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Il y a des personnes géniales qui travaillent au Wild Palms Hotel !
SPA and swimming pool
Très bon rapport qualité/prix. chambre correspondant parfaitement à description, accueil agréable, WIFI gratuit et emplacment très central au sein de la Silicon Valley. Je recommande. Pour un prochain voyage, j'y reviendrai.
Bons petits déjeuners, Salle de Fitness toujours dispo (pas très grande mais suffisante) Plancher bruyant (mieux vaut prendre une chambre à l'étage car si vous êtes au rdc, vous entendez marcher les gens du dessus)
Super rapport qualité-prix, jolie déco pour ce charmant hôtel au bon design.piscine et spa bien ensoleillés très propre , accueil agréable
Ease of access close to shops & restaurants Don't expect to sleep much at night! The Heating/AC unit in all the rooms are so noisy that, not only was I waken up by the one in my room each time it started, but also when the units in the rooms on either side started as well. For the price, it is very disappointing.
Excellent bed, friendly staff who also gave us traffic update Shower was either scalding or freezing, mostly freezing. Thought breakfast was included, but it was $12.95. Paid $17 for 3 incinerated taquitos and an iced tea for dinner.
Rooms very nice! Elevators dirty scratches all over glass covers. I believe this hotel with a spendy lobby nicley remodeled. Like a hightech sidding look on interior instead of old paint look. Sorry I hate those type beds sorry would like different option slept poorly.
Hotel looks great when you walk in. Very friendly staff. Parking available in basement garage which was perfect considering it rained the day I checked out - stayed dry. Room was clean, bathroom was clean. Excellent king size bed. Just the right amount of stiffness. Comforter was cozy. Hotel is on a three lane one way street. Meaning you have to make a u-turn when you want to get back to the freeway. And Sunnyvale lights aren't time-generous with turning light signals. Be prepared to wait a few turns before making that U-turn. Wished the bar was open later than 12am. Caught a Sharks game, grabbed a bite afterwards, came back to the hotel for drinks and the bar was closed. Very disappointing. Room had a stereo alarm with a dated iPhone 4 dock. Did have an auxiliary port though. Pillows are waaaay too soft. Room was located on the main floor. Not as convenient as you'd think if you like privacy. BIGGEST DISAPPOINTMENT: BREAKFAST IS NOT FREE. Over $8 for the standard continental and over $16 for the full breakfast bar - PER PERSON. Billable to your room of course. Still very displeasing. Settled for some subway down the street - $17 for two mouths. You do the math.
big noise in the bathroom
Clean, comfortable, upscale, great location in heart of city near restaurants, businesses, arena, light rail, freeway. Wonderful accomodations. Easy check- and check-out. Expensive parking. We parked in a garage one block from the hotel to avoid unreasonable $26 nightly fee. Most big cities charge this much, and higher, but why do have to shrug our shoulders and say, "that"s just the way it is". It feels like the baggage fees on the airlines.
Wonderful environment, great Beds close to San Jose Convention Center. Very Friendly Staff, impecible Service.
Location Bed was uncomfortable and did not have enough covers shower was outdated and shower head was cheap No coffee station in room Sparsely decorated
Walking distance to downtown San jose & Staff was great
Rooms Staff at the door
Fancy, various locations to eat and enjoy yourself with partner and great America in a 13 min drive distance just a great stay after all and great valet service Beware of an extra 100$ charge at check in just in case you break anything in the hotel but will be refunded after check out and line is to long with no one trying to help them out to make the line go faster
I liked that it was downtown close to bars, clubs and restaurants.
A property in the Fairmont family. Being in historical downtown next to sites of value. Relying on amenities of a high end hotel which did not disappoint. The staff was friendly and helpful in all encounters. Extra fees for wifi these days seems unnecessary. Having to use hotel cards to go between tower and main facility (although security is appropriate).
Can't really think of anything. 1. Room was dated. 2. Room with a view had no view. 3. Parking was expensive. 4. Hotel had no charm or allure (other than the advertised picture).
Clean rooms with feel of knowing they are clean Ac went out. Super hot. Small beds
Great hotel, room and staff! Got free upgrade upon arrival and an extra 1/2 hour checkout time so we could go to the next door art museum without a hassle.
Les formalités d'arrivée et de départ. Films extrêmement cher.
Andy le concierge s'est occupé de nous comme un vieil ami.
Tout était super Tout était bien à tous les gens qui y travaillent sont serviables
Le petit déjeuner buffet était le meilleur moment de notre séjour à cet hôtel. Grande variété de la nourriture était bonne. Il y avait une mauvaise odeur dans l'entrée.
Le petit-déjeuner. .. Bon lit Pas possible de voir ce sport qualification dans ma chambre.
