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When I walked up to the counter for check in, the young woman who assisted me was extremely friendly. She answered all my questions and pointed out a few nearby locations I should visit, including some good places to eat. I appreciated this touch and congratulate her, though I cannot remember her name! I had some difficulty finding the cups as they were tucked away in cabinet under the TV. I did manage to find them before I called customer Service, but it was strange not to have them out in the open.
Kayak hooked me up with competitive pricing. The hotel was beautiful and very luxurious. Every single Staff member was very friendly and helpful.
Well Clean!!! N/A
Beautiful hotel with excellent rooms. Very good customer service. I've stayed in Denver many times and this is the first hotel I want to return to.
Clean room nicely updated. Excessive parking fees that were added in and not disclosed at check in or departure.
Everything was great, I will continue to stay with u. When we got off the elevator on the 25th floor,it smelt like apartment homes.By that, I mean it was not clean and crisp like it has been in the past.
The bed was very comfortable and the accessible bathroom was roomy and well designed. We did not like paying $42 for parking. On the website it says "parking available" but the steep price tag was a shock. This hotel is in downtown Denver so parking is at a premium but I would prefer to know the price up front.
Great location friendly helpful staff. The towels were horrible! Stiff, scratchy, not soft at all. Hurt to dry off with. For such a great hotel this was a huge disappointment
Comfortable, clean, great location, electronic check in and check out. The tv in our room was not plugged in and the plug was inaccessible. We didn't feel like calling maintenance for this but it was definitely annoying. Also we were on the sixth floor and when we were going to bed around 10 the sound of music from what I presume was a ballroom party was loud. We got a really good deal, maybe that's why? Not typical for my experiences with Hyatt.
Very clean room, very friendly staff, clean common areas, wonderful location in close proximity to 16th street bars & restaurants Walls were very thin and not soundproofed like many hotels. A domestic disturbance broke out in the room next door at 2:00am but was quickly resolved by hotel staff. Our shower curtain was also torn and needed to be replaced.
Staff was friendly at front desk and the location is perfect if you need to be near the convention center or want to go out on the town. Fee for parking was $28 for the first night. Pool was really outdated and didn't match the rest of the workout facility or hottub area. Shower floor was slimy in room.
Typical Hyatt...the Grand Hyatt Denver is a bit nicer. I would definitely stay here again. Clean, well appointed rooms...nice bar & coffee shop in lobby.
Qualité du service des employés Repas un peu chers
veryt bad quality of service
restaurant, facilite d acces, localisation
La situation. La grandeur de la chambre. Piscine sur le toit inaccessible (maintenance) alors que c'était le principal intérêt de l'hotel. Personnel à la réception assez 'rude'. Ice Machine à l'étage en panne.
La chambre était immense P
L'hôtel avait une odeur agréable quand vous entrez. Le personnel était courtois et serviable. Très bien situé ! Dans l'ensemble, c'était un bon hôtel, par contre on ira probablement dans un autre hôtel la prochaine fois que nous irons à Denver. Notre chambre était assez petite pour le prix. La douche était décevante. Les ascenseurs étaient très lents.
The staff were very nice and helpful. Great to have complimentary breakfast, happy hour alcohol, and cookies and milk! The hotel was converted from an old apartment, some of the floors have not been replaced, so it gets squeaky sometimes. The bedroom (we had a suite) is a bit tight. Wish we had more room between the bed and the TV stand.
La chambre était très confortable mon steak était juste un peu trop cuit!
Starbucks a refusé d'ajouter une saveur dans le frappuccino. Ils ont affirmé qu'ils ne sont pas autorisés à modifier les boissons. Nous n'y sommes pas retournés.
Le personnel était super ! Très chaleureux et prévenant. Très propre.
The last night had a large group of noisy young people next to us that partied late into the night. Multiple calls to the front desk to mitigate did not result in any reduction of noise. We now wish we would have requested a new room in another wing of the hotel. Will probably not use again due to lack of response by the staff.
