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Points positifs : The crew were great

Points négatifs : This time , the food could have been better

Points négatifs : Shorten luggage wait time to arrive on the belt.

Points positifs : Movies

Points négatifs : Too crammed. Passengers don’t raise seats during meals.

Points négatifs : This crew was much better. Smiling, happy and helping.

Points positifs : I was sorted on Row 3 and the drapes kept hitting the back of my head.

Points négatifs : Move the drapes a few more inches back.

Points positifs : Great crew.

Points négatifs : Ran out of business class meal. Substituted a Econ class.

Points négatifs : Half the screens were not working - crew were made aware but nothing was done. Vegetarian choices were poor to non-existent ; I witnessed crew insist to a passenger that there were no vegetarian options! They finally cobbled something together for him but not a pleasant experience

Points positifs : Usual faultless KLM experience

Points négatifs : Nothing.

Points positifs : Flight left on time and arrived in Lyon early. Crew was attentive.

Points négatifs : Seat wouldn't go back.

Points négatifs : They cancelled and did nothing to help via 2 hours of phone calls. I was heading to conference and they did nothing In Hong Kong the BA first class service was fabulous and got my travel arranged The idiots on the phone sounded like they had never flown

Points positifs : I got back to London ahead of schedule, which was nice

Points négatifs : The whole business of charging for drinks and mediocre food in economy, while they tout that business will get a full meal. BA is NOT Ryanair, or is it?

Points positifs : Great

Points négatifs : Everything was fine

Points positifs : I am using SA from the last three years now. This trip change my mind about the airline reputation it’s competing very well with other airlines. The hospitality is improved 300% the staff are very friendly and professional. They listen to customer and resolved their issues if any.

Points positifs : Everything was excellent .

Points positifs : Nothing

Points négatifs : Earlier notice of the 1 hr delay, compensation of the delay, onboard entertainment,

Points positifs : Everything

Points négatifs : Nothing

Points négatifs : Seats recline too much making difficult to get in or out because of the seat in front of you

Points positifs : Great

Points négatifs : Services can be better

Points positifs : The crew did an excellent job.

Points négatifs : The plane was broken. Old. I paid for business and they couldn’t even allow business to board first. On screen entertainment was broke. Seats were broken. The seats DO NOT fold flat in business. Not a good experience, do not recommend. Fly Singapore airlines if possible, Thai airways just doesn’t have it together- plus it’s relatively the same price with way better amenities and experience

Points négatifs : Entertainment system is way too old

Points positifs : Food was wonderful. Seats in Crown class were very comfortable. Crew was excellent.

Points négatifs : The flight was awesome. Keep the good work.

Points positifs : The aircraft is new and the crew are nice

Points négatifs : More food and more toilets

Points positifs : Shashakani ishi nakrd awa la hamwy xraptr bw

Points négatifs : Shashakani bardam man ishi nakrd flim yan goraniak gwe bgrin

Points positifs : The crew was very nice and helpful

Points négatifs : Flight hub tried to sell me a Visa to go to Bangkok! Since you are in the travel business I would have thought that they would know that citizens of the USA do not need a visa to go to Thailand! The email your partner company sent me was strongly adamant that I needed a visa before being allowed to travel! I knew better that this was a scare tactic to make money! But many people probably wouldn’t know. I’m surprised that Kayak would be apart of something like this! Hmmm!

Points positifs : The seats declined more than most airlines

Points négatifs : A 4 hour delay for an 11 hour plus flight? They could have let us off the plane and if not at least been more pleasant. Flight attendants were rude. Worst airline AND flight I have experienced in my entire life.

Points positifs : Crew was great, flight was great.

Points négatifs : Not Delayed My Luggage.

Points positifs : The crew was very helpful. Entertainment had a good variety.

Points négatifs : The second leg of the flight from Shanghai to Bangkok felt like sitting on wooden chairs. Picking the type of food and not end up with allergy inducing food didn't seem like an option.

Points négatifs : Very nice

Points positifs : .

