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I like the fact that the hotel was closed to everything that we needed from restaurants, bars and drugstores. The hotel staff were very friendly from the valet attendant to the front desk. Our flight got delayed and they were able to accommodate our check-in time. We understand that parking is an issued around the city but we thought it was expensive for the hotel to charge $45 for valet parking and there are a lot of homeless people walking around. I wouldn't walk around the city by yourself at night.
The valet parking service was too expensive and too slow.
Es war sauber. Der Preis war unverschämt. Die Lage so lala und eher laut. Parken und Frühstück teuer.
Une belle vue au moment du petit dejeuner,parce que la chambre ne donnait pas sur ce coté(elles sont plus chères),j'ai apprécié la Wifi gratuite,bonne connection. Nous n'avons pas aimé l'éloignement de l'hotel de toutes commodités,il faut etre véhiculé,sinon l'hotel a des navettes pour accompagner les clients jusqu'aux transports en commun mais ce n'estpas pratique,ensuite les appeler pour qu'ils viennent vous chercher(sur ce coup un jour on nous a oubliés et on a du attendre plus de 2h, dans le froid pour qu'ils envoient quelqu'un nous chercher! aussi il n'y a pas d'aération dans la chambre,bien éclairée mais les vitres condanées,je n'y retournerai pas.
Clean rooms, close to downtown Oakland, waterfront views. Thin walls and ceiling, could hear everything our upstairs neighbors were saying and doing, including peeing into the toilet! We were placed in a weird room right off the lobby and could hear people arriving and checking in. Was not worth the money we paid.
There is a shower only, no bath. The wall is thin. The noise were heared from the adjacent rooms or the passage. The room is narrow.
Balcony, view, color, staff, proximity to office. told it'd be $20 for valet, but valet told me $25. I was charged $20. train sucked.
The room was incredibly dirty and the beds uncomfortable. To be specific there was an unflushed toilet with something not so pleasant upon our arrival into our room. Completely unacceptable. The television did not work either. I will NEVER stay at this hotel again.
The location in Jack London Square, fairly spacious rooms Unexpected noise of the Amtrack as it passed very close to hotel
The staff did a wonderful job. very friendly Parking and the cost to park no breakfast for guess
Lovely evening meal at restaurant having a limo called for us when we had asked for a cab!
Everything was perfect. Except the breakfast at the attached restaurant was fairly expensive and the service was not superbre, but the hotel itself is a true pleasure to stay in.
The location is nice, good restaurants within walking distance in the area. The staff was pleasant and helpful and the wine & cheese hour was a nice touch. Everything was great with the exception of the thin walls, which unfortunately makes it a deal breaker for me.
The only thing we liked is its location, right next to Jack London Square. The bathroom is tiny and outdated. no tub for my children. Advertised "city view" was actually view of the back alley/parking lot. $25 valet parking was mandatory, no self parking. not going to recommend or stay there again.
It's been years since I've stayed at Jack London Square. It's definitely gone up a step. Waterfront Hotel is an easy access location - both for driving and the train. Great restaurants both right in the Square and a short stroll away. The rooms are clean and comfortable and it was surprisingly quiet even with all the events during our stay. The ONLY drawback was the hallway maze to our room. If we just followed the numbers we eventually got there...but no two paths were the same. Our coffee maker was broken but they delivered hot coffee to us immediately on request. The TV was also out but the cable was replaced while we were out for dinner. Perfect service.
The staff was very friendly and helpful.
Nothing I wanted to cancel my reservation as soon as I knew it was not needed. However, the hotel and priceline refused to cancel the reservation and charged me the full amount even though I did not use the room.
We liked that the hotel is close to the coliseum BART station and we like that you are also pretty close to a Walmart shopping center. We also liked that it was near the O.co Colisium and an Arena! It's a pretty nice hotel overall, except the street it is on is kinda sketch. Definitely not a street I would be on at midnight.
Nice clean rooms but a good breakfast. Very soft beds with little support.
Reasonable price and easy access to the airport. Trendy areas are a 20 min uber ride away.
clean fast, convenient shuttles caring staff affordable close to BART and OAK airport
Restaurant was surprizingly good. Rooms excellent. We used the laundry, which was also good.
The location of this hotel is worse than Kabul. Don't bring your children here. Spend $20 more and stay ANY place else. Ask for a room with no windows because you won't want to look outside.