Le temps d'attente dans le hall d'entrée était de 45 minutes pour faire l'enregistrement. Les toilettes n'étaient pas propres
La salle de bain était très sale. Les portes-fenêtres donnent dehors (style motel). Près de l'autoroute. Ne pas y aller à pied.
Very quiet, nice breakfast, large room. Our room was just steps from the lobby despite apparent low occupancy for the holiday weekend. The room was missing a few amenities - hair dryer, hand towels, tv list, any kind of directory about the hotel.
Breakfast had a nice variety with a waffle maker and omelet bar. Happy hour is a great break and a nice touch. The front desk staff were nice and the room was well made. WiFi was reliable and quick. Parking was included.
Nice hotel and I very clean room, will be coming back for more stays. Front desk took way too long to give me a room 45 minutes.
Service was terrible. Rachel the hotel manager was a nightmare to work with. Contacted main manager and never received any follow up
The stay overall was great. Clean, big room, & bathroom. They even provided some good channels on direct tv to watch while staying which is a bonus. While checking in, receptionist was not friendly and did not go into detail of why I was getting charged 200 deposit.
Lit confortable, système de climatisation silencieux. Internet bloquait parfois. La partie congélateur du frigo marchait à peine et avait besoin d'un dégivrage. Accès à l'autoroute médiocre. Seulement 1 tapis de course. Les sous-titrage pour le téléviseur ne marchaient pas.
Was given a double bed instead of a king. Uncomfortable and had to sleep in two different beds
Room was excellent, except my city view was a view of the stadium. Can't really complain about that though it was fine. They even sent up a bathrobe to my room when I asked. There was some youth convention going on which wasn't really a problem. However it took me a while to get on the elevator to get to my room
The staf was extremely accommodating and friendly. the food in the restaurants was of excellent quality and the Lounge Bar was an excellent place to relax and grab a light meal. The room was large and perfect for my business trip. I liked everything about this hotel
Amazing views, great service and great bar
The design of the hotel is amazing! I love the modern feel and everything feels new. Downside was I came on a day where teenagers called "future business laws of America" were staying for the weekend. They were loud and obnoxious in the hallways, elevators, and at the pool. It seemed like I could never get away from them!
It's nice to have breakfast included. Premium cable tv. We stayed right next to the ice machine. Not fun to wake up to that. Ask to be a little further. Tables in dining room were very squished together. Breakfast ended at 9:30am. Maybe they should extend it til at least 10:30. Possibly 11. I wouldn't stay here more than 2 nights. Very basic.
Location was great and bed was clean and comfortable. Paid for a room with whirlpool, water went from brown to green. So lovely! Complained to front desk and they pretended that they didn't know about it, when there where clear signs of maintenance in the room. I was just told that I had already paid and that I was good to go. Also didn't appreciate the meddling Indian guy at front desk, asking me where I work and what I was doing there, where I was coming from. Horrible. Looks outdated from outside. Quite loud.
It was quiet, clean and updated. No complaints Close to what my needs were. Room didn't have a view a little small but fine for me alone.
The staff was great, the facility was very clean, and the location was awesome close to everything. I enjoyed check in and late check out. The staff bent over backwards to make my stay wonderful including letting me get juice after breakfast when I turned in my key and not saying anything when I checked out 20 minutes late. Well done to the management I would give you 10 stars if I could. Please do not change anything except maybe extend breakfast.
Location and Bed
On the bottom floor closest to the entry door, was pretty loud. Should have asked for room move options. The sink is not in the bathroom. The HVAC system looks pretty old and was kinda loud. Other than that, a typical inexpensive hotel room. Wasn't going for a luxury stay, just a place to crash.
The room was large and well equipped with a flat panel TV, DVD player, frig, microwave and coffe pot. The bed was a pillow top bed with four pillows. Also, the breakfast included eggs, a meat, bagels, toast, muffins and of course cereals. Nothing
Toilet ran 24/7, staff was oblivious while CA was in a severe drought. Toilet clogged, staff gave me a plunger to fit it myself. Dresser drawer would not stay closed, staff was oblivious. TV did not work during 1/2 of stay, received only 1/2 of the adjustment I was told I was getting. Staff was unable to make any decisions without management. Way overpriced for amenities offered!
Cleanliness was average, but I did check around for bed bugs just in case. The outside was dirty and dated and made me nervous to sleep there-- wouldn't come back here even for the price.
i liked the independent nature of the inn - you could go directly to your room from the garage, rather than going through the lobby. great breakfast, happy hour, and snacks at front desk upon arrival. great housekeeping staff and nice touches in the room - i.e., bottle of water and premium chocolates to say hello. i liked the clearly clean, shrink-wrapped dishes, glasses, cutlery. centrally located - near a shopping center to get groceries and manicures, etc. i will definitely stay here again.
