very good service, friendly staff, decorated beautifully for the holiday season. great location, close to everything. we did not find an in-room coffee maker, which we would expect for our junior suite.
It was awesome. The staff went waaay above and beyond what was expected. Are you kidding me??? How about this....We couldn't stay forever???
Great hotel with a great staff. One of the best values in the country.
The hotel was immaculate. The rooms were superb in size and furnishings. It was a very good value for such luxury. The grounds were also beautiful.
Beautiful grounds and pool, Princess rooms, and very friendly attentive staff. Jack in hospitality greeted us, gave us great recommendations, and went above and beyond to make our stay welcoming and made us feel at home. Can't speak highly enough for the amaxing and genuine staff. Truely a luxury hotel with first class amenities. Only positive things to say.
We loved the elegant atmosphere and the professional staff. The spa area was especially nice. We thought the parking was hard to follow.
It was an absolutely beautiful and amazing hotel. It's right in the city within walking distance of great places to have dinner and drinks.
I felt that the room was very clean and spacious, with a simple but stylish decor. The price was also much more reasonable than other hotels in the downtown area, as there was no major fluctuation between the weekend and daily rates. The continental breakfast was subpar, despite being hyped upon check-in as one of the hotel's best features. I also had issues connecting to the internet, and had to cycle through several different networks before finally staying connected.
The hallway smelled like smoke.
Good location, Room was clean and spacious. Breakfast was decent. Amenities were respectable. Parking was good. Wireless internet was poor at best. Contacted their tech support whose solution was to log in to the router and kick other people off the network, which did not help. Both upon my arrival and upon my departure a police officer was stationed in the lobby with his squad car in plain sight just in front of the entrance. Any hotel that feels the need to have a uniformed police officer (not a security guard) at their property with that kind of regularity, causes me concern that the hotel is unsafe. For this reason alone I will not stay at this hotel again.
I was unable to go.......but my friend and her "special needs" son went......original 3 I had booked the room for. When arriving, Jarred had to use the restroom and the "clerk" was VERY rude and unfriendly. Sheryl asked if there was a public restroom and the clerk asked "Are you a guest?".........well she had a suitcase........rude, rude, rude.........they were never greeted or acknowledged the rest of the weekend.............so NO, I won't be staying there
Thus was a very nice hotel, not the Ritz but nice for the price. Breakfast was plentiful for being complimentary. Room was clean and Huge.. we had a king with a jacuzzi.
Nice enough place. Good pool. Rooms clean. Overpriced in the summer. Staff lied to me about room availability. Had booked the rooms for a week and then received an invoice the second morning. Was told nothing was available and they were sorry. Then I booked a room online and the staff proceeded to give me attitude. Breakfast setup in a way that it can't accommodate the number of guests. Parking lot is a hangout for homeless folks. Stayed there many times in the last few months but will never go back.
The hotel staff was friendly and gave helpful advice on local places to eat and even printed out MapQuest directions. The rooms were large and comfortable. Breakfast in the morning was great with a nice selection and plenty of food to fill you up. We enjoyed the pool and the hot tub. Even though you are downtown, the airport is only a 5 minute drive away. My husband was concerned about a homeless shelter a block away but we never had any trouble.
This hotel was perfect for our 2 night stay! Room was clean, modern, and well maintained, not to mention very spacious. Beds were extremely comfortable!! Service was friendly and helpful and the hotel is very centrally located and easy to find. Free breakfast was a nice perk. Our room was on the 3rd floor, north side, and was nice and quiet. Great value, I would definitely stay here again. While Wi-fi was free and available in rooms (and lobby), it didn't work very well. Pool/gym area is rather small, however I wasn't expecting one at all so I wasn't disappointed.
I stayed here with my sisters the night before my wedding and I loved it. I was not expecting such a luxurious lobby but I was pleasantly surprised! This hotel was a great value and made me feel fancy before my big day. Parking is turrible
Breakfast included. Decent selection. Room smelled like a smoker. Bed could have used some padding. No couch for kid to sleep on.
Just a great place to stay, and good location. No complaints at all.