The best part of this hotel was the daytime shuttle driver. Everything else fell below expectations. We had booked a room with two queen beds and got a King suite instead. The morning manager insisted that I had booked the King suite until I showed her my printed confirmation that showed two queen room. No apology from her, just that they were booked up and couldn't fix the problem. When I asked if the queen sofa bed was made up, she assured me it was. After a long day in San Francisco, we called for the hotel shuttle to pick us up at the Bart Station. The night manager was not helpful when we asked where to stand to wait--just that the shuttle would be there in 15 minutes. We waited 45 minutes and finally had to get a cab. When I asked the night manager where the shuttle was, he insisted that it was there and picked up two clients ( not us). He never said he was sorry about us having to pay for a cab. Then, the sofa bed had NOT been made up. Night manager brought up sheets and said that we would have to make up the bed ourselves because there was no one else to do it. Again, no apology. If you like paying over $200 a night for terrible customer service, this hotel is for you.
Staff was great took care of us and where on point which all the little details Needed more shampoo and conditioner!!...fit under my boob
Not safe !!! Had to park down 2 blocks in parking garage !!! No hotel parking like listing said !!! No deals like we were PROMISED FROM KYACK !!! You could tell our ROOM WASNT CLEAN...THERE WERE USED TOWELS EVERYWHERE AND WHEN WE CALLED TO COMPLAIN ALL THEY SAID WAS HUH THATS STRANGE !!!! Lame not worth it if your looking to go to a show and dont want to worry about your stuff...THEN DONT STAY HERE !!!! I work at hotels and this was by far one of our worst experince !!!
I loved the room and the space in the room. When I walked through the hallway it smelled so good....awesome experience!
Location The whole place smelled dusty due to the construction-- I booked a 300 dollar room and they said that there was no running water--- moved me into another room with no view but not any cheaper
Rooms had beautiful view overlooking the hotel Lobby. Size of the rooms are nice. Waited for shuttle over 45 min.. a shuttle from a different Hotel was nice enough to drive us .at 2 am needed maintenance ac was not working .. bathroom was not clean toilet seats for dirty from the last person there.
Under construction, noisey
Food at 360 was great. Beds were comfy. No microwaves in room. No liquid coffee creamer, just powder.
The hotel was very clean and the staff was very pleasant and polite. We were staying for one night before having to be at the UCSF children's hospital the next day and we all slept like babies. The beds were extremely comfortable and the linen was very soft overall we had a great stay.
Location Valet and bell hops were friendly and helpful. First check attempt was not successful due to a power outage that only affected the computers. Employee was also rude and really should find a job that does not involve working with people. Attempted to order food to go in the restaurant, after waiting for 25mns while the waiter was watching a football game we gave up and left. Rooms were dated and dingy. Would not recommend as a platinum passport member.
Beautiful hotel with strong drinks! No nightlife near by.
Location. Under much needed renovation. Would have been nice to know at time of booking. Air filter so plugged air wouldn't flow. Toilet wouldn't stop running. Blood on comforter. No coffee maker in room. Not at all what you'd expect from a Hyatt. Staff was great when we told them about issues.
Exceptional customer service. Unclean.
The staff was very accommodating and helpful. The shower was not clean and was hard to turn on. Water pressure was very low. Not desirable.
we didnt like much. they didnt include on the web that the hotel is going through massive renovations. pool was closed which we wanted to use so badly during our short vacation. The gym was also out of service. it was very disappointing of an experience.
Room layout, beds, a lot of outlets, very clean HUGE construction project in the middle atrium, hence noise and no restaurant. Bathroom amenities very, very limited - need to ask for basic things like Q-tips and other (yes, they are available - a nice list in the room) but having only soap and shampoo in the room is not sufficient
L'emplacement est merveilleux. Bâtiment ancien et grandiose qui a été bien entretenu. Il y avait quelques années que j'y étais allé et l'endroit semble en meilleur état qu'il ne l'était.
Accueil réception très chaleureux, commodités piscine, spa très bien organisés.Soirée animée avec musique bien appréciée. -
eau et pommes à la réception. Et le service de navette gratuit vers l'aéroport, etc. bruit de la circulation.
Le personnel était super. Chaleureux et serviable Je n'ai pas aimé devoir attendre la navette pour aller à l'aéroport. Ce n'était pas vraiment leur faute car le taxi qu'ils avaient organisé pour nous emmener à 4:15 du matin n'est pas venu
Like that it's close to oracle arena and bart system. Staff during day time was super nice and helpful. Thanks Jordan, John, and Jose the driver was great. Didn't like that there was no continental breakfast for us. The restaurant is nice but pricey. Literally there isn't any shops around hotel. You have to take the bart to get anywhere. Good for in and out business but nothing else.
