Hôtels près de Xi'an City Walls - Xi An

Points positifs: the city of Xian is charming and has lots to experience besides the terra cotta soldiers.

Points positifs: Très bel hôtel , le vrai luxe dans la chambre et dans l'hôtel .

Points négatifs: Le restaurant est moyen

Points négatifs: Quite expensive for the service provided Rooms were ai-conditioned freezingly cold and it took 2 days to get to an acceptable temperature (without putting on the heating

Points positifs: Chambre tres confortable. Beaucoup d’attentions. Happy hour de 16h30 à 19h30 avec boissons et nourriture à volonté. L’emplacement, à l’intérieur des remparts.

Points négatifs: L’absence d’un manager européen et un personnel qui parle mal l’anglais. La qualité de la nourriture qui laisse parfois à désirer.

Points positifs: Excellent hotel. Splendid, personalized service. Great atmosphere. Central location.

Points négatifs: Too pricey

Points positifs: The property itself is GRAND. The building is magnificent. You get bottler service 24/7 and everyone at the property is very helpful and they try their best to understand and satisfy your needs. The rooms are extremely comfortable and the bedding is out of this world. The breakfast is AMAZING. (For Chinese standards even at 5 star hotels)

Points négatifs: We didn’t like the location as its far from the points of interests that we were visiting. Also the bathroom installations were great but the shower area looked like it hadn’t been well cleaned in a while.

Points positifs: Good breakfast with local favor. A small musium about the history of the hotel.

Points positifs: The hotel was clean and the facilities where in good condition

Points négatifs: I was very disappointed as it is an international hotel and yet 99% of the staff could not speak English. I stayed in the Sofitel Legend in Hanoi and it was spectacular and that is why I chose this hotel, but it really did not live up to the level of service I got in Vietnam.

Points positifs: Great location, excellent restaurants. White Glove service from concierges.

Points positifs: Upgraded to suite with in particular a beautiful bathroom

Points positifs: Well managed and organized. Friendly and capable stuff. Very, very good impressions.

Points positifs: very good location ,nice Staff If you wanted to visit the old city this is the best choice

Points positifs: Le lit hyper confortable - petit-déjeuner varié - bon service annexe (taxi, visite, réservation, info)

Points négatifs: chambre donnant sur la rue bruyante (bruit des passants, klaxon véhicules) durant toute la nuit

Points positifs: Location, HH executive lounge & breakfast

Points négatifs: N/a

Points positifs: Good location, the staff, and comfortable rooms. Great stay!

Points négatifs: Nothing to highlight, really pleasant stay

Points positifs: Great location. Comfortable hotel. Good facilities. Pool was great. We were offered an upgrade on check in for an extra 700RMB for our stay and it was well worth it. Included breakfast, late check out, happy hour and afternoon tea in the executive lounge. Luna deserves a special mention for her help with finding a fabulous local noodle place for lunch and her patience with the younger members of our group. She was a real credit to the Hilton team

Points négatifs: Nothing. Just a shame that having booked through Booking.com, I wasn’t able to register the stay for Hilton points.

Points positifs: The property was so beautiful and staff was very helpful. They haloed arranges a driver to take us to Terra-cotta warriors for the whole day including stops along the way. The Happy Hour and Afternoon tea was also amazing if you can make the time. We didn’t have the breakfast but I’m sure would have been amazing too. I really appreciated the decor in the lobby, very elegant and historical references.

Points négatifs: None!

Points positifs: Location is great, concierge service was excellent!

Points négatifs: The room seems damp and smelt of dampness everyday when we returned to the hotel.

Points positifs: Break fast should have the vegetarian and non-vegetarian sign on the food counters. It is said the world is not conducive for the vegetarians.

Points négatifs: The room had a glass window for the toilet which we did not like and the food did not have the sign.