The location is great - within walking distance to Temple Sq. and Main St., though the environment seemed a bit shady with a couple of homeless ppl just outside the hotel. The staff was very nice and helpful. The breakfast was awesome! Way beyond what I had expected. Upon registration, the hotel didn't have my booking info from getaroom.com, and it took them quite a while to fetch it. I've heard it's not uncommon with this website, so I suggest to book with other ones.
- Floors were so dirty, they were never swept of cleaned. I wish I brought my own house slippers. It was disgusting! - Upon arrival, the coffee maker still had coffee in it. Housekeeping must have missed that detail...I requested another twice b/c they forgot to bring it the first time. The second time, the coffee maker arrived by way of an irate woman who made it seem like an inconvenience that she had to bring it to my room. On top of this, the one she brought was still DIRTY. I gave up and decided to buy my coffee off-property and that was an inconvenience to me. - Pillows were dirty and sheets felt unclean. To confirm my suspicion there were a pile of pillows at the hall by the elevators, they were all unbagged and just left there for everyone to see. Pretty gross to think that the pillows we put our heads on are just thrown on the floor only to be re-covered by linens when they had been touching dirty floors all day.
Didn't like much of anything. Decent bacon. Giant TV. Construction. Very very Slow wifi. Missing furniture from my renovated room. Rude staff at the desk (especially the ladies in the evenings). Disgusting coffee. Also very expensive for what it is. Very removed from downtown.
Neat looking place, very different than typical hotels. More "hipster". Clean, friendly. Very comfortable beds. The fridge and microwave were not working.
Dirty Windows, construction on our floor
Friendly night staff Everything was awful. Everything was closed early. The room awash nothing like the pictures. Worst money spent ever. Super disappointed.
Modern Feel Comfortable Bed Pool, Hot Tub, and Exercise Room Refrigerator and Microwave Slow-Check-in Untrained Staff Not Customer-Service Oriented at all Under Construction Hallway loud the entire night *Had a job interview and wanted to extend my checkout from 12 to 1 pm, this was denied and they wouldn't even accommodate holding my bags for pick-up when the interview ended at 12:30. I will never stay at this hotel again, it reminds me of a 2 star hotel with a modern feel. I would probably hire legitimate professionals in business attire to manage the front-end and not a bunch of hipster teenagers with no manners or customer service experience.*
Liked the hard floors in the room. Over all it was pretty terrible. There was no heads up about the construction and the fact that there was no room service. The lounge that actually provides food was way to expensive for the quality. We also asked guest services to bring up new shampoo, conditioner, body wash 3 times and no one came. Said breakfast was a part of the deal and got there and had to pay for breakfast. We thought by paying a little extra for the room we would have a better time and we sure did not. Will not be returning there.
The location was great. The hotel could have been cleaner. My TV wasnt wourkingbfor two out of the four days I was there.
close to downtown and universities The staff were discussing me negatively in front of other customers after i needed help with something that they felt was unnecessary.
Bed was comfortable. Nothing special.
they did finally move us to a room with working a/c beds were great No Working ice machine, the ones that did work on a different floor and where out of ice. The a/c did not work. ceiling tiles falling down in hallway pool closed
shuttle service to my office the current construction
la piscine le positionnement et le petit déjeuner
la manager est très bien ,très serviable
Confort et equipements de la chambre
La gentillesse du personnel, la qualite de la nourriture, la proximite du centre ville et le calme non
My husband and I enjoy staying here because it's always modern, clean, sophisticated and welcoming. They are so friendly and the rooms have these fun and creative amenities, like yoga mats & animal print bathrobes. We often have overnight lay-overs and roadtrip pit-stops in Salt Lake City and the Kimpton Monaco never disappoints. No complaints
Location, friendly staff, decor Room 708 must be very close to ventsbof some sort because there is a hum going on the whole day and night, which could affect quality or sleep.
hôtel très bien situé - personnel aimable - tranquillité - une bonne base de départ pour découvrir la ville
surtout la proximite immediate de la bibliotheque ou j allais chaque jour
Bien situé,propre..Les services sont succints;mais pour le prix proposé,peut-on demander davantage?
