Voitures de location à Denver

Brand New Rental Had Concerning Issues

Points positifs : Pickup/Drop off went as smoothly as possible. We didn't like the upsells, but I get it. Whenever we said no there wasnt any added pressure.

Points négatifs : Our rental was a new Kia Sorento with about 500 miles on it. We had driven into the mountains of Colorado, and on the third day things got a bit worrisome. While driving to the interstate our vehicle lost any ability to accelerate. I pulled over, restarted the vehicle and it worked just fine after that. The check engine light also stayed on the remainder of the trip. We called Hertz when the problem took place, and their only solution was to exchange the car at Denver International Airport. This would have required us to drive 3 houra each way. Our concern was that we had to travel over a few mountain passes, and our vehicle would act up again. Overall it ended up not being a huge deal, but we didn't feel that Hertz went to any extra measure to remedy our situation. We probably won't use Hertz going forward after this experience.

Didn’t have a car for me

Points négatifs : Well apparently you overbooked the reservation so I didn’t have a car. And then it took forever to receive a refund after multiple calls so yeah. Not good. The agent I spoke with was not helpful and pretty much told me he couldn’t do anything for me.

Never Have the Car you Reserve

Points négatifs : Did not have car or similar to what reserved. Tried to up sell us at the counter. Unless you are Gold member, very slow process.

Great car, poor service

Points positifs : The car was great, comfortable, just what we needed

Points négatifs : The service was poor all around. Our flight was delayed and when I tried calling about our reservation once we landed they were already closed, so I called corporate customer care. The corporate customer care suggested calling the local office first thing in the morning, I called and was told there wasn’t a car available. Spent an hour on the phone with local office, corporate, and booking site. Made my boyfriend call the local office one more time since I was sick of dealing with the run around and they magically found us a car.

Bad news

Points positifs : Nothing

Points négatifs : After paying in advance, flying across the country, and spending $60 on an Uber to Hertz, I was told that no vehicles were available in the city, period. I walked miles to another Hertz location, were they did have vehicles, however, my 680 credit score was deemed too low to rent. The agent then told me that he rents to people with dramatically lower credit scores all the time. So, I wasted $208 on paying ahead for my rental (still waiting reimbursement), another $300 on hotels that were now too far to get to, and almost $250 on rideshares. I will never recommend Hertz to anyone.

Tough when you can't rent the car you thought you'd rented

Points négatifs : I have been renting cars through Hertz for over a decade. I rented through Kayak and for the first time, was not allowed to pick up the car that I had booked because I had only debit cards with me, no credit cards. It would have been better if the confirmation email had emphasized that a credit card was required; I have one, I just don't travel with it. I also did not appreciate the Hertz employee, who was significantly younger than I am, telling me that credit cards are mandatory on all rentals across the country; I've been renting cars for decades, I've never used a credit card for one, and I don't appreciate being mansplained with bad information. In the end my partner and I lost half a day in an unfamiliar city securing a new rental, and thanks to the ignorant condescension of the customer "service" representative, I won't be going back to Hertz.