Avis des clients
Note globale
6,1 Bien
Basé sur 464 avis
Note générale
5,8
Propreté
6,2
Confort
6,7
Prise en charge/Retour
5,5
Rapport qualité/prix
6,1
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Voitures de location à Denver - Avis et annuaire des agences
Advantage
Avis sur Advantage
Agences
╳
Advantage
Agences à Denver
23790 E 78th Ave.
+1 720 324 2260
Avis récents
- Tous les avis
- Positifs
- Neutres
- Négatifs
-
3,6
Points positifs : Comfort of car
Points négatifs : One hour and fifteen minutes to wait in line for pick up. Car dirty
avis de
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2,0
Understaffed
Points négatifs : There was approx 50 people in line with more bus loads coming in with only a few counter staff. It was taking so long I had to leave and walk elsewhere to rent a car from other brand and had to pay double the price I might add.
avis de
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3,6
Points négatifs : Our car was totally dirty and smelled and had not been cleaned.
avis de
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5,2
Awful Check-in
Points positifs : Easy return
Points négatifs : Waited in line for an hour and 15 minutes. It was cheap but not worth the hassle. They were telling people with reservations that they were out of cars. They really were not. Our car had a large dent in it, also we did not get the SUV class we were reserved for. Spend the few dollars more, go to a more reputable company.
avis de
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4,4
Terrible wait lines for check-in
Points positifs : The car was fine
Points négatifs : Over an hour wait to check-in and get a car..other people weee reporting about 2 hours...
avis de
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6,8
Points positifs : Cleanliness. Staff was nice and helpful.
Points négatifs : Way overpriced!
avis de
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2,0
Worst rent-a-car company ever!!!!
Points positifs : Nothing
Points négatifs : 1.5 hour wait at pick up dirty car rude staff price 2X more expensive than quoted
avis de
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10,0
No hassle experience
Points positifs : Car was clean and newer model
Points négatifs : Attempt to upsell. Had a 4cylinder SUV and was told it was "under powered " for the mountains. Wanted to upsell to a 6 cylinder. We declined. The 4 cylinder was fine and worked well
avis de
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5,2
Eh...
Points positifs : Employees were all nice Car was clean Provide a shuttle at the airport
Points négatifs : -The constant potential up charges when we went to pick up. A $25 a day car quickly turned into $50 a day (with taxes and fees). We added $10 to get a jeep/SUV for mountain roads because the "mystery car" (had no idea that was a thing) was a mini-van and then we had to add another $10 a day because of toll roads. -The only location is at the airport! This was a huge inconvenience and seriously depleted the value. This meant we had to travel 45 min. back to the airport and then 45 min. back to Denver halfway through the trip since we didn't need the car the whole time. That was extra money we didn't want to spend!
avis de
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6,4
It was okay
Points positifs : Customer service was good and drop off was very quick and easy
Points négatifs : The pickup time was Very long and the sales tax was extremely high at the airport location
avis de
-
2,0
Absurdly expensive and horrible customer service
Points positifs : Nothing.
Points négatifs : We were hideously overcharged for a base rate to begin with, then the agent who checked our car out to us told us there were different items that were "required". When we tried to ask questions and challenged him based on what my booking confirmation stated he told me I must not have read it well enough and I had to take these items no matter what (it was additional insurance for $200 and a toll pass costing $9 a day that we didn't even understand where or when this would be needed...an extra $81, an additional $200 deposit, and all of the now extra taxes due to these charges, around another $141). It was extremely busy at the time and he got angry with us for taking too long and wanting to understand what we were actually getting charged for. The shuttle rides to and from the airport had incredibly rude drivers who weren't able to communicate with passengers effectively. Upon returning the vehicle we pulled up and had to wait for quite some time while the two attendants just stood around looking at their phones and cracking jokes, assuming watching videos or something instead of actually tending to the now growing line of customers. The whole experience was AWFUL. Do NOT book with Advantage in Denver.
avis de
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6,0
Points négatifs : Airport pick up took a really long time - I saw other rental car pickup busses come by several times before the Advantage bus came for the first time.
avis de
-
3,6
Points positifs : Comfort of car
Points négatifs : One hour and fifteen minutes to wait in line for pick up. Car dirty
avis de
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2,0
Understaffed
Points négatifs : There was approx 50 people in line with more bus loads coming in with only a few counter staff. It was taking so long I had to leave and walk elsewhere to rent a car from other brand and had to pay double the price I might add.
avis de
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3,6
Points négatifs : Our car was totally dirty and smelled and had not been cleaned.
avis de
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5,2
Awful Check-in
Points positifs : Easy return
Points négatifs : Waited in line for an hour and 15 minutes. It was cheap but not worth the hassle. They were telling people with reservations that they were out of cars. They really were not. Our car had a large dent in it, also we did not get the SUV class we were reserved for. Spend the few dollars more, go to a more reputable company.
avis de
-
4,4
Terrible wait lines for check-in
Points positifs : The car was fine
Points négatifs : Over an hour wait to check-in and get a car..other people weee reporting about 2 hours...
avis de
-
2,0
Worst rent-a-car company ever!!!!
Points positifs : Nothing
Points négatifs : 1.5 hour wait at pick up dirty car rude staff price 2X more expensive than quoted
avis de
-
5,2
Eh...
