Avis des clients
Note globale
9,1 Excellent
Basé sur 236 avis
Note générale
9,2
Propreté
9,2
Confort
9,2
Prise en charge/Retour
9,2
Rapport qualité/prix
8,9
Passer directement au contenu principal
En utilisant notre site, vous acceptez que nous utilisions des cookies à des fins techniques, analytiques et de marketing. En savoir plus. fermer
Voitures de location à San José - Avis et annuaire des agences
Agences
╳
Airport Van
Agences à San José
765 Coleman Ave
1-408-573-7111
Alamo
Avis sur Alamo
Agences
╳
Alamo
Agences à San José
1659 Airport Blvd Ste 5
+1 844 370 8303
Avis récents
- Tous les avis
- Positifs
- Neutres
- Négatifs
-
2,0
Complicated
Points positifs : The staff were clean and presentable.
Points négatifs : When we hit a snag, I immediately got the impression they thought I was a terrorist, and things began to clamp down. No more smiles, no more hospitality, every thing was checking with mgmt, and double glances... I was trying to 'hack' (I work for Facebook, we hack things) the move to Seattle by renting a 15 seater van. I wasn't moving furniture, just a lot of boxes and a coffee table... It seemed to be a smart choice and I would save around $700 in moving expenses... But they strongly rejected me and my idea and I left for Uhaul.
avis de
-
8,0
Points positifs : Quick counter service. Ease of access to car.
Points négatifs : They had one car in the class I asked for and it was not in the best shape
avis de
-
10,0
Points positifs : Fast service. Very friendly.
avis de
-
2,0
Points positifs : Easy way of getting a rental car when you’re under 25.
Points négatifs : I returned my car a day early and they said I couldn’t get my refund back.
avis de
-
2,0
SATELLITE RADIO NEVER WORKED!
Points négatifs : I asked and paid for Syrius satellite radio. When I picked up car in San Jose airport building I couldn't ACCESS any stations via Syrius. Rental attendant told me they didn't work in the rental building but would when I drove outside. But when I started off on my trip, I STILL couldn't access satellite AND I NEVER DID! I had a 5 hour trip in the car by myself when I planned to listen to music and enjoy the drive, but instead I experienced 5 hours of frustration and irritation while constantly having to change standard stations and read advertisements on the screen telling me to call an 800 number to pay for a months worth of SATTELITE RADIO! I might not use Alamo again!
avis de
-
10,0
Points positifs : The service person at the car turn in found a sweater in the car my spouse had left and chased me down to return it. That is going the extra mile
avis de
-
9,2
I was very pleased with this Vehicle .
Points positifs : I like how room and comfortable to car was on the highways.
avis de
-
8,0
Points négatifs : The car displayed "maintenance required" for the entire trip duration, particularly worrisome as we drove approx 1000 miles
avis de
-
10,0
Excellent service
Points positifs : I am need a wheel chair when we travel, so was happy that my husband and I were met at the parking garage by a gentleman willing to help us with our luggage etc. Then when we returned the car, we were driven to our drop off at the terminal, so my husband did not have to juggle me in the wheel chair and our luggage n unfamiliar surroundings to find the check in. Thank you Alamo and helpers.
Points négatifs : Nothing, all was great
avis de
-
5,2
Drop of was pleasant
Points positifs : Drop of was pleasant
avis de
-
8,4
Points positifs : Very flexible & fair when we extended our trip. They made it very easy
Points négatifs : Car was still wet and the inside windows hadn't been cleaned.
avis de
-
10,0
Easy pick up and drop off
Points positifs : Super easy pick up and drop off. Many cars to choose from and very clean inside and out.
avis de
-
10,0
Points positifs : Fast service. Very friendly.
avis de
-
10,0
Points positifs : The service person at the car turn in found a sweater in the car my spouse had left and chased me down to return it. That is going the extra mile
avis de
-
9,2
I was very pleased with this Vehicle .
Points positifs : I like how room and comfortable to car was on the highways.
avis de
-
10,0
Excellent service
Points positifs : I am need a wheel chair when we travel, so was happy that my husband and I were met at the parking garage by a gentleman willing to help us with our luggage etc. Then when we returned the car, we were driven to our drop off at the terminal, so my husband did not have to juggle me in the wheel chair and our luggage n unfamiliar surroundings to find the check in. Thank you Alamo and helpers.
Points négatifs : Nothing, all was great
avis de
-
10,0
Easy pick up and drop off
Points positifs : Super easy pick up and drop off. Many cars to choose from and very clean inside and out.
avis de
-
8,0
Points positifs : Quick counter service. Ease of access to car.
Points négatifs : They had one car in the class I asked for and it was not in the best shape
avis de
-
8,0
Points négatifs : The car displayed "maintenance required" for the entire trip duration, particularly worrisome as we drove approx 1000 miles
avis de
-
8,4
Points positifs : Very flexible & fair when we extended our trip. They made it very easy
Points négatifs : Car was still wet and the inside windows hadn't been cleaned.
avis de
-
2,0
Complicated
Points positifs : The staff were clean and presentable.
Points négatifs : When we hit a snag, I immediately got the impression they thought I was a terrorist, and things began to clamp down. No more smiles, no more hospitality, every thing was checking with mgmt, and double glances... I was trying to 'hack' (I work for Facebook, we hack things) the move to Seattle by renting a 15 seater van. I wasn't moving furniture, just a lot of boxes and a coffee table... It seemed to be a smart choice and I would save around $700 in moving expenses... But they strongly rejected me and my idea and I left for Uhaul.
avis de
-
2,0
Points positifs : Easy way of getting a rental car when you’re under 25.
Points négatifs : I returned my car a day early and they said I couldn’t get my refund back.
avis de
-
2,0
SATELLITE RADIO NEVER WORKED!
