Avis récents
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- Négatifs
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9,6
Easy to pick up and return!!
Points positifs : Easy and reasonable!!
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10,0
Covered the short
Points positifs : Realized there were nothing but trucks in our size category, but then a customer service guy found us an upgrade model car.
Points négatifs : Took us a few minutes to figure out our car wasn’t on the lot before rolling back into the office to find help. It was dark out in the lot. The service agent completely made up any inconvenience.
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10,0
Points positifs : Quick and friendly. Adjusted bill for the fact I brought back with more gas than started.
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8,0
One way drop off
Points positifs : Vehicle was in cery good condition. Location in down town Chicago was very centrally located and very convenient. The price for a mini van was excellent.
Points négatifs : The company may need to give more traiining to staff regarding customer service. One staff member has unprovoked rudness to customers. No ‘please’, ‘thank you’ or eye eye to contact. Generally aggressive tone. Others are nice but ‘matter of fact’ attitude.
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10,0
Best rental experience ever
Points positifs : Very nice, new, comfortable rental. Staff was exceptionally professional and pleasant. Clearly dedicated to customer service.
Points négatifs : I have nothing negative to report
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8,0
Points positifs : Camilla M., who drove us from the Alamo rental site to ORD, was very good at her job.
Points négatifs : The "maintenance needed" alert was on the entire time.
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10,0
Points positifs : Everything was excellent. The price , the customer service when I arrived, and the easy booking. Thanks for making my rental experience affordable and easy
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5,6
Gas tank not full at pickup
Points positifs : Van was a great price compared to other options, and worked perfectly for 6 adults traveling to a family reunion. Comfortable and plenty of luggage space.
Points négatifs : Gas tank was not full at pickup, and we didn't notice until we were off of the lot. Also, front seat cupholders were dirty and had some trash in them. Alamo has an online check-in option which I used, but I still had to use a self-service kiosk to go through all of the 'upsell items' (car seats, prepaid gas, toll pass, etc) like I had not used the online check-in. Not very efficient.
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8,8
Points positifs : Pick up and drop off are easy and efficient due to the terrific Alamo personnel. They are knowledgeable, helpful, and professional.
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9,6
Points positifs : The actual car pick-up process was smooth and effortless, almost. The staff were friendly and efficient. The car return experience mirrored the pick-up one and, possibly even more hassle-free. The choice of choosing a car within my specific category of reservation was made available even though the reservation process did not offer or allow for this option.
Points négatifs : Getting into their facility at the airport was a bit cumbersome and confusing. If you drive or are having someone drop you off for the car pick-up, there is no direction on how to get into their location because it is geared toward renters coming in on a shuttle bus from the airport terminals. Attempting to drive into their location, all entry directions were marked for either shuttle buses or car return. Goodluck trying to find your way in if you are not on a shuttle bus or, coming from the terminals at the airport.
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7,6
Good experience
Points positifs : The car was enjoyable to drive. It was a Mazda crossover, and I enjoyed it. The check in process was slow at first, but then a representative came and helped several of us use kiosks. Selecting the car was my decision, and that was a pleasant surprise. The return process was effortless - when trying to catch a flight, a quick return is priceless.
Points négatifs : I switched to Alamo because I had reserved a car at a lower price with a lesser known firm and read terrible reviews. Alamo was the next best value, but still over $100 more for the week. I barely needed to use the car - I only needed transportation from the airport to my sister's home and back, and the ability to use it a couple times around town. My rental car cost twice as much as my flight, and that was really disappointing. I hadn't rented a car in a while, and this was a shock. Also, the car wasn't exactly clean. It wasn't dirty, per se, but there were flecks of dust/other particles. No one wants to get into a car that looks like this, but I quickly got over it and it was a nice ride.
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6,8
All good except shuttle
Points positifs : The service crew was helpful and fast. They even gave an upgrade as a compensation for the shuttle issue
Points négatifs : Shuttle did not arrive even after 45 mins. Had to take a taxi.
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9,6
Easy to pick up and return!!
Points positifs : Easy and reasonable!!
avis de
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10,0
Covered the short
Points positifs : Realized there were nothing but trucks in our size category, but then a customer service guy found us an upgrade model car.
Points négatifs : Took us a few minutes to figure out our car wasn’t on the lot before rolling back into the office to find help. It was dark out in the lot. The service agent completely made up any inconvenience.
avis de
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10,0
Points positifs : Quick and friendly. Adjusted bill for the fact I brought back with more gas than started.
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10,0
Best rental experience ever
Points positifs : Very nice, new, comfortable rental. Staff was exceptionally professional and pleasant. Clearly dedicated to customer service.
Points négatifs : I have nothing negative to report
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10,0
Points positifs : Everything was excellent. The price , the customer service when I arrived, and the easy booking. Thanks for making my rental experience affordable and easy
avis de
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8,8
Points positifs : Pick up and drop off are easy and efficient due to the terrific Alamo personnel. They are knowledgeable, helpful, and professional.
avis de
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9,6
Points positifs : The actual car pick-up process was smooth and effortless, almost. The staff were friendly and efficient. The car return experience mirrored the pick-up one and, possibly even more hassle-free. The choice of choosing a car within my specific category of reservation was made available even though the reservation process did not offer or allow for this option.
Points négatifs : Getting into their facility at the airport was a bit cumbersome and confusing. If you drive or are having someone drop you off for the car pick-up, there is no direction on how to get into their location because it is geared toward renters coming in on a shuttle bus from the airport terminals. Attempting to drive into their location, all entry directions were marked for either shuttle buses or car return. Goodluck trying to find your way in if you are not on a shuttle bus or, coming from the terminals at the airport.
avis de
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8,0
One way drop off
Points positifs : Vehicle was in cery good condition. Location in down town Chicago was very centrally located and very convenient. The price for a mini van was excellent.
Points négatifs : The company may need to give more traiining to staff regarding customer service. One staff member has unprovoked rudness to customers. No ‘please’, ‘thank you’ or eye eye to contact. Generally aggressive tone. Others are nice but ‘matter of fact’ attitude.
avis de
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8,0
Points positifs : Camilla M., who drove us from the Alamo rental site to ORD, was very good at her job.
Points négatifs : The "maintenance needed" alert was on the entire time.
avis de
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7,6
Good experience
Points positifs : The car was enjoyable to drive. It was a Mazda crossover, and I enjoyed it. The check in process was slow at first, but then a representative came and helped several of us use kiosks. Selecting the car was my decision, and that was a pleasant surprise. The return process was effortless - when trying to catch a flight, a quick return is priceless.
Points négatifs : I switched to Alamo because I had reserved a car at a lower price with a lesser known firm and read terrible reviews. Alamo was the next best value, but still over $100 more for the week. I barely needed to use the car - I only needed transportation from the airport to my sister's home and back, and the ability to use it a couple times around town. My rental car cost twice as much as my flight, and that was really disappointing. I hadn't rented a car in a while, and this was a shock. Also, the car wasn't exactly clean. It wasn't dirty, per se, but there were flecks of dust/other particles. No one wants to get into a car that looks like this, but I quickly got over it and it was a nice ride.
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6,8
All good except shuttle
Points positifs : The service crew was helpful and fast. They even gave an upgrade as a compensation for the shuttle issue
Points négatifs : Shuttle did not arrive even after 45 mins. Had to take a taxi.
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