Voulez-vous définir comme devise par défaut ou pour cette visite uniquement ?
Beware of Parking. Was charged $27 for parking. You can park on the street for free
The location was amazing. The ice machine on our floor didn't work, but it did on others.
Desk staff were very friendly. View from upper floors is nice.
Extremely professional and welcoming staff Really nothing
Check in fast Common areas shabby and not comfortable, lady's room not clean
I got an upper-floor room and the river view was top notch. The staff were courteous and helpful. It was walking distance to the restaurants in Shockoe Slip. The towel in the shower was dirty - as in, big black streak across it as if it were used while working on your car, and the streak was on the front-facing side of the towel on the rack. I haven't seen that in all my travels before. The other towels in the room were fine but that one was a negative surprise. The room itself was only okay and quite outdated. The parking garage was very tight, hard on two-way traffic, crowded so you had to go up and up to find a spot, and expensive.
Good position Found the room tatty, black wallpaper under sink, hairdryer fallen off wall, whole place needed up dating
Nothing this time. Even with Platinum status, I did not get a high floor as requested. The floor lobby was noisy past midnight every night. A couple was given keys to a room occupied by another couple on my floor - that created drama in the middle of the night. There was cockroach in my bathroom. The HVAC made noise when running.
Staff very friendly and helpful. Great shuttle service around town so I did not have to worry about parking while on a tight schedule.
Location was great. Staff was responsive to an issue we had. Beautiful lobby and restaurant. Room just the right size unlike other boutique hotels. Parking is too expensive. Housekeeping was a little too anxious to clean the room.
Elegant clubby atmosphere. Well appointed room and comfy bed. Plumbing made noise during the night.
Alfreda and Lilly were absolutely wonderful at the front desk!
Room / Hotel staff overall was clean and hospitable I didn't like the fact that we were stuck in a room in the back facing a wall. I will probably go back to the Omni or try the Renaissance Hotel next time in Richmond. At least there you're not looking at brick walls. I parked on the street couple blocks up due to over priced valet......it simply isn't needed with the parking garages around.
The staff was extremely helpful and willing to support with all our needs! Great location in downtown Richmond. Walking distance to great resturants and bars.
The hotel was nicely maintained and clean with very nice rooms. The location was great and walkable to many restaurants and shops. I was disappointed when they confirmed my request for a small refrigerator via text message but once I got there couldn't find it in my room. I called the front text who notified me that there are no rooms with refrigerators but they could refrigerate things for me for 31$/day. NO thanks because I was also surprised by the 21$/day for parking.
Staff was friendly and helpful, room was clean and quiet. Lighting in the room was not bright enough; at least one mirror should be available in the room, outside of the bathroom; headboard was not attached firmly so it banged against the wall with any movement(had to wedge a towel between it and the wall).
-Great location -Beautiful hotel -Very friendly and helpful staff -Pizza deliveries right to room door -Menu was not as expanded as I thought it would be -Reserved room w/ balcony. To our major disappointment, our balcony had a 5 1/2 foot wall that was not noted in advertisement - major let down.
Quaint and location was great! Staff was fantastic! Every one of them during our stay-- from the valet to housekeeping. The noise from the street and the bed mattress seems to be old.
Clean. Great location! Comfortable bed. Broken coffee maker. No biggie, Starbucks is across the street.
The staff was friendly and professional. The rooms spacious. The beds were to die for! By far the best rest I've had in some time. I would definitely return when in Richmond again.
Le personnel était accueillant et a mis des fleurs dans la chambre que j'ai demandée. Ils nous ont donné une meilleure chambre après les formalités d'arrivée, étaient à l'écoute de nos demandes pour la glace et les livraisons La piscine n'était pas ouverte, il était facile de se perdre et d'entrer dans les zones de construction de l'hôtel. Nous n'avons pas pu accéder au thé de l'après-midi qui était frustrant
Price. Twenty dollar voucher for breakfast in attached restaurant. Bed was comfortable. Air conditioning did not work correctly. Numerous stains on the carpet and table top. Wall protector for door handle was smashed into wall and broken.
Descent hotel for reasonable rate The fact that they advertise breakfast included, but it's only for 1 day of your entire stay
The warm, friendly staff made the experience for us. Accommodating and genuine! The breakfast value and selection was terrific. We liked how easy it was to hop off and on 95. The room was older, spring mattress was stiff, no remote control and the TV didn't work.
The room was ok, breakfast was nice. We booked this before going on a road trip because of its proximity to I-95 and because they were listed as Pet Friendly. When we got there we were told that there would be an additional fee of $50 and that they were no longer pet friendly.
A pleasant experience. Will definitely return on return trip.
Had what we needed to rest for the night and the staff at the front desk were extremely helpful and friendly Could not take advantage of the breakfast because we had to leave so early
Staff was super friendly, and the bed was great after the our drive.