Hotel idéalement placé,toutes les visites sont possibles à pied.
proximite des centres d'interets justifiant le sejour:recherches genealogiques et personnelles sur la famille le restaurant suggere par l'hotel dans le meme immeuble n'est pas du standing de l'hotel
La proximité du centre ville Beaucoup trop cher pour ce que c'est, le petit déjeuner n'est pas inclus, les chambres sont petites et mal insonorisées, meme pas de mini-bar dans les chambres, la tv datait de l'age des cavernes, bref à éviter...allez plutot à l'hotel grand america
Hôtel authentique, un petit côté rétro très sympa qui cadre bien avec le "vieux Salt Lake City". Beaucoup de Charme, style un peu British au centre de la ville et proches des visites culturelles. Quelques cafouillages pour retrouver notre réservation et il a fallu s'y reprendre à 3 reprises pour obtenir les bonnes chambres qui avaient été prépayées. Salle de bain riquiqui alors que les chambres sont très spacieuses et agréables. La climatisation à revoir, bruyante et inefficace.
Nice property, clean and easy parking (which is free in the garagw). They serve free breakfast and dinner! But if you're Jewish, you can't eat the food, LOTS of pork products, very disappointing. Won't stay there again since that is a perk of Homewood Suites. They could at least do chicken since everyone eats that!
Friendly Staff, extensive breakfast with pancake baking machine, pool, close to railway and bus stations
Hall d'entrée et portes d'entrée pas fermée permettant l'entrée aux gens de la rue.
Chambre propre et confortable mais le lit. Encore mieux. Obtenir plus de frais.
L'accueil est chaleureux. La chambre était superbe : confortable, très belle, spacieuse, elle était impeccable tout comme la salle de bains (avec une baignire et deux lavabos : super !). De plus, un restaurant denis est proche. Tout était parfait !
Bien situé au centre de slc et trés confortable.
Près de l'aéroport et il y a tous les équipements basiques, était très propre. L'air conditionné faisait trop de bruit, on ne pouvait pas fermer l'œil.
Accueil, restaurant attenant, calme malgré la proximité de l'aéroport. Limité en linge de toilette
Bon hôtel, bon rapport qualité/prix, excellent personnel
La grande chambre. La balade à pied jusqu'à notre chambre.
Nous avons apprécié le confort de la chambre et sa situation dans la ville.
Le confort de l'hôtel, la piscine, la navette gratuite pour l'aéroport
Le classique et l'attendu d'un Sheraton très correct et chic. Un peu cher pour le coin.
L'accueil et la qualité de la chambre Le wi fi ne fonctionnait pas et les fenetres mal isolées : Bruit de la route.
The rooms were all updated beautifully with modern bathrooms and very comfortable bedding. Would definitely stay again !!
Convenient to all the downtown sights. Back patio is right on Gallivan Center plaza. Great views of the mountains. Cheerful service from everyone, from valet to housekeeping to front desk. Dinner at on-site restaurant was just okay.
Great location and the view from my window was amazing. Very friendly staff. Clean comfortable bed. For the price the room was small, No spa, No coffee in the room. Not a hot tub, jacuzzi to be found. Room was hot. I was a very sad girl.
The hotel itself is nice. It's comfortable, clean. Seems best for business or couples. The indoor pool was fun with a city view. We had a few problems with our room upon arrival. Online we had booked a room with a sofa bed, and the microwave/fridge. The room they gave us had no sofa bed for our kids, so they switched us to a room with no fridge/microwave. The staff weren't very friendly. When asking questions about breakfast, facilities, getting extra blankets and pillows etc. they were rude and treated us as if we were being incovenient with all these "silly" questions. The pillows were miserable! Down and feather pillows provide no support so it made sleeping on a nice mattress difficult.
the staff was great , the bed comfortable , room was nice parking was difficult , room service was a little slow
Front desk staff was friendly but was short staffed when we called for things. We liked the location, very close to airport, because we needed to be at the airport by 4:30 AM. The room was quiet. The elevator was great! Did not like the guys hanging out at the front desk while we were checking in. I had to call the front desk for a pillow and then an alarm clock. The room could use an update. The outlets, lights & furniture are in peculiar spots, one doesn't match the .other's placement. The couch was totally unusable, it was sunken and looked very old and used. There was no table, just a built in desk.