Very nice and well equipped appartments, good price, good location, free underground parking
perfect for business stays
The room was clean, and comfortable, but careful because they can assign you a room in the second floor and they don't have elevators, just be aware in case you have a heavy luggage.
Stayed two nights. Greeted by a very friendly front desk clerk; who asked our preference for room location. Room was nice, clean and very comfortable. Hotel grounds were beautiful. Pool was nice. The only downside was internet access which did not work. We were told it was free in the lobby and at the pool area but free wireless access was non-exsistent. Staff was very friendly and helpful. Upon returning to the room after a day of sight seeing we noticed we were only given one clean bath towel. Staff was very apoligetic and provided us with four additional towels.
they have the latest equipment, complimentary earplugs for the tv/radio features on the equipment, water, hot towels, free weights & cardio equipment.
Although this hotel is right under a busy highway, the staff was nice, always greeted me with a smile. The rooms are a little small and because its a 4 star hotel everything thats put in place for your convience cost an arm and a leg, so if your on a budge be sure to have with you the things you need. The pool was large and I believe heated which was a pleasant surprise. Overall appearance was up to standard with the star level and in gerneral is a nice hotel. Housekeeping staff did not rush to get you out has soon as it was noon. Honestly I dont think they bugged us one time. We had a confirmed late check-out with the front desk, that was passed along to housekeeping. A lot of the time housekeeping can get somewhat intrusive once the check-out time as past. It was nice that they had got the message regarding our late check-out and we werent bothered. Would I return to this hotel? Yes in a heart beat and I will definitly be recommending this to friends and family as an overall nice exp...
This was hands down the worst experience I have ever had with customer service. This includes with internet, phone, insurance, banking, all the difficult customer service companies. I am usually faithful to Sheraton hotels, but this experience with the most unbelievably rude front desk attendant, has left me feeling personally insulted. This man, the Guest Services Attendant, spoke with the most patronizing and condescending tone. I will never forget my experience with this Sheraton and it has undoubtedly left me reconsidering my hotel choices, to the point that I will NEVER stay at a Sheraton hotel again.
Went to watch niner game the tv was blurry in rooms they upgraded us to a club room with free drinks and snacks very yummy. Unfortunately the deposit they said they released weeks ago was never properly lifted even after to speaking to the hotel who said they released hold had to dispute the charge with my bank :/ not cool but very clean and nice otherwise.
The only bad thing about it is that I stayed there for one night only. Staff is great. I got a great room for $70 all fees included!!! I will stay at this hotel next time i flight down to san jose.
Gave the hotel an overall four rating because it is closer to a four than a three. However, I have stayed at other four-rated hotels in the same price range, and they were nicer than this property. No free Internet, not a 'destination,' but able to readily access other nearby places.
Excellent stay! Waiting for our house to close, we stayed for 20+ days. Everyone knew us by name, Gabriella, in the club lounge was fantastic, she remembered our drinks and that my son loves apple juice and grapes, Gabrielle was excellent, she went the extra mile to accommodate us, even getting salsa from the restaurant for me!! House keeping was not up to par, twice our room was forgotten and the job was quick and sloppy. When Andrea cleaned our room she did a fantastic job. The pool and hot tub were clean and fantastic, we spent a lot of time there, and it wasn't busy during the day, which suited us. I was impressed with the grounds people, they were always cleaning and even dusting down the outside lights, very well maintained and everyone was very polite.
Clean, Pleasant Stay. Enjoyed the stay. Was able to get my bookings faster late night without any hassle.
this hotel made me feel comfortable and welcome. staffs are nice and curtesy.
Wonderful rooms with great beds, great staff, only downside was no free internet.
The room was clean and tidy. Very simple, no art or decor to speak of. The lobby looked new and modern. Staff was very professional and nice. The HHonors floor was still in carpet from the 90's. Very old and out-dated. The room was very dated as well. My daughter who is 5'4" could press on the ceiling tiles, they were so low and old.
Love that every room has their own balcony for fresh air. Great ammenities down stairs and friendly staff! I always enjoy the excellent customer service here. The location of the hotel is convienent, close to restaurants, shopping, and airport. Going in and out of the parking lot became an issue. At the Doubletree guests have the option of valet or self park (you are charged a nightly fee per night). We chose to self park, upon entering and exiting guests must use a parking ticket to do so, the parking meter ended up not working so we'd be stuck for 15-20 minutes along with everyone else trying to get out. They should use room keys for this versus paper tickets that eventually get bent out of shape.
Rooms are spacious and clean. You have to pay for almost everything else; internet, parking, breakfast.
Warning: Parking is NOT free at this hotel, not even for guests. You'll be forced to pay $20 to park per night! This made for a very obnoxious surprise during check-in.