Points positifs : Employees were all nice Car was clean Provide a shuttle at the airport
Points négatifs : -The constant potential up charges when we went to pick up. A $25 a day car quickly turned into $50 a day (with taxes and fees). We added $10 to get a jeep/SUV for mountain roads because the "mystery car" (had no idea that was a thing) was a mini-van and then we had to add another $10 a day because of toll roads. -The only location is at the airport! This was a huge inconvenience and seriously depleted the value. This meant we had to travel 45 min. back to the airport and then 45 min. back to Denver halfway through the trip since we didn't need the car the whole time. That was extra money we didn't want to spend!
avis de
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6,4
It was okay
Points positifs : Customer service was good and drop off was very quick and easy
Points négatifs : The pickup time was Very long and the sales tax was extremely high at the airport location
avis de
-
2,0
Absurdly expensive and horrible customer service
Points positifs : Nothing.
Points négatifs : We were hideously overcharged for a base rate to begin with, then the agent who checked our car out to us told us there were different items that were "required". When we tried to ask questions and challenged him based on what my booking confirmation stated he told me I must not have read it well enough and I had to take these items no matter what (it was additional insurance for $200 and a toll pass costing $9 a day that we didn't even understand where or when this would be needed...an extra $81, an additional $200 deposit, and all of the now extra taxes due to these charges, around another $141). It was extremely busy at the time and he got angry with us for taking too long and wanting to understand what we were actually getting charged for. The shuttle rides to and from the airport had incredibly rude drivers who weren't able to communicate with passengers effectively. Upon returning the vehicle we pulled up and had to wait for quite some time while the two attendants just stood around looking at their phones and cracking jokes, assuming watching videos or something instead of actually tending to the now growing line of customers. The whole experience was AWFUL. Do NOT book with Advantage in Denver.
avis de
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6,0
Points négatifs : Airport pick up took a really long time - I saw other rental car pickup busses come by several times before the Advantage bus came for the first time.
avis de
Agences
╳
Airport Van
Agences à Denver
1350 South Parker Road Unit B
+1 303 854 9130
Alamo
Avis sur Alamo
Agences
╳
Alamo
Agences à Denver
23842 E 78th Ave
+1 303 342 7373
Avis des clients
Note globale
9,0 Excellent
Basé sur 361 avis
Note générale
9,0
Propreté
9,0
Confort
9,0
Prise en charge/Retour
9,2
Rapport qualité/prix
8,8
Avis récents
- Tous les avis
- Positifs
- Neutres
- Négatifs
-
10,0
Points positifs : The gentleman at the counter got me set up in about 2 minutes
avis de
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8,0
Points positifs : I liked the choice of picking the vehicle I wanted.
avis de
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9,2
Helpful staff
Points positifs : We liked Judy, the rental agent who helped us into a nice car. The whole process was easy.
Points négatifs : It was pretty expensive... but it's probable that most rental places are that way.
avis de
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6,0
Too expensive
Points positifs : The car
Points négatifs : The price!
avis de
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2,0
Dirty rental, high expectations
Points positifs : The free upgrade because we weren’t satisfied. But that could’ve been anyone. Upgrade to what we asked for isnt an upgrade, it’s disrespectful. Didn’t like a thing.
Points négatifs : We were charged double for the rental than expected when we showed up. We were treated discourteously by people answering questions over the phone and quite honestly, I’ll never use you again.
avis de
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10,0
Efficient, great valu, friendly service
Points positifs : Staff provided immediate assistance when self-checking didn’t work, and waived the extra driver fee when we chose to add insurance. Even with the added cost, this was the least expensive car rental we found, but the staff responsiveness was top notch. When I asked about gas mileage on the Jeep vs. other unavailable models, the staff googled it.
avis de
-
10,0
Álamo rental in Denver
Points positifs : The rental rep - courteous, professional and resolved the lack of the car I reserved to my satisfaction
Points négatifs : The car category I reserved was not available
avis de
-
10,0
Courteous and capable staff, great vehicle!
Points positifs : Prompt service, choice of vehicles, efficient staff, great rare!
Points négatifs : 35 dollars per day underage driver charge for my 24 year old son!!
avis de
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10,0
Points positifs : It all went smooth as clockwork and the car was great!
avis de
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9,2
2017 Chevrolet Traverse Rental
Points positifs : Roomy, handles well, performs well including use of cruise control. Radio and enviromental controls great asset.
Points négatifs : No automatic headlight glare adjust that I was aware of. Had to adjust manually.
avis de
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4,8
Points positifs : Car was fine, other then the issues I encountered. While the counter was busy when I arrived, they must have called 2 more employees to come in to assist with the rentals. That's a well run shift.
Points négatifs : The air conditioning stopped working when I got into the desert. It happened in the afternoon twice in a rental period of 6 days. Also, they seem to have a well rehearsed speech to upgrade your vehicle - while i was waiting on line I heard the same thing a couple times.
avis de
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6,0
Lots of hidden fees
Points positifs : Car was ready for us when we checked in.
Points négatifs : Long lines with too few staff available to check in customers. Ended up paying paying several hundred dollars more than what we initially paid online in fees that Alamo tacked on. Disappointing. Would prefer more transparent pricing.
avis de
-
10,0
Points positifs : The gentleman at the counter got me set up in about 2 minutes
avis de
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9,2
Helpful staff
Points positifs : We liked Judy, the rental agent who helped us into a nice car. The whole process was easy.
