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Desk staff were very friendly. View from upper floors is nice.
Beware of Parking. Was charged $27 for parking. You can park on the street for free
Nothing this time. Even with Platinum status, I did not get a high floor as requested. The floor lobby was noisy past midnight every night. A couple was given keys to a room occupied by another couple on my floor - that created drama in the middle of the night. There was cockroach in my bathroom. The HVAC made noise when running.
Check in fast Common areas shabby and not comfortable, lady's room not clean
I got an upper-floor room and the river view was top notch. The staff were courteous and helpful. It was walking distance to the restaurants in Shockoe Slip. The towel in the shower was dirty - as in, big black streak across it as if it were used while working on your car, and the streak was on the front-facing side of the towel on the rack. I haven't seen that in all my travels before. The other towels in the room were fine but that one was a negative surprise. The room itself was only okay and quite outdated. The parking garage was very tight, hard on two-way traffic, crowded so you had to go up and up to find a spot, and expensive.
Good position Found the room tatty, black wallpaper under sink, hairdryer fallen off wall, whole place needed up dating
The location was amazing. The ice machine on our floor didn't work, but it did on others.
Staff very friendly and helpful. Great shuttle service around town so I did not have to worry about parking while on a tight schedule.
Extremely professional and welcoming staff Really nothing
Le personnel était accueillant et a mis des fleurs dans la chambre que j'ai demandée. Ils nous ont donné une meilleure chambre après les formalités d'arrivée, étaient à l'écoute de nos demandes pour la glace et les livraisons La piscine n'était pas ouverte, il était facile de se perdre et d'entrer dans les zones de construction de l'hôtel. Nous n'avons pas pu accéder au thé de l'après-midi qui était frustrant
Propre. Très bien situé ! Lit confortable. Machine à café cassée. Ce n'était pas trop grave, il y a un Starbucks juste en face.
Élégante atmosphère de club anglais. Chambre bien meublée et avait un lit confortable. On a fait du bruit pendant la nuit.
Propre et agréable Le radiateur fait beaucoup trop de bruit. difficile de dormir.
Le personnel était vraiment très sympa et toujours prêt à aider et nous a été d'une grande aide. L'emplacement était très pratique. Dans l'ensemble, un très agréable séjour. Le lit était un peu trop dur.
Cadre colonial extrêmement sympa. Chambres spacieuses tout confort. Wifi access uniquement disponible dans le patio. Petit-déjeuner servi jusqu'à 10h mais il n'est pas question d'arriver à 9h45, sans quoi le personnel s'occupant du service vous renvoie manu militari ... sans parler du langage passablement grossier employé ... et ce vis-à-vis de la totalité des "retardataires"!
Une grande chambre avec salon séparé et petite cuisine. Bel hôtel. Cocktail offert tous les soirs dans le lobby (sympa pour une dégustation de vins US). Petit-déjeuner complet.
Le personnel était excellent. Un hôtel usé et qui aurait besoin d'un bon ravalement.
Bien situé La salle de bains était un peu décrépie et sale
Il n'y a rien. Vieillot ressemblait plus à un logement temporaire. La brochure sur kayak était complètement à l'opposé de ce qu'est l'hôtel. Cela ne valait définitivement pas $100.
Impeccable Customer Service. From the first step out of my vehicle, and it being promptly valeted, to checking out and the Front Desk kindly offering to hold our bags or load into our cars for us. Simply remarkable. The room was beautiful, spacious, and comfortable. Reading the history of the hotel and all of the reclaimed and repurposed features was inspiring. Fabulous atmosphere, top-notch cocktails and the Maple-Pine's dinner was out of this world! The Quirk is doing it right! We were disappointed the rooftop wasn't open yet, but, that just gives us more of a reason to return!
Parking is way too expensive but guess that's how you keep room rates down. HATE paying that much for parking
Location to the convention center is excellent with the sky walk. The staff was outstanding on all fronts. You really have to pay $15 a day for Internet? Is Marriott the last major chair stuck in the 20th century?
Staff was very courteous. I chose the wrong time to come kids were running up & down the hall screaming.
Nothing I checked in, saw the room, laughed, and left. Reception would not return money. Fought the charge with credit card company. Stay away.
Everything is great.i never left the hotel and was very happy the entire time. Only thing missing were the luxury robes. I like to sit around and pretend that i am VERY wealthy
Location was very convenient to dining in Short Pump.