Points positifs: Nothing

Points négatifs: My husband and myself stayed at Hilton 4 nights. After a tiring, long and delayed flight we checked in and the room was terrible.. old and dirty, bathroom smelled like an ashtray (it was a non smoking room) they changed our room , but still it was too far from Hilton Hotel standards (don’t trust the pictures at all!!!), every time we had shower in our slippers, because the floor In the shower never looked clean. Western restaurant was terrible as well, even the menu is full of food stains. Every night we had dinner at Chinese restaurant in the hotel, it was very hard to find English speaking waiter and make the order (even though there are pictures), each night it was only us and maximum 1 more table occupied, for this amount of clients the service is extremely bad and slow. Food is ok Last night we had our usual dinner at Chinese restaurant and after we asked for the bill , manager came to our table, interacted our conversation to inform us that our deposit has been finished and we need to add more deposit (at the reception of the hotel). This behavior is extremely rude and unprofessional. The high light of the trip is in-room dining in the morning of our check out , which we were waiting since 6:00am to 6:30am , it never arrived and when we left the room we found out that our order(a door menu which you fill up, put outside and staff supposed to collect it before 3:00am) was never collected. So we left hungry.. We travel a lot around the world and China and this is the first time we experienced such a bad service in a 5 start worldwide known Hotel.

Points positifs: Tout était somptueux, cosy, avec un personnel aux petits soins. A recommander tout particulièrement.

Points négatifs: rien

Points positifs: Hospitality Comfort and facilities of room Nice concierge service

Points positifs: proximité du centre ville

Points négatifs: hôtel complètement démodé qui ne vaut pas l' enseigne Hilton chambres vieillottes ambiance étouffante buffet largement en dessous des attentes

Points positifs: Il n'y a qu'un mot : extraordinaire ! Tout était grandiose. Les œuvres d'art dans les chambres apportent une touche complémentaire très appréciable. Je recommande totalement !

Points négatifs: Rien

Points positifs: very good hotel. best position and very clean good service and staff speaks english

Points positifs: Bon emplacement au centre ville Un conseiller pour les excursions parle anglais ce qui est pratique

Points négatifs: La fenêtre donne sur un patio intérieur avec du passage donc pas top. Les lits pas confortables

Points positifs: Excellent place. Good location. Very nice staff.

Points négatifs: Nothing.

Points positifs: The position is great, close to many bus stops and there is a subway station of the main line just 5 minutes walking. Xi'an is a big city and to be close to the subway station and bus stops and to the main door of the city walls is quite comfortable if you don't have planty of time.

Points négatifs: More informations about the main attractions of the city

Points positifs: L'emplacement parfait

Points négatifs: L'humidité des chambres

Points positifs: Très bel endroit. Très bien situé. Propre.

Points négatifs: Petits déjeuners médiocres. Tarifs élevés pour certaines prestations proposées. Il vaut mieux se débrouiller tout seul (taxis)

Points positifs: L'endroit magnifique La chambre et la salle de bains très grandes La terrasse géniale

Points négatifs: la difficulté à communiquer avec le personnel qui parlait très très peu anglais

Points positifs: The staff were excellent. They provided fantastic services and were very thoughtful. I was late in returning to the city one night and they even offered to help me order food in. There were day trips available at the hostel and it was easy to book the trips via the hostel. There is also a bar at night that serves great drinks. The location is also great and there are bus stop within 2 minutes of walking distance.

Points négatifs: It can get slightly noisy at night.

Points positifs: The reception folks are helpful. They belong to the 5% of Xi’an population who are nice as we deem the rest of the 95% super rude, super unhelpful with directions and they just want your money. Ask the reception folks how to get to your desired destinations before you leave the hostel as talking to the rest of the Xi’an population is like pulling teeth. Xi’an gets so many domestic tourists so much so that things are expensive and locals can afford to be rude even though their jobs depend on tourism. Hot drinking water provided, water heater/dryer provided for bathing. Location is awesome as it’s walking distance to Yong Ning Men Metro (Line 2) and to attractions like Bell & Drum Tower, City Walls, Muslim Quarter. Convenience stores & eating places are just outside the hostel. Staff moved everybody’s washed laundry into the shelter when it rained which was considerate of them.

