Voitures de location à Clearwater

Order one thing got another

Points positifs : Price

Points négatifs : Rude staff not customer friendly, Car was dirty they just hosed it down And didnt get car i requested guy just wanted to leave so in a rush said that was all he had available and he was upgrading me when i look at car its smaller than what i was suposed to get and scratched all over took pics when i came in all was closed . Not Happy

Worst customer service ever!

Points négatifs : I'm about to go on a long rant about Hertz Rent A Car. Hertz I booked a rental car through KAYAK for my trip to Boca Raton because I didn't want to put miles on my sports car. I specifically put my return time for 7pm on Friday the 23rd because I knew I would not be back from Bradenton to return the car until at least 6pm. Apparently my rental location closes at 5pm, which I was not aware of until I tried to return the car. That wasn't even the worst of my experience though.The rental car that they gave me was a Hyundai Accent, which was an upgrade from the economy that I originally booked. The car, however, was not in the best of shape. (Scrapes and dings, waterstains on both fron seats etc). I should have refused that car, but I didn't. It was all noted on the inspection, so I wasn't worried. When I got to Boca Raton, the tire pressure light came on. I contacted Hertz to see if they would swap out the car for me. I stated that I was going to be traveling half the state alone and didn't want a break down, being a single female. The gentleman on the phone told me that I had to treat the car as I would my own and get it checked out at a tire place. That he couldn't even swap it out because he didn't have a car he could swap it out for. So I took the car to the local Tires Plus, where the kind gentleman there checked my tires. He looked alarmed and proceeded to ask me who filled up my tires. I told him that it was a rental, so I was assuming that Hertz did. He said that my front left tire was supposed to have a PSI of 33 and it was currently at 73. That the car was dangerous to drive. He deflated the tire to the correct psi and sent me on my way. I drove back to Clearwater without incident. I tried to return the rental but the location was closed. I contacted Hertz Corporate to see what I could do. The lady on the phone said that I could return the car to an alternate location, but that I would have to pay a different location fee. She said that it it would just be cheaper to keep the car than to return it to Tampa Airport location and pay the fee and not have a ride back. Frustrated, I called the other Hertz Car Rental St Petersburg Clearwater Airport as that was actually close to me too and had extended hours. The girl that answered the phone there told me to have someone, maybe a family member drop off the car for me, since I could not get there during the 3 hour window that they were open on Saturdays. I said that I didn't want to have to pay to add on an authorized driver. She then stated, "Oh yeah. it would just be cheaper to keep the car another day." So Sunday morning, I looked up the hours of the Hertz I rented originally at and it stated 12-5. I made it there at 12;30, before any other additional days on the rental agreement and was told by the Hertz sales people that the rental counter was closed on Sundays. They then offered to take the keys, but could not give me a ride back to my house, which is 2 miles away.