Pros... Room darkening curtains, triple sheeted bed, lots of pillows, nice restaurant and bar on the second floor with a decent happy hour, Starbucks in-room to brew. $12/day parking, no wifi instructions in the room, dirty bathroom, tiny room, air conditioning never truly got cold, broken ice machines on several floors, guest smoking marijuana in outdoor pool area and letting non hotel guests in to "party". Security did nothing when notified. Not a place to bring children (we didn't, just a heads up). There are add on charges for every little thing. This hotel is not conveniently located to downtown Denver. Will pass on it the next time we are in town.
The staff was friendly and the atmosphere was nice. It would be nice if the rooms came with a microwave and a parking spot in the garage at no additional cost.
Spacious rooms, employees were friendly, nice breakfast, well priced. The person who checked us in was in training and didn't know what she was doing. We didn't receive our buffet vouchers until we asked the next morning. The cards frequently did not work in the parking garage, which was really frustrating. The TV did not work until we had an "engineer" come and fix it. He said this happens all of the time and it took about 20 minutes to fix.
Very comfortable bed!
Staff friendly but professional Clean with all the amenities we were looking for We just wished that parking was better Very surprised to find we had only 2 options regarding parking both of which we thought pricey
They were friendly, it was clean except for the carpet which looked really dirty. Housekeeping kept knocking on our door when we were trying to sleep, I figured she would go away if we didn't answer, but No I had to get up and tell her we didn't want room service. We had to pay for water, never had this in any hotel. Also, only got 23 hours of free internet after that I had to pay. Oh yeah and I had to pay for parking as well!!! Never had to do that at any of the hotels I have stayed at, in fact breakfast is included at other hotel. They were very friendly but it's not enough to make me come back, next time I will stay somewhere I don't have to pay for everything.
Everything!!! There wasn't anything I didn't like about my stay.
The personal were professional and very courteous. We will return to this hotel again in the fall and winter. Rooms were clean. The bar service was poor and slow. More help as it was full and saw maybe at best 3 people waiting the tables.
The staff was great!!! The room was quiet even though there was a lot of activity in the atirium. The service in the restaurant was very accommodating and the food was excellent. The grungy desk staff and concierge was extremely helpful.
Having a refrigerator in the room at no additional charge As I was adjusting the pillows to go to sleep, the headboard of my bed came off the wall, and fell to the floor nearly hitting me in the head. When I called the front desk to let them know, I asked if a manager could please come up to my room so that I could show them the severity of the situation. I felt that a manager should be informed of the condition of the facilities that ther customers are staying in. I felt that this was a highly bad situation and poor customer service, and felt that a manager should be informed.. They said they would send them up, but instead maintenance was knocking at my door and offering to reattach the headboard so that I wouldn't need to worry about it falling on me that night. However I was on my way downstairs to check out from my one night stay. When I went to the front desk to check out, the receptionist asked how my day was and I voiced my displeasure about the headboard and how it was not handled very well. I want they can ask to speak to a manager and was told that there wasn't one available. She offered to take the charges off of my hotel bill, which was $10 for parking and a $2.50 bottle of water. I feel that this was extremely unsatisfactory for the amount of money that I paid for the hotel room and the fact that having something so unpleasant happen during my one night stay was ridiculous. I expected more than a $12.50 incentive. I will never recommend this hotel to anyone, and the fact that I paid $180 for a room where when I ask for extra towels, I did not receive them, and my headboard sell off most hard to adjust pillows, was horrible. After the headboard fell down, I could see that this has been a problem before as there were previous drywall anchors that were in the wall and that have been stripped out from the headboard following previously. After the headboard fell, my bed was covered in sheetrock dust. I'm asthmatic and this definitely causes the problem. But as it was late at night, & I was extremely tired and did not feel like moving all of my things to a different room, I dealt with it. It became an issue though in the middle of the night when I woke up having an asthma attack because of all of the dust. I got one night away to get some rest, and was completely unable to. It was a very disappointing experience.