Points négatifs : I asked and paid for Syrius satellite radio. When I picked up car in San Jose airport building I couldn't ACCESS any stations via Syrius. Rental attendant told me they didn't work in the rental building but would when I drove outside. But when I started off on my trip, I STILL couldn't access satellite AND I NEVER DID! I had a 5 hour trip in the car by myself when I planned to listen to music and enjoy the drive, but instead I experienced 5 hours of frustration and irritation while constantly having to change standard stations and read advertisements on the screen telling me to call an 800 number to pay for a months worth of SATTELITE RADIO! I might not use Alamo again!
avis de
-
5,2
Drop of was pleasant
Points positifs : Drop of was pleasant
avis de
Avis
Avis sur Avis
Agences
╳
Avis
Agences à San José
1659 Airport Boulevard, Suite 2
+1 408 993 2224
2180 Tully Road
+1 408 809 0502
3680 Stevens Creek Boulevard, Suite B
+1 669 223 0424
Avis des clients
Note globale
7,2 Bien
Basé sur 29 avis
Note générale
7,2
Propreté
7,2
Confort
7,4
Prise en charge/Retour
6,9
Rapport qualité/prix
7,2
Avis récents
- Tous les avis
- Positifs
- Neutres
- Négatifs
-
8,4
Points négatifs : The reservation was messed up on line so Avis had me picking up and returning in San Jose even though my on line request showed return to MRY ( Monterey). When I tried to correct by phone I was disconnected or hung up on 4 times, ultimately reached some foreign person and was told there was nothing to be done except pay an unreasonable fee to rent at SJC airport. The office I went to on Tully Road in South San Jose by bus, light rail and another bus was excellent. The Avis employee was good. Avis and their out of country phone support is a typical big corporate looser. JAE
avis de
-
2,0
Points négatifs : Don't make reservations if you don't have cars
avis de
-
7,2
A one-hour pickup is just too long
Points négatifs : The line was about 5 deep with two agents and it still took an hour to get the car.
avis de
-
10,0
Points négatifs : Had to pick up the car at a remote location
avis de
-
10,0
Quick drop off and friendly staff
Points positifs : Fast, simple dropoff at the Avis San Jose airport location. Friendly, helpful staff to direct the process.
avis de
-
2,0
Rude staff and charges one way fee
Points positifs : Did not like anything
Points négatifs : The associate was rude and acted like it was my fault that I was being charges one way fee. Despite of the fact that I made a call before I went to return the car and that I was provided a case number, he refused to acknowledge it. He LITERELLY threw the car key and the papers with all the information at me saying that he will not close up the contract until I pay the amount I was required. I was promised a refund in 2 days. That was on 12th of May, no refund, blocked international bank account, daily overdraft fees and terrible customer service since then. Rented the car with Avis now, and never again. If I don't see my refund soon, lawsuit is the last option.
avis de
-
6,0
Lowest price is not always the lowest
Points positifs : price was very cheap, but location was so far from airport it cost more than taking an Uber
Points négatifs : location, readiness of car, customer support
avis de
-
10,0
Very friendly staff!
Points positifs : Everyone was super friendly from pick up to drop off. The car was very nice and drove quite nice. Will definitely be doing business with Avis again!
avis de
-
2,0
Bad reservation
Points positifs : The Avis agent was helpful
Points négatifs : The reservation by Kayak was badly done, and not at the airport location I specified. The Avis agent wss not familiar with the location reserved, and his only recourse was to charge me a much higher rate.
avis de
-
7,6
Points positifs : Good value for the price we paid. The other car companies were 2x the price.
Points négatifs : No overnight dropoff at this location. Was not told the insurance i bought was not though Avis directly. It was through a 3rd party.
avis de
-
2,0
Points positifs : Called me a day before my travel that they do not have cars and are not able to provide me car. I had booked 2 months ago to avoid such thing. At least they called me so leaving with 1 star.
avis de
-
10,0
Points positifs : Not as crowded as rental car services at San Jose Airport.
Points négatifs : Not much selection to choose from.
avis de
-
10,0
Points négatifs : Had to pick up the car at a remote location
avis de
-
10,0
Quick drop off and friendly staff
Points positifs : Fast, simple dropoff at the Avis San Jose airport location. Friendly, helpful staff to direct the process.
avis de
-
10,0
Very friendly staff!
Points positifs : Everyone was super friendly from pick up to drop off. The car was very nice and drove quite nice. Will definitely be doing business with Avis again!
avis de
-
10,0
Points positifs : Not as crowded as rental car services at San Jose Airport.
Points négatifs : Not much selection to choose from.
avis de
-
8,4
Points négatifs : The reservation was messed up on line so Avis had me picking up and returning in San Jose even though my on line request showed return to MRY ( Monterey). When I tried to correct by phone I was disconnected or hung up on 4 times, ultimately reached some foreign person and was told there was nothing to be done except pay an unreasonable fee to rent at SJC airport. The office I went to on Tully Road in South San Jose by bus, light rail and another bus was excellent. The Avis employee was good. Avis and their out of country phone support is a typical big corporate looser. JAE
avis de
-
7,2
A one-hour pickup is just too long
Points négatifs : The line was about 5 deep with two agents and it still took an hour to get the car.
avis de
-
7,6
Points positifs : Good value for the price we paid. The other car companies were 2x the price.
Points négatifs : No overnight dropoff at this location. Was not told the insurance i bought was not though Avis directly. It was through a 3rd party.
avis de
-
2,0
Points négatifs : Don't make reservations if you don't have cars
avis de
-
2,0
Rude staff and charges one way fee
Points positifs : Did not like anything
Points négatifs : The associate was rude and acted like it was my fault that I was being charges one way fee. Despite of the fact that I made a call before I went to return the car and that I was provided a case number, he refused to acknowledge it. He LITERELLY threw the car key and the papers with all the information at me saying that he will not close up the contract until I pay the amount I was required. I was promised a refund in 2 days. That was on 12th of May, no refund, blocked international bank account, daily overdraft fees and terrible customer service since then. Rented the car with Avis now, and never again. If I don't see my refund soon, lawsuit is the last option.
avis de
-
6,0
Lowest price is not always the lowest
Points positifs : price was very cheap, but location was so far from airport it cost more than taking an Uber
Points négatifs : location, readiness of car, customer support
avis de
-
2,0
Bad reservation
Points positifs : The Avis agent was helpful
Points négatifs : The reservation by Kayak was badly done, and not at the airport location I specified. The Avis agent wss not familiar with the location reserved, and his only recourse was to charge me a much higher rate.
avis de
-
2,0
Points positifs : Called me a day before my travel that they do not have cars and are not able to provide me car. I had booked 2 months ago to avoid such thing. At least they called me so leaving with 1 star.
avis de
Budget
Avis sur Budget
Agences
╳
Budget
Agences à San José
1659 Airport Boulevard, Ste 3
+1 408 286 7850
2180 Tully Road
+1 408 809 0512
3680 Stevens Creek Boulevard
+1 669 244 4335
Avis des clients
Note globale
8,3 Excellent
Basé sur 85 avis
Note générale
8,2
Propreté
8,6
Confort
8,3
Prise en charge/Retour
8,2
Rapport qualité/prix
8,3
Avis récents
- Tous les avis
- Positifs
- Neutres
- Négatifs
-
10,0
Very efficicent.