Points négatifs : It was pretty expensive... but it's probable that most rental places are that way.
avis de
-
10,0
Efficient, great valu, friendly service
Points positifs : Staff provided immediate assistance when self-checking didn’t work, and waived the extra driver fee when we chose to add insurance. Even with the added cost, this was the least expensive car rental we found, but the staff responsiveness was top notch. When I asked about gas mileage on the Jeep vs. other unavailable models, the staff googled it.
avis de
-
10,0
Álamo rental in Denver
Points positifs : The rental rep - courteous, professional and resolved the lack of the car I reserved to my satisfaction
Points négatifs : The car category I reserved was not available
avis de
-
10,0
Courteous and capable staff, great vehicle!
Points positifs : Prompt service, choice of vehicles, efficient staff, great rare!
Points négatifs : 35 dollars per day underage driver charge for my 24 year old son!!
avis de
-
10,0
Points positifs : It all went smooth as clockwork and the car was great!
avis de
-
9,2
2017 Chevrolet Traverse Rental
Points positifs : Roomy, handles well, performs well including use of cruise control. Radio and enviromental controls great asset.
Points négatifs : No automatic headlight glare adjust that I was aware of. Had to adjust manually.
avis de
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6,0
Too expensive
Points positifs : The car
Points négatifs : The price!
avis de
-
2,0
Dirty rental, high expectations
Points positifs : The free upgrade because we weren’t satisfied. But that could’ve been anyone. Upgrade to what we asked for isnt an upgrade, it’s disrespectful. Didn’t like a thing.
Points négatifs : We were charged double for the rental than expected when we showed up. We were treated discourteously by people answering questions over the phone and quite honestly, I’ll never use you again.
avis de
-
4,8
Points positifs : Car was fine, other then the issues I encountered. While the counter was busy when I arrived, they must have called 2 more employees to come in to assist with the rentals. That's a well run shift.
Points négatifs : The air conditioning stopped working when I got into the desert. It happened in the afternoon twice in a rental period of 6 days. Also, they seem to have a well rehearsed speech to upgrade your vehicle - while i was waiting on line I heard the same thing a couple times.
avis de
-
6,0
Lots of hidden fees
Points positifs : Car was ready for us when we checked in.
Points négatifs : Long lines with too few staff available to check in customers. Ended up paying paying several hundred dollars more than what we initially paid online in fees that Alamo tacked on. Disappointing. Would prefer more transparent pricing.
avis de
Avis sur Avis
Agences
╳
Avis
Agences à Denver
1900 Broadway
+1 303 839 1280
25500 East 78th Avenue
+1 303 342 5500
3203 Quebec Street
+1 303 393 0620
Avis des clients
Note globale
7,9 Bien
Basé sur 113 avis
Note générale
7,8
Propreté
8,3
Confort
8,3
Prise en charge/Retour
7,6
Rapport qualité/prix
7,6
Avis récents
- Tous les avis
- Positifs
- Neutres
- Négatifs
-
9,2
Good customer service!
Points positifs : Employees were friendly and helpful, and the checkout/in process was fast and efficient.
Points négatifs : Prices were higher than I'd like, but it's a high-demand market.
avis de
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8,0
Points positifs : easy to find with quick drop-off
Points négatifs : shuttle was over-stuffed with passengers making the ride somewhat uncomfortable - thankfully it was not a long drive
avis de
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10,0
Points positifs : Maria, your agent was excellent and very accommodating . She truly made a difference. I'll come back
avis de
-
7,2
Points négatifs : Limited hours for p/u and drop off in off airport sites rates too high
avis de
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2,0
closed before I could get there
Points positifs : nothing
avis de
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10,0
Points positifs : Quick no problems
avis de
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4,0
Avis Gave Me a Lemon
Points positifs : Car was clean.
Points négatifs : The car I was given failed to start the morning I needed to take it to an event. I had to call a car service. When I came back to the hotel and called roadside assistance, they wouldn't send me a new car and all the local places where they said I could return it for a new car were closed until the next day. Roadside assistance on the phone hung up on me before the call was over, but they did send someone. They were supposed to come within an hour, but then the notification I had said 1.5 hours. They jump started the car and it worked. I ran it for 45 minutes (the guy said 20 would be fine). The next morning when I went to return it for another car, it was dead again. The battery had clearly been jumped repeatedly, judging by the scratches on it. Great way to spend a vacation!
avis de
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10,0
Good work in a tough situation
Points positifs : Flights from Denver were cancelled and hundreds of people went to rent cars. Although only two employees were there, they works efficiently to get everyone a car and were courteous in a stressful situation. End price was lower too
avis de
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10,0
Great Service
Points positifs : Quick pick up and drop off Free upgrade
avis de
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7,6
Points négatifs : Insurance rate is a rip off
avis de
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6,8
Not the price I reserved for.
Points négatifs : I made the reservation expecting to pay $633 but when I went to pick up the car I ended up paying $890! I only took the car because I made no other reservations with the other car rentals and I was too tired. Make matters worse, during initial reservation, I had to pay $177 for insurance. Terrible experience.
avis de
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2,0
Denver Airport Car Rental Sucks
Points positifs : Nothing
Points négatifs : I rented a car from Avis for $250. It turned out it was in downtown Denver 15 miles from the airport. When I tried to change the reservation to the airport location the cost was $900. I was a road warier for several years and always rented from Avis which is why I tried this time. I have written Avis and Denver off my list of possible destinations.
avis de
-
9,2
Good customer service!
Points positifs : Employees were friendly and helpful, and the checkout/in process was fast and efficient.
