good service, fast check in, fast check out.
I liked the atmosphere also the luxury . -I could hear the other room flush the toilet.walls are paper thing .- It took 20 min to get my car.-too expensive for poor service.
The room in the hotel is an excellent room with a lot of accessories and automated which make your staying comfortable and relax. the hotel is located in a very busy area which case you stress to reach to the hotel from the traffic.
High life standard and quiet sleeping . Room services and cleaning shouldn’t done during the guest sleeping .
The service Internet connection is expensive.
When I booked my room I mentioned that I was coming for my honeymoon and they didnt decorate the room till I came. They requested that I vacat the room for an hour so they can decorate it. Their romantic decoration wasn't very good.
location the way they deal with custmers when check in , its baaaaaaaaaaaaad u have to pay first full amount then u get ur key , is it 5 or7 star ??????????
It was an excellent hospitality from day one to last day,very cooperate managment , flexible and doing there best to serve the customer in the fancy way . I realy highly recommend this luxury hotel to every body
it's one of the famous hotels in Riyadh, with good shopping mall, and the restaurant is great (entercote) the staff, not helping at all. the receptionist keep asking for silly things till the manager came and helped. although the safety box in this 5 stars hotel wasn't working. and took more an hour to find out who is going to fix it. and then it took another 30 mins to fix it. and after that the technician said i can't fix this part i need the duty manager to attend :s .... really disappointed.
large rooms, clean and good service
Great Service. Breakfast and Dinner Included in Superior Rooms. Very Price for Value. No
un personnel très aimable, souriant, accueillant et serviable hotel bruyant: air conditionné, ascenceur, plomberie, ventilation, voisins...
La connexion internet était laborieuse.
Personnel très accueillant, jus de fruits de bienvenue, dinner gratuit servi dans la chambre très grande et luxueuse. Piscine, sauna en construction d'après la réception.
unexperience staff, limited offers in restaurants etc., no staff at the gym no staff for the pool services (towels etc) Poor reception services no airport pick-up despite request, faxes from outside for me lost, expensive hotel taxis
Free high speed internet Friendly staff LCD TV New furniture
Excellent location, room value to amount paid as compeared to 5 stars hotels in Riyadh is fair. Room services, maintinance & laundry service were prompt with very good quliaty. ( I didnt try gym resturants in this trip) Standard & quiality needs little improvment to compeat in service.
The given room was nice. However, only after demanding upon check-in the higher catagorie roomtype that I booked through Booking.com. Begging for service at this hotel is a must! During my 5-night stay all what could go wrong went wrong and staff was clearly not well-trained to handle any situation. From check-in till check-out a horrifying experience.
Easy to find. Good location. Pleasant new hotel. Free Wi-fi Reception a bit slow
only location it's a mediocre hotel
good for shopping and buissnes the breakfast is bad
Clean rooms. Friendly staff. Great restaurant. HDTV with over 40 channels. Free internet. Bathtub sink was faulty. No map of the city at the reception! A guy working there knocked my door late in the evening and wanted to check my minibar! Although I stayed at a non-smoking floor, the smell of smoke was reaking
Very clean, helpful staff, good car service to move around town. Free wifi everywhere. Restaurant had no menu service - only buffet (which was excellent but still they have menu but just don't offer it). Very limited security - which is not for me an issue as I consider the kingdom as safe as another place - but many american colleagues went to other hotels because of this.
on check in the reception staff were unable to find my booking which caused some delay on arrival.
Hôtel très récent, très bien décoré, pas bruyant, vraiment confortable.
Salle de sport impressionnante, très bon restaurant italien, bon emplacement, très belle salle de bain Restaurant principal moyen
it is verey goog verey clean but there is no windows view becouse there is grill you can not see throuw it
Service was good.
It is nice and quite hotel , very good location > when I booking the price per night was 495 SAR when Iwant to cheek out they toled me price is 569 SAR that was the only theproplem >
location, service and price painted wall and smoking people at the lobby
the rooms are very small & old
the location was the best thing in this hotel there is no offer fot breakfast with the room charge
Friendly & efficient staff, wonderful atmosphere, good location. The breakfast was very good; unfortunately we never tried the other restaurants... The possibility that it might be demolished soon to make way for a highrise building...the scale of the existing building fits the surrounding environment perfectly, another tall building will detract from all!
Location: In a very advanced area with ones of the best shopping places, restaurants and food courts. Although the rooms and bathrooms very normal and not luxurious, however, they are well organised and clean. The lobby is spacious for meetings and always busy. The garden restaurant is also spacious, well located and good. The safety Barrier at the entrance to the hotel. It needs to be re-designed and made simpler. We first thought that the entrance is closed and had to make few turns all around to understand that the bulky barrier is movable.
The hotel is centrally located in Riyadh. It's close to Olaya which is the business district. It's very clean and decent, however they need to upgrade the hotel since it's the only hotel that still uses metal key for the rooms.
