Hôtels - San José

Lots of noise from the riffraff that stays here.

la qualité et le prévenance dont le monsieur qui tenait l'accueil - au jour de notre arrivée- a fait preuve à notre égard! vraiment extraordinaire! congratulations!!!!

Close enough to Great America theme park.

Lousy free breakfast (it was literally just toast and cereal), had to kill a roach in bathroom suggesting it might have a bug problem. For the price we got though it wasn't to bad.

Location off of highway, very easy to find.

Located in somewhat of a bad area of town. Random homeless/ drug users wandering around property at late hours of the night. Flet unsafe to leave room at night. Room had patches in the ceiling. Bathroom corners and corners of room were dirty with built up. Furniture was dirty and broken/ missing pieces. Overall a hotel worth half the price I paid to stay there, book with a well known chain hotel.

Clean rooms with feel of knowing they are clean

Ac went