Points positifs : It was quick and easy!
Points négatifs : I made several reservations and could not find them!
Points positifs : In downtown. Flexible hour to return since the parking is 24h
Points négatifs : Deliver a car to a customer with 1/4 of the fuel is unacceptable. I know that they aren’t a gas station, but the rental is expensive to add this complexity to the customer
Points positifs : waited 3 hours to tell me that they had no cars
Points négatifs : not waiting 3 hours. cost me money
Points négatifs : Received a call
1 hour before pickup they would not have a car for me. Never Enterprise again.
Points positifs : Yes
Points négatifs : The seating in the vehicle
Points positifs : Nothing, the staff Enterprise staff was rude and provided no assistance locating another rental car as they could not fulfill their reservation. They left me standing in 95 degree parking lot to figure out what to do next.
Points négatifs : It would have been great if there was actually a rental car. I booked through Kayak and they confirmed the reservation as well as the availability of a car. There was no car. Kayak did this not once but twice! I spent two hours and $30 on Lyft’s try to find a car. Do not believe them they are selling fictitious inventory!
Points positifs : Average, nothing special to highlight.
Points positifs : Nothing. The staff, the facility, the communication was all extremely poor.
Points négatifs : I made a reservation only to find out that that does not matter. When I arrived, I was informed that they did not have any cars available and I was 8th in line to receive one. I asked why I was not contacted ahead of time. The manager was clueless and just shrugged. I waited for several hours and wasted money on ubers getting there and back. Never received a car or made it to my destination.
Points positifs : The staff was friendly and helpful, especially the manager. I asked for a discount because of the tardiness of when my car was available, and he gave it to me without any issue. I had no issue with the local staff and service. It was the company's service that was poor.
Points négatifs : My car was delivered to me 1.5 hours after my confirmed pick up time because, per the staff, the company had overbooked the location. Very poor and unacceptable planning. I waited outside in standing in the sun for 1.5 hours.
Points négatifs : Purchasing through kayak is a complete waste of money. They over charge
Points positifs : The car worked.
Points négatifs : They switched the location on me 2 days before the rental to a very inconvenient location. Once I arrived to pick up a small suv they did not have one. They "upgraded" me to a sedan which i did not prefer. From there they tried to get me to sign paperwork for an incorrect amount. I had to catch it and correct them and then they said they were trying to charge me because they upgraded me. The gas tank was not filled as they promised.
Points positifs : Very helpful staff
Points négatifs : A lot of hidden fees I wasn’t aware of
Chez Enterprise, une voiture de location à Chicago coûte en moyenne 103 € par jour.
Compacte (Jeep Renegade ou similaire) est la catégorie de voiture la plus réservée chez Enterprise à Chicago.
Enterprise possède 28 succursales à Chicago. Consultez notre carte des succursales Enterprise pour trouver celle qui vous convient le mieux.
Non (selon nos données)