Points positifs : Drop off took less than 5 min
avis de
-
2,0
Points négatifs : They will no longer accept debit cards without a return ticket.
avis de
-
10,0
Easy and excellent service
Points positifs : It was easy to get to from the airport, car rental upgraded, and easy drop off. It was my first time renting a car and I'd be happy to do it again. Thanks!
avis de
-
8,8
Nice car.
Points positifs : Liked the car and the easy check-in and check-out procedures.
Points négatifs : I wish there is drop center in Fremont for Budget.
avis de
-
10,0
Points positifs : Excellent customer service.
avis de
-
10,0
Points positifs : Very efficient in both pick up and drop off
avis de
-
10,0
good price
Points positifs : was good value
avis de
-
2,0
Rental was fine-they tried to overcharge me after
Points positifs : Rental was fine
Points négatifs : They charged me for not bringing back a full tank even though I filled up and presented the receipt at the time of return. It took multiple phone calls and a lot of time to find the receipt and send it in after the fact to prove I didn't deserve the charge. It seems like they do this to try and squeeze a little more out of you
avis de
-
2,0
Terrible procedures and customer service
Points négatifs : I received a call 2 hours after I dropped the car off claiming the car was in an accident when it was in my possession. Not true.
avis de
-
8,4
Points positifs : Returning the car was extremely easy.
avis de
-
9,2
Hooked it up when issues arose
Points positifs : Apparently kayak doesn't communicateven well with what they process of pick up is and the truck was marked with a different name but once I was picked up the guy was really nice and upgraded me for my troubles. Overall great experience!
avis de
-
6,0
Limited Miles
Points positifs : The customer service was good and car was in excellent condition. Overall experience at Budget was good.
Points négatifs : I was not aware that the car had limited miles. Neither kayak nor budget did not make it clear when renting the car. I
avis de
-
10,0
Very efficicent.
Points positifs : Drop off took less than 5 min
avis de
-
10,0
Easy and excellent service
Points positifs : It was easy to get to from the airport, car rental upgraded, and easy drop off. It was my first time renting a car and I'd be happy to do it again. Thanks!
avis de
-
8,8
Nice car.
Points positifs : Liked the car and the easy check-in and check-out procedures.
Points négatifs : I wish there is drop center in Fremont for Budget.
avis de
-
10,0
Points positifs : Excellent customer service.
avis de
-
10,0
Points positifs : Very efficient in both pick up and drop off
avis de
-
10,0
good price
Points positifs : was good value
avis de
-
9,2
Hooked it up when issues arose
Points positifs : Apparently kayak doesn't communicateven well with what they process of pick up is and the truck was marked with a different name but once I was picked up the guy was really nice and upgraded me for my troubles. Overall great experience!
avis de
-
2,0
Points négatifs : They will no longer accept debit cards without a return ticket.
avis de
-
2,0
Rental was fine-they tried to overcharge me after
Points positifs : Rental was fine
Points négatifs : They charged me for not bringing back a full tank even though I filled up and presented the receipt at the time of return. It took multiple phone calls and a lot of time to find the receipt and send it in after the fact to prove I didn't deserve the charge. It seems like they do this to try and squeeze a little more out of you
avis de
-
2,0
Terrible procedures and customer service
Points négatifs : I received a call 2 hours after I dropped the car off claiming the car was in an accident when it was in my possession. Not true.
avis de
-
6,0
Limited Miles
Points positifs : The customer service was good and car was in excellent condition. Overall experience at Budget was good.
Points négatifs : I was not aware that the car had limited miles. Neither kayak nor budget did not make it clear when renting the car. I
avis de
Dollar
Avis sur Dollar
Agences
╳
Dollar
Agences à San José
1659 Airport Blvd
+1 866 434 2226
Avis des clients
Note globale
7,4 Bien
Basé sur 136 avis
Note générale
7,3
Propreté
7,8
Confort
7,6
Prise en charge/Retour
7,1
Rapport qualité/prix
7,3
Avis récents
- Tous les avis
- Positifs
- Neutres
- Négatifs
-
9,2
Points positifs : Got a free upgrade from Economy to Compact. Drop off was quick and easy.
Points négatifs : There was a bit of a line to pick up the car, so waiting about 15 minutes before being served.
avis de
-
9,6
Points positifs : Customer service was excellent at the pick up. very reasonable prices!
Points négatifs : Needed better directions for dropping the car off during non business hours
avis de
-
5,6
Does not honor Military Under 25 waiver
Points négatifs : Ended up paying twice as much as the reported price on Kayak due to the fact that I'm under 25 despite the fact that I have an Active Duty Military ID. I have rented cars from may other companies who all honor the military waiver to the under 25 rule, but the lady at the counter refused and charged me over $125 in added fees.
avis de
-
10,0
Easy rental
Points positifs : Easy check in and pickup in San Jose. Great choice of economy vehicles. Drop off simple.
avis de
-
9,6
Great deal on a car rental
Points positifs : Very reasonable price for a multi-week rental. I needed to extend it and it was an easy phone call and they extended the same rate.
Points négatifs : The rental car garage at SJC is a little difficult to navigate
avis de
-
4,0
doubled the overall bill while returning the car
Points négatifs : the tank was 80% full when returned. But they charged for half tank with the price of 9.99 per gallon which was so ridiculous and doubled the overall bill while returning the car
avis de
-
5,2
Points positifs : NIce new car
Points négatifs : Dollar rent a car wait during pick up was a very long time, very unflexible on return date and return location.
avis de
-
8,0
Points positifs : van was in good condition!
avis de
-
8,4
Points positifs : Car was clean and comfortable. Lost item was returned immediately.
Points négatifs : Did not know in advance that credit card is required. I was not allowed to pick up using debit card. That caused a lot of inconvenience including changing of pick up day.
avis de
-
8,4
Points positifs : Liked - Doing pickup paper work was easy i.e. admin was very good. - Drop off was flawless.
Points négatifs : Didn't like - Staff directing you to car and checkout didn't appear to be interested. Person at gate doing summary checkout was arrogant.
avis de
-
6,4
Points positifs : The car was affordable and had no issues.
Points négatifs : I waited for a long time to pick up the car.
avis de
-
2,0
Points négatifs : Did not have the vehicle I reserved months ago. Was substituted with a van.
avis de
-
9,2
Points positifs : Got a free upgrade from Economy to Compact. Drop off was quick and easy.
