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Had a deluxe room with Ac unit not working, however they managed to replaced me with a special suite not too soon after and it was great! Had a very comfortable night. Attended to my needs efficiently. No
Quiet and relaxing. House keeping - short of tissue papers and no coffee spoon.
good enetrance and reception area, and varaities of breakfast poor swimming pool and room furnuture
The room is clean and comfortable. The hotel sign board can't be seen from outside. Guest have to call in to find out where is the Hotel which is actually inside the shopping complex.
services & attitudes of the hotel staff is extremely impressed me during my 3 nights stay there. First, the TV set of the room is very poor. I did ask for the hotel maintainance staff's help twice during a 3 nights stay. Besides, I couldn't sleep well due to the noise from the lounge. I really suffered a bad sleep for the 3 nights stay. The noise was last til 1 am, which caused me couldn't have a good sleep during the stay.
Pleasant, modern hotel. Slow lifts.
The bed is very comfortable. The staff doesn't looks active,sincere and professional.
Please write at least 15 words
Big comfortable beds. Clean room. The topping up of toiletries seem rather erratic. Sometimes they put one toothbrush for a room for 2, and sometimes, they don't put in any. The website mentioned 2 queen bed in a deluxe double room. However, they are actually 2 twin beds.
Near to a mall None
Convenince to do shopping None
The room is spacious and clean After adding in taxes, it work out to be slightly more expensive
the service the treatment of the staff to me was very good they made feel like I am special
hitech, computer control TV programs the hotel charges is misleading, i thought the rome rate is nett but when i check in the cashier attent to me say i have to pay extra 10% services charges and 5% govt tax which is very misleading to me, bec. the booking list says service charges and VAT is included. i had an arguement with the cashier & finally she discounted for me
The hotel is very accessible to big mall which makes it easy to shop and buy things. Its very far from the airport.
Nous n'avons pas du tout apprécié notre séjour dans cet hotel! A notre arrivée, on nous a donné une chambre fumeur alors que nous avions demandé une non-fumeur. La chambre empestait l'odeur de la cigarette. Pis encore, la chambre n'avait pas été nettoyé correctement et les draps n'avaient pas été changés! On a retrouvé des cheveux et poils sur le lit et des draps tâchés!!! Inadmissible pour un hotel 4 étoiles! On a demandé de changer de chambre mais la deuxième chambre censée être non- fumeur empesté encore plus l'odeur de la cigarette froide! Les draps étaient sales! Le seul point positif était la vue sur la mosquée bleue! Même le service laissait à désirer! Donc a eviter sauf pour l'histoire d'une nuit car le prix est très attractif!
Le rapport qualité prix pour un hôtel de standing. Très belle piscine.
Location was nearest to work venue & room rates at competitive rates. Sheets were stained & room looking worn. Otherwise, acceptable business hotel.
comfortable yes, the bathroom shower water is not hot.. only apply to bath tub. and when i use the bath tub, the water splash out. and make the whole place very wet.
the cleanliness of the room and the security system i dont like the taxi service at the hotel. The limousine taxi services that provided in front of the hotel charge extra high comparing to the local meter standard taxi system. I have paid RM17.60 for a trip to One- Utama where is less than 10 km the distance. And the hotel didnt give us any option to select whether to take limousine or the budget taxi.
So far, I think the food. The breakfast buffet spread is commendably good. Wide range of choices. There is no children's pool. And, the shuttle is not as convenient.
Great location and bang-for-the-buck rate for the kind of room & facilities you get.
big room, fast internet... the hotel is under decor....it is dusty....
Excellent hotel for business The car-parking system has to be improved. Even after the hotel has 'stamped' the car-coupon, I couldnt clear the car-park most of the time. Too isolated
My last 3 trips was for a biz appointments near Damansara, Tropicana Mall, so it is location proximity. The room insulation is horrible, you can hear the water running, corridor noise of passerby and can actually hear your next roomates talking.
The hotel room is huge and comfort..
Safe, good restaurants I could listen noise from neighbors(from side and ceiling) easily.
Very clean, everyone spoke english and were courteous, convenient parking was first come first serve and difficult. They apparently rent parking to business people as after work hours it was OK. They need to dedicate parking for hotel guests.
Friendliness of staff. Comfort and cleanliness of hotel and its spacious room. Public transport connection or availability is lacking. Immobile without own transport.
The staff were friendly and helpful. Breakfastvariety was good with good There were some people at the downstairs restaurant who were smoking.
service provided,friendly staff
Location, close to KL and PJ. Rooms
Excellent breakfast and general food choices. Good location The rooms are a bit dated; due for renovation soon
The food and service were excellent I couldn't get the air conditioning to do anything except very cold air, so had to switch it off most of the time. There was a small piece of paper propping up the tv and the furniture was a bit tired, but I enjoyed my stay.
Staff were very helpful and friendly
Convenience for my friends No
the spacious of it's room and bathroom
Appreciate the good service at meal times The taxi touts. When I asked the door man to call for a taxi, he signalled for a taxi to appear. The taxi refused to use the meter and insisted on charging me randomly, alomst twice the normal fare. I am appalled that the Hilton staff seemed to be working hand in hand with the taxi drivers to overcharge guests. I noticed that there is a group of taxi drivers hanging out at the hotel and these were the ones that were being called on by the doormen.
