Points positifs : The class of vehicle i booked was not available, yet I was charged the full amount BEFORE being informed that the full size SUV was not available.
When I wanted to compare other options and cost, I was told to wait (with a 1 year old baby, after a 14 he flight) and ignored for an hour. Staff was short, rude and not interested in providing information.
When I offered to return the nexr day to collect the class of vehicle I booked, that was also declined.
I eventually got a smaller car, that forced me to change my family holiday plans, required the use of a second vehicle for 5 days.
Points négatifs : I should've received the car I booked, or provided with alternatives. I use Thrifty aften (4 times a year, for about 3 months in total) but will reconsider my options in future
Points positifs : The staff member we dealt with at Sydney Airport could not have been better. She was helpful, knowledgeable and extremely friendly.
Well done Thrifty for employing the nicest staff!!
Points négatifs : The whole process was flawless, great service.
Points positifs : Very helpful staff,
Points positifs : Nothing !!! They could not provide the car that I booked and paid for in advance.
They stated that a Mercedez and a Toyota are the same categorie ( which they are NOT)
So they cancelled my 2 reservations and I had to find a different alternative.
Very in professional I travel to many countries and I will NEVER use them again.
Now I have to get my money refunded let see how that goes.
Points positifs : The front desk was very helpful in making sure our group got the best SUV for our needs. The staff at return was incredibly quick and friendly.
Points négatifs : Instructions on which terminal is best for returning cars would have been helpful. We had to take the bus 4km because we dropped off the car at the domestic, instead of the international terminal.
Would rent Thrifty again in Sydney
Points positifs : Great pick up and drop off options. Clean car. Great Staff. Very friendly.
Points négatifs : I did not like the fact that Kayak did not send reservation confirmation to Thrifty, they still honored it but they had to hustle getting me a car at the pick up location. I also did not like the website info for Drop off. I had to find out on drop off date that Thrifty had a Domestic and International Drop off location with COMPLETELY different procedures.
Points positifs : Clarence Cruz at the reception was very helpful ans friendly
Points négatifs : Disliked the fact that trifty charge u access even if not at fault. They force u to get access reduction.
Lady who served was arrogant and rude. Will not be hiring from thrifty ever again.
Points négatifs : Hidden fee's
insurance messaging is interesting
Points positifs : the car was good
Points négatifs : I buy insurance ahead and the counter people tell me that it doesn't work so I have to buy the insurance again. The fees are as much as the car itself.
Points positifs : fast dropoff when late for the plane
Nice location, friendly staff
Points positifs : The staff was very accommodating and helpful
Chez Thrifty, une voiture de location à Sydney coûte en moyenne 52 € par jour.
Économique (Hyundai Accent ou similaire) est la catégorie de voiture la plus réservée chez Thrifty à Sydney.
Thrifty possède 4 succursales à Sydney. Consultez notre carte des succursales Thrifty pour trouver celle qui vous convient le mieux.