Points négatifs: Hot drinking water provided but no cold/room temperature water was provided so we needed to buy bottled water from the convenience stores just outside the hostel. After washing your clothes in building A, where the washing machines are, you have to hang your clothes on the rooftop of building B just next door. It would’ve been much better if they had invested in a dryer as we couldn’t wash our clothes during our last couple of days as it was raining & we wouldn’t be able to dry our clothes. We bought detergent from the reception for nothing. My locker in a 6-bed girls dorm was spoilt and they don’t seem in a hurry to fix it. They offered to keep my valuables with them at the reception as they have safes but it was inconvenient for me so I refused and had my own solution. They didn’t allow me to change bed/locker claiming that they are fully booked but I was the only one in the dorm that night.

Points positifs: Very helpful staff. Great location. Easy walk to metro and local sites. Plenty of eating options.

Points positifs: The reception folks are helpful. They belong to the 5% of Xi’an population who are nice as we deem the rest of the 95% super rude, super unhelpful with directions and they just want your money. Ask the reception folks how to get to your desired destinations before you leave the hostel as talking to the rest of the Xi’an population is like pulling teeth. Hot drinking water provided, water heater/dryer provided for bathing. Location is awesome as it’s walking distance to Yong Ning Men Metro (Line 2) and to attractions like Bell & Drum Tower, City Walls, Muslim Quarter. Convenience stores & eating places are just outside the hostel. Staff moved everybody’s washed laundry into the shelter when it rained which was considerate of them.

Points négatifs: Hot drinking water provided but no cold/room temperature water was provided so we needed to buy bottled water from the convenience stores just outside the hostel. Water heater provided but the water (in our twin bed room) was either too hot or too cold, no middle ground. After washing your clothes in building A, where the washing machines are, you have to hang your clothes on the rooftop of building B just next door.

Points positifs: The staff spoke few English but they are kind. The location is really good. There is a selection of Chinese or Western type of breakfast. You can wash your clothes

Points négatifs: The toilet paper cannot be thrown to the toilet or it gets stuck. You have to throw it to the bin that was not cleaned for the 2 nights (3 days) we stayed there.

Points positifs: Personnel serviable malgré la barrière de la langue Bien situé intra muros Room service excellent

Points positifs: Bien placé, joli espace, un beau grand hotel confortable

Points négatifs: J'ai du attendre plus d'une heure pour recevoir ma chambre pour cause de surbooking. Arrivée dans la chambre, je veux éteindre la lumière : l'interrupteur me tombe littéralement dans les mains!

Points positifs: rien

Points négatifs: Emplacement loin des rues animées. Complexe hotelier sans âme. La réception est très froide. La chambre était sombre mal éclairée. Nous nous attentions à un qualité digne du standard MERCURE. La chambre était vieillotte, petite, sans vue et pas du tout fonctionnelle. Très peu de prise de courant (on a du débrancher des lampes pour charger nos appareils...). Salle de bain délabrée et mal conçue (à chaque douche, l'eau ruisselle sur les joints de la baignoire, puis innonde le sol... La piscine : une vraie blague ! il faut aller dans un autre hotel du complexe et la taille est ridiculement petite comparée aux photos. Le petit déjeuner est cher par rapport au pays et à la qualité. Une vraie déception.

Points positifs: L'hôtel était magnifiquement situé, à la fois en plein centre de Xi'An et au calme dans un îlot fermé. Personnel très avenant et efficace. Chambre impeccable et confortable. Très bon petit déjeuner

Points négatifs: La commande de l'éclairage avait son petit caractère, mais c'est plus un point de folklore qu'un vrai problème

Points positifs: The position. The nice staff.

Points négatifs: WIFI DO NOT WORK!!! It’s not possible when you pay for this kind of hotel. Old forniture.

Points négatifs: Poor lighting in rooms, especially bathroom

Points positifs: Good location and ok price. Comfy beds but both bedrooms and common areas need deep refurbishment. Awful service

Points négatifs: Front Desk / "Concierge" completely useless when asked standard questions such as best way to visit Terracota Warriors or nice restaurants in the area. Didn't expect that from one of Accor's upscale brands. They even tried to trick us by reconfirming that public buses (CNY14 roundtrip) didnt go to Terracota anymore (and offered us a friend's taxi instead - CNY500), which turned to be completely untrue. Thanks that we decided to "risk it" and proved Internet's info to be 100% accurate (there are at least 3 straight buses to Terracota museum from Railway Station, which is a 20 min walk from the hotel). Disappointed at the personnel, which is definitely not up to the standards of the brand.