The staff were wonderful and the room was clean. They have a policy of 2 kids per adult but when I told them I have triplets they quickly made an exception. They had a party that was really loud till 11pm
Il n'y a pas grand chose à dire, la chambre était agréable et propre, le personnel est très professionnel. Il n'y a rien auquel je puisse penser. Le service de Vivace le samedi était très lent, mais ils sont dans l'hôtel je ne sais pas si ils font partie de l'hôtel ou pas.
La vue sur le centre-ville de Denver. La nourriture m'a rendu malade .
It was quiet, dark and warm, though quite expensive.
Our room was beautiful, especially the restroom. The restuarants were outstanding. The only regret we have was we ran out of time to be able to utilize the spa.
Four Seasons Denver is elegant, upscale, and has a marvelous bar and Edge Restaurant. The SPA is wonderful. A few service flaws to work out.
We were there opening week so everything was brand new! It is not your typical Four Seasons--very trendy and seemed to cater to a very young clientele but we enjoyed our stay. The room was beautiful and the restaurant was great. Delicious dinner and terrific breakfast.
Great hotel with superior service and the room was excellent with oversize tub and shower. Very comfortable bed.
My wife and I spent a weekend in Denver in late January. The room was beautiful and quiet. The shower was great with the rainfall shower and the regular shower head. We used the work out facility and the spa. The machines all had a touchscreen that allowed you to watch tv, control your idod, or play games while you worked out. It was the best workout touchscreen interface that I have seen. The spa has a hot tub, steam facility, relaxation room and the showers have three different water spray options: Regular shower head, side show heads. and rainfall shower heads. You can use all three simultaneously: It's great. The hotel staff used the house car to bring us to a restaurant that was a little too far to walk. They picked us up afterward. Many hotels have nice rooms. I have found that Four Seasons also have the best service around. The only negative of the visit is the road construction in front of the hotel. We ended up parking at the garage across the street because we didn't see...
I stayed here with some friends prior to a conference. Everything about the Four Seasons was exceptional, so the staff definitely lives up to the Four Seasons standards. Great location - close to fantastic bars, restaurants and shopping.
Very inviting, spacious rooms - loved the illuminated bathroom sinks! Particularly modern decor and great access to the dining/shopping areas of LoDo
The hotel is nice, staff courteous and helpful, and the atmosphere was excellent. I chose this hotel based on proximity to my morning meeting, but would return for the comfort and service.
We loved this hotel. The location is perfect and the service is exceptional - just what you would expect from a Four Seasons. I would absolutely return and can't imagine a better experience.
Beautiful room-spacious suite.excellent auto valet service and courteous staff Checked in about 3pm-broken mini-bar refrigerator in the hall along with dirty dishes from someones breakfast 2nd day -Left the room at 11am,returned at 4pm ,no maid service. Had to call front desk for service,no paper 3rd day-no turn down service,had to contact front desk for a breakfast room service menu Elways-two salads-$ 60 SYSCO precooked chicken-salty
Breakfast buffet and managers reception was terrific!
It's Embassy Suite, typically nice There are parts that need to be updated and repaired. Our carpet was stained and the bathroom fan did not work. But still a nice environment.
beautiful, modern and roomy rooms free happy hour Free breakfast
Great location for anyone attending an event at the convention center. The complimentary breakfast is great - huge selection of food. They also offer a managers reception in the evening with snacks and complimentary beverages (including beer!) We stayed in 2 separate rooms because of a mistake made by the hotel. When I made our reservation we were booked in two room types...so we had to check out of our first room and move to a second room, which was a huge inconvenience. The cleanliness of both rooms was seriously lacking - our first room had a blood stain on the duvet and something sticky splattered on the bathroom light switch. The second room had stains on the towels and something gross splattered on the wall next to the toilet. Definitely not up to par for a ~$200/night room!! I never really felt comfortable or clean during our stay. Also, parking at the hotel is $37/night --absolutely RIDICULOUS. Next time I'll probably stay at the Hyatt across the street.
The view was great, breakfast was good, staff was friendly and helpful No hot tub, no free parking
Great Location, comfortable big clean 2 room suite, good black out curtains.
