Executive Inn & Suites Embarcadero Cove - Oakland Waterfront

Points positifs : The hotel was very clean with friendly staff. The atmosphere felt comfortable and safe.

Points négatifs : No complaints at all.

Points positifs : Location, Breakfast buffet, room

Points négatifs : Check in process : Brittany did not communicate very well and it resulted in some misunderstandings about our reserved room.

Comfortable Stay

Points positifs : Great experience! Hotel was clean and well-kept. Rooms were very comfortable. Rooms facing the water were extremely quiet at night. A relief after staying at other hotels in Oakland with lots of street noise. Also a delight to look out at the water in the morning. Beds and desks were comfortable. Staff was generally very helpful.

Points négatifs : A couple times staff were curt, seemed irritated at doing their jobs. Also, they changed their shuttle service to only pick up and drop off at four locations, instead of anywhere within a three mile radius. The shuttle was still extremely helpful, and this wasn't that big of a deal, but it should have been properly advertised on their website ahead of time.

Points positifs : EVERYTHING! The customer service was outstanding, the rooms were large and very clean. Awesome location (it's worth the extra $ to have a water view room). I liked that they offer a free shuttle to Jack London Square. Parking at this hotel is FREE (unlike some other hotels nearby). The pool and bar is really nice, too.

Points négatifs : There wasn't anything I disliked about this hotel. I will definitely stay if I'm in the area again.

Points positifs : Staff was AMAZING. They bent over backwards to help me. They had free shuttle service to Downtown Oakland! Place was clean with delicious, free breakfast. Hands down, though, it was staff that made this place excellent!

Points négatifs : Nothing. I will stay here again. Best hotel in Oakland!

Points négatifs : Pool area was too noisy our room was located right above it.