It was a very confortable Hotel. Very new and clean, bulit few months ago. I will go back for sure if I am in San Francisco. Very close to thwe airport. Very kindly they come to pick me up to the rental car location. GREAT !!!!! NO
Hotel situé à 5 min de l'aéroport (ideal si vous devez prendre un vol assez tôt dans la journée), restaurant correct (rapport prix/qualité très acceptable), chambres en ordre (propre et bonne literie) Chambre assez bruyante si elle a une vue sur l'autoroute "101" (les chambres avec vue sur la baie sont raisonnablement plus calme). Confort assez limité (les salles de bain sont correctes, mais on peut faire mieux....)
Excellent repas en roomservice. Salle de bain plus que spartiate, nous étions déçues. Les couloirs font oppressant même si les couleurs sont claires, le plafond est bas. Hôtel bien pour transit car proche de l'aéroport.
Chambre plutôt grande avec une belle vue, très près de l'aéroport avec navette à partir de 5h du matin. Garage pour les voitures, accès en voiture relativement facile. café et thé à disposition dans la chambre. Superbe grand écran TV dans la chambre. service à l'accueil un peu froid. pas de chaîne de TV internationales.
Le confort de la chambre Le bruit de machines (soufflerie) à l'extérieur toute la nuit
J'ai adoré l'emplacement de l'aéroport, il offre de superbes vues, moderne et décontractée. Personnel très sympathique ! Grands téléviseurs !! Le dîner était assez cher à l'hôtel. J'aurais dû manger au MacDo.
Facilité d'accès de l'aéroport. Propreté. Amabilité du personnel Système de parking payant incompréhensible.
tres calme tres bien pour reposer apres la voyage cest domage que le petit dejener nest compris come pour tout la europe
la cuisine : repas du soir excellent j'avais une réservation "sheraton" et l'hôtel est devenu "hilton" depuis, j'ai donc eu un peu de mal à le trouver pensant me tromper d'hôtel.
Bien situé, à proximité de San Francisco. Les frais de stationnement libre-service. Ça semble être la norme dans la zone de la baie.
le transport entre l hotel et l aeroport et la situation geographique.
Mon ami et moi étions à San Francisco pour de courtes vacances après Noël. Nous devions aller en famille à Sacramento, mais nous avons fini par avoir un malentendu. Nous avons trouvé cet hôtel Hilton à la dernière minute, et c'était la meilleure option pour notre budget! Aucun frais ou taxes cachées; le prix pour la nuit au parking était très raisonnable. Le personnel était super sympa et gentil. Chambre propre ! Nous avons aimé qu'il nous ait fallu environ 15-20 minutes de voiture jusqu'au centre-ville de San Francisco, et c'était très près de l'aéroport ! Tout était super; seul petit problème que nous avons expliqué était le parking.
Le design des chambres, le plateau de courtoisie, l'ecran plat hd. Un matelas confortable, une climatisation modérée Un ersonnel un peu froid
Lits confortables, il y a plein de places de parking, et c'est un emplacement calme. Il n'y a pas d'entrée bord de mer et seulement une entrée à l'hôtel
Internet wifi quasi inutilisable
Le cadre est parfait ! À quelques pas de la mer où vous pourrez prendre le ferry vers San Francisco. Le personnel était sympa et les formalités de départ étaient très simples. Le lit était très confortable. La chambre était un peu vieillotte mais qui était tout de même très propre et agréable. Le parking situé frais ainsi que des taxes
Perfect location. Went to a concert at the fox theater and right downtown. Parking is easy, even on the street is fine. Very safe, Oakland just has a bad rep
Good for folks looking for a quick and quiet stay. The 'breakfast' left much to be desired.
Affordable, clean and spacey rooms. Comfortable. No bath, but a nice big shower instead! :) Complimentary breakfast is rather primitive. Saturday night was noisy as a band was playing in the bar next doors (Halloween). Around 1 AM everything was quiet. The rest of the week was quiet as well.
Location Breakfast was weak
Comfortable beds Not so friendly staff
Older, restored hotel, convenient to bart, friendly, helpful staff The bed was very much too soft, causing me lower back pain
-elevator felt a little sketchy; needs some maintenance
The price was great. There was quite a bit of cleanser left in the shower, but it was clean!