Points négatifs : Prices were higher than I'd like, but it's a high-demand market.
avis de
-
10,0
Points positifs : Maria, your agent was excellent and very accommodating . She truly made a difference. I'll come back
avis de
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10,0
Points positifs : Quick no problems
avis de
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10,0
Good work in a tough situation
Points positifs : Flights from Denver were cancelled and hundreds of people went to rent cars. Although only two employees were there, they works efficiently to get everyone a car and were courteous in a stressful situation. End price was lower too
avis de
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10,0
Great Service
Points positifs : Quick pick up and drop off Free upgrade
avis de
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8,0
Points positifs : easy to find with quick drop-off
Points négatifs : shuttle was over-stuffed with passengers making the ride somewhat uncomfortable - thankfully it was not a long drive
avis de
-
7,2
Points négatifs : Limited hours for p/u and drop off in off airport sites rates too high
avis de
-
7,6
Points négatifs : Insurance rate is a rip off
avis de
-
6,8
Not the price I reserved for.
Points négatifs : I made the reservation expecting to pay $633 but when I went to pick up the car I ended up paying $890! I only took the car because I made no other reservations with the other car rentals and I was too tired. Make matters worse, during initial reservation, I had to pay $177 for insurance. Terrible experience.
avis de
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2,0
closed before I could get there
Points positifs : nothing
avis de
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4,0
Avis Gave Me a Lemon
Points positifs : Car was clean.
Points négatifs : The car I was given failed to start the morning I needed to take it to an event. I had to call a car service. When I came back to the hotel and called roadside assistance, they wouldn't send me a new car and all the local places where they said I could return it for a new car were closed until the next day. Roadside assistance on the phone hung up on me before the call was over, but they did send someone. They were supposed to come within an hour, but then the notification I had said 1.5 hours. They jump started the car and it worked. I ran it for 45 minutes (the guy said 20 would be fine). The next morning when I went to return it for another car, it was dead again. The battery had clearly been jumped repeatedly, judging by the scratches on it. Great way to spend a vacation!
avis de
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2,0
Denver Airport Car Rental Sucks
Points positifs : Nothing
Points négatifs : I rented a car from Avis for $250. It turned out it was in downtown Denver 15 miles from the airport. When I tried to change the reservation to the airport location the cost was $900. I was a road warier for several years and always rented from Avis which is why I tried this time. I have written Avis and Denver off my list of possible destinations.
avis de
Budget
Avis sur Budget
Agences
╳
Budget
Agences à Denver
1980 Broadway
+1 303 292 9341
24050 East 78th Avenue
+1 303 342 9001
3901 Quebec Street
+1 303 322 3212
Avis des clients
Note globale
7,5 Bien
Basé sur 281 avis
Note générale
7,4
Propreté
7,9
Confort
8,0
Prise en charge/Retour
7,0
Rapport qualité/prix
7,3
Avis récents
- Tous les avis
- Positifs
- Neutres
- Négatifs
-
9,6
Points positifs : Great value, easy pick up and drop off.
Points négatifs : The inside windows were dirty. They were wiped with a cleaner that was extremely hard to wipe off. It attracted glare and dust. Used several hotel hand towels with water to wipe/clean the front window.
avis de
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2,0
Points positifs : No me gustó nada
Points négatifs : El carro estaba mugroso por fuera tuve que parar en una gas station y limpiar los vidrios me cobraron muchos cargos extras que no deberían haber hecho un muy mal servicio
avis de
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10,0
Points positifs : again, no wait, easy drop off - no hassle.
avis de
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10,0
Points positifs : Great Service and awesome car options
avis de
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4,0
Points négatifs : I immediately cancelled the reservation. I hadn't realized that despite putting in that I wanted a car from the airport that the price sorting had made me pick a car from downtown (an hour from the airport). No fault of Budget, but I subsequently used a different website than Kayak to rent a car.
avis de
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10,0
Best experience!
Points positifs : Everything went so smoothly no hassle or stress. The customer service both in denver and Dallas was amazing. I'm never renting with anyone else again.
avis de
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10,0
good job
Points positifs : I had a tough time. For 1 way rentals, a DEBIT card is not taken. I don't carry a CREDIT card. so the agent was very patient with me and explained everything to my satisfaction. I eventually got a car and headed west.
Points négatifs : Please take my DEBIT card, or at least tell me when I book the reservation.
avis de
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9,6
Points positifs : One way optionr
Points négatifs : Toll charges
avis de
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6,0
Points positifs : Car was ok and roomy
Points négatifs : Pick location was remote from downtown. Drop off was ok but could not get a printed receipt. Was told to go inside however I had limited time to catch my flight.
avis de
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2,0
Points négatifs : Unhelpful customer service and very expensive.
avis de
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4,8
ridiculously long wait
Points négatifs : Line at airport was crazily long and slow; not nearly enough workers, and it went very slowly even once I got to the front.
avis de
-
2,0
Points négatifs : when we got there to pick up they had already gave it to someone else and were a.h.
avis de
-
9,6
Points positifs : Great value, easy pick up and drop off.
Points négatifs : The inside windows were dirty. They were wiped with a cleaner that was extremely hard to wipe off. It attracted glare and dust. Used several hotel hand towels with water to wipe/clean the front window.
avis de
-
10,0
Points positifs : again, no wait, easy drop off - no hassle.
avis de
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10,0
Points positifs : Great Service and awesome car options
avis de
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10,0
Best experience!
Points positifs : Everything went so smoothly no hassle or stress. The customer service both in denver and Dallas was amazing. I'm never renting with anyone else again.
avis de
-
10,0
good job
Points positifs : I had a tough time. For 1 way rentals, a DEBIT card is not taken. I don't carry a CREDIT card. so the agent was very patient with me and explained everything to my satisfaction. I eventually got a car and headed west.