Staff very friendly. Great location. Breakfast was very crowded. Hard to find places to sit. Took a long time to get the car out.
Great location. Ceiling had been previously repaired, but the work was terrible. Looked like the ceiling could fall in at any time.
Hotel concierge and door men were very pleasant very positive attitudes!
I loved almost everything about my stay. The room and hotel were beautifully decorated and very clean. The staff were all very friendly and professional. Room service was incredibly fast, and the food was delicious. I was given a corner room as a surprise and that was very, very cool. I only have a couple minor complaints. To start, there were some stains on the carpet and some chipped paint on the walls. The room also had a funny smell, but I figured it was just "old building" smell. My biggest issue was that I wasn't sure if the balcony was supposed to be private or not. It wraps around the whole building, but each balcony is separated by a large potted plant that was easy to step over. I figured that meant "private balcony" so we left our curtains open to enjoy the sunshine, and I happened to be undressed when the guests from the next room over stepped over the plant and walked across our balcony to look around the corner. It was very embarrassing. Either the hotel should have let us know that our balconies aren't exactly private, or they should put up barriers that you can't just walk over. Another small issue, they only gave us decaf coffee in the room.
Great location, staff, overt appearance and cleanliness. The staff went above and beyond when they heard my concerns and righted a poor nights sleep. Thank you. Had a king corner room. Ended up on the 2nd floor. Could hear everything outside due to poor window construction. Shower head was comeing out of the ceiling with plaster on the shower floor. Vanity mirror was cheap had lights out and didn't hold a position and was therefore useless.
location not great value, poor windows, tiny fitness center
The Oxford Hotel is an example of Denver at it's best. I loved returning,after 20 years, for an overnight stay. Apparently, Orbit booked me for two rooms. The Oxford Hotel informed me of your error, and only charged me for one. Thankfully to them, the mistake was corrected .
From the moment we walked into the lobby, we knew we had picked the right place. Everything about the hotel is intended to insure the comfort and experience for their guests. From the old key and hassle room key to the Victorian period furnishings to the Cruise Room bar, you feel like you are part of another time. The staff was fantastic, the service was 5 star and the custom cocktails and history lesons in the Cruise Room were fantastic. Best location in Downtown. Perfect for first time Denver visitors or anyone looking for the perfect weekend getaway. The bed was too high and too firm for my taste and the only chair in the room was not comfortable. It is a hard balance to use period furnishings and keep them comfortable to today's standards I'm sure.
Upon our arrival, the ancient Land Rover embarrassingly lost a bunch of coolant fluids. The valets took care of us and the next day filled the radiator. I wish we'd gotten the valet's name who did this---he was excellent. The Cruise Room bartender was professional. The entire hotel was run with quiet efficiency; a sort of european grace and style. After reading the menu at McCormick's, we wish we'd eaten there, although for breakfast, the small Italian place across the street was rather nice, too. We'd certainly stay at The Oxford again. Whoever is in charge seems to understand the clientele, because it's well-run. My guess is that he or she has stayed at quite a few good hotels, been to excellent schools, or both. Keith Doughty
The staff was unbelievably helpful, polite & courtesy. There was a historical feeling of era gone by. I love leaving my key at the desk to be put in my room slot. The beds are beautiful but mattresses can be more comfort.
The staff and the room Having to leave
Great location ,classic decor, nice rooms and the staff were very friendly
Room was very clean & comfortable. Convenient property close to 16th St. & Union Station. Lobby ambiance was warm and classical. Bell staffs and valet were courteous and friendly. Morning coffee service at elevator area was thoughtful. Elevator floor w/accurate days of the week was great for international travelers and for those coming from different time zones. Finally, ...michael, the Director of Operations, very courteous, friendly, diligent and took ownership of guest concerns. His presence pretty much negates other negative issues surrounding hotel staffs. Unable to cash "American Express" travelers check. Last I checked, the Traveler's Check was for Travelers & still good as cash. It was embarrassing to be told that our traveler's check was not accepted and cannot be cashed here. Proper phraseology should've been, " We are sorry, current our hotel policy does not allow us to cash any traveler's check at this time." Instead, we were told, "We don't cash traveler's check here." Diplomacy and style of delivery is still a part of customer service.