Points positifs: Lovely hotel, nice room with a huge comfy bed. Breakfast was super.

Points négatifs: Nothing

Points positifs: Convenient and comfortable in staying

Points positifs: Location is practical, pretty close to city centre. Also a supermarket and mall are nearby. Grand mercure has no swimming pool but the Sofitel nearby has and can be used.

Points négatifs: Hotel info mentions that rooms have air conditioning but really the ventilation system is more like a fan. With 40 degrees outside rooms never got cool. After several remarks and housekeeping investigation, we received a stand alone airfan in each room. The food of the chinese restaurant on the compound ( consisting of multiple buildings and hotels) was good.

Points positifs: Great value for money. A beautiful hotel with very friendly and helpful staff. The King sized bed was the biggest we’ve ever slept in and the room was comfortable and nicely furnished. We always appreciate a good chair to sit in.

Points négatifs: No negatives in our view

Points négatifs: Old hotel, carpet and bathroom door was damaged. Minibar was not refilled, deposit much too high. Would be 3 star hotel in Austria.

Points positifs: Très bonne localisation dans le centre de Xi'an

Points négatifs: Ca fume dans l'hotel, dans le lobby et dans les salons des étages Les nanas à l'accueil sont mignonnes et sympathiques mais ne parlent pas anglais... bizarre pour un hotel international. Heureusement que Baidu est là!

Points positifs: The central location and those staff members that did speak English. Just around the corner from a pedestrian shopping street, ancient Xian streets around the other corner, Bell and Drum Tower at walking distance and main South Gate an easy 5min tuktuk drive.

Points négatifs: The optional breakfast had not enough to offer for Western guests. And eslecially the late night staff has too little knowledge of English.

Points positifs: L'accès à la rue pietionne au pied de l'hotel et la proximité du métro

Points négatifs: L'odeur de tabac dans la chambre et sur le matelas. La moquette pas très propre. Le personnel ne parle pas un mot d'anglais

Points positifs: Fantastic location. Lovely staff. Nice rooms, cleaned well, comfy beds.

Points négatifs: The rooms with no windows have bad circulation of AC, so the room was much too hot when we first arrived and over the first night.

Points positifs: The lobby, room, and bathroom were very nice. The shower was a great surprise, as it was a step up from the normal tub with s curtain. The room was a little nicer than just a standard hotel room in that it had various forms of lighting.

Points négatifs: When we walked in, the smell of cigarette smoke hit us like a ton of bricks. We opened the windows and went out for a little while. Thankfully, when back, the small was gone.

Points positifs: The location is superb! We were walking everywhere and lots of shops around. Okayish breakfast, very nice room!

Points négatifs: - they stated that they have free bikes - that was a surprise. We didn’t expect that, so that made us disappointed - even thought it states that it is an international hotel, the staff doesn’t speak English. - our room was forgotten to be cleaned but once we said about it at the reception using google translate, the room was cleaned immediately - smoking in the hotel is apparently normal, we personally did not like that part

Points négatifs: They doesn’t speak English....

Points positifs: Excellent location.

Points négatifs: Hotel was a little run down. Needs renovations.

Points négatifs: They don´t speak any English

Points positifs: Great value; good location, big, comfortable, clean room.

Points négatifs: Check-in interaction with staff was very disappointing. No temperature control in room.

Points positifs: Staffs clean location everything

Points négatifs: Wallmart supermarket was closed and nothing hotel can do about it

Points positifs: The staff were very good, Chen, Yang and Wu were very helpful especially Chen who assisted us with my tours. I am very grateful to their professional service.

Points négatifs: The housekeepers were not professional and I was annoyed that they accused us of making the bed sheet dirty. The bed sheet was not even changed during the first part of our trip (4 nights and we returned for another 2 nights after a short trip to the nearby city). We are mature, elderly couple who just want to have an enjoyable holiday in China.