Avis récents
- Tous les avis
- Positifs
- Neutres
- Négatifs
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2,0
Ripping customers off!
Points négatifs : After I booked my car reservation I was sent an email with the price of my car rental and it showed the amount I had agreed to pay. It also showed I paid for it and that I had a ZERO balance. I looked at my credit card statement after my trip and I noticed I was charged an additional $91 on the day I returned the car. I called Alamo and they said the price was $999 for the rental. The price I got (and what was in the email) from Price Line was $908. I called Alamo and they said it was a problem with Price Line; I live chatted with Price Line and they said the issue was with Alamo. The Price Line representative said the price they quote is an "approximate" price and that there could be additional fees! That's so shady! Alamo and Price Line are pointing the fingers at each other and I could not reach a representative from Price Line (kept connecting me with Alamo). Renter beware! Even though it says you have a zero balance due check your credit card statement! I will never book a car rental through this site, Price Line or Alamo again!
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3,2
I had to pay more than what you told me my total cost would be
Points positifs : Thanks
Points négatifs : The clerk.at Almo was very rude and no help trying to reconcile the price difference
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7,6
Points négatifs : They called me after returning the vehicle and said it was damaged and I didn’t hit anyone/thing.
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10,0
Points positifs : Good clean car
Points négatifs : Rear tail light was out.
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10,0
Points positifs : Great experience. We were going to get a smaller car but the agent in Jackson suggested a bigger SUV. I was skeptical at first but the car drove like a dream and made a big difference in making for a smooth and enjoyable vacation. The four of us loved the Expedition. Even the teen was happy. We were able to drop off in Kalispel no issues or problems. Great experience
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10,0
Very happy
Points positifs : Alamo made pick up and drop off easy and painless. Picked it up in Jackson Hole WY and dropped in Kalispell MT. My only minor complaint was that the instructions for drop off were not very clear at Kalispell airport - if they could put a sign up to "leave keys in car", or "if you have any issues, call__", that would be helpful. Overall I was extremely pleased with the service and the vehicle.
Points négatifs : My only minor complaint was that the instructions for drop off were not very clear at Kalispell airport - if they could put a sign up to "leave keys in car", or "if you have any issues, call__", that would be helpful.
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10,0
Rented a compact car but they gave us a subaru legacy
Points positifs : Great car. Brand new and AWD. Perfect for JAC. Thanks Alamo!
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10,0
Great!
Points positifs : Ease of check in, friendly, fast!
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10,0
Great experience!
Points positifs : Alamo staff was very informative to all my questions. We received a brand new rental car which we were so grateful! Really great experience overall!
Points négatifs : N/A
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7,6
Hidden fees made the cost much more than expected
Points positifs : The car was fantastic, we ended up getting a brand new vehicle with great gas mileage.
Points négatifs : When we originally booked the truck, we anticipated there would be an additional fee since we were under 25 years of age. However, not only were we charged the 25 and under fee which almost doubled our rental cost, but we were also charged a $250 vehicle change fee as their company has a policy against renting a truck specifically under 25, which we were never notified about in advance and thus were really left with no other options when we arrived at our destination to pick up the vehicle but to change over to a car. The customer service of Alamo rentals is severely lacking and I doubt we will rent from them again.
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10,0
Quick drop off. Right at the terminal entrance!
Points positifs : Gas available about 5 miles from airport in jackson.
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10,0
Points positifs : Best drop off spot. Very convenient.
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10,0
Points positifs : Good clean car
Points négatifs : Rear tail light was out.
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10,0
Points positifs : Great experience. We were going to get a smaller car but the agent in Jackson suggested a bigger SUV. I was skeptical at first but the car drove like a dream and made a big difference in making for a smooth and enjoyable vacation. The four of us loved the Expedition. Even the teen was happy. We were able to drop off in Kalispel no issues or problems. Great experience
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10,0
Very happy
Points positifs : Alamo made pick up and drop off easy and painless. Picked it up in Jackson Hole WY and dropped in Kalispell MT. My only minor complaint was that the instructions for drop off were not very clear at Kalispell airport - if they could put a sign up to "leave keys in car", or "if you have any issues, call__", that would be helpful. Overall I was extremely pleased with the service and the vehicle.
Points négatifs : My only minor complaint was that the instructions for drop off were not very clear at Kalispell airport - if they could put a sign up to "leave keys in car", or "if you have any issues, call__", that would be helpful.
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10,0
Rented a compact car but they gave us a subaru legacy
Points positifs : Great car. Brand new and AWD. Perfect for JAC. Thanks Alamo!
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10,0
Great!
Points positifs : Ease of check in, friendly, fast!
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10,0
Great experience!
Points positifs : Alamo staff was very informative to all my questions. We received a brand new rental car which we were so grateful! Really great experience overall!
Points négatifs : N/A
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10,0
Quick drop off. Right at the terminal entrance!
Points positifs : Gas available about 5 miles from airport in jackson.
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10,0
Points positifs : Best drop off spot. Very convenient.
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7,6
Points négatifs : They called me after returning the vehicle and said it was damaged and I didn’t hit anyone/thing.
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7,6
Hidden fees made the cost much more than expected
Points positifs : The car was fantastic, we ended up getting a brand new vehicle with great gas mileage.
Points négatifs : When we originally booked the truck, we anticipated there would be an additional fee since we were under 25 years of age. However, not only were we charged the 25 and under fee which almost doubled our rental cost, but we were also charged a $250 vehicle change fee as their company has a policy against renting a truck specifically under 25, which we were never notified about in advance and thus were really left with no other options when we arrived at our destination to pick up the vehicle but to change over to a car. The customer service of Alamo rentals is severely lacking and I doubt we will rent from them again.
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2,0
Ripping customers off!
Points négatifs : After I booked my car reservation I was sent an email with the price of my car rental and it showed the amount I had agreed to pay. It also showed I paid for it and that I had a ZERO balance. I looked at my credit card statement after my trip and I noticed I was charged an additional $91 on the day I returned the car. I called Alamo and they said the price was $999 for the rental. The price I got (and what was in the email) from Price Line was $908. I called Alamo and they said it was a problem with Price Line; I live chatted with Price Line and they said the issue was with Alamo. The Price Line representative said the price they quote is an "approximate" price and that there could be additional fees! That's so shady! Alamo and Price Line are pointing the fingers at each other and I could not reach a representative from Price Line (kept connecting me with Alamo). Renter beware! Even though it says you have a zero balance due check your credit card statement! I will never book a car rental through this site, Price Line or Alamo again!
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3,2
I had to pay more than what you told me my total cost would be
Points positifs : Thanks
Points négatifs : The clerk.at Almo was very rude and no help trying to reconcile the price difference
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