Points positifs : Price did not show fees upon pickup
Points négatifs : Show all fees instead of catching your consumer off guard
Points positifs : Staff was quick to help. Great car.
Points négatifs : Nothing
Points positifs : Friendly staff.
Points négatifs : 1. Someone picking up the phone (called two open locations, no answer, one said to leave a message). 2. Being given instructions for one-way drop off at airport at time of rental or at least posted in rental car drop off lot. I had to call Enterprise to find out what to do once I parked the car as there was no attendant (Medford, OR). 3. Receiving revised receipt. There "special" car was a huge, double-cab pick up truck. Basically, no trunk and this was an airport pick up. So, I upgraded to a Toyota Corolla. When I dropped off the car, I was told a receipt would automatically be emailed to me but I never received and had to contact customer report for a copy.
Points positifs : Everything was seamless, and every part of the transaction was positive. Was greeted warmly, was shown to my car and we walked around together, she even went above and beyond when I had questions. Same for when I returned the car, was greeted in the parking lot and was out within minutes. HIGHLY recommended and will rent from them again.
Points positifs : Drop off was a nightmare. I dropped it off at another location as the original reservation was, but I was not registered in the system when I picked up the car. The manager and staff did not know what to do and couldn’t assist me. They could not get a hold of the original airport I rented from to finish my registration so they could close my account. I had to call enterprise customer service personally standing in the enterprise office to speak to customer service to help. I spent nearly 2 hours there just trying to drop off my car. Staff and manager were not helpful and did not apologize once.
Points négatifs : The car was great and clean, no issues there. See above for why I am rating a poorly.
Points positifs : So pissed off no reserved car at airport..... you set up a car 16 miles away. Had cancel and try to find a car at airport got charged double what I had planned...... never using you again
Points négatifs : A car where I needed it
Points positifs : when we returned the rental we received 50% off of the rental for the inconvenience.
Points négatifs : Had mechanical problems with the rental, took over 17 hours to have someone call us back to exchange the rental and when we tried to go into another Enterprise to exchange the rental no one help us but instead told us to go back to the original Enterprise, which was 50 miles away. It should have been handled in less then 1hour, not 17 hours later.
Points positifs : The customer service number was friendly when they answered but I called after 12 midnight with no response which is a pretty bad idea in the customer Service world.
Points négatifs : There was no one at the counter when I called and they said they would wait. Their hours are from 5-1200 my flight ran late I got there at 1202 and no one was there. I never got to rent a car, had to go with someone else and it was expensive and a terrible car. Made the trip very stressful they could have just told me when I called they were closed.
Points positifs : Everything was smooth
Points positifs : Friendly
Points négatifs : Thank you!
Points positifs : Staff at sjc very nice and helpful. Unfortunately the seaside office was closed on sundays.
Points négatifs : Better communication about the seaside location being closed on sundays. Had to call customer service to find the drop box. I was not comfortable leaving the car in the street and me still being responsible for it. With all the technology out there should be a way to notify you that the store closed
Points positifs : When I was booking my flight, the app kept refreshing the date and setting it to a different pickup drop off date, and i wound up booking the wrong dates.
Chez Enterprise, une voiture de location à San Jose coûte en moyenne 36 € par jour.
Intermédiaire (Ford Escape ou similaire) est la catégorie de voiture la plus réservée chez Enterprise à San Jose.
Enterprise possède 9 succursales à San Jose. Consultez notre carte des succursales Enterprise pour trouver celle qui vous convient le mieux.