Vienna Hotel Shouti

My room was clean with nice functional bathroom space. Lighting in the room was better than in many hotels. Location was perfect for me - but only because I was working at the National Library, it is not near downtown. But there is a Ditie / Metro stop right by the hotel.

Check in was a mess. Crowded, people pushing in, slow. Check in staff didn't care and were completely flummoxed by dealing with a foreigner - I speak Chinese but they didn't know what to do with foreign passport and credit card etc. Restaurant area gloomy and cold. Stone cold breakfast. Not many food options in the neighborhood. The safe in the room was jammed shut so I couldn't use it.

Location was next to subway and some shops close by, breakfast had nice varieties and good. Rooms were decent size.

The cleanliness was the let down for me which I felt if they had put more effort on this would greatly uplift the facility.

Safe wouldn't open so couldn't get my passport out. Manager apparently only gets in at around 8am but I had a train to catch at 7.30am. Luckily had a local with us who managed to make an arrangement for me. couldnt get laundry done due to some problem. English very poor there so communicating was difficult.