N°13 dans le monde
« Car was nice, as expected »
N°13 dans le monde
« Drop off quick and easy. »
N°11 dans le monde
« Easy pick up and drop off »
Points positifs : The pick up was good.
Points négatifs : The exterior of the car could have been cleaner.
Points négatifs : Vehicle was dirty and they overcharged me.
Points positifs : The car was fine
Points négatifs : The Pick up experience took over an hour from the shuttle dropping me off at the rental facility, to being taken to the car. it appeared as if there was no plan to help the volume of customers arriving in the late Friday evening, even though this is ski season and they knew full well the number of renters who would arrive.
In addition, the people at the check in counter aggressively upsold, convincing me that I should pre-pay for a full tank of gas when that was not the best thing for me. They also tried to up sell me on vehicles.
I will not be using EZ car ever again
Points positifs : It was cheap, if I could have gotten what I needed
Points négatifs : No one took responsibility. Nothing about the reservation could be changed in advance. EZ tried to cheat me into upgrading. Customer service is awful.
Points positifs : Car drop off was easy.
Points négatifs : 1. I was upsold a 4wd bc the worker told me I would get turned around in Colorado for having 2wd, and was misinformed of the price too (there was no checkpoint, didn’t need it, paid more than what I was told)
2. The car pick up took way too long, apparently it was everyone’s first day so in training (literally, they told me)
3. I was OVERcharged and not given back a refund/credit
4. The shuttle driver wasn’t very friendly either
5. Needs a big change in management to salvage company reputation and operational efficiency
Points positifs : Confusing toll payment information. Bus service from airport terrible.
Points négatifs : As above
Points négatifs : It was good value for the money.
Points positifs : Convenient and short lines
Points négatifs : Unable to pay w different credit card. Makes it hard for group travelers.
We reserved a camery and got a Kia...didn’t make a fuss but was not impressed
Points négatifs : It was recommended that I bring back the car on empty because their gas price was less than market, but it was not.
Points positifs : staff friendly and not too salesy and pushy.
Points négatifs : shortage of shuttle bus drivers for sure. it didn't affect us too bad, but worried us
Points négatifs : Over charged me for what I ordered. Tried to say we caused damage that was obviously older.
Points positifs : Everything about the experience was extremely easy. Everyone was very accommodating and nice to deal with.
Points négatifs : Nothing. it was a great experience.