Very good location and very nice location. Just nice from family There was no mirror and hair dressing table for lady to use.Bath room tap needs to replace (the room i stay it drop of and cannot trun. Room 1663)
Personnel somme toute attentionne faux 5 etoiles. Toutes les moquettes sont absolument degueulasses, le mobilier a au moins 25 ans, j'ai demande une chambre non fumeur, j'ai eu une fumeur, la tarifuication Internet dans la chambre est prohibitive, la salle de gym est ridicule. C'est loin de tout, j'ai du faire a appeler un taxi pour me rendre au 7 Eleven le plus proche. 40RM de taxi depuis le centre. J'ai mange le soir en arrivant au buffet: prix affiche 39 RM, j'ai paye 90RM (avec un coca light et les taxes!!!). Un piege a touristes s'il en est. Booking.com : premiere et derniere fois en ce qui me concerne.
We stay in a Premier Room which is quite big. Hotel staff friendly and helpful. Carpark is at the basement and there is a security counter. Good breakfast with a spread of local delights. Smoking at the hotel is allowed. However, they do have non-smoking rooms, and they don't smell of smoke.
The rooms are adequately large and beds are comfortable with good functioning aircons. I hate the smell from the carpet and the "smoke" environment although I stayed at a non-smoking floor.
Convenient location close to lrt station
Due to its convenient location,access to shopping malls was easy and food outlets are just nearby. Rather unpleasant odour from the bathroom even though it was clean.Probably from the drainage system..
Easy access to Hotel, comfortable room, Good fresh aircon. Shower Water too hot, can't control; Basement Carpark cleanliness, poor environment. No safebox.
Location convenient to Kuala Lumpur, Petaling Jaya & Klang during the off peak hours. Covered parking with security gives peace of mind. water jet should be provided next to WC for the convenient of those who need it!
Provide basic necessities, clean & neat. I am not a smoker, please in the future provide me a non-smoker room. That is a very bad service.
Cleaness of the hotel room (pillow, bed sheet)
nothing much no
Excellent service by the staff who were most helpful at all times. The door man spoke excellent English and did his best to make us feel welcome.
My kids enjoyed the swimming pool very much. A lot of foreign workers, e.g. Bangladesh.
The size of the Olympic-size swimming pool. Did not comply with my instructions for room preference. Room not adequately prepared when handed to me. No towels. Shower tap faulty.
Efficient and friendly service all round. Room reasonably large, comfortable and clean. Food prices at in house restaurents expensive and alternatives for less pricey casual meals not available.
Very good staff, good places to eat in the hotel, and the rooms are large and luxorious - great for relaxing. Poolside area was abit dreary, esp the pool bar which only sold coke to drink. Hotel about 25 mins by train into KL
Very close to Sunway Lagoon, Value for money
the facility is very comfortbale especially swimming pool
Not much that I could not have got from any other hotel at that price. The relatively late check out time was very convenient though. 1. Had hot water only on three days of the five nghts and six days I was there. 2. Paid extra for internet connection, but had the connection only intermittently through the day....very expensive. No internet cafes within 20 minutes walkin distance from the hotel. 3. Booked the room for two persons but often had to call the second set of towels after the room had been cleaned for the day.
Convenient & comfort
Rooms were large. Staff was very helpful, courteous, friendly. Indications room had not been properly cleaned - waste paper on floor behind the waste basket, partially dried and sticky residue from drinks of previous occupant had not been cleaned from the desk top. Internet access was either not working (in first room I was assigned) or not working consistently and dropped before the end of the paid access time (in room I was moved to after internet probs)
nothing bad service, there are no good restorants in the hotel, bad location
satys on the villa onlllllly nothing
Good for honeymooners. Price seems high comparing to other resorts in south eastern Asia.
I liked the idea of having a privet swimming pool and balcony and to have a place for our own. During my two-day one night stay, I had some complains the will make me not go back there a gain. To start with the balcony was not private as advertised, you can't sit there without every one passing on the walkway seeing you!. 2-In some villas, the swimming pool can be seen from the walkway too, I had to change my villa to get one which is more private!! 3-The pool water was freezing cold. 3-Shawer water was very cold too. 4-The Air condition control did not work so you can't reduce the temperature nor can you switch it off. 5- The Bathroom sinks was blocked. 6-The in-room Safety box did not work. 7- The bathtub looked terrible. 8- you can hear the neighbors form the bathroom, No privacy!!. 9- Bed mattress was really bad "Wavy".
I liked everything there I will never hesitate to go thier again no everything was great
The privacy, the services and the great staff. its really make you feel like home The amount of deposit in local currency in advance the hotel is asking for. really make no sense.
every thing in villa.. its like haven, specially the swimming pool.
I loved every minute of the hotel.Having your own swimming pool was amazing. Staff very helpful, very romantic place to share with that special someone in your life.
wooow that what i can say about the Villas, my honeymoon was a great since the first step on the place, thank you .. the whole place was great the cost was little high
romantic and no noise wich is perfect for honeymoon
every things little expensive
Upgrade 1 terrace suite room ( actual use 1 night - due early arr ) To a higher grade - was told by Hotel to pay rm 500 x 2 night & paid by credit card imprint before arrival , but later Hotel insist to add tax & service charge. ( if go on line - rates is much cheaper on up grade ) Room reservation Sales staff insincere, unprofessional - on paid suite upgrade - rater detest. Would not recommend. Hotel did not explain nor deny any fault committed. Nevertheless, less business attitude.
The room (a terrace suite) was spacious and luxurious. Ideal setting for a relaxing, chill out break. Liked everything (though people wanting to "do" Kuala Lumpur would not like the location way out of town)