Points négatifs : Poor poor poor. Everything is poor.
Points positifs : Absolutely nothing was positive about this experience.
Points négatifs : The Albany Hertz: horribly understaffed with TERRIBLE service. Car rentals usually require some amount of patience, but this place is horrible. The phone rings off the hook, the wait is at least an hour, and they are totally understaffed.
Points positifs : Nothing
Points négatifs : Everything
Had to pay an extra day that I didn't want!!!
Points négatifs : I rented a car from Wednesday thru Sunday for a specific amount of money. When I picked up the car I was told they were closed Sunday and I would be charged for an extra day till Monday. They said if I had a problem to take it up with the on line place I rented it with.
Terrible customer service
Points positifs : Price
Points négatifs : I had to wait an hour for a pick-up and call twice . I then waited another 45 minutes in the office waiting to be helped. The car was dirty, and when I started it I discovered it had less than a quarter tank of gas. Even the man who checked me out told me this Hertz has terrible customer service-and he works there. I won’t ever rent from this location again.
Long Wait and Overchanrged
Points positifs : My Upgrade
Points négatifs : I had to wait 45 minutes to an hour to pick up my car. Additionally, I just checked my credit card statement and they charged me an extra hour and an entire day for the upgrade. Seems like a scam. I called the 1-800 number to get it sorted out and the woman I spoke to was very helpful.
Going the extra mile
Points positifs : It was super easy to get the vehicle and drop it off. The Toyota Corolla was clean and very comfortable drive. They even called a Lyft for us to get to the BART station.
Don’t use their gas!
Points positifs : The car was very clean
Points négatifs : They convinced me to use their gas instead of filling the car up before returning, claiming it would be less costly to do so, which was blatantly untrue. I happen to have the exact same vehicle at home, and it has NEVER cost me more than $26 to fill my tank. Well hertz charged $37. I didn’t appreciate the trickery, so to speak.
Terrible error in pickup time
Points positifs : Great customer service and employees,
Points négatifs : Contract said pick up at 12 PM but the location was closed at 12 PM so this caused an in excusable delay
Points négatifs : They were closed at the pick up time I booked. I haven't received a refund.
Excellent customer service
Points positifs : Both representatives during pick up and drop off provided an spectacular service, welcoming, fast and cordial.
Points positifs : a very friendful Guy to show the car and clean the windows
Intermédiaire (Ford Escape ou similaire) est la catégorie de voiture la plus réservée chez Hertz à Berkeley.
Hertz possède 1 succursale à Berkeley. Consultez notre carte des succursales Hertz pour trouver celle qui vous convient le mieux.