The atmosphere is just beautiful- full of history. The staff are wonderful. This is our second 'annual' Oxford Hotel stay to celebrate our 23rd anniversary. Once the gentleman heard this at check-in, he sent up a complimentary bottle of wine - which was very good. It was a very nice stay- a bit pricey for one night. I wish it were more affordable.
Best hotel experience ever. Incredible staff and service, incredible accommodations in a historic building and a perfect location. It was beautiful.
The entire experience was a pleasure. The staff was very accommodating, from the desk clerks to the bellmen to the manager. They Upgraded our room to a better view. The bourbon tasting was a nice touch and our breakfast in bed was delicious. Can't wait to return on our next trip to Denver.
Très bien situé, et c'est peut-être un peu vieux mais bien entretenues et propres. Le lit était trop mou pour moi et nous avons eu plusieurs problèmes électriques
Bien situé, personnel sympathique, lit confortable, chambre propre Les serviettes sont
L'ambiance et le décor font penser à un refuge en montagne, et l'hôtel est proche du centre-ville, 20min à pieds. J'ai des doutes sur le fait que tous les draps aient été changés avant notre arrivée.
Un dépotoir. Vous payez peu et obtenez peu.
Le personnel était très aimable et notre chambre était très propre et confortable L'hôtel avait l'air un peu sombre et froide dans le hall d'accueil et les couloirs. On dirait que l'hôtel a besoin d'être rénové. La salle de bains avait l'air un peu miteux.
Le personnel faisait ce qu'il pouvait et il n'y a pas beaucoup de ressources L'évacuation de la douche était assez rapide, donc il y avait de l'eau. Je n'ai pas pris ma douche. Également sur la base des cris de la police et les réponses articulation, une personne intoxiqué fait arrêter dans le couloir devant ma chambre très tôt le matin.
Le personnel était excellent et très serviable. Les chambres ont besoin d'être un peu rénovées. Les moquettes et les murs étaient tachés.
Le petit déjeuner gratuit était très bon ! Le personnel était exceptionnellement gentil. L'hôtel semblait très vieux, mais mais on peut dire qu'ils avaient fait des d'améliorations. Le quartier est assez louche.
Bien situé, à proximité de l'hôtel, le petit-déjeuner et belle expérience. Il n'y a eu aucun problème.
Downtown location near the 16st mall
Quickest check in ever!! Very impressed with room.....clean and trendy.
Beautiful hotel with incredible restoration of the original bank building. no
Really cool renovated hotel Staff was not friendly. Our room was not clean. Staff had no knowledge of the area. If this hotel had a better staff as far as professionals and it was clean it would have been amazing. But the staff where rude and dirty and no where near professional.
This guest did not leave comments about this hotel.
Great decor and bedding. The location is excellent for Downtown Denver. We were on the first floor, and although the room was excellent, it felt a little like a cave as their was one small window and it looked out at the parking area.
Valet attentiveness. No amenities for a family. No pool. No coffee in the lobby. $37 a day for valet when nearby parking only $15 a day. Very small room. Had to call for housekeeping to clean the room at 5:00 pm. Very lacking customer service and friendliness.
Great big beautiful rooms with plenty of space in a gorgeous building right by 16th street mall. Windows don't open at all.
We had a gorgeous, comfortable room on this trendy hotel. The lobby is beautiful. Highly recommend. Parking is an additional $25 for 24 hours.
The remodel done a couple of years ago is gorgeous. The staff was knowledgeable and took the time to share with us the history of the building previously being a bank. SO cool!
Location, decor and cleanliness Nope
Great atmosphere in the lobby. Comfortable bed. Average small hotel room. I got stuck in the elevator. There was a smoker on my floor and the air circulated through my room.