Points négatifs : There was a bit of a line to pick up the car, so waiting about 15 minutes before being served.
avis de
-
9,6
Points positifs : Customer service was excellent at the pick up. very reasonable prices!
Points négatifs : Needed better directions for dropping the car off during non business hours
avis de
-
10,0
Easy rental
Points positifs : Easy check in and pickup in San Jose. Great choice of economy vehicles. Drop off simple.
avis de
-
9,6
Great deal on a car rental
Points positifs : Very reasonable price for a multi-week rental. I needed to extend it and it was an easy phone call and they extended the same rate.
Points négatifs : The rental car garage at SJC is a little difficult to navigate
avis de
-
8,0
Points positifs : van was in good condition!
avis de
-
8,4
Points positifs : Car was clean and comfortable. Lost item was returned immediately.
Points négatifs : Did not know in advance that credit card is required. I was not allowed to pick up using debit card. That caused a lot of inconvenience including changing of pick up day.
avis de
-
8,4
Points positifs : Liked - Doing pickup paper work was easy i.e. admin was very good. - Drop off was flawless.
Points négatifs : Didn't like - Staff directing you to car and checkout didn't appear to be interested. Person at gate doing summary checkout was arrogant.
avis de
-
5,6
Does not honor Military Under 25 waiver
Points négatifs : Ended up paying twice as much as the reported price on Kayak due to the fact that I'm under 25 despite the fact that I have an Active Duty Military ID. I have rented cars from may other companies who all honor the military waiver to the under 25 rule, but the lady at the counter refused and charged me over $125 in added fees.
avis de
-
4,0
doubled the overall bill while returning the car
Points négatifs : the tank was 80% full when returned. But they charged for half tank with the price of 9.99 per gallon which was so ridiculous and doubled the overall bill while returning the car
avis de
-
5,2
Points positifs : NIce new car
Points négatifs : Dollar rent a car wait during pick up was a very long time, very unflexible on return date and return location.
avis de
-
6,4
Points positifs : The car was affordable and had no issues.
Points négatifs : I waited for a long time to pick up the car.
avis de
-
2,0
Points négatifs : Did not have the vehicle I reserved months ago. Was substituted with a van.
avis de
Agences
╳
Eagle Rent A Car
Agences à San José
75 Phelan Ave, Suite 2
San Jose airport
Enterprise
Avis sur Enterprise
Agences
╳
Enterprise
Agences à San José
1080 D Blossom Hill Rd
+1 408 979 8282
1485 Kerley Dr
+1 408 437 1001
1659 Airport Blvd Ste 5
+1 408 452 1100
2635 Cunningham Ave
+1 408 937 4988
282 S Montgomery St
+1 408 286 4444
300 Almaden Blvd
+1 408 286 4444
3581 Stevens Creek Blvd
+1 408 246 6477
3591 Pearl Avenue
+1 408 448 2100
395 Curtner Ave
+1 408 280 2111
Avis des clients
Note globale
8,8 Excellent
Basé sur 193 avis
Note générale
8,9
Propreté
8,9
Confort
8,9
Prise en charge/Retour
8,9
Rapport qualité/prix
8,6
Avis récents
- Tous les avis
- Positifs
- Neutres
- Négatifs
-
2,0
Eh
Points positifs : I chose enterprise for there awesomeness in multiple caterogories but this time They feel extremely short
Points négatifs : Dirty car inside and out, garbage underneath the seat; stains in backseat. Outside was super dirty (couldn't see when picked up because of how dark). Smelled like marijuana inside too from previous user
avis de
-
9,6
Points positifs : The staff was professional an appreciated our choice of using their company. Nice selection of cars - ease of getting to the location. The return was as smooth as can be.
Points négatifs : we upgraded our choice of cars but was not told the price of the upgrade.
avis de
-
10,0
Points positifs : The process was seamless and there were no caveats
avis de
-
10,0
Points positifs : Quick and easy.
avis de
-
10,0
It started with a rental
Points positifs : I loved everything about the experience. I can in for an intermediate SUV, but I was a signed a full size. The price didn't change and the price was excellent. Everyone at the center was friendly and amicable. I was thrown off by the greetings from the employees that weren't even helping me. Those little details make for an excellent experience. The over all rental experience was great and I'll definitely rent with them again.
Points négatifs : There was very little that I didn't like from this experience.
avis de
-
10,0
Great easy process.
Points positifs : Process was super quick and easy when they were checking us in. Everyone was very nice and pleasant to interact with.
avis de
-
10,0
Points positifs : Outstanding in every way!!
avis de
-
10,0
Superb Customer Service
Points positifs : Some of the friendliest, most helpful people I've ever encountered. We had booked for the wrong weekend and the manager was happy to find us a car, and at the same rate. So great!
Points négatifs : Nothing!
avis de
-
10,0
Points négatifs : The customer service at Enterprise was excellent. The representative at the counter noticed that I was in a hurry, so they let the representative handling the cars know to speed up the check out process. When I got to the garage, the only car that was ready was a luxury car, so they ended up giving it to me when I only paid for a compact! Very friendly and helpful customer service.
avis de
-
10,0
Points positifs : Very Friendly service a at the San Jose, CA -Kerley Drive office!
avis de
-
10,0
Great Service - Good Price - close enough to airpo
Points positifs : Service was very friendly. I really liked that they called to make sure we are coming and when I called back to let them know we would be 20 minutes, they were very helpful. Very personable. They had a solution for our return. It gave us the necessary flexibility to return the car. Even though returning the car and leaving it parked on the street was a little nerve-racking but it all worked out. Car was exactly what we needed and what was promised. Thank youuuuu
avis de
-
10,0
Superior Service
Points positifs : Super friendly and quick service. I got what I needed within 15 minutes. The process was smoother than silk.
avis de
-
9,6
Points positifs : The staff was professional an appreciated our choice of using their company. Nice selection of cars - ease of getting to the location. The return was as smooth as can be.
Points négatifs : we upgraded our choice of cars but was not told the price of the upgrade.
avis de
-
10,0
Points positifs : The process was seamless and there were no caveats
avis de
-
10,0
Points positifs : Quick and easy.
avis de
-
10,0
It started with a rental
Points positifs : I loved everything about the experience. I can in for an intermediate SUV, but I was a signed a full size. The price didn't change and the price was excellent. Everyone at the center was friendly and amicable. I was thrown off by the greetings from the employees that weren't even helping me. Those little details make for an excellent experience. The over all rental experience was great and I'll definitely rent with them again.
Points négatifs : There was very little that I didn't like from this experience.
avis de
-
10,0
Great easy process.
