Hotel Carmel

Points positifs : Great location to get to the pier and the promenade. Good dining options within walking distance.

Points négatifs : The first night we arrived was SO loud! There must have been a party at the hostel across the street but it felt like it was in our room. The music didn't stop until 3am.

Horrible front desk service

Points positifs : Older man at front desk was rude upon my check in a just totally ruined my stay there.

Points négatifs : Your staff..

Lost our reservations

Points positifs : The staff was nice.

Points négatifs : They had no record of our reservation, and they were all booked up. I had ten teenagers with me, hundreds of miles from home, with no place to stay. They helped us find another hotel, but it was almost double the price. Very stressful.

Not what you expect

Points positifs : Location

Points négatifs : Dated, dirty, cheap, stickey

Points positifs : The staff was very friendly and helpful. The location was great, not too far from the pier and very close to the Promenade.

Points négatifs : For the price we paid for the room, the parking should have been included. The lobby was beautiful, but it seemed as though it was just a ruse as the rooms and the rest of the hotel was not upkept very well.