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9,7
Points positifs : Comfortable beds, spacious room and bathroom. Very slow draining tub. Beautiful view from Assembly rooftop bar. Would stay there again.
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7,4
Points positifs : Excellent breakfast at the farmers restaurant. Room was very clean.
Points négatifs : Double beds should be changed to queen beds. Poor drainage in bathroom of sink and tub.
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8,0
Hotel was nice
Points positifs : Great location, nice rooms, wonderful showers, and the staff was friendly.
Points négatifs : The hotel restaurant was decent at best. It seems like it should be an attraction but is merely just a side note with interesting decorations. And they also charge $60 a night for parking at a hotel you are already paying to stay in. That was almost half of what I paid for the room. It's not NY or DC and shouldn't cost $60 to park. Ever. Anywhere.
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6,0
Disappointed but would go again
Points positifs : Food at Urban Farmer was fabulous. Quite a delight. Rooftop bar was excellent - beautiful view.
Points négatifs : Room smelled like smoke. First staff person apologized and offered no other solutions. Second call the staff person offered an ozone machine to clean the air. He never showed up. I called two hours later after dinner and they said they couldn't bring the ozone machine to the room, stating that the machine couldn't be in use when the guest was in the room. Disappointed in response and knowledge of staff.
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8,8
Points positifs : Really enjoyed my stay. While not traditional room service, the food at Urban Farmer was amazing.
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6,8
Oddly laid out room, missing typical details
Points positifs : The staff was friendly and accommodating.
Points négatifs : Old king bed with two craters on either side and a mountain in the middle. Sparse king suite room missing some typical and expected details such as a bag for ice bucket, a second robe, or a second cutlery set from room service. The staff was nice and accommodating, but we just stopped calling the front desk after the 2nd call. Also the vanity area of the bathroom was awkwardly massive - perhaps 12'x24'. It contained a single sink, and a separate make-up vanity (without a stool). The toilet and shower (no tub) were located through a separate door to the standard, camped hotel bathroom. Weird prioritize took of space, that made the suite feel awkward.
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6,5
Very Delayed Check In
Points positifs : The Good: Very luxurious rooms. Friendly staff. Really good food on site at the Urban Kitchen. Location was prime to get to all the museums and city center.
Points négatifs : The Bad: 2+ hours delayed check in time. Compensation was essentially a drink at the bar. This happened to many people around us. When we finally got to our rooms, there were NO towels!!! For the price we paid and the star value of this hotel, I was very disappointed.
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7,3
Points positifs : The comfort of the bed.
Points négatifs : It just felt old, out of date, old school, stuffy. I was also surprised that the only amenity for such an expensive hotel was a tiny little cup of coffee, self-served in the foyer. You had to pay for everything, even WiFi access.
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9,3
Points positifs : Wife and I had a great time here. The location, staff and food is excellent. I would highly recommend this hotel for adults. With Kayak's website I got a great deal, thank you.
Points négatifs : Age is catching up with this hotel, hall carpets, moulding need to be changed and the bathrooms should be modernized. I rate this hotel at 4.3 stars.
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9,6
Points positifs : Very friendly, knowledgable staff, ready to help at an instant. Very nice rooms, nice location
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10,0
Points positifs : The Best
Points négatifs : Leaving
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10,0
Points positifs : The staff was absolutely amazing. Every interaction was welcoming and friendly as if every single person there had a mission to make my stay the best it could be. The food was outstanding also. We were pampered!
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9,7
Points positifs : Comfortable beds, spacious room and bathroom. Very slow draining tub. Beautiful view from Assembly rooftop bar. Would stay there again.
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8,8
Points positifs : Really enjoyed my stay. While not traditional room service, the food at Urban Farmer was amazing.
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9,3
Points positifs : Wife and I had a great time here. The location, staff and food is excellent. I would highly recommend this hotel for adults. With Kayak's website I got a great deal, thank you.
Points négatifs : Age is catching up with this hotel, hall carpets, moulding need to be changed and the bathrooms should be modernized. I rate this hotel at 4.3 stars.
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9,6
Points positifs : Very friendly, knowledgable staff, ready to help at an instant. Very nice rooms, nice location
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10,0
Points positifs : The Best
Points négatifs : Leaving
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10,0
Points positifs : The staff was absolutely amazing. Every interaction was welcoming and friendly as if every single person there had a mission to make my stay the best it could be. The food was outstanding also. We were pampered!
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7,4
Points positifs : Excellent breakfast at the farmers restaurant. Room was very clean.
Points négatifs : Double beds should be changed to queen beds. Poor drainage in bathroom of sink and tub.
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8,0
Hotel was nice
Points positifs : Great location, nice rooms, wonderful showers, and the staff was friendly.
Points négatifs : The hotel restaurant was decent at best. It seems like it should be an attraction but is merely just a side note with interesting decorations. And they also charge $60 a night for parking at a hotel you are already paying to stay in. That was almost half of what I paid for the room. It's not NY or DC and shouldn't cost $60 to park. Ever. Anywhere.
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6,8
Oddly laid out room, missing typical details
Points positifs : The staff was friendly and accommodating.
Points négatifs : Old king bed with two craters on either side and a mountain in the middle. Sparse king suite room missing some typical and expected details such as a bag for ice bucket, a second robe, or a second cutlery set from room service. The staff was nice and accommodating, but we just stopped calling the front desk after the 2nd call. Also the vanity area of the bathroom was awkwardly massive - perhaps 12'x24'. It contained a single sink, and a separate make-up vanity (without a stool). The toilet and shower (no tub) were located through a separate door to the standard, camped hotel bathroom. Weird prioritize took of space, that made the suite feel awkward.
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7,3
Points positifs : The comfort of the bed.
Points négatifs : It just felt old, out of date, old school, stuffy. I was also surprised that the only amenity for such an expensive hotel was a tiny little cup of coffee, self-served in the foyer. You had to pay for everything, even WiFi access.
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6,0
Disappointed but would go again
Points positifs : Food at Urban Farmer was fabulous. Quite a delight. Rooftop bar was excellent - beautiful view.
Points négatifs : Room smelled like smoke. First staff person apologized and offered no other solutions. Second call the staff person offered an ozone machine to clean the air. He never showed up. I called two hours later after dinner and they said they couldn't bring the ozone machine to the room, stating that the machine couldn't be in use when the guest was in the room. Disappointed in response and knowledge of staff.
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6,5
Very Delayed Check In
Points positifs : The Good: Very luxurious rooms. Friendly staff. Really good food on site at the Urban Kitchen. Location was prime to get to all the museums and city center.
Points négatifs : The Bad: 2+ hours delayed check in time. Compensation was essentially a drink at the bar. This happened to many people around us. When we finally got to our rooms, there were NO towels!!! For the price we paid and the star value of this hotel, I was very disappointed.
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