Points positifs : Process was super quick and easy when they were checking us in. Everyone was very nice and pleasant to interact with.
avis de
-
10,0
Points positifs : Outstanding in every way!!
avis de
-
10,0
Superb Customer Service
Points positifs : Some of the friendliest, most helpful people I've ever encountered. We had booked for the wrong weekend and the manager was happy to find us a car, and at the same rate. So great!
Points négatifs : Nothing!
avis de
-
10,0
Points négatifs : The customer service at Enterprise was excellent. The representative at the counter noticed that I was in a hurry, so they let the representative handling the cars know to speed up the check out process. When I got to the garage, the only car that was ready was a luxury car, so they ended up giving it to me when I only paid for a compact! Very friendly and helpful customer service.
avis de
-
10,0
Points positifs : Very Friendly service a at the San Jose, CA -Kerley Drive office!
avis de
-
10,0
Great Service - Good Price - close enough to airpo
Points positifs : Service was very friendly. I really liked that they called to make sure we are coming and when I called back to let them know we would be 20 minutes, they were very helpful. Very personable. They had a solution for our return. It gave us the necessary flexibility to return the car. Even though returning the car and leaving it parked on the street was a little nerve-racking but it all worked out. Car was exactly what we needed and what was promised. Thank youuuuu
avis de
-
10,0
Superior Service
Points positifs : Super friendly and quick service. I got what I needed within 15 minutes. The process was smoother than silk.
avis de
Agences
╳
Flight Car
Agences à San José
San Jose airport
+1 844 742 5870
Avis sur Fox
Agences
╳
Fox
Agences à San José
1659 Airport Blvd
+1 408 709 2950
Avis des clients
Note globale
6,5 Bien
Basé sur 162 avis
Note générale
6,3
Propreté
6,5
Confort
6,6
Prise en charge/Retour
6,3
Rapport qualité/prix
6,5
Avis récents
- Tous les avis
- Positifs
- Neutres
- Négatifs
-
10,0
Nice friendly people.
Points négatifs : Everyone was very nice & helpful.
avis de
-
5,2
Bait and switch
Points négatifs : I paid double the online price because my flight was 2 hours late. They cancelled my reservation. The online price was still available online, but the man at the counter said I'd have to wait another hour for it to process if I rebooked online. In my experience, other companies do not cancel if you are late to pickup your car. I suggest using them.
avis de
-
2,0
Terrible Customer Service and A Total Ripoff- DO NOT USE THEM
Points positifs : Nothing
Points négatifs : Customer service, poor management of calls (had to wait almost a half hour before I hung up) and I got charged $70 for a rental car date that THEY messed up. The people at the Fox at the San Jose Airport were so rude and unhelpful. I ended up just paying the $70 so I could rent from another company. Terrible, absolutely terrible.
avis de
-
2,0
Disapointed
Points positifs : Was able to rent a car
Points négatifs : Was given the wrong car had to to pay much more the what was on the resevation
avis de
-
5,2
Service at pick-up was abysmal, due to very long wait/inefficiency.
Points positifs : The car was fine, drop-off was fine
Points négatifs : I waited 40-50 minutes in line to get the car. One clerk for a long time, then another came out to help, but after a few minutes, the original clerk left, while there were still many people waiting. I watched other rental agencies move through their lines much more quickly.
avis de
-
3,2
Pick up and drop off was terrible
Points positifs : The car was clean
Points négatifs : I didn't like how long it took to get the car. I was at the counter for about 40 minutes and waited in the front of the line for about 20 minutes. They were not busy but seems like something is always wrong with their system.
avis de
-
2,0
Horrible experience.
Points négatifs : I was not able to get my rental until 4.5 hours after my scheduled pick up time. The car I got was not even the size I requested it was larger and consequently added more to my gas budget. Everything was a domino effect of my rental. Since I wasn't able to leave on time for my trip I ended up returning late as well which was still charged as another added day. This was the worst experience I've ever encountered from car rental. kayak customer service was unhelpful in assisting me to extend my rental timeframe which added another fee on top. Never again.. kayak. Never ever.
avis de
-
2,0
Poor Customer Experience
Points négatifs : Customer Representative was too rude at the SJC airport counter and was only bent on selling insurance and questioned my Credit Card credentials. Had to decline and go for another rental
avis de
-
5,2
Mediocre. A bit slow. Car not ready for pick up
Points positifs : I got the van I needed for my purposes. The staff was accommodating
Points négatifs : The process to pick up the car took about an hour and a half. The staff was accommodating but slow. The vehicle I booked was not cleaned yet even 1 hour after my scheduled time. They tried to offer me another car but luckily I didn't need the van I wanted to be clean. I just needed a van wth the seats down to transport a bike. The van worked well but the experience was a bit too slow for me.
avis de
-
2,0
Points négatifs : They cancelled my booking and teied to sell me on the spot rate.
avis de
-
5,6
Value for the money
Points positifs : Value for the money
Points négatifs : The service! Stood in line for 1 hour to process a car for pickup. Fox had to reassign us a new car bc the original was not available, this added another 15/ 20 minutes. Attempted to use our credit card but the card was rejected twice; therefore, used the debit card. Later, we discovered that both credit card transactions did indeed processed. Trying/waiting to get someone on the phone took about 1 hour.
avis de
-
2,0
Overbooked & denied a car
Points positifs : The guy at the counter was very apologetic. THRIFY saved me.
Points négatifs : HORRIBLE. Kayak allowed me to book a car rental but when I got there they were already sold out. He said it would be 3-4 HOURS to get a car. I wasted $20 in lyft to get there. Would not book again.
avis de
-
5,2
Bait and switch
Points négatifs : I paid double the online price because my flight was 2 hours late. They cancelled my reservation. The online price was still available online, but the man at the counter said I'd have to wait another hour for it to process if I rebooked online. In my experience, other companies do not cancel if you are late to pickup your car. I suggest using them.
avis de
-
2,0
Terrible Customer Service and A Total Ripoff- DO NOT USE THEM
Points positifs : Nothing
Points négatifs : Customer service, poor management of calls (had to wait almost a half hour before I hung up) and I got charged $70 for a rental car date that THEY messed up. The people at the Fox at the San Jose Airport were so rude and unhelpful. I ended up just paying the $70 so I could rent from another company. Terrible, absolutely terrible.
avis de
-
2,0
Disapointed
Points positifs : Was able to rent a car
Points négatifs : Was given the wrong car had to to pay much more the what was on the resevation
avis de
-
5,2
Service at pick-up was abysmal, due to very long wait/inefficiency.
