Avis récents
- Tous les avis
- Positifs
- Neutres
- Négatifs
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2,0
Points négatifs : Once we arrived by shuttle, the line to speak to a representative and get your car was out the door. It took approximately 1 1/2 hours before I could get my car. There was also the matter that the limited staff didn't seem to be in any kind of hurry to process people quickly. They frequently stepped away from their desk and there was a lot of playing around. Very unprofessional. Given the fact that I was only in town for the day standing in line that long for a rental car was not on my list of things to do. I have never had it take longer than 15 minutes to get a rental car. The vehicle was new but had dirty footprints on the windshield from a prior renter which tells me that the vehicle was not cleaned. I will never use this company again.
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8,8
About what you would expect
Points positifs : reasonably priced, knowledgeable agent
Points négatifs : Car had a weird patch of dirt on passenger seat that we decided to clean off at our destination. Came right off. Line at the counter was terrible (~30 minute wait) but they were fully staffed.
avis de
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6,0
Eh...
Points positifs : It was a decent car for the money once we finally got past all the upselling.
Points négatifs : Over an hour in line for pickup. Pressure sale to upgrade to 6 from 4 cylinders. Then we needed to buy the toll pass even when we told them we wouldn’t need it. We were told they were giving us a Kia because that was all our reservation called for as a full-size then delivered a Chevy Malibu. When I asked what happened to the Kia, was told that that the chevey was all they had. (Then why the big Kia push) On return, threy marked as 7/8th full and I asked if they had calculated for the 7/8th that was marked on our exit form as it only had 7/8th when we left. He then marked the car as full and told me that it’s a good thing I told him that or I would have been charged the difference at $9 a gallon. Just felt like everything was designed to upsell me, manipulate me or take advantage of me via documentation workflow problems. Oh, and the car kept trying to sync with old Bluetooth devices and manual had no information to resolve so no radio the entire week. Other than that, the play was wonderful ms Lincoln. ;-) sorry to complain, but that was our experience,
avis de
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4,4
Points positifs : The customer service rep when I picked up the car was great. The car itself was nice -- a free upgrade was a nice surprise. Airport shuttle ran on time.
Points négatifs : 1 hour wait in line to pick up car because of slow customer service. Excessive hidden fees in the final contract that were not disclosed at the time of reservation.. Car was only semi-clean. They wrote down my email address wrong and I had to call to get the receipt for reimbursement purposes. A misapplied supplemental insurance charge that I declined, but a hassle to recognize and fix it. So I gave up after 10 minutes on the phone, more time on hold, and finally a dropped call. It seemed clear the service staff are trained carefully in how to resist the company losing money ("But sir, I just emailed you a copy of what you agreed to in writing when you picked up the car" and "Why don't you call back after you review that" and "You need to speak with someone else about this" etc.). On balance, I won't use this company again. The bad outweighed the positive.
avis de
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3,6
Points positifs : fast drop off and shuttle was right there to take us to the airport
Points négatifs : POORLY staffed. Waited over 40 minutes. 20+ customers in line and an office equipped to handle 10 at a time, only 2 were in use ( occasionally up to 4 or down to 1). Employees portrayed no interest in customer service as far reduce their wait time. I even asked about the long wait and the agent said "here is a high demand". Really? So if you know this then WHY AREN't THERE MORE AGENTS AT THE DESK? When I dropped off the car a few days later the wait was an hour+40min a customer told my wife.
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5,2
Up Charged
Points positifs : The Yukon XL was very spacious with luxurious upgrades.
Points négatifs : Upon arrival at the Advantage service desk, I was immediately changed from the Toyota Sequoia at $1480 for 10 days scheduled through Kayak. The agent started clicking his computer and not 1 minute later I do not have the vehicle I wanted and am charged $2016. What a rip off. The GMC Yukon XL was not cleaned well. The interior had not been vacuumed and the exterior was dirty.
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2,0
Horrible experience
Points négatifs : Took and hour to get a car that reeked of cigarettes. Custom service was awful and the staff were distracted and playing on their phones.
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6,0
Points positifs : One of the cashiers was great and helped us get a discounted rate.
Points négatifs : When we arrived, there were about 50 people in line and only a few cashiers. It took an hour to finally get our car.
avis de
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2,0
Terrible experience
Points négatifs : Arrived at your Denver facility at 10am for a 10am car pick up as contracted to a madhouse of people milling and waiting in line for their cars. After waiting in line for 2 hours I had to leave and book an uber as transport as there was no way I would be able to pick up the car in time to make my destination. I completely understand that, at times, there are surges in customers but given many are booking on line, you should be able to account for that and staff up accordingly. I will not be using Advantage again.
avis de
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2,0
Points négatifs : They charged double what we were quoted
avis de
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4,4
Points négatifs : They charged me a premium price for the vehicle I had reserved at a non-premium rate, and the vehicle was very dirty.
