Points négatifs : My rental broke down. Spent 30 minutes trying to get hold of someone on their emergency number and never did have success through that telephone number
Points positifs : I didn't like anything.
Points négatifs : I rented from the Dollar location at Midway airport. The Hispanic flamboyant manager on duty was extremely condescending and has a major anger management issue. Even though I PREPAID for the vehicle, I was told they were going to put a $200 hold on my credit (not debit) card. He then went on to say he couldn't override the policy (which I never asked him to) and that all rental car places do this. No they don't. I travel often to different cities all over the US. and only certain car rental places will impose a $200 or $400 (LAX) deposit. This man starts trying to over talk me so I said "I'm not going to argue with you." and left. Then when it's time for me to turn the car in, I'm standing outside waiting for the Hertz agent to close out the reservation for 15 mins while this lady intentionally skips my vehicle and then later admits it. Next thing I know here comes Mr. Flamboyant Manager charging at me and flailing his arms while he yells that I can get my receipt at the Dollar counter, once again not listening to anything I was saying or needing and actually lowered his fask mask to yell at me that he was calling airport security. Fire this loose canon and rethink your rental procedure.
Points positifs : Absolutely nothing
Points négatifs : I waited at the counter pick up my car from the airport location in Chicago Illinois for 35 minutes not one person showed up to help me I called the helpline their 1 800 number I was hung up on 3 different times and never got anybody on the line to help. I ended up not even renting the vehicle I would not recommend this company I would not recommend this company, how do you have nobody at your airport location, At 10:30 in the morning
Points positifs : Staff was awesome!!
Points négatifs : The wait to pick up the car was HORRIBLE!!!! To make matters worse they had charged me over $98.00 to refill it with gas when I had already filled the car before returning it. The total miles traveled was 82 when the average miles per gallon on a Corolla is approximately 35. That means at best I used probably 2 1/2 gallons. It was only after asking to speak with a manager, completing a survey and providing Dollar with a copy of my gas receipt for $5.00 and 2.519 gallons that they reversed the charges. Even with the receipt I was still charged approximately $14.00 for gas due to purchasing it 32 miles and not 10 miles from drop off. That would mean that I used approximately one gallon of gas with 1.59 gallons of a full tank which was more than when I first picked up the car. I have rented cars for 30 years with sons working for both Enterprise and Budget and not one bad experience. We will NEVER use dollar again!!!
Points positifs : There was no staff on site when we arrived to pick up our rental car and had to rent from a different company.
Points négatifs : Dollar could have rented us the car we pre paid for. They also could have a number to call for customer service that was staffed with a real person. We could not resolve this issue at the time with anyone at Dollar. There was no one to call as the customer service number was only staffed during limited business hours. I will never again rent from Dollar.
Points positifs : Staff at the Midway check-out booth on the lot was particularly helpful
Points négatifs : Had to wait quite a while for the car to be ready.
Points négatifs : When making reservation, had impression that offered insurance was from Dollar, not a third party. Was overcharged and now have hassle of fighting with them to get some of my money back.
Points négatifs : Ez pass did not work. Charged more than was quoted
Points positifs : Yes excellent customer service.
Points positifs : Very helpful with children
Points négatifs : The rental car center is a bus ride from the airport.
Points négatifs : I could join the rental company rewards members club to avoid the extremely long pick up line
Chez Dollar, une voiture de location à Chicago coûte en moyenne 61 € par jour.
Compacte (Jeep Renegade ou similaire) est la catégorie de voiture la plus réservée chez Dollar à Chicago.
Dollar possède 2 succursales à Chicago. Consultez notre carte des succursales Dollar pour trouver celle qui vous convient le mieux.
Non (selon nos données)
Non (selon nos données)