Avis récents
- Tous les avis
- Positifs
- Neutres
- Négatifs
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10,0
Points positifs : Staff was great, friendly, helpful and professional.
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9,2
Points négatifs : Excellent customer service. Definitely will book again
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10,0
Easy In, Easy Out
Points positifs : Nicole & Brian were great; efficient & pleasant.
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8,0
Points positifs : Liked that they had a large SUV on Sunday
Points négatifs : Line to get car was too long and car was really dirty inside.
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2,0
No car available even if reserved
Points positifs : They tried to call
Points négatifs : It is completely unacceptable for a specific car type not being available after a successful reservation: I reserved a mid-size car and told only a pick up was available. Sure, I am going on a six hour drive and I want to double my gas expenses... Hopefully they will get sued, class-action possibly
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2,0
Points négatifs : I reserved a car. When I showed up, I was told they were out of cars. When I asked for help - e.g., can you find me another car in the area? - I was basically told to buzz off. In the end, I had to go to the Oakland airport to find a car, wasted three hours, and paid an additional $140 because THEY DIDN'T SAVE ME THE CAR I RESERVED.
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4,0
Points négatifs : Waited for an hour for a dirty car that had an error message on the dash.
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10,0
Points positifs : Great service. Very convenient checkout.
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2,0
Reservation cancelled.
Points négatifs : Enterprise called me at 9 am on the morning I was scheduled to pick up the car to let me know that they were sold out of cars and would not be honoring my reservation. They also said that all locations in my immediate area were also sold out of cars. I had to scramble to find a car from another rental place. I will not be renting from this location again.
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10,0
Nice experience
Points positifs : New car, lots of miles, no problems. Staff was very friendly and helpful. Best value for money you can get in the area.
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10,0
Points positifs : It was good experience, the service and the type of the car Cadillac I loved it.Thanks.
Points négatifs : Nothing
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7,2
Car wasn't there, but then everything was fine
Points positifs : Did their best after screw-up, reduced price a bit. Car was excellent.
Points négatifs : After calling twice to confirm a minivan would be ready, it wasn't. They had to call around and find one, then drive me there and waited to have the car vacuumed.
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10,0
Points positifs : Staff was great, friendly, helpful and professional.
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9,2
Points négatifs : Excellent customer service. Definitely will book again
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10,0
Easy In, Easy Out
Points positifs : Nicole & Brian were great; efficient & pleasant.
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10,0
Points positifs : Great service. Very convenient checkout.
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10,0
Nice experience
Points positifs : New car, lots of miles, no problems. Staff was very friendly and helpful. Best value for money you can get in the area.
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10,0
Points positifs : It was good experience, the service and the type of the car Cadillac I loved it.Thanks.
Points négatifs : Nothing
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8,0
Points positifs : Liked that they had a large SUV on Sunday
Points négatifs : Line to get car was too long and car was really dirty inside.
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7,2
Car wasn't there, but then everything was fine
Points positifs : Did their best after screw-up, reduced price a bit. Car was excellent.
Points négatifs : After calling twice to confirm a minivan would be ready, it wasn't. They had to call around and find one, then drive me there and waited to have the car vacuumed.
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2,0
No car available even if reserved
Points positifs : They tried to call
Points négatifs : It is completely unacceptable for a specific car type not being available after a successful reservation: I reserved a mid-size car and told only a pick up was available. Sure, I am going on a six hour drive and I want to double my gas expenses... Hopefully they will get sued, class-action possibly
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2,0
Points négatifs : I reserved a car. When I showed up, I was told they were out of cars. When I asked for help - e.g., can you find me another car in the area? - I was basically told to buzz off. In the end, I had to go to the Oakland airport to find a car, wasted three hours, and paid an additional $140 because THEY DIDN'T SAVE ME THE CAR I RESERVED.
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4,0
Points négatifs : Waited for an hour for a dirty car that had an error message on the dash.
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2,0
Reservation cancelled.
Points négatifs : Enterprise called me at 9 am on the morning I was scheduled to pick up the car to let me know that they were sold out of cars and would not be honoring my reservation. They also said that all locations in my immediate area were also sold out of cars. I had to scramble to find a car from another rental place. I will not be renting from this location again.
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