avis de
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4,8
Points négatifs : That we paid for an oversized crossover SUV equivalent to a Jeep patriot and then got to DIA and were offered only a Jeep Renegade and had to pay another $100 that we were offered for in the first place. Another $100 that they blamed on carrentals.com instead of giving us what we paid for in the first place. Poor.
avis de
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2,0
Points négatifs : Once we arrived by shuttle, the line to speak to a representative and get your car was out the door. It took approximately 1 1/2 hours before I could get my car. There was also the matter that the limited staff didn't seem to be in any kind of hurry to process people quickly. They frequently stepped away from their desk and there was a lot of playing around. Very unprofessional. Given the fact that I was only in town for the day standing in line that long for a rental car was not on my list of things to do. I have never had it take longer than 15 minutes to get a rental car. The vehicle was new but had dirty footprints on the windshield from a prior renter which tells me that the vehicle was not cleaned. I will never use this company again.
avis de
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6,0
Eh...
Points positifs : It was a decent car for the money once we finally got past all the upselling.
Points négatifs : Over an hour in line for pickup. Pressure sale to upgrade to 6 from 4 cylinders. Then we needed to buy the toll pass even when we told them we wouldn’t need it. We were told they were giving us a Kia because that was all our reservation called for as a full-size then delivered a Chevy Malibu. When I asked what happened to the Kia, was told that that the chevey was all they had. (Then why the big Kia push) On return, threy marked as 7/8th full and I asked if they had calculated for the 7/8th that was marked on our exit form as it only had 7/8th when we left. He then marked the car as full and told me that it’s a good thing I told him that or I would have been charged the difference at $9 a gallon. Just felt like everything was designed to upsell me, manipulate me or take advantage of me via documentation workflow problems. Oh, and the car kept trying to sync with old Bluetooth devices and manual had no information to resolve so no radio the entire week. Other than that, the play was wonderful ms Lincoln. ;-) sorry to complain, but that was our experience,
avis de
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4,4
Points positifs : The customer service rep when I picked up the car was great. The car itself was nice -- a free upgrade was a nice surprise. Airport shuttle ran on time.
Points négatifs : 1 hour wait in line to pick up car because of slow customer service. Excessive hidden fees in the final contract that were not disclosed at the time of reservation.. Car was only semi-clean. They wrote down my email address wrong and I had to call to get the receipt for reimbursement purposes. A misapplied supplemental insurance charge that I declined, but a hassle to recognize and fix it. So I gave up after 10 minutes on the phone, more time on hold, and finally a dropped call. It seemed clear the service staff are trained carefully in how to resist the company losing money ("But sir, I just emailed you a copy of what you agreed to in writing when you picked up the car" and "Why don't you call back after you review that" and "You need to speak with someone else about this" etc.). On balance, I won't use this company again. The bad outweighed the positive.
avis de
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3,6
Points positifs : fast drop off and shuttle was right there to take us to the airport
Points négatifs : POORLY staffed. Waited over 40 minutes. 20+ customers in line and an office equipped to handle 10 at a time, only 2 were in use ( occasionally up to 4 or down to 1). Employees portrayed no interest in customer service as far reduce their wait time. I even asked about the long wait and the agent said "here is a high demand". Really? So if you know this then WHY AREN't THERE MORE AGENTS AT THE DESK? When I dropped off the car a few days later the wait was an hour+40min a customer told my wife.
avis de
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5,2
Up Charged
Points positifs : The Yukon XL was very spacious with luxurious upgrades.
Points négatifs : Upon arrival at the Advantage service desk, I was immediately changed from the Toyota Sequoia at $1480 for 10 days scheduled through Kayak. The agent started clicking his computer and not 1 minute later I do not have the vehicle I wanted and am charged $2016. What a rip off. The GMC Yukon XL was not cleaned well. The interior had not been vacuumed and the exterior was dirty.
avis de
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2,0
Horrible experience
Points négatifs : Took and hour to get a car that reeked of cigarettes. Custom service was awful and the staff were distracted and playing on their phones.
avis de
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6,0
Points positifs : One of the cashiers was great and helped us get a discounted rate.
Points négatifs : When we arrived, there were about 50 people in line and only a few cashiers. It took an hour to finally get our car.
avis de
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2,0
Terrible experience
Points négatifs : Arrived at your Denver facility at 10am for a 10am car pick up as contracted to a madhouse of people milling and waiting in line for their cars. After waiting in line for 2 hours I had to leave and book an uber as transport as there was no way I would be able to pick up the car in time to make my destination. I completely understand that, at times, there are surges in customers but given many are booking on line, you should be able to account for that and staff up accordingly. I will not be using Advantage again.
avis de
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2,0
Points négatifs : They charged double what we were quoted
avis de
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4,4
Points négatifs : They charged me a premium price for the vehicle I had reserved at a non-premium rate, and the vehicle was very dirty.
avis de
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4,8
Points négatifs : That we paid for an oversized crossover SUV equivalent to a Jeep patriot and then got to DIA and were offered only a Jeep Renegade and had to pay another $100 that we were offered for in the first place. Another $100 that they blamed on carrentals.com instead of giving us what we paid for in the first place. Poor.
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