Points positifs : The car was fine, drop-off was fine
Points négatifs : I waited 40-50 minutes in line to get the car. One clerk for a long time, then another came out to help, but after a few minutes, the original clerk left, while there were still many people waiting. I watched other rental agencies move through their lines much more quickly.
avis de
-
3,2
Pick up and drop off was terrible
Points positifs : The car was clean
Points négatifs : I didn't like how long it took to get the car. I was at the counter for about 40 minutes and waited in the front of the line for about 20 minutes. They were not busy but seems like something is always wrong with their system.
avis de
-
2,0
Horrible experience.
Points négatifs : I was not able to get my rental until 4.5 hours after my scheduled pick up time. The car I got was not even the size I requested it was larger and consequently added more to my gas budget. Everything was a domino effect of my rental. Since I wasn't able to leave on time for my trip I ended up returning late as well which was still charged as another added day. This was the worst experience I've ever encountered from car rental. kayak customer service was unhelpful in assisting me to extend my rental timeframe which added another fee on top. Never again.. kayak. Never ever.
avis de
-
2,0
Poor Customer Experience
Points négatifs : Customer Representative was too rude at the SJC airport counter and was only bent on selling insurance and questioned my Credit Card credentials. Had to decline and go for another rental
avis de
-
5,2
Mediocre. A bit slow. Car not ready for pick up
Points positifs : I got the van I needed for my purposes. The staff was accommodating
Points négatifs : The process to pick up the car took about an hour and a half. The staff was accommodating but slow. The vehicle I booked was not cleaned yet even 1 hour after my scheduled time. They tried to offer me another car but luckily I didn't need the van I wanted to be clean. I just needed a van wth the seats down to transport a bike. The van worked well but the experience was a bit too slow for me.
avis de
-
2,0
Points négatifs : They cancelled my booking and teied to sell me on the spot rate.
avis de
-
5,6
Value for the money
Points positifs : Value for the money
Points négatifs : The service! Stood in line for 1 hour to process a car for pickup. Fox had to reassign us a new car bc the original was not available, this added another 15/ 20 minutes. Attempted to use our credit card but the card was rejected twice; therefore, used the debit card. Later, we discovered that both credit card transactions did indeed processed. Trying/waiting to get someone on the phone took about 1 hour.
avis de
-
2,0
Overbooked & denied a car
Points positifs : The guy at the counter was very apologetic. THRIFY saved me.
Points négatifs : HORRIBLE. Kayak allowed me to book a car rental but when I got there they were already sold out. He said it would be 3-4 HOURS to get a car. I wasted $20 in lyft to get there. Would not book again.
avis de
Hertz
Avis sur Hertz
Agences
╳
Hertz
Agences à San José
1040 The Alameda
+1 408 998 8207
1659 Airport Blvd
+1 408 938 6000
2487 Alum Rock
+1 408 929 0995
3076 Almaden Expwy
+1 408 265 6050
3565 Stevens Creek Blvd
+1 408 260 9476
5645 Cottle Rd
+1 408 578 4021
575 W San Carlos St
+1 408 998 8207
725 Ridder Park Drive#95
+1 408 437 6250
Avis des clients
Note globale
7,1 Bien
Basé sur 147 avis
Note générale
6,9
Propreté
7,4
Confort
7,3
Prise en charge/Retour
6,7
Rapport qualité/prix
7,0
Avis récents
- Tous les avis
- Positifs
- Neutres
- Négatifs
-
9,2
Points positifs : Pick up was easy; car was clean and ran well.
Points négatifs : I thought the overall cost was relatively high. It included a different drop off location, but still seemed high--$62/day for a small CRV.
avis de
-
7,2
It Was What We Needed
Points positifs : I liked the manager or associate who worked with memo the rental. He was calm, courteous, and upbeat. Raffi - if I recall correctly - was excellent to work with to get my rental started. The car overall was what we needed for our trip.
Points négatifs : We had paid for the car ahead of time to save on time and money. Unfortunately the location didn't have our car and so we had to wait for someone to come drop it off. We waited at least an hour but we were compensated for our time. The car was a bit of a mess from a previous experience. Some kind of sap had gotten all over the car in spots and had been cooked on so it wouldn't come off easily. The exterior door handle seemed to have had its coating almost scrapped off. The interior door latch seemed as though someone had taken a knife and carved into it. In fact I cut my hand slightly one day during the use but it wasn't bad to cause concern. A different car would have been better but we were in a crunch and needed something with a large capacity so this had to do.
avis de
-
2,8
Decent staff, horrific company
Points positifs : I was given a $25 voucher for the address mishap.
Points négatifs : The engine maintenance light was on the whole time, I was sent to the wrong address (the address on the receipt was to a location that closed over a year ago, so I paid double the cab fare getting to the right place), it then took over an hour to get out the door with my car despite only one person being ahead of me. When the car stalled and that engine light started to look suspicious, they refused to allow me to return to another location. They wanted to charge me a one-way rental fee. I appreciated the voucher, but I'll never use it. I'll never return to Hertz again.
avis de
-
9,2
The Hertz staff at SJC need a raise.
Points positifs : Long story short, I made a mistake in my booking and the staff at SJC made everything right in minutes.
Points négatifs : Absolutely nothing.
avis de
-
6,0
No car available
Points négatifs : When I got to the car rental location, there were zero cars available. I was told there was a glitch in the system that allows people to make reservations even though there are no cars for them. Had to leave and go to sjc to get a car. Luckily they honored the same price, but tacked on airport fees. I had to cancel my plans to go to Tahoe that day because of the time it took to obtain car. Also cannot believe hertz charges $10/gallon to fill up the car. That's atrocious.
avis de
-
8,0
Points négatifs : Car was really bear bones- no fob for opening door.
avis de
-
2,0
Real bad customer service. Perhaps amazon should but you out.
Points positifs : Nothing
Points négatifs : The agent made us wait, there was only one other customer. Secondly he kept talking to other people on the phone all the time. He barely cleaned the car, and was not helpful. He made us feel like he was doing us a favor. Sorry this is not how customers should be treated.
avis de
-
7,6
Points positifs : Car was clean and service was friendly.
Points négatifs : There was only one person helping people - including going out and inspecting cars. This caused a line and waiting time of about 30-45 mins.
avis de
-
10,0
Points positifs : The guys at the checkout counter in San Jose were fantastic!
avis de
-
10,0
Hertz was great but I was disappointed with third-party who we booked
Points positifs : They're very kind and accommodating us when there was confusion about where the car pickup was they also did an excellent job of moving his through the process quickly and they also gave us a ride back to our terminal great service by Hertz
avis de
-
6,8
Reasonable Price - I guess you get what you pay for!