Strange experience altogether. Checkin gentleman was a little uncomfortably flirtatious while the morning staff person at checkout was unfriendly and curt. Elevator out of service and was only offered a free cancellation verses a discount. Incredibly noisy room, awkward layout. At $170 with tax, definitely not worth the overall experience. Would not recommend ot stay at again.
There for the California Bar Exam and the stay at the hotel was pleasurable (more than could be said for the exams)! Polite attentive hotel staff. Well cleaned and comfortable rooms. Location is perfect with uptown a short walk away for business and jack london square a short walk the other way for restaurants.
Very comfortable room and bed, friendly staff, good location near The Fox Theatre and lots of bars and restaurants. No hot water to speak of, wifi only worked for about 5 minutes.
Location was ideal for business, food & nightlife in downtown Oakland. 2 blocks from BART. Rooms are nicely updated while still maintaining old-school charm. Rooms are a bit snug and sink is in bathroom but c'mon people this building is 100+ years old. You're clearly not at a Courtyard Marriott, embrace the history. Surprisingly good water pressure for an older building. I stayed on second floor above the entrance and there was a ton of street noise that woke me up in the morning--trash pickup at 5 AM, loud truck running and pallet unloading for Smart & Final next door at 6 AM. Not really hotel's fault but something to be aware of--choose a higher/rear facing room or bring a loud fan. It was nice they provided it but breakfast was bare minimum. Staff was friendly but staff rushed through check-in as quick as possible. Shampoo but no conditioner in bathroom.
Proximity to where a concert was occuring.
I liked the location to oracle arena and the coliseum. What I didn't like was the squeaky floor above. EVERYTIME someone walked in the floor above you could hear it.
Clean large rooms, friendly staff, near airport Nothing
Eveything! It was really confortable and the environment was really friendly. Totally worth the money!
Convenient locatation, gated parking. The rooms are tired. When you walk in the room its hard to believe that this is a Hilton property. This goes for the mini lobby in each of the satellite buildings. Needs a complete makeover or become a new company line called Hilton dormatory .
Proximity to the airport and the front desk staff was awesome. It was perfect.
The rooms are extremely dated, and have a very bad smell.
Very convenient to airport. Pick up and delivery to and from airport very timely. Hotel clean and staff personable. Would prefer to have internet access available in all rooms and included in hotel rates. Restaurant staff (waitress and kitchen) is slow and food is fair at best, especially for breakfast.
comfort of the sheets hallway carpet was old and the television was not modern
Pickup at car rental and transport to airport
Very clean Very comfortable bed and room Close to the airport - good for very early or late flights Convenient shuttle service to the airport and BART station I could print out my boarding pass for free on the lobby computer Compared to other hotels in the area with similar quality, it's very good value Complementary wifi had issues - the signal showed as strong, but I would have to reconnect almost every 30 seconds, and that's not an exaggeration. The device doesn't have this problem with other networks, so the problem seems to lie in the network itself somewhere. There is free Internet in computers in the lobby, and I would recommend using that instead.
Il n'y avait rien pour sauver ce lieu Très vieux, les pieds collaient au sol de la salle de bains. Avait l'air sale. Il n'y a pas d'isolation sonore. Juste à côté d'une autoroute à 4 voies. Extrêmement bruyant. Je vous conseille d'aller ailleurs !
Rien La clef ne marchait pas, la porte ne fermait pas une fois qu'on y est entré. Des taches sur la moquette partout. La salle de bains était déplorable. une odeur terrible. Je craignais pour notre sécurité. On était censé avoir un lit king size, on a eu deux queen. Tout simplement la pire expérience possible. Des voleurs de grand chemin. J'ai dû effectuer un dépôt de 100 $ ce qui m'a insulté, même si la chambre était déjà payée à l'avance. On m'a dit que c'était pour couvrir les frais "accessoires".
Un séjour d'une nuit à SFO en attendant votre vol est correct. Sinon c'est trop vieux et le lit esttrès inconfortable
Tous les services de base étaient inclus et c'est l'un des hôtels les plus abordables à San Francisco.
Personnel distant. L'enregistrement ne commence pas avant 15:00h ?
Bon marché. Les lits sont durs, les oreillers sont plats. Les installations sont mal entretenues et des individus douteux.