Location, Friendly staffs, Quitness Room not Isolated well. This issue aplies to many hotels
Very comfortable room and excellent location.
Great location, away from the Riyadh traffic congestion area, and nearby Garnata mall Took too long to check out. Restaurant for breakfast was poorly serviced and has very limited day light and made us feel like being in a cave! Very bad start to the day!
very quite hotel the price given by Booking is more than the price that is given by the hotel offer. the hottel were offeering a price that 300 less than Booking offer.
The hotel is located quite near Riyadh airport, therefore its location is interesting if you plan to stay or two days. Otherwise, it might be advisable to go somewhere near Olaya. The rooms are big, they have a gym and a small swimming pool. The restaurant is all right. However, I think that there might be better hotels than this one for a similar price. I got really upset with the prices. The offer in booking was 600 rial + 15% taxes, breakfast included. Mercure sent me a reservation confirmation excluding breakfast from the rate. I complained and Booking reacted very fast. I thought that the problem was solved but upon arrival (at midnight) they gave me the entrance paper to sign showing 690 rial + 15% taxes. I complained and they said they just forgot to exclude the "15%" taxes part. When they gave me the final invoice, they charged again 690 rial + 15% taxes. I showed again the reservation with booking but they kept me waiting around 15 minutes. Finally everything was solved but it looked like they did not want to accept the price by booking.
Free internet, Location Room service is really bad. It is not up to the level of 4 stars hotel. Small rooms. No internal laundry so no urgent service can be provided.
Room was cvery comfortable I will stay again,location next to a carrfour hypermarket and shopping center very nice.As close as it is possible for an Airport hotel in Riyadh. Services changes were added to invoice, dispite being included in price, regret i was given the oppertunity too check invoice before credit card charge but left early morning so wasn't fully alert resulting in 15% overcharging!
Quiet location. Accessibility to ring roads and close to airport Negative value for money. The rate is too high comparing to same level hotels vs. provided services, luxury and elegance.
The room is big, especially the bed is extraodinarily huge. The bathroom looks clean even though the hotel is not a new one. Just the price is quite high maybe because of not a corporate price.
Location is good for airport, that is all. Expensive and poor internet connections.
Proximity to the Airport Room comfort which is well below a 5 star standard,
Personnel toujours souriant et accueillant, Salle du petit déjeuner Design avec possibilité de salons privatifs, excellent petit-déjeuner Buffet Problèmes de connexion Internet; wifi seulement disponible dans le lobby; connexion filaire dans les chambres pas toujours efficace.
The room was not maintained properly especially the bathroom which had the shower water tap handle to come out while pulling it gently, the switching knob did not work so the cold water came directly on my head. The shampoo is very cheap quality & the bath towels are small & not suitable.
This hotel has two buildings. One very Old & One very new. They want to sell rooms in the old building like in the new one. When u reserve you should be aware in which Bldg is your reservation. I booked myself the highest rate and they were trying to send me to the old Bldg.
The location is very good. The room looks old and a bit cheap.
Rooms were good and staff were helpful A little tired inside and internet access was laborious - staff had to come and set you up with a code etc. In many hotels it's free.
Hotel furniture is very old, food was bad, satff was not friendly, location is in a midle of computor and electronic shops that make it very dificult for the taxi to reach the hotel,
Good location, good facilities, ideal for business in Riyadh
Location Poor service. I repeatedly asked for internet connection that never materialised. Complaints to the desk or the operator went unheeded. I asked to speak to the manager. This wa ignored.
the hotel location guest room service
Professionality of staff Low quality of food served in the restaurant
Friendly staff and very helpful. We enjoyed very much our family dinner at the pool side. I stayed in the executive floor and we enjoyed it too. The drop off area is very limited. The street is so narrow and it's a two-way road and I didn't like that because you get stuck when leaving to your appointment and that can be frustrating. Another comment, the pool is very clean and well maintained but the chains around the pool is not removed so you have to step over it and no one to give you towels and no life guard on duty.
Les chambres sont spacieuses et le personnel est tres serviable et professionnel L'hotel n'a pas respecte le prix indique sur la reservation, ils ont ajoute 15%. L'hotel est situe au centre de l'ancienne ville dans une zone tres bruyante et loin des quartiers d'affaires de Riyadh
The hotel staff is not hospitable
It should be more environmentaly frindly place, especially the amout of flush water used in the bathroom.
Excellent hotel, in a very good location, friendly staff, excellent and efficient service, nice design Like most hotels in Riyadh, the Riyadh Palace Hotel has become a bit expensive in recent years.
Good comfortable hotel close to ministries. A couple of good restaurants and a supermarket within walking distance Breakfast is expensive. Lousy coffee!
The staff is very friendly and very helpful The room I was in needed some repaires, the wardrobe door doesn't close, the toilet doesn't flush that will and sink needs some touch up.
Very poor food selection in the hotel restaurant