Holiday Inn Chicago O'Hare Area

Bad serivces from start to finished.

Points positifs : Nothing

Points négatifs : Hotel was not clean my room was very dirty and dusty and out dated. The carpet had a Oder we found food in the hall way. It look like there was illegal activity going on. I will never stay at this hotel again also very poorly managed. I only stayed at this hotel for 7hr. I complain for 1hr and slept for 6hr then I checkout.

Type of room booked didn't exist

Points négatifs : We booked using hotels.com for a room with two double beds and a separate seating area with a sofa bed. Upon arriving we were told this type of room did not exist at the hotel. We were given a two double bed accommodation with no separate seating area, no sofa, and no rollaway bed. I advise to never book at hotels.com since the "best they could do" was give only a partial refund even though they were in the wrong for offering a nonexistent room choice and the room rate for what we were given would have been way less.

Points positifs : The lobby, staff, and Bar/Restaurant were great. Decent cable selection.

Points négatifs : The bed was a simple mattress that was pretty well worn out. The sheets pulled off easily while sleeping. The room it self was a bit dated.

Mauvais service du début à fin.

Points positifs : Il n'y a rien

Points négatifs : L'hôtel n'était pas propre ma chambre était horriblement sale et poussiéreuse et démodées. La moquette avait une odeur nous avons trouvé de la nourriture dans le couloir. Activités douteuses autour. Je ne remettrai plus jamais les pieds dans cet hôtel qui est très mal géré. Je ne suis resté à l'hôtel pendant 7 heures. Je me suis plaient et j'ai dormi, pendant 6 h), puis j'ai du partir