Points négatifs : .

Points négatifs : This crew was much better. Smiling, happy and helping.

Points positifs : The crew were great

Points négatifs : This time , the food could have been better

Points positifs : Almost everything, especially the crew.

Points négatifs : Don’t feel like anything should be better to be honest

Points négatifs : A little bit chaotic when they loaded two planes at the same time in a very tight space in Amsterdsm but this was most likey an airport soecific design issue and not a KLM issue. The flight was as good as can be expected fir an international flight. The staff was great

Points positifs : Pleasant crew. Appropriate and efficiently served snack.

Points négatifs : Boarding and disembarkation were slow.

Points positifs : Everything works and quick to get to destination.

Points négatifs : Seats are terrible. Crew didn't ask if I wanted to drink anything with the meal. Seemed like a budget flight.

Points positifs : Nothing

Points négatifs : It

Points négatifs : Seats are cramped. Also I was sitting on the aisle seat and the food trolley hit my elbow so there isnt much space for it to go down the aisle

Points positifs : Great

Points négatifs : Everything is fine

Points négatifs : China Eastern seems to be cutting corners in Business Class - cheap headphones, significantly reduced food quality, non-functional WiFi and cabin attendants with very limited English fluency.

Points positifs : Amazing crew Efficient staff

Points négatifs : Few room for legs No USB charger No individual screen (we couldn't even see the subtitles on the chinese movie)

Points positifs : The flight attendant got me a vegetarian meal without me asking. I thought I had ordered one but I had not? So I thought I would have to skip a meal.

Points négatifs : I hada middle seat next to a very large man with broad shoulders who was taking up space in my seat (he also had a middle seat). I know he could not help it but the flight was long and very cramped and uncomfortable. I wish larger passengers would not get a middle seat

Points positifs : Lie flat seats in business class are very comfortable. Got a nice 10 hour sleep on the flight across. Bathrooms are clean and clean smelling and large. Crew pleasant and efficient.

Points positifs : The crew was cool.

Points négatifs : More flexibility in terms of upgrading seats and changing flights while at the airport, especially if there is availability.

Points positifs : ?

Points négatifs : No

Points positifs : crew was super attentive, seat was very comfortable, but a few of the buttons did not work properly.

Points négatifs : Some of the fixtures were falling off, and the side controller for the TV screen was not connected or working. It is to be expected from an Older A 380, but not a deal breaker by any means

Points positifs : The crew were very helpful and the food was good.

Points négatifs : There was no soap in the toilets on the stretch from Sydney to Dubai. The film choice also seemed poor.

Points positifs : KLM STAFF WERE VERY PROFESSIONAL

Points négatifs : SOME CREW MEMBERS WERE ABIT RUDE. THEY NEED TO WORK ON THEIR ATTITUDE

Points positifs : Staff were professional and polite.

Points négatifs : Despite zone boarding, boarding and disembarkation were very slow. Passengers like me with flight connections were very anxious regarding missing these.

Points positifs : Crew were excellent

Points négatifs : Old aircraft. Uncomfortable seats in economy. Entertainment screens old and almost impossible to watch - watched my iPhone! No mobile phone charger.

Points positifs : Muslim food

Points positifs : Noce ride. Cabin crew was very friendly and helpful

Points négatifs : Not much. Maybe better food. We asked for low fat option. They served bread. If they knew food better they knew carbs equals fat. Overall it was a good flight

Points positifs : Everything went very well. The staff were the nicest most helpful people ever. Great food too.

Points positifs : Crew

Points positifs : Plane was large and comfortable.

Points négatifs : Boarding was chaotic and confusing.

Points négatifs : The suitcase did not zrrive

Points positifs : Nothing

Points négatifs : Awful experience, we're travelling with a Toddler and they didn't have any consideration at all...the staff always with a bad attitude

Points positifs : The crew was good.

Points négatifs : The seats are old and uncomfortable. No leg room. Felt very cramped the entire flight.

Points négatifs : They lost my suitcase