Points négatifs : Please take my DEBIT card, or at least tell me when I book the reservation.
avis de
-
9,6
Points positifs : One way optionr
Points négatifs : Toll charges
avis de
-
2,0
Points positifs : No me gustó nada
Points négatifs : El carro estaba mugroso por fuera tuve que parar en una gas station y limpiar los vidrios me cobraron muchos cargos extras que no deberían haber hecho un muy mal servicio
avis de
-
4,0
Points négatifs : I immediately cancelled the reservation. I hadn't realized that despite putting in that I wanted a car from the airport that the price sorting had made me pick a car from downtown (an hour from the airport). No fault of Budget, but I subsequently used a different website than Kayak to rent a car.
avis de
-
6,0
Points positifs : Car was ok and roomy
Points négatifs : Pick location was remote from downtown. Drop off was ok but could not get a printed receipt. Was told to go inside however I had limited time to catch my flight.
avis de
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2,0
Points négatifs : Unhelpful customer service and very expensive.
avis de
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4,8
ridiculously long wait
Points négatifs : Line at airport was crazily long and slow; not nearly enough workers, and it went very slowly even once I got to the front.
avis de
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2,0
Points négatifs : when we got there to pick up they had already gave it to someone else and were a.h.
avis de
Dollar
Avis sur Dollar
Agences
╳
Dollar
Agences à Denver
23586 East 78th Ave
+1 866 434 2226
Avis des clients
Note globale
6,0 Bien
Basé sur 183 avis
Note générale
5,7
Propreté
6,4
Confort
6,5
Prise en charge/Retour
5,7
Rapport qualité/prix
5,7
Avis récents
- Tous les avis
- Positifs
- Neutres
- Négatifs
-
6,0
Points positifs : it was easy to get in and out of airport. Car was clean inside.
Points négatifs : The fact that 1/8 of mile from their drive in to return car is gas station and they made a big deal about getting gas within 10 miles of returning and how much cost if you did not fill up. Not impressed. Fees for everything, like wanted to change drivers it became a big hassle and she would need to put on her credit card but I could add her for $13.00- a day. Not impressed with car selection. Don't know if I will do dollar again.
avis de
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7,6
Points positifs : comfortable car, good gas mileage
Points négatifs : car exterior was not clean upon pickup
avis de
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2,0
One rate when renting, another after returning
Points positifs : Car was okay
Points négatifs : Changing rate after return of car
avis de
-
4,4
Points négatifs : Dollar did not honor quote ????????????
avis de
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9,6
Great car, great price, pick up was chaotic, drop off great
Points positifs : Price was great, car was great. Had it 3 weeks with unlimited miles. Did the national parks in NW US. Went about 3500 miles.
Points négatifs : Pick up was utter chaos at the Denver airport. Turns out the ran out of small SUVs. They had to borrow one from Hertz so we got a RAV4 instead of a Sportage. For me , I guess that was a good thing.
avis de
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10,0
Colorado teip
Points positifs : When swamped with customers from the car rental building next door (whose system was down) Dollar rental used live representatives to expedite the process. Thorough and efficient. Nice job!
avis de
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10,0
Great car
Points positifs : Car was awesome and comfortable.
avis de
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4,0
Points négatifs : My car was called speciality size which was very small. We upgraded to mid size so prices weren't as economical as anticipated. Vending machines for drinks didn't work. They would take your money but not give you a drink. When I reported it, desk personnel said they didn't own the machine and couldn't refund our money. I went back into facility and ask them to at least put a sign on machines indicating they were out of order. i fly into DEN several times a year and won't use Dollar again.
avis de
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7,6
Points positifs : Nice car
Points négatifs : Cost was excessive
avis de
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5,2
You get what you pay for
Points positifs : Drop off was seamless and quick.
Points négatifs : The agent tried to push a toll road pass. While there are indeed toll roads in Denver, you don't need to use them at all to get around. All of the cars I had to choose from were filthy, inside and out.
avis de
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3,6
Poor service
Points positifs : Picking the car up was a nightmare.
Points négatifs : No one to let us out of the gate. No instructions to find our vehicle. Outrages pricing to use toll roads (highest in CO by a lot). Poor responses by the staff to simple questions about the rental. Will never rent from dollar again.
avis de
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3,2
Worst Ever
Points positifs : Nothing
Points négatifs : Slow slow slow lines, managers didn't know how to handle the situation and made it worse. will not be using ever.
avis de
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9,6
Great car, great price, pick up was chaotic, drop off great
Points positifs : Price was great, car was great. Had it 3 weeks with unlimited miles. Did the national parks in NW US. Went about 3500 miles.
Points négatifs : Pick up was utter chaos at the Denver airport. Turns out the ran out of small SUVs. They had to borrow one from Hertz so we got a RAV4 instead of a Sportage. For me , I guess that was a good thing.
avis de
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10,0
Colorado teip
Points positifs : When swamped with customers from the car rental building next door (whose system was down) Dollar rental used live representatives to expedite the process. Thorough and efficient. Nice job!
avis de
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10,0
Great car
Points positifs : Car was awesome and comfortable.
avis de
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6,0
Points positifs : it was easy to get in and out of airport. Car was clean inside.
