Points négatifs : The signs at the airport were poor. Luckily a security guard arrived and directed me to the 4th floor. I rented from Payless, a sign at their counter directed me to Budget and, in the end I got the car keys from Avis.
Car was small, as ordered, so the comfort wasn't excellent, but as expected.
The onboard computer and controls, in the Nissan Versa, are hard to understand and reset. I never trusted the distance-to-empty indicator/estimate and when driving almost 2,000 miles that is important.
Had two cellphones connected, one for calls and one for audio. The incoming calls always kept going to voice mail after pausing the audio.
Overall excellent, but quirky.
Points positifs : The person that helped us was extremely helpful and friendly. She recognized it was my birthday on the day of pickup and greeted me. No issues at drop off
Points négatifs : Our pick up was scheduled for 9 and we came to the counter at 8:45, but no one was there. We waited until about 9:14 and decided to just go to the elevator to the lot since there was still no one there to help or no sign for instructions
Points positifs : The car drove well.
Points négatifs : The pick-up counter needed more staff. I waited in line for ~40 minutes.
Points négatifs : I called the company to ensure they would be open which I was told yes they would be. When I showed up at 8:30pm, they were closed because of the curfew. Hertz was open though and I was forced to rent a car from them which was much more money. I understand the curfew, but wish I was informed they could not complete my transaction to allow to try and make other arrangements. I also have not been reimbursed from Payless car rental.
Points positifs : Check out staff was friendly.
Points négatifs : No staff were at the drop off, and I was delayed waiting for them. I'm still unsure if the car was actually logged back to the agency, noting no damage and a full tank.
Points négatifs : Wait at the airport was a bit long.
Points négatifs : When at the pickup desk, check what car you are being given. I asked for a compact and got something else. If you really want what you asked for, the desk is the time to ask.
Points négatifs : Staff is not helpful. I would choose another rental company at SJC.
Points positifs : I did not like anything
Points négatifs : There were no cars when I arrived at the counter even though I had a reservation. The only thing the receptionist said was “it’s a holiday weekend” “we only have one person washing cars”
Points négatifs : Was told there were no SUVs like I booked. I had the option of a quad cab full-size pick up or the smallest possible Kia for an extra $15/day. Also charged $50 because I was picking up 90 minutes earlier than the original booking.
Points négatifs : they didn’t have the car size I had reserved. They made some sort of deal with a different company to borrow a car of that size, but as I went to drive away another person came up to my car saying “this is my car”. We did indeed both have paperwork for the same car. Seemed pretty unorganized.
Points négatifs : Friendliness and communication at drop off.
Intermédiaire (Ford Escape ou similaire) est la catégorie de voiture la plus réservée chez Payless à San Jose.
Payless possède 1 succursale à San Jose. Consultez notre carte des succursales Payless pour trouver celle qui vous convient le mieux.