Commentaires récents
- Tous les avis
- Positifs
- Neutres
- Négatifs
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6,8
Points positifs : Easy to book online!
Points négatifs : There was a 1.5 delay to just pick up the rental. Alamo has no inventory! Meaning we had to wait till cars were returned one by one and sanitized.
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2,0
Points positifs : It was really early, and the staff was quick with me and rude. I couldn't rent the car without a credit card, but there was no me mention of that in any step of the process.
Points négatifs : Tell people that they need a credit card, be more polite and patient to people.
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8,8
Points positifs : Counter and pick-up staff were friendly and efficient. Car was fine. Wish I had booked my vehicle the day before rather than waiting until the day of. Would have saved me some bucks but that's on me.
Points négatifs : Had a little trouble locating the downtown Chicago Alamo office. Location instructions could be clearer. Drop off site was unattended at the time I returned the car. Would be nice under those circumstances to receive an emailed receipt.
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9,2
Points négatifs : Service representative when picking up car was not super friendly nor informative. Seemed like she just wanted to "get job done" instead of helping people.
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2,8
Points négatifs : Customer service and location employees should be in the same page as far as the company's rules and regulations.
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6,0
Points négatifs : Quoted price is never the price
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7,6
Points positifs : Staff was great and very friendly. Drop off was very easy. The rental was clean inside. The vehicle I rented was awesome.
Points négatifs : The rental was very dirty from the outside. Inside was clean. I recommend every one inspect their vehicle before driving off. The rental had small damage to front bumper and the plate was bent. I reported it before I left the lot. There needs to be alot of lightning where you pick up your rental. It's to dark and you can't really see clearly any damage unless you use a flashlight. Staff was great and very polite .
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4,4
Points positifs : Nothing. I was not able to pick up the car.
Points négatifs : After reserving a car, I showed up to the pickup location and they said they did not have an available car for me. They should not have allowed me to make a booking when they did not have any available cars.
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5,2
Points positifs : staff was friendly
Points négatifs : expensive and time consuming - it took a while to get the paperwork processed and I was constantly being asked to spend more on options.
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9,2
Points positifs : relatively quick pick-up
Points négatifs : Insurance options were not explained well
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10,0
Points positifs : Car was clean. To easy to pick up and drop off.
Points négatifs : Kind of car.
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8,8
Points positifs : The staff was great and the process was quick and easy.
Points négatifs : Car was not clean due to weather.
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8,8
Points positifs : Counter and pick-up staff were friendly and efficient. Car was fine. Wish I had booked my vehicle the day before rather than waiting until the day of. Would have saved me some bucks but that's on me.
Points négatifs : Had a little trouble locating the downtown Chicago Alamo office. Location instructions could be clearer. Drop off site was unattended at the time I returned the car. Would be nice under those circumstances to receive an emailed receipt.
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9,2
Points négatifs : Service representative when picking up car was not super friendly nor informative. Seemed like she just wanted to "get job done" instead of helping people.
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9,2
Points positifs : relatively quick pick-up
Points négatifs : Insurance options were not explained well
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10,0
Points positifs : Car was clean. To easy to pick up and drop off.
Points négatifs : Kind of car.
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8,8
Points positifs : The staff was great and the process was quick and easy.
Points négatifs : Car was not clean due to weather.
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6,8
Points positifs : Easy to book online!
Points négatifs : There was a 1.5 delay to just pick up the rental. Alamo has no inventory! Meaning we had to wait till cars were returned one by one and sanitized.
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7,6
Points positifs : Staff was great and very friendly. Drop off was very easy. The rental was clean inside. The vehicle I rented was awesome.
Points négatifs : The rental was very dirty from the outside. Inside was clean. I recommend every one inspect their vehicle before driving off. The rental had small damage to front bumper and the plate was bent. I reported it before I left the lot. There needs to be alot of lightning where you pick up your rental. It's to dark and you can't really see clearly any damage unless you use a flashlight. Staff was great and very polite .
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2,0
Points positifs : It was really early, and the staff was quick with me and rude. I couldn't rent the car without a credit card, but there was no me mention of that in any step of the process.
Points négatifs : Tell people that they need a credit card, be more polite and patient to people.
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2,8
Points négatifs : Customer service and location employees should be in the same page as far as the company's rules and regulations.
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6,0
Points négatifs : Quoted price is never the price
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4,4
Points positifs : Nothing. I was not able to pick up the car.
Points négatifs : After reserving a car, I showed up to the pickup location and they said they did not have an available car for me. They should not have allowed me to make a booking when they did not have any available cars.
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5,2
Points positifs : staff was friendly
Points négatifs : expensive and time consuming - it took a while to get the paperwork processed and I was constantly being asked to spend more on options.
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