Points négatifs : The fact that 1/8 of mile from their drive in to return car is gas station and they made a big deal about getting gas within 10 miles of returning and how much cost if you did not fill up. Not impressed. Fees for everything, like wanted to change drivers it became a big hassle and she would need to put on her credit card but I could add her for $13.00- a day. Not impressed with car selection. Don't know if I will do dollar again.
avis de
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2,0
One rate when renting, another after returning
Points positifs : Car was okay
Points négatifs : Changing rate after return of car
avis de
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4,4
Points négatifs : Dollar did not honor quote ????????????
avis de
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4,0
Points négatifs : My car was called speciality size which was very small. We upgraded to mid size so prices weren't as economical as anticipated. Vending machines for drinks didn't work. They would take your money but not give you a drink. When I reported it, desk personnel said they didn't own the machine and couldn't refund our money. I went back into facility and ask them to at least put a sign on machines indicating they were out of order. i fly into DEN several times a year and won't use Dollar again.
avis de
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5,2
You get what you pay for
Points positifs : Drop off was seamless and quick.
Points négatifs : The agent tried to push a toll road pass. While there are indeed toll roads in Denver, you don't need to use them at all to get around. All of the cars I had to choose from were filthy, inside and out.
avis de
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3,6
Poor service
Points positifs : Picking the car up was a nightmare.
Points négatifs : No one to let us out of the gate. No instructions to find our vehicle. Outrages pricing to use toll roads (highest in CO by a lot). Poor responses by the staff to simple questions about the rental. Will never rent from dollar again.
avis de
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3,2
Worst Ever
Points positifs : Nothing
Points négatifs : Slow slow slow lines, managers didn't know how to handle the situation and made it worse. will not be using ever.
avis de
Agences
╳
Eagle Rent A Car
Agences à Denver
2350 Lawerence St
4800 Oasge Street Ste 800
Denver airport
Enterprise
Avis sur Enterprise
Agences
╳
Enterprise
Agences à Denver
1550 Court Pl
+1 303 623 1281
1790 S Broadway
+1 303 742 0048
2255 Broadway
+1 303 293 8644
24530 E 78th Ave
+1 303 342 7350
2850 W 26th Ave
+1 720 855 7167
351 Broadway
+1 303 575 0044
4080 Quebec St
+1 303 320 1121
4300 E Evans Ave
+1 303 757 3475
4440 East Colfax
+1 303 355 2969
4750 Leetsdale Dr
+1 303 399 6002
6900 Tower Rd
+1 303 371 6850
7420 North Washington
+1 303 289 4645
Avis des clients
Note globale
8,2 Excellent
Basé sur 620 avis
Note générale
8,3
Propreté
8,3
Confort
8,3
Prise en charge/Retour
8,1
Rapport qualité/prix
8,1
Avis récents
- Tous les avis
- Positifs
- Neutres
- Négatifs
-
10,0
Points positifs : Dropoff return was so fast and easy.
avis de
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10,0
Positive experience start to finish
Points positifs : Customer service at this location is A+. I was promptly greeted, personally escorted to my vehicle, and when I called to make a modification to my original contract it was quick and easy. Return was just as pleasant. Less than 10 minutes to check out and hop on the airport shuttle. Will be renting from them again and again.
Points négatifs : Shuttle from airport to rental area did take longer than expected, but they redeemed themselves with the rest of my experience.
avis de
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8,0
Points positifs : Very good gas mileage with this rental. I was given options as to which vehicle I wanted to take. The rental agent was very pleasant.
Points négatifs : I made a reservation for a mid-sized SUV. I was put into a subcompact SUV without any objections from the rental agent. I was still charged the price for a mid-sized SUV.
avis de
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7,2
Good service....not so great car
Points positifs : I liked the time it took to pick up the car. No line, no delays. That is huge when I'm on vacation. Drop off was quick too even though the computers were not working on the lot to look up our reservation. They told us to go ahead and get on the shuttle.
Points négatifs : There was only one car in our category to pick from, and it was the worst car I've ever rented. Jeep Compass. No power AT ALL. Could barely get up hills. Had the pedal mashed, and still everyone passed us.
avis de
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2,0
Online booking =/= actual booking
Points négatifs : I was able to book online, even though no cars were actually available at the lot! Enterprise apparently had no cars available in the whole city, so I had to book with a different company.
avis de
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3,6
Misleading reservation
Points positifs : Nothing. Disaster.
Points négatifs : Input Denver Intl Airport as rental pickup. Rental site was changed to an a pick up in downtown, 24 miles away from the airport. Had to scramble to find a car at the airport. Most agencies had none availalable. Finally fournd Hertz had a car for us, but we spent over double what we reserved on Kayak. Very bad experience.
avis de
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8,0
Pickup was easy
Points positifs : We had ordered economy but got a free upgrade to a keep compass which was nice.
Points négatifs : The vehicle seemed to need some maintenance. The tire light kept coming on and off. The brakes also felt a little strange and didn't give us a great deal of confidence while driving through the mountains.
avis de
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8,0
Points négatifs : If you going into the mountains never rent anything less than a 6 cylinder engine!
avis de
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10,0
Super friendly staff! excellent service!
Points positifs : The location was far from airport but well worth the time. They paid for our uber both ways! Staff was super friendly and courteous!
Points négatifs : We had to wait a bit longer than expected for our car but it was well worth it. Price, friendliness of staff all made up for it.
avis de
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10,0
Personal attention
Points positifs : The personal attention offered at each step is something that really sets these guys apart from the competition.
avis de
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10,0
Points positifs : Easy and quick process in both picking up the rental vehicle and returning it
Points négatifs : All service was exceptional
avis de
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10,0
Best enterprise location
Points positifs : The staff at this location 4080 Quebec street Stapleton Colorado were amazing. Went above and beyond, with just kindness and polite service. Thanks again
avis de
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10,0
Points positifs : Dropoff return was so fast and easy.
avis de
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10,0
Positive experience start to finish
Points positifs : Customer service at this location is A+. I was promptly greeted, personally escorted to my vehicle, and when I called to make a modification to my original contract it was quick and easy. Return was just as pleasant. Less than 10 minutes to check out and hop on the airport shuttle. Will be renting from them again and again.
