Hotel Sporting Trento

Big and silent room. TV was not working initially, and the receptionist present in the evening was very fast and good to solve the issue.

Arrived at 13:30, the receptionist told that the room was not available before another hour at least, so told me to go away, the room would be ready when I was back. Check in is declared to be at 14. So I had to leave the hotel and go in city center instead of having some rest and than go in the city center after. Information about public transportation was given very bad (few words on where is the stop bus, but no info about the fact that on holidays there are big variations). The receptionist present when I arrived was not so available (talking with me while looking to his computer). Better to go by car in this hotel, is far from center, and you need public transportation.

Nothing, the owner was a crass individual.

The hotel owner was rude and indignant when I discovered it was 16 Euros cheaper to use booking.com rather than pay his quoted rate. He started insulting me and refused to let me stay at the hotel, I would have gladly departed if it was refundable , instead I had to be rudely bullied and plead with him to allow me to stay. It was a horrible and humiliating experience; no client should be treated in such a belittling manner. I sincerely doubt booking.com even cares; a truly awful experience.