Hôtels - Shenzhen

Location is very good to anywhere

Bath room is too old and need to replace

Location to the Lowu shopping building was good.

Convenient to border, bus, MTR and shopping at Lowu commercial building. Cleanand reasonably priced hotel.

nice ambience

rooms a bit tired

From my arrival at the hotel property, until my departure several days later, the hotel staff were always courtious and hospitable to a higher standard than usual. The property was in a well maintained presence at all time. There are several means of transportation available within sight of the front enterance of this hotel's great centralized location.

this was my first trip to china, so i did not know what to expect from the Grand Mercure. We were always treated in a friendly manner by the staff and any need that we had was met in a very timely fashion. Though the hotel is several miles from central Shenzhen, the metro is just outside the front door of the hotel, and taking the metro into downtown was very easy. There are several wonderful restaurants just behind the hotel. I do not speak Chinese, but found there was always someone from the hotel staff who could speak English, so our communication gap was very small. They have a wonderful buffet, offered throughout the day. We had a standard room, and though the view was not the greatest, found the room to be large, and equipped with accessories that many hotels in this price range do not have. The bed was heavenly. After doing alot of research about other Shenzhen hotels in the same 'star' class, you can not beat this hotel for price and amenities.

This hotel was wonderful, we had a great stay. The manager (Thomas) was very helpful and accomodating.

We called earlier in the morning to extend our stay, and started getting phone calls about 11am asking us to check out. We informed them we called earlier, but the language barrier clearly prevented them from understanding our request. They just said "Yes, no problem" and obviously that was not the case. Either way, they were very pleasant about the misunderstanding, so be prepared to speak Chinese to them. Other than that, this hotel was amazing.

New hotel that is well maintained with many ammenities, moreover, the staff is very courteous, helpful and very accommodating. The food was excellent and first class. We stayed in the Club floor which had an great breakfast, tea and evening cocktails. We will defintely stay here again since it was walking distance from the train station. We traveled 40 minutes from Hong Kong to Shenzhen. The rate was great much lower than staying in Hong Kong.

Location is good Shaibu metro exit 1A is 5 minutes maximum...great inexpensive laundry lady across street from front door of hotel. Dongmen shopping is maybe 10 minutes walk

Airport car is a random driver... some are good and some act like they re auditioning for Fast and Furious 10

It is a decent hotel for the price. I think the rooms are all about the same size just different amenities. Ask for a room on the entrance side of the hotel because the street traffic noise is pretty bad starting at 7:30am

Never again will go here , run down hotel , employees are rude , make ugly faces when you ask for anything, the food here is the worst ,i got sick with the food from this hotel ,i was sick bad for 3 days horrible all the way ,this place has to be completly remodeled , i would not recomend this hotel to anyone at all, i travel every month due to my work and this place i one of the worst hotels i evwr seen.NEVER AGAIN,!!!

This is certainly the best Shangri La I have stayed in. Everything about this hotel is excellent, you cannot be disappointed with it in anyway.

the staff was fluent in english and at times overly helpful. everything was in its place and there were no surprises.. front desk and cocierge were very polite and efficient. the room and its service was impecable, extremely high standards and priced right. the one exception might be the room photo shown on the web site is not exactly what you get but its still a great value and pleasant...no regrets...

The Staff was incredible, spoke english and were willing to help me with everything from book flights to finding restaurants. Hotel Room was incredible - I was on the Club Level - will absolutely return