Points négatifs : Shuttle from airport to rental area did take longer than expected, but they redeemed themselves with the rest of my experience.
avis de
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10,0
Super friendly staff! excellent service!
Points positifs : The location was far from airport but well worth the time. They paid for our uber both ways! Staff was super friendly and courteous!
Points négatifs : We had to wait a bit longer than expected for our car but it was well worth it. Price, friendliness of staff all made up for it.
avis de
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10,0
Personal attention
Points positifs : The personal attention offered at each step is something that really sets these guys apart from the competition.
avis de
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10,0
Points positifs : Easy and quick process in both picking up the rental vehicle and returning it
Points négatifs : All service was exceptional
avis de
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10,0
Best enterprise location
Points positifs : The staff at this location 4080 Quebec street Stapleton Colorado were amazing. Went above and beyond, with just kindness and polite service. Thanks again
avis de
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8,0
Points positifs : Very good gas mileage with this rental. I was given options as to which vehicle I wanted to take. The rental agent was very pleasant.
Points négatifs : I made a reservation for a mid-sized SUV. I was put into a subcompact SUV without any objections from the rental agent. I was still charged the price for a mid-sized SUV.
avis de
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7,2
Good service....not so great car
Points positifs : I liked the time it took to pick up the car. No line, no delays. That is huge when I'm on vacation. Drop off was quick too even though the computers were not working on the lot to look up our reservation. They told us to go ahead and get on the shuttle.
Points négatifs : There was only one car in our category to pick from, and it was the worst car I've ever rented. Jeep Compass. No power AT ALL. Could barely get up hills. Had the pedal mashed, and still everyone passed us.
avis de
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8,0
Pickup was easy
Points positifs : We had ordered economy but got a free upgrade to a keep compass which was nice.
Points négatifs : The vehicle seemed to need some maintenance. The tire light kept coming on and off. The brakes also felt a little strange and didn't give us a great deal of confidence while driving through the mountains.
avis de
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8,0
Points négatifs : If you going into the mountains never rent anything less than a 6 cylinder engine!
avis de
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2,0
Online booking =/= actual booking
Points négatifs : I was able to book online, even though no cars were actually available at the lot! Enterprise apparently had no cars available in the whole city, so I had to book with a different company.
avis de
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3,6
Misleading reservation
Points positifs : Nothing. Disaster.
Points négatifs : Input Denver Intl Airport as rental pickup. Rental site was changed to an a pick up in downtown, 24 miles away from the airport. Had to scramble to find a car at the airport. Most agencies had none availalable. Finally fournd Hertz had a car for us, but we spent over double what we reserved on Kayak. Very bad experience.
avis de
Agences
╳
Europcar
Agences à Denver
Please Go To The Advantage Counter
+1 720 324 2260
E-Z Rent-A-Car
Avis sur E-Z Rent-A-Car
Agences
╳
E-Z Rent-A-Car
Agences à Denver
23790 E 78th Ave.
+1 303 375 0222
Avis des clients
Note globale
6,4 Bien
Basé sur 299 avis
Note générale
6,1
Propreté
6,6
Confort
7,0
Prise en charge/Retour
5,8
Rapport qualité/prix
6,4
Avis récents
- Tous les avis
- Positifs
- Neutres
- Négatifs
-
6,0
Value comes at a price
Points positifs : It was cheap.
Points négatifs : I ended up canceling my reservation because the line at the rental car office had a three hour wait time.
avis de
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5,2
Hidden costs
Points positifs : I liked the that the car was new and different.
Points négatifs : There was about $200 in hidden costs from the amount that I was quoted.
avis de
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10,0
Points positifs : good customer agent
Points négatifs : long lines at the time check in
avis de
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6,4
Very crowded took way to long to pick up.
Points négatifs : Need to sped up pick up process. To crowded took an hour to pick up
avis de
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2,0
Awful service and update tactics!!
Points positifs : Drop off was easy since all of the scamming and horrible treatment was up front
Points négatifs : Although I understand this was a holiday weekend it Should not take an hour and a half to pick up a rental car. The $40 toll upsale was a scam since we never came near a toll road which I told the lady who insisted that we still needed to pay it. The deal was for lower rate of $25/day EZ would choose our vehicle for five passengers. We were told we had to either take a 15 passenger $100 gas guzzler van or pay an $80 upgrade fee for a Nissan Rogue. The counter staff and rental car release person was very sneaky and rude. We were also unaware of the extra $50 in Colorado State taxes. Overall, we paid $293 for a 4 day $140 reservation. Stay away from this company!!
avis de
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10,0
Great Service
Points positifs : Everyone is super friendly and helpful. Great cars - clean!
Points négatifs : The wait is a bit high but you can't really control the busy times.
avis de
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2,0
Worst car rental experience ever
Points positifs : The vehicle we ended up getting was fine for driving but crumbs on seats along with stains.
