Commentaires récents
- Tous les avis
- Positifs
- Neutres
- Négatifs
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2,0
Points négatifs : I got a text from Enterprise saying that there were no cars available from the location that was closest to me. Even though I reserved it through Kayak stating that the car that I reserved was available. Sucks. I canceled the reservation, went elsewhere.
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2,0
Points négatifs : Did not have any vehicles available when I showed up, had to rent a vehicle through Budget, have not issued a refund yet.
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7,6
Points positifs : I liked the car and that I could drop it off on Sunday
Points négatifs : I found some items in the car that were left from the previous person
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10,0
Points positifs : Staff was great, friendly, helpful and professional.
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9,2
Points négatifs : Excellent customer service. Definitely will book again
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10,0
Easy In, Easy Out
Points positifs : Nicole & Brian were great; efficient & pleasant.
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8,0
Points positifs : Liked that they had a large SUV on Sunday
Points négatifs : Line to get car was too long and car was really dirty inside.
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2,0
No car available even if reserved
Points positifs : They tried to call
Points négatifs : It is completely unacceptable for a specific car type not being available after a successful reservation: I reserved a mid-size car and told only a pick up was available. Sure, I am going on a six hour drive and I want to double my gas expenses... Hopefully they will get sued, class-action possibly
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2,0
Points négatifs : I reserved a car. When I showed up, I was told they were out of cars. When I asked for help - e.g., can you find me another car in the area? - I was basically told to buzz off. In the end, I had to go to the Oakland airport to find a car, wasted three hours, and paid an additional $140 because THEY DIDN'T SAVE ME THE CAR I RESERVED.
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4,0
Points négatifs : Waited for an hour for a dirty car that had an error message on the dash.
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10,0
Points positifs : Great service. Very convenient checkout.
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2,0
Reservation cancelled.
Points négatifs : Enterprise called me at 9 am on the morning I was scheduled to pick up the car to let me know that they were sold out of cars and would not be honoring my reservation. They also said that all locations in my immediate area were also sold out of cars. I had to scramble to find a car from another rental place. I will not be renting from this location again.
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10,0
Points positifs : Staff was great, friendly, helpful and professional.
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9,2
Points négatifs : Excellent customer service. Definitely will book again
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10,0
Easy In, Easy Out
Points positifs : Nicole & Brian were great; efficient & pleasant.
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10,0
Points positifs : Great service. Very convenient checkout.
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7,6
Points positifs : I liked the car and that I could drop it off on Sunday
Points négatifs : I found some items in the car that were left from the previous person
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8,0
Points positifs : Liked that they had a large SUV on Sunday
Points négatifs : Line to get car was too long and car was really dirty inside.
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2,0
Points négatifs : I got a text from Enterprise saying that there were no cars available from the location that was closest to me. Even though I reserved it through Kayak stating that the car that I reserved was available. Sucks. I canceled the reservation, went elsewhere.
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2,0
Points négatifs : Did not have any vehicles available when I showed up, had to rent a vehicle through Budget, have not issued a refund yet.
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2,0
No car available even if reserved
Points positifs : They tried to call
Points négatifs : It is completely unacceptable for a specific car type not being available after a successful reservation: I reserved a mid-size car and told only a pick up was available. Sure, I am going on a six hour drive and I want to double my gas expenses... Hopefully they will get sued, class-action possibly
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2,0
Points négatifs : I reserved a car. When I showed up, I was told they were out of cars. When I asked for help - e.g., can you find me another car in the area? - I was basically told to buzz off. In the end, I had to go to the Oakland airport to find a car, wasted three hours, and paid an additional $140 because THEY DIDN'T SAVE ME THE CAR I RESERVED.
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4,0
Points négatifs : Waited for an hour for a dirty car that had an error message on the dash.
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2,0
Reservation cancelled.
Points négatifs : Enterprise called me at 9 am on the morning I was scheduled to pick up the car to let me know that they were sold out of cars and would not be honoring my reservation. They also said that all locations in my immediate area were also sold out of cars. I had to scramble to find a car from another rental place. I will not be renting from this location again.
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