Cadre colonial extrêmement sympa. Chambres spacieuses tout confort. Wifi access uniquement disponible dans le patio. Petit-déjeuner servi jusqu'à 10h mais il n'est pas question d'arriver à 9h45, sans quoi le personnel s'occupant du service vous renvoie manu militari ... sans parler du langage passablement grossier employé ... et ce vis-à-vis de la totalité des "retardataires"!
Parking is way too expensive but guess that's how you keep room rates down. HATE paying that much for parking
Location to the convention center is excellent with the sky walk. The staff was outstanding on all fronts. You really have to pay $15 a day for Internet? Is Marriott the last major chair stuck in the 20th century?
Staff was very courteous. I chose the wrong time to come kids were running up & down the hall screaming.
Everything is great.i never left the hotel and was very happy the entire time. Only thing missing were the luxury robes. I like to sit around and pretend that i am VERY wealthy
Nothing I checked in, saw the room, laughed, and left. Reception would not return money. Fought the charge with credit card company. Stay away.
Location was very convenient to dining in Short Pump.
The hotel staff were professional, helpful and polite. The general appearance of the hotel was of a good standard being clean and well maintained. I would recommend this hotel. I had no issues with any aspects of this hotel.
The whole hotel was very clean, everything was pristine. Every employee was helpful and kind, making the stay welcoming and comforting. The breakfast in the morning was great with more than enough options. There isn't too much to say, in all honesty. This is a great hotel that offers a superb experience. I recommend this for all.
Staff went above and beyond to please guests! We loved the common areas. The place sparkled and it even smelled great!! Room was very very clean, and we are quite particular about cleanliness in hotels. Beds were SO amazingly comfortable!! We stayed only one night, for daughter's sports competition, wish it could have been longer. Also, breakfast was excellent, with a variety of hot and cold items, fulfilling and they had something for everyone, and it's free!! Loved this hotel -- we will be back!! The only tiny thing we noticed was that the pool towels weren't stocked for the amount of guests with young people staying in the hotel on this particular weekend. Wish it had a hot tub!! Not much else to complain about, which is rare for us picky folks. This is a terrific property, well maintained, beautiful grounds, clean and friendly!!
Rooms was very clean & big! Breakfast included is always a bonus. Would stay again. Checked in on a Friday evening. The man at the front desk was very helpful with ideas for dinner. I find it refreshing because some of my travels have a restaurant in the hotel & the only place they suggest is in the hotel. This hotel does not have a restaurant but breakfast was very yummy! The book in the room had a list of restaurants you could go to. However, there was no addresses or what type of restaurant it was. I like to try local places & not go to chain restaurants that I can find everywhere.
The staff was friendly. The room was a nice size and clean. The bed was uncomfortable.. the mattress was hard, the pillows were flimsy, and the blanket was too thin. The hotel pool area and breakfast area were packed with kids so we did not use either.
The location was great for the U of Richmond graduation. The rooms were generously sized with a kitchenette. The pool and jacuzzi were very nice. Breakfast was standard but very good with very friendly staff. All over, a great 2 days. Nothing really.
Clean, new, comfortable, nice staff, great breakfast. I'm a picky traveler with high standards but I can't find anything to comment negatively on our stay.
Great reception upon arriving. Quick check in. Great property, i.e., clean, conveniently located, clean room, great breakfast and just overall a great experience. Highly recommend this hotel to anyone looking for a great place to stay and not wanting to spent more of their budget on a hotel stay than necessary. My choice on my next visit to Richmond.
Nice, clean well maintained facility. They were able to check us in early, glad this was possible - it was a very long day of flight issues. Pool area was clean. Nothing we didn't like - tip, balance your pool chemistry. Chlorine odor should not be that prevalent. Thanks
Th room was very well designed as far as the layout and the bed was quite comfortable. The location is not the greatest. There is not much to do nearby.
Room was clean. Bed was comfortable. Bathroom was clean. The front desk seemed a little under staffed and the staff seemed overwhelmed but they still met my needs.
The parking spaces are limited during the day due to the mall location.
Everything met or exceeded our expectations. Our favorite restaurant being right around the corner didn't hurt either!
It felt like home No
Location Breakfast buffet not good. Ran out of food sat and waited forever for more food not worth it. Room not ready at check in. Front desk fat dude lied about check in time. It's 3pm!!!
me and my fiance spent our 3rd yr anni here check in was very quick and easy the room was great it was just very lovely.
Check-in was fast & easy. Room was very nice, clean, comfortable, exactly as advertised. Front desk staff excellent and the breakfast was wonderful. The convience to the shopping can't be beat. Parking is a little tricky as you share with the shopping mall.
Very clean. Great service. Good location with lots of restaurants and shopping. I left my clothes hanging in the closet when I checked out and had to go back. THe housekeeper was so nice! Actually all the housekeepers were very sweet and helpful! Couldn't check out on the phone. Had to go to the desk. Also would have liked hair dryer already in the room. No ice machine on every floor, and no sign saying which floor they were on (3&5)
Pretty much everything. Parking was shared with the mall.
Excellent pool and patio King room was small.
The room was great. Spacious and great quality. Matched the star level Parking!!!!