Points négatifs : Long wait at airport to finally get shuttle. Long lines and minimal help at counter. Our reserved car was given to someone else. Cars on rental sheet did not match cars in slots they sent us out to drive away with. Crumbs all over car interior and stains on seats. Lousy customer service.
avis de
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5,2
Prefer elsewhere
Points négatifs : The bus ride was freezing cold to everyone and when we mentioned it to the driver he didn't turn it down. While paying they put an additional $200 on my credit card they said would be refunded upon return of the car beyond what my rental cost was.... I was never told about that the end of renting the car. We waited a half an hour for a car to be delivered to us. All but one employee was somewhat rude. And the area to return the car was hard to find.
avis de
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7,2
Long Lines and Charged Extra Fees
Points positifs : Clean car, great upgrade value
Points négatifs : Waited over an hour in line...only three people helping a packed room. Have more staff on hand!!!
avis de
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5,6
Upcharges and wrong size
Points positifs : The original price
Points négatifs : That when we arrived the vehicle was only a 7 passenger even though I booked an 8. They said that's bc Kayak site is wrong. I was forced to pay more and waste slot of time
avis de
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4,0
TWO HOUR WAIT to get a car; NOT worth it if you think you are saving $
Points positifs : Staff was very friendly
Points négatifs : I rented a car at Denver International. I had to stand in line for TWO HOURS to get my car. There were easily 60 people ahead of me in line. Most people were talking about how this rate was cheaper online so that is why they booked with EZ. If EZ knew that so many people would be picking up cars at that time, they should have been prepared. Luckily my travel schedule was relatively flexible, but some people were really upset because they had plans that they would have to miss due to the long wait. Then once I got to the counter I found out that my $198 quote did not include several fees. I will never book with this company again!
avis de
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5,6
Good car, terrible pick up experience
Points positifs : Standard class car was reasonably priced
Points négatifs : We waited in line for two hours to get our keys. The line was that bad all day, and even the staff said crowds this size were typical of Colorado in the summer. Despite knowing this was a busy season and seeing how many reservations were scheduled for that night, the office decided to only staff two of ten available computers. Thankfully, one of the employees was hustling, but the others who cycled through were not. The worst rental experience I have had.
avis de
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6,0
Value comes at a price
Points positifs : It was cheap.
Points négatifs : I ended up canceling my reservation because the line at the rental car office had a three hour wait time.
avis de
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5,2
Hidden costs
Points positifs : I liked the that the car was new and different.
Points négatifs : There was about $200 in hidden costs from the amount that I was quoted.
avis de
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6,4
Very crowded took way to long to pick up.
Points négatifs : Need to sped up pick up process. To crowded took an hour to pick up
avis de
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2,0
Awful service and update tactics!!
Points positifs : Drop off was easy since all of the scamming and horrible treatment was up front
Points négatifs : Although I understand this was a holiday weekend it Should not take an hour and a half to pick up a rental car. The $40 toll upsale was a scam since we never came near a toll road which I told the lady who insisted that we still needed to pay it. The deal was for lower rate of $25/day EZ would choose our vehicle for five passengers. We were told we had to either take a 15 passenger $100 gas guzzler van or pay an $80 upgrade fee for a Nissan Rogue. The counter staff and rental car release person was very sneaky and rude. We were also unaware of the extra $50 in Colorado State taxes. Overall, we paid $293 for a 4 day $140 reservation. Stay away from this company!!
avis de
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2,0
Worst car rental experience ever
Points positifs : The vehicle we ended up getting was fine for driving but crumbs on seats along with stains.
Points négatifs : Long wait at airport to finally get shuttle. Long lines and minimal help at counter. Our reserved car was given to someone else. Cars on rental sheet did not match cars in slots they sent us out to drive away with. Crumbs all over car interior and stains on seats. Lousy customer service.
avis de
-
5,2
Prefer elsewhere
Points négatifs : The bus ride was freezing cold to everyone and when we mentioned it to the driver he didn't turn it down. While paying they put an additional $200 on my credit card they said would be refunded upon return of the car beyond what my rental cost was.... I was never told about that the end of renting the car. We waited a half an hour for a car to be delivered to us. All but one employee was somewhat rude. And the area to return the car was hard to find.
avis de
-
5,6
Upcharges and wrong size
Points positifs : The original price
Points négatifs : That when we arrived the vehicle was only a 7 passenger even though I booked an 8. They said that's bc Kayak site is wrong. I was forced to pay more and waste slot of time
avis de
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4,0
TWO HOUR WAIT to get a car; NOT worth it if you think you are saving $
Points positifs : Staff was very friendly
Points négatifs : I rented a car at Denver International. I had to stand in line for TWO HOURS to get my car. There were easily 60 people ahead of me in line. Most people were talking about how this rate was cheaper online so that is why they booked with EZ. If EZ knew that so many people would be picking up cars at that time, they should have been prepared. Luckily my travel schedule was relatively flexible, but some people were really upset because they had plans that they would have to miss due to the long wait. Then once I got to the counter I found out that my $198 quote did not include several fees. I will never book with this company again!
avis de
-
5,6
Good car, terrible pick up experience
Points positifs : Standard class car was reasonably priced
Points négatifs : We waited in line for two hours to get our keys. The line was that bad all day, and even the staff said crowds this size were typical of Colorado in the summer. Despite knowing this was a busy season and seeing how many reservations were scheduled for that night, the office decided to only staff two of ten available computers. Thankfully, one of the employees was hustling, but the others who cycled through were not. The worst rental experience I have had.
avis de
Agences
╳
Flight Car
Agences à Denver
Denver airport
+1 844 742 5870
Agences
╳
FOCO
Agences à Denver
Denver airport
