Avis des clients
Note globale
8,1
Excellent
Basé sur 124 avis
Propreté
8,3
Confort
8,3
Prise en charge/retour
8,1
Rapport qualité/prix
7,9
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Commentaires récents
Avis des clients
26
11
8
2
9
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10,0
Points positifs : Friendly staff, excellent location, nice comfortable vehicle.
Points négatifs : A little difficult to return the vehicle due to one way roads not easily maneuverable but on the 2nd go-around we figured out how to get into the lot and through the road construction. Nice staff, but they really scrutinize the vehicle so take pictures before you drive off the lot.
avis de
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7,6
Points positifs : The drop off was convenient.
Points négatifs : We went to National twice after driving a distance to get there and were not able to add a second driver either time. Misinformation, computer system down, nobody there. Very frustrating,.
avis de
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3,6
Points négatifs : Damage check when returning felt like a criminal investigation. It ended up fine, but seemed like they were really trying to find insignificant damage to hold you accountable for. They also shadily dodged questions about the gas fill up requirements.
avis de
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2,0
Points positifs : The whole experience was awful, I will never use national car rentals again.
Points négatifs : The customer service and management
avis de
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8,4
Points positifs : Car was clean.
Points négatifs : This office has a weird after hours dropoff policy: you are "responsible for the car" even when you drop the keys off in their lock box. In short: you're responsible for any damage even after you "return" the car until they have someone process your return.
avis de
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10,0
Points positifs : The flexibility of 'drop-off locations' is what I appreciate. Other companies charge an additional amount if the car is dropped off at a location that is different from the locations where the car was picked up. National does not and there are several lots in the Greater Victoria area to use.
Points négatifs : The $300 deposit required when the car is picked up was a surprise. It is meant to cover outstanding claims (like parking or speeding tickets) and is becoming the standard for all rental companies, but it was still an unexpected surprise and should have been stated up front when the car was booked.
avis de
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9,6
Points positifs : No wait to pickup or drop off. No pressure to buy add-ons like "prepay fuel" or extra insurances
Points négatifs : Parking lot is really tiny (a bit annoying to inspect the car because of how close it ends up being parked next to other cars) but not really an issue.
avis de
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2,0
Points positifs : N/A
Points négatifs : Having previously worked for their parent company, I've seen some poor looking offices, but this took the cake. It was a tiny, rundown, modular structure that was a wreck inside. When we finally found someone they wouldn't even try our cards because they don't take US credit/debit.
avis de
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2,0
Points positifs : Refus du personnel de prendre ma réservation car j’avais une carte bancaire française. Aucune solution de proposée
Points négatifs : A éviter
avis de
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10,0
Points positifs : Super convenient and speedy service. We were up and on our way within 10 minutes!
avis de
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8,4
Points positifs : The picking up of the car was super easy and the staff were very helpful.
Points négatifs : The drop off was not very clear where to go to return the key - also it was difficult to find a gas station near the airport
avis de
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10,0
Points positifs : Staff were friendly and efficient. No attempt made to add on extra charges for non-existent damage as I have experienced with some companies.
Points négatifs : Good service
avis de
Notes des autres agences à Victoria
Où trouver des voitures de location National à Victoria ?
Les meilleures astuces pour louer une voiture à Victoria avec National
- 25% de nos utilisateurs ont loué une voiture à Victoria avec National pour 51 € ou moins.
- Le prix des voitures de location de catégorie « Standard » chez National à Victoria est environ 34% moins cher en moyenne que les autres types de véhicules.