The staff was friendly. The room was a nice size and clean. The bed was uncomfortable.. the mattress was hard, the pillows were flimsy, and the blanket was too thin. The hotel pool area and breakfast area were packed with kids so we did not use either.
The location was great for the U of Richmond graduation. The rooms were generously sized with a kitchenette. The pool and jacuzzi were very nice. Breakfast was standard but very good with very friendly staff. All over, a great 2 days. Nothing really.
Great reception upon arriving. Quick check in. Great property, i.e., clean, conveniently located, clean room, great breakfast and just overall a great experience. Highly recommend this hotel to anyone looking for a great place to stay and not wanting to spent more of their budget on a hotel stay than necessary. My choice on my next visit to Richmond.
Clean, new, comfortable, nice staff, great breakfast. I'm a picky traveler with high standards but I can't find anything to comment negatively on our stay.
Nice, clean well maintained facility. They were able to check us in early, glad this was possible - it was a very long day of flight issues. Pool area was clean. Nothing we didn't like - tip, balance your pool chemistry. Chlorine odor should not be that prevalent. Thanks
Staff went above and beyond to please guests! We loved the common areas. The place sparkled and it even smelled great!! Room was very very clean, and we are quite particular about cleanliness in hotels. Beds were SO amazingly comfortable!! We stayed only one night, for daughter's sports competition, wish it could have been longer. Also, breakfast was excellent, with a variety of hot and cold items, fulfilling and they had something for everyone, and it's free!! Loved this hotel -- we will be back!! The only tiny thing we noticed was that the pool towels weren't stocked for the amount of guests with young people staying in the hotel on this particular weekend. Wish it had a hot tub!! Not much else to complain about, which is rare for us picky folks. This is a terrific property, well maintained, beautiful grounds, clean and friendly!!
Rooms was very clean & big! Breakfast included is always a bonus. Would stay again. Checked in on a Friday evening. The man at the front desk was very helpful with ideas for dinner. I find it refreshing because some of my travels have a restaurant in the hotel & the only place they suggest is in the hotel. This hotel does not have a restaurant but breakfast was very yummy! The book in the room had a list of restaurants you could go to. However, there was no addresses or what type of restaurant it was. I like to try local places & not go to chain restaurants that I can find everywhere.
The hotel staff were professional, helpful and polite. The general appearance of the hotel was of a good standard being clean and well maintained. I would recommend this hotel. I had no issues with any aspects of this hotel.
The whole hotel was very clean, everything was pristine. Every employee was helpful and kind, making the stay welcoming and comforting. The breakfast in the morning was great with more than enough options. There isn't too much to say, in all honesty. This is a great hotel that offers a superb experience. I recommend this for all.
Room was clean. Bed was comfortable. Bathroom was clean. The front desk seemed a little under staffed and the staff seemed overwhelmed but they still met my needs.
Th room was very well designed as far as the layout and the bed was quite comfortable. The location is not the greatest. There is not much to do nearby.
La chambre était propre et spacieuse, et le lit était très confortable ! Nous pouvions clairement entendre les gens parler dans la chambre d'à côté.
Bel espace public
Simple et bien Il y a deux immeubles
Very clean, we stayed in a newly renovated room. Great staff, all friendly. Made to order omelette station on weekends The TV in the bedroom broke on our second night, but it was fixed for the third night.
This Hyatt is modern, clean, and in a perfect location! The room was large and contained a refrigerator, stove, sofa bed. It was very comfy. The location was perfect! Adjacent to a huge mall with excellent restaurants ! They just need better pillows. I usually carry my own pillow with me and I wish I had it this time.
This guest did not leave comments about this hotel.
Check-in was fast & easy. Room was very nice, clean, comfortable, exactly as advertised. Front desk staff excellent and the breakfast was wonderful. The convience to the shopping can't be beat. Parking is a little tricky as you share with the shopping mall.
It felt like home No
Excellent pool and patio King room was small.
The room was great. Spacious and great quality. Matched the star level Parking!!!!
The location was great, very short walk to shops and restaurants. The room layout was a bit odd, and it was smaller than I was expecting.
The kitchen area had a full size refrigerator and a microwave. Would have preferred a leather-like sofa.
This guest did not leave comments about this hotel.
Location Breakfast buffet not good. Ran out of food sat and waited forever for more food not worth it. Room not ready at check in. Front desk fat dude lied about check in time. It's 3pm!!!