4.0
I had to change my reservation because I did it with a virtual card thru my affirm account and didn’t have a physical card. I I was informed that before the transaction I would have maybe not done it that way. A waste of time and was on hold to change the reservation with hertz for an 45 minutes. The rep at the location couldn’t update the credit card information so I had to call. Just a waste of time and energy!Avis laissé le 15 mai 2023
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6.0
The staff was great but upon arrival the car we agreed to wasn’t available. So we had to either wait for up to an hour our pay extra for a larger vehicle. Other than that our experience was great. Pick-up And drop were easy.Avis laissé le 20 avr. 2023
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2.0
I was unable to utilize my reservation due to the inability to use my digital credit card on my phone because I don’t have a physical one. Very unsatisfied.Avis laissé le 23 déc. 2022
avis de![kayak]()
10.0
Very easy picking up my rental. Thank goodness I had reservations in advance. Great customer serviceAvis laissé le 16 oct. 2022
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10.0
The convenience of the car pickup and drop off locations was excellent. The staff members were friendly, the car was clean and comfortable. The whole experience was all I could ask for.Avis laissé le 8 juin 2022
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2.0
Booking was a snap and the car we drove was great. But…the desk people we encountered didn’t know what they were doing. I had prepaid, then they charged my credit card again -more than the original cost, called their 1-800 line and got no answers. They kept saying it was my fault for not questioning them. I DID QUESTION THEM AND GOT NO ANSWERS. Everyone I encountered kept passing me off to the next person. VERY frustrating. NEVER AGAIN! They still owe me almost $300.00 😡Avis laissé le 7 juin 2022
avis de![kayak]()
2.0
The staff at Hertz was completely disengaged, unhelpful, and lacked knowledge about their fleet or how to be of help. Horrible service.Avis laissé le 6 juin 2022
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2.0
The pick up process was horrible. Didn’t have the car I had reserved. Despite me checking in online, the paperwork process was slow and disorganized. After i agreed to take a different kind of vehicle, no price adjustment was offered. Then, had to re-do the entire pick up process. Only then did they say the type of car I had ordered had been returned, so went through the entire process again. From that point on, everything was fine. Good vehicle. No problem at drop off.Avis laissé le 4 mai 2022
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10.0
The front desk was super helpful very early in the morning. Thank you!Avis laissé le 25 avr. 2022
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2.0
Vehicle could’ve been clean better, Also staff was not really friendlyAvis laissé le 31 janv. 2022
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2.0
The car was in horrific condition cleanliness as well as under the hood i presume and being a single woman driving through ice snow ect i felt beyond unsafe i returned the car early and didnt even fret about the 10$/gal gas total. I drove quite slow the entire time worst rental ever and i will not use the company again.Avis laissé le 8 janv. 2022
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2.0
The pick up and drop off details were incorrect on our confirmation, so the Hertz desk at the airport wouldn’t let us collect a car from them. They sent us to a different location and we ended up spending over $50 on Ubers trying to find it. When we got there the people on the desk were very rude and blamed us, even after I showed them the documentation we had been sent which had the incorrect information on it.Avis laissé le 28 déc. 2021
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