I was charged twice for parking at the hotel. We were not allowed in/out entry into the parking area with our room keys. I was charged for parking at the parking gate and on my final bill. I called the hotel for REFUND and I haven't seen the refund on my bank statement as of this moment.
The close proximity to the light rail and bus stops ,with very friendly and helpful staff Only two sachets of coffee left in room to use which meant after a night cuppa nothing left for the morning. When I left a note to the maid asking for more only one more sachet was left ---barely adequate for two people!!??
Very friendly staff. Nice breakfast. The hotel nickel and dimes you. $2.50 for bottled water, $19 a day for parking, expensive breakfast and dinner.
Pam at the registration desk was friendly and professional. Great first impression! I did not receive the complimentary breakfast that was advertised; confusion about a coupon. I was a bit disappointed in this.
The airport shuttle was terrific to have.
le petit déjeuner copieux - L'hotel était en fait plein ! La réservation n'a pas été rapportée à l'hotel !! La réservation finale était nettement plus chère que l'offre sur le web ==> le site booking.com est frauduleux.
Le petit déjeuner est excellent.
À pied du centre SAP. Parking gratuit. Le petit déjeuner est gratuit. Belles chambres !
Tout, de la propreté de la chambre au service chaleureux.
Sa proximité au SAP center pour assister aux événements. La moquette et le mobilier sont neufs. Il y avait un frigo, un micro-onde et une cafetière dans la chambre. L'air conditionné ne marchait pas, il soufflait de l'air chaud. La salle de bain était crasseuse mais avait l'air propre en surface. La récente rénovation n'inclus pas la salle de bain.
C'est un hôtel très calme, avec un très bon accueil. Le petit déjeuner et très bien. C'est propre et confortable. Le repas du soir est compris dans le prix mais n'est vraiment pas terrible.
calme petit déjeuner invariable, incomplet.impossible d'ouvrir les fenetres même au premier étage,
I really liked the room itself, it was like home away from home and it was very clean. The staff was very helpful and professional It was great, I liked everything!
Large rooms.. very comfortable.. calm location.
Stayed at the Staybridge Suites with family for 5 nights. The hotel exceeded my expectations. It was recently remodeled- the rooms were beautiful- lovely decor, clean and the beds were very comfortable. It was quiet at night and the breakfast buffet offered many options so there was something for everyone. Would definitely stay again.
Very clean and quiet. 2 room 2 bath is fantastic The location is a vit too far of the beaten path
Cleanliness and amenities
It was clean. Breakfast was pleasant. Staff was nice. Quiet, well kept. Over all a very pleasant stay. Staff wasnt too informed on the area around the hotel or on transportation to the stadium.
room was very nice, very clean and roomy, good breakfast, wish I could have stayed longer! no elevator to 3rd floor..
I stay there every 3 months. Always nice and clean. Once they had overbooked and sent me to nearby property of their's on Lakeside.
This guest did not leave comments about this hotel.
This guest did not leave comments about this hotel.
The feel of a home or apartment..did not want to leave simply amazing...the breakfast was by Far above and beyond my expectations. 10 rating Is simply an insult to the establishment. That we couldn't live there.
location, quality of room decor paying for daily parking. low speed internet.
Close to the freeway is a real plus. It is an older hotel, so does not offer some of the upgrades that you can find at newer Inns. Over all it was a very pleasant place to stay, the staff was very nice and helpful. The grounds are well maintained. The breakfast assortment was very tasty. I would stay here again.
Every Residence Inn that I have stayed at over the past eight years has been a pleasure. The Silicon Valley II is no exception. Clean rooms, nice public spaces - inside and outside - and very friendly and helpful staff. Doen't get better than this. My room key failed several times in a row on the first evening of my stay. Of course, my hands were full, I was tired and ended up frustrated. Pretty minor, but not at that particular moment!
Un des critères de choix était internet disponible gratuitement dans toutes les chambres, ce n'était pas le cas, le réseau était en panne ou semblait fortement sous dimensioné. Cela n'a pas été résolu durant la semaine de notre séjour.
Merci de bien vouloir rédiger un commentaire d'au moins 15 mots
L'accès Internet en wifi depuis les chambres, le café dans le hall d'accueil. Les chambres sont tous en rez-de-chaussée avec accès direct sur la rue ou le parking. La plupart du temps il y a du passage juste devant la fenêtre et la porte, et beaucoup de bruit.
bruyant, service lamentable, petit dejeuner rébarbatif
L'hotel est très propre, les chambres spacieuses, les petits déjeuners copieux!Un très bon motel. Les avions relativement proches, mais cela n'est pas génant car l'aéroport n'a pas un trafic très important
Se trouve à proximité du Levi's Stadium et SAP Arena. Nous y avons passé trois nuits, mais notre chambre n'a jamais été nettoyée.