Good service and close from the airport!
Had everything we needed! Great price too.
The continental breakfast was great!!
Not at all. Would not return
Quietness Easy to get on the freeway No knowledge about facility by employee. Was told no bathtubs in the whole place. There was. Was sent to a destroyed room first. Had to go back and get a different room. Bed was a double and so small Waited 50 min at airport after we called. Driver drove horrible on ice no less. Breakfast was not restocked and food was not fresh. Very disappointed so say the least. Won't be back and would not recommend
Airport shuttle and quality of the hotel, very good. No places to eat nearby.
Price and shuttle to airport
Good price for a large room. I liked the flat screen tv, was able to open window and get fresh air in the room. Spacious The continetal breakfast was gross, only thing that was okay was the orange juice. Staff was young and unprofessional looking. Mini fridge didn't work and had a horrible odor.
very close to the airport. There were no instructions on anything. Heat/ AC unit, cable/ Dish. Breakfast didn't start until 7:00am, I was long gone by then.
The lobby in the rooms were very clean. The staff was super friendly. We did not take any of their breakfast but I'm sure it was OK.
The desk staff was pleasant. The photos of the hotel does not accurately describe the facility. The place was run down and old. Lots of noise and heavy traffic in/out of the guests on both sides of me. I'm sure that illegal acticity of some type was taking place. While this facility certainly doesn't promote it as an option, I suspect that you could rent a room by the hour if requested. The room felt dirty and didn't appear to be all that clean. I didn't even feel comfortable sleeping under the sheet and bed spread so I actually slept with my clothes on as well as my coat and hood. My flight was delayed so I didn't arrive to the facility until after midnight and I was exhausted otherwise I certainly would've found more appropriate accommodations.
Cleanliness is good AC is cold For serving is quickly response (service is good) Breakfast just few items/choices, so different with other Hotel with the same price but they have more choices
Refrigerator froze the food. Air condition was very noisy. No shampoo was provided. Maybe forgot ???
Great wi-fi connection; in fact, I was able to stream videos with it. The room was clean. The bed didn't gross me out, so I guess that's good. Lots of TV channels. Room was a little cold, but the heater worked well. However, the heater was very loud. The wake up call came in an hour early. I didn't appreciate that. I really could've used the extra hour of sleep.
Not kept ip...in need of repairs everywhere. Very loud music playong...we thought we were in Mexico.
Location is good. Daytime staff seemed friendly. When I climbed into bed after checking in for a two-day reservation, I slid into soaking wet sheets. Pulling back the covers revealed the unmistakable smell of urine. The front desk manager was completely unsympathetic and refused to apologize or provide any solution until I actively demanded one. He told me that people go in and out of the rooms all the time and there is nothing he can do to prevent it. My friend and I left immediately and slept in our car instead, since everything else in the area was booked. I returned the next morning to complain to the manager and was given the refund the night clerk had refused me, but I simply cannot be emphatic enough that no one should stay at this property. I have stayed at hundreds of hotels and have never had such a terrible experience.
It had a bed. Slow WiFi, lame breakfast, lazy staff.
I liked that a refrigerator and microwave were in the rooom. Also liked that breakfast was offered. My 11-year old son said the room smelled like a urinal. :( I needed to pull out the febreze and sprays that I could find just to be comfortable. Breakfast was offered, but selection was very limited.
The staff was reasonably friendly and the cable TV was OK. Location was reasonably central in SLC. You get half-working aircon/heating, beds have one sheet and a very thin blanket with cigarette holes (on both beds), hot water sometimes doesn't work and when it does it takes a while and it itches and dries your skin afterwards. The wifi unusable because it's so slow. The breakfast is coffee, way-too-sugary OJ, corn flakes or raisin bran, milk, bread, butter, or waffles (although the dough was poorly made and the waffles would never feel right). Would not recommend except as a quick cheap option.