Un service de navette gratuit pour l'aéroport. L'endroit est un taudis. L'employé de l'accueil était agréable et chaleureux par contre. Je ne reviendrai jamais ici ... et peut-être à Travel Lodge.
C'était près de l'aéroport. C'est tout. Ça sentait mauvais. Il y avait des insectes partout. La salle de bain était dégoûtante. La moquette était en fin de vie. Nous n'avons eu qu'un oreiller bosselé chacun. Le matelas était vieux et horrible.
Il n'y a rien à cet hôtel, c'est correcte. Ils sont très grossiers salariés Les employés de l'hôtel. Extrêmement désagréable
Il n'était mentionné nul part une caution de 100 dollars, je n'ai pas eu besoin la dernière fois. Prévoyez d'attendre 10 jours pour que ce soit rendu.
Le lit était vraiment très confortable ... J'ai passé une super bonne nuit de sommeil. Le restaurant IHOP rattaché rendait facile d'organiser le petit déjeuner avant de partir. La chambre avait l'air un peu défraîchie, mais elle avait l'air d'être propre.
Rien La chambre que j'ai reçue était une chambre fumeur, j'avais demandé une chambre non fumeur. J'ai cru que j'allais mourir de fumée. Ils m'ont dit qu'ils n'avaient pas de chambres non-fumeurs disponibles pour les clients Expedia. J'ai essayé d'appeler la réception depuis la chambre et le téléphone ne marchait même pas. Cet établissement a vraiment besoin d'être rénové.
comfort Performing the work of servicing personnel
Dirty! Really dirty! I don't know why they got those good revives, I travel a lot, and read reviews before I book my hotels, this one was a totally mistake!
for trips to san francisco the hotel is very good located - near the highway; the rooms are very nice and clean the location of the hotel is in a dangerous area of oakland (we found out afterwards); someone broke in our rental car (nissan versa 4) and stole our holder for the navigation system .. not very important or expensive but because of the broken window in our car we had a lot of trouble; the hotel stuff didn't help us in any way to solve our problems .. they didn't even gave us the phone number of the police station ...
Free parking. We stayed here because there weren't any rooms free in San Francisco which was our destination. We stayed here for 4 days and overall it was very good. The biggest plus is polite and extremely friendly owner and his son who did us a favor after something went screwed with our reservations. Rooms are fairly clean, and really spacious with a tv inside. I gave max points for location but for Oakland, for San Francisco this location is good only if you have a car. We found some hair on the pillow on the first night. There was always problem with towels, every night we asked for 2 big towels for showering, and got them, but the next morning we would again be given 2 small ones. Got soap only after asking for it. Wireless working a bit, and then not working...
I didn't care for the third floor.
The room , the colors , and the cleaness of the room I didn't like that you could not renew your stay
The staff were pretty nice. Dirty mattresses. Molded shower curtains. Dirty furniture.
They had great customer service and the rooms were super clean. The bathroom, while clean, could use a bit of a face lift. This isn't necessarily a con, just a suggestion.
Nothing. I hated my room. The shower curtain had mold and some of the towels were ripped.
The hotel looked a little dingy from the outside, so we were pleasantly surprised when we walked into the room. We got a free upgrade at check in which we were very happy with. The room had free wifi and we could park our car close to the room for free. Staff was friendly and helpful. The hotel is close to the bart station, so it's quick and easy to get to Berkeley. The neighborhood is not too nice, it's not a good place to walk around by yourself after dark and there was some noise outside during the night.
Breakfast was good with decent variety of foods. The week day front desk staff not helpful or friendly.
Overall good experience Parking limited
We asked for ice and got it right away. The bed was comfortable. The walls and floors were so poorly sound insulated that we felt we were living WITH the people next door. We heard every word, every TV program, and every time they flushed their toilet or showered. Luckily, most people were quiet after 10:30 PM. Lastly, for the price we would have expected rooms to be upgraded instead of plastic showers and routine accommodations. Maybe if we had a quieter room, the other elements would not be so troublesome. However, we didn't.
Convenient to San Francisco and the East Bay. Nice view of The City and The Bay. Good comp breakfast changes every day.
L'hôtel est facile d'accès et la qualité des chambres est très élevée. Pas très loin de la ville et il est vraiment tout près de l'aéroport On a une belle vue de l'avion et sans le bruit. Le personnel est très sympa Un peu élevé pour le prix varie en fonction de la journée.