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large rooms, clean and good service
The room in the hotel is an excellent room with a lot of accessories and automated which make your staying comfortable and relax. the hotel is located in a very busy area which case you stress to reach to the hotel from the traffic.
The service Internet connection is expensive.
When I booked my room I mentioned that I was coming for my honeymoon and they didnt decorate the room till I came. They requested that I vacat the room for an hour so they can decorate it. Their romantic decoration wasn't very good.
It was an excellent hospitality from day one to last day,very cooperate managment , flexible and doing there best to serve the customer in the fancy way . I realy highly recommend this luxury hotel to every body
location the way they deal with custmers when check in , its baaaaaaaaaaaaad u have to pay first full amount then u get ur key , is it 5 or7 star ??????????
it's one of the famous hotels in Riyadh, with good shopping mall, and the restaurant is great (entercote) the staff, not helping at all. the receptionist keep asking for silly things till the manager came and helped. although the safety box in this 5 stars hotel wasn't working. and took more an hour to find out who is going to fix it. and then it took another 30 mins to fix it. and after that the technician said i can't fix this part i need the duty manager to attend :s .... really disappointed.
High life standard and quiet sleeping . Room services and cleaning shouldn’t done during the guest sleeping .
I liked the atmosphere also the luxury . -I could hear the other room flush the toilet.walls are paper thing .- It took 20 min to get my car.-too expensive for poor service.
good service, fast check in, fast check out.
Personnel toujours souriant et accueillant, Salle du petit déjeuner Design avec possibilité de salons privatifs, excellent petit-déjeuner Buffet Problèmes de connexion Internet; wifi seulement disponible dans le lobby; connexion filaire dans les chambres pas toujours efficace.
Free high speed internet Friendly staff LCD TV New furniture
unexperience staff, limited offers in restaurants etc., no staff at the gym no staff for the pool services (towels etc) Poor reception services no airport pick-up despite request, faxes from outside for me lost, expensive hotel taxis
only location it's a mediocre hotel
good for shopping and buissnes the breakfast is bad
Very clean, helpful staff, good car service to move around town. Free wifi everywhere. Restaurant had no menu service - only buffet (which was excellent but still they have menu but just don't offer it). Very limited security - which is not for me an issue as I consider the kingdom as safe as another place - but many american colleagues went to other hotels because of this.
Clean rooms. Friendly staff. Great restaurant. HDTV with over 40 channels. Free internet. Bathtub sink was faulty. No map of the city at the reception! A guy working there knocked my door late in the evening and wanted to check my minibar! Although I stayed at a non-smoking floor, the smell of smoke was reaking
The given room was nice. However, only after demanding upon check-in the higher catagorie roomtype that I booked through Booking.com. Begging for service at this hotel is a must! During my 5-night stay all what could go wrong went wrong and staff was clearly not well-trained to handle any situation. From check-in till check-out a horrifying experience.
on check in the reception staff were unable to find my booking which caused some delay on arrival.
Excellent location, room value to amount paid as compeared to 5 stars hotels in Riyadh is fair. Room services, maintinance & laundry service were prompt with very good quliaty. ( I didnt try gym resturants in this trip) Standard & quiality needs little improvment to compeat in service.
Easy to find. Good location. Pleasant new hotel. Free Wi-fi Reception a bit slow
facilities, services, and room equiepments The reservation through online wasnt align with hotel which made me inconviencne for me
the approximate to down town room not clean,food buffet to expansive and less varity,,very olllllld hotel,,,,u can smell it ,,,,,
Th ehotel is very nice but the rooms are in need of renovation and the internet access is extremely slow. Other than that it was very good. Internet Access