Points positifs : Car was in good shape and ran well.
Points négatifs : Check-in and check-out were lousy. The staff acted like I was a burden and said only a few words to me.
avis de
-
8,4
Points positifs : Pick-up and drop-off was convenient.
Points négatifs : The car had a strong air freshener which was overwhelming in the warm weather.
avis de
-
9,2
Points positifs : Pick up was easy; car was clean and ran well.
Points négatifs : I thought the overall cost was relatively high. It included a different drop off location, but still seemed high--$62/day for a small CRV.
avis de
-
9,2
The Hertz staff at SJC need a raise.
Points positifs : Long story short, I made a mistake in my booking and the staff at SJC made everything right in minutes.
Points négatifs : Absolutely nothing.
avis de
-
10,0
Points positifs : The guys at the checkout counter in San Jose were fantastic!
avis de
-
10,0
Hertz was great but I was disappointed with third-party who we booked
Points positifs : They're very kind and accommodating us when there was confusion about where the car pickup was they also did an excellent job of moving his through the process quickly and they also gave us a ride back to our terminal great service by Hertz
avis de
-
7,2
It Was What We Needed
Points positifs : I liked the manager or associate who worked with memo the rental. He was calm, courteous, and upbeat. Raffi - if I recall correctly - was excellent to work with to get my rental started. The car overall was what we needed for our trip.
Points négatifs : We had paid for the car ahead of time to save on time and money. Unfortunately the location didn't have our car and so we had to wait for someone to come drop it off. We waited at least an hour but we were compensated for our time. The car was a bit of a mess from a previous experience. Some kind of sap had gotten all over the car in spots and had been cooked on so it wouldn't come off easily. The exterior door handle seemed to have had its coating almost scrapped off. The interior door latch seemed as though someone had taken a knife and carved into it. In fact I cut my hand slightly one day during the use but it wasn't bad to cause concern. A different car would have been better but we were in a crunch and needed something with a large capacity so this had to do.
avis de
-
8,0
Points négatifs : Car was really bear bones- no fob for opening door.
avis de
-
7,6
Points positifs : Car was clean and service was friendly.
Points négatifs : There was only one person helping people - including going out and inspecting cars. This caused a line and waiting time of about 30-45 mins.
avis de
-
6,8
Reasonable Price - I guess you get what you pay for!
Points positifs : Car was in good shape and ran well.
Points négatifs : Check-in and check-out were lousy. The staff acted like I was a burden and said only a few words to me.
avis de
-
8,4
Points positifs : Pick-up and drop-off was convenient.
Points négatifs : The car had a strong air freshener which was overwhelming in the warm weather.
avis de
-
2,8
Decent staff, horrific company
Points positifs : I was given a $25 voucher for the address mishap.
Points négatifs : The engine maintenance light was on the whole time, I was sent to the wrong address (the address on the receipt was to a location that closed over a year ago, so I paid double the cab fare getting to the right place), it then took over an hour to get out the door with my car despite only one person being ahead of me. When the car stalled and that engine light started to look suspicious, they refused to allow me to return to another location. They wanted to charge me a one-way rental fee. I appreciated the voucher, but I'll never use it. I'll never return to Hertz again.
avis de
-
6,0
No car available
Points négatifs : When I got to the car rental location, there were zero cars available. I was told there was a glitch in the system that allows people to make reservations even though there are no cars for them. Had to leave and go to sjc to get a car. Luckily they honored the same price, but tacked on airport fees. I had to cancel my plans to go to Tahoe that day because of the time it took to obtain car. Also cannot believe hertz charges $10/gallon to fill up the car. That's atrocious.
avis de
-
2,0
Real bad customer service. Perhaps amazon should but you out.
Points positifs : Nothing
Points négatifs : The agent made us wait, there was only one other customer. Secondly he kept talking to other people on the phone all the time. He barely cleaned the car, and was not helpful. He made us feel like he was doing us a favor. Sorry this is not how customers should be treated.
avis de
National
Avis sur National
Agences
╳
National
Agences à San José
1659 Airport Blvd Ste 8
+1 844 370 8304
Avis des clients
Note globale
8,0 Excellent
Basé sur 1 avis
Note générale
8,0
Propreté
10,0
Confort
8,0
Prise en charge/Retour
8,0
Rapport qualité/prix
6,0
Avis récents
- Tous les avis
- Positifs
- Neutres
- Négatifs
-
8,0
Great van and service!
Points positifs : Helpful employees at pick up and drop off.
Points négatifs : Rate was high, but I should have made the reservation earlier.
avis de
-
8,0
Excellent service et excellent service !
Points positifs : Disponible pour les employés et dépôt en retour.
Points négatifs : Le prix était assez élevé, mais ça aurait dû réserver avant d'arriver.
avis de
-
8,0
Great van and service!
Points positifs : Helpful employees at pick up and drop off.
Points négatifs : Rate was high, but I should have made the reservation earlier.
avis de
-
8,0
Excellent service et excellent service !
Points positifs : Disponible pour les employés et dépôt en retour.
Points négatifs : Le prix était assez élevé, mais ça aurait dû réserver avant d'arriver.
avis de
Payless
Avis sur Payless
Agences
╳
Payless
Agences à San José
1659 Airport Blvd
+1 408 724 4400
Avis des clients
Note globale
7,5 Bien
Basé sur 118 avis
Note générale
7,3
Propreté
7,6
Confort
7,6
Prise en charge/Retour
7,4
Rapport qualité/prix
7,4
Avis récents
- Tous les avis
- Positifs
- Neutres
- Négatifs
-
6,4
Points positifs : Ease of rental
Points négatifs : I didn't get the size that I initially chose. The price was too much and I over paid. I was quoted for a smaller vehicle than what I chose. The counter guy didn't give me the price for what I chose instead charge me extra. Bad deal.
avis de
-
4,0
Added extra charges without notifying customer
Points négatifs : The person at the checkout told me to drop off by 6pm, and I dropped it off by 5pm. They charged me a late fee saying drop off was at 5pm.
avis de
-
8,4
Points positifs : service good.
Points négatifs : Price high for 2 1/2 day rental. I would have preferred compact car for less money but none available. $270 was steep as I only drove about 50 miles but needed a car to visit a sick friend.
avis de
-
8,0
San Jose/San Francisco
Points positifs : Ease of pick-up and drop-off. San Jose is much easier to navigate than SFO.
Points négatifs : I don't think an Elantra is a mid-size car. So that was somewhat misrepresented. I also was most unimpressed with the person at the counter when we were picking up the car. I can't remember seeing a more disinterested employee in any situation. Maybe she had a bad day- we all have them. But there was absolutely no smile, no thank you, no offer of any additional assistance, etc. On the other hand, the person working with her was so happy that it almost seemed everything was a joke or inconsequential. It was just kind of weird.
avis de
-
4,4
bait and switch.
Points négatifs : had a reservation for a jeep cherokee, they game a jeep renegade, way smaller.
avis de
-
2,0
Never again
Points positifs : Nothing.
Points négatifs : Me and several other people arrived late at night to pick up our reserved cars and Payless had literally 0 cars. Had to go to Alamo who did have cars.
avis de
-
10,0
Nice Rental
Points positifs : Raced back to SJC with only 1 minute to spare only to find out Payless has a v. nice policy of a 30 minute grace period. Decent car, great value and quick service - what else more could I receive? RT
Points négatifs : Had a nice Kia SUV but it was missing the pull over canvas cover in the back leaving our luggage visually exposed when parked on the street in San Francisco.
avis de
-
10,0
Points positifs : Overall the renal was excellent, speedy service, cost and car.
Points négatifs : Had to go down to counter to view bill, email is ok, but would like to see bill when leaving car.
avis de
-
3,2
Upsold the entire time
Points positifs : The car got me from point A to point B and back again. A whole 26 miles round trip.
Points négatifs : Up Sale #1: Rented SUV. Told that I had it rented for only 1 day but was required to rent for 2 days and didn't have an SUV but could get a car for same price. Up Sale #2 Was told by parking lot attendant that an inspection would be completed when i left the garage. No inspection ever completed except for validating the car was the correct car. When I returned the next day, I was told that I had scratch the needs a claim to be filled out. Up Sale #3 Final inspection they told me the gas was low. I had only driven 26 miles round trip and had filled up 13 miles prior to returning the car. The fuel needle had barely moved my entire trip.
avis de
-
10,0
Points positifs : Everything except the drop off
Points négatifs : The blonde guy st drop off was so rude. The other guy moving the cars was nice and told us we could get a cart for our luggage
avis de
-
8,0
Delay in online reservation
Points positifs : Car was inexpensive for our one way trip. Nice little Kia car.
Points négatifs : I reserved the car through Kayak at Payless Car Rental right when we landed at SJC. Unfortunately when we got to the counter it had not yet registered in the system. It took over an hour waiting in the lobby for it to show up. I could not reach anyone on the phone and the woman at the counter said she could not advance the reservation until it showed up in the computer system.
avis de
-
7,6
Overall good
Points positifs : Quick transaction, decent car
Points négatifs : I got there a half hour earlier, wish they could have a car available for me.
avis de
-
10,0
Nice Rental
Points positifs : Raced back to SJC with only 1 minute to spare only to find out Payless has a v. nice policy of a 30 minute grace period. Decent car, great value and quick service - what else more could I receive? RT
Points négatifs : Had a nice Kia SUV but it was missing the pull over canvas cover in the back leaving our luggage visually exposed when parked on the street in San Francisco.
avis de
-
10,0
Points positifs : Overall the renal was excellent, speedy service, cost and car.
Points négatifs : Had to go down to counter to view bill, email is ok, but would like to see bill when leaving car.
avis de
-
10,0
Points positifs : Everything except the drop off
Points négatifs : The blonde guy st drop off was so rude. The other guy moving the cars was nice and told us we could get a cart for our luggage
avis de
-
8,4
Points positifs : service good.
Points négatifs : Price high for 2 1/2 day rental. I would have preferred compact car for less money but none available. $270 was steep as I only drove about 50 miles but needed a car to visit a sick friend.
avis de
-
8,0
San Jose/San Francisco
Points positifs : Ease of pick-up and drop-off. San Jose is much easier to navigate than SFO.
Points négatifs : I don't think an Elantra is a mid-size car. So that was somewhat misrepresented. I also was most unimpressed with the person at the counter when we were picking up the car. I can't remember seeing a more disinterested employee in any situation. Maybe she had a bad day- we all have them. But there was absolutely no smile, no thank you, no offer of any additional assistance, etc. On the other hand, the person working with her was so happy that it almost seemed everything was a joke or inconsequential. It was just kind of weird.
avis de
-
8,0
Delay in online reservation
Points positifs : Car was inexpensive for our one way trip. Nice little Kia car.
Points négatifs : I reserved the car through Kayak at Payless Car Rental right when we landed at SJC. Unfortunately when we got to the counter it had not yet registered in the system. It took over an hour waiting in the lobby for it to show up. I could not reach anyone on the phone and the woman at the counter said she could not advance the reservation until it showed up in the computer system.
avis de
-
7,6
Overall good
Points positifs : Quick transaction, decent car
Points négatifs : I got there a half hour earlier, wish they could have a car available for me.
avis de
-
6,4
Points positifs : Ease of rental
Points négatifs : I didn't get the size that I initially chose. The price was too much and I over paid. I was quoted for a smaller vehicle than what I chose. The counter guy didn't give me the price for what I chose instead charge me extra. Bad deal.
avis de
-
4,0
Added extra charges without notifying customer
Points négatifs : The person at the checkout told me to drop off by 6pm, and I dropped it off by 5pm. They charged me a late fee saying drop off was at 5pm.
avis de
-
4,4
bait and switch.
Points négatifs : had a reservation for a jeep cherokee, they game a jeep renegade, way smaller.
avis de
-
2,0
Never again
Points positifs : Nothing.
Points négatifs : Me and several other people arrived late at night to pick up our reserved cars and Payless had literally 0 cars. Had to go to Alamo who did have cars.
avis de
-
3,2
Upsold the entire time
Points positifs : The car got me from point A to point B and back again. A whole 26 miles round trip.
Points négatifs : Up Sale #1: Rented SUV. Told that I had it rented for only 1 day but was required to rent for 2 days and didn't have an SUV but could get a car for same price. Up Sale #2 Was told by parking lot attendant that an inspection would be completed when i left the garage. No inspection ever completed except for validating the car was the correct car. When I returned the next day, I was told that I had scratch the needs a claim to be filled out. Up Sale #3 Final inspection they told me the gas was low. I had only driven 26 miles round trip and had filled up 13 miles prior to returning the car. The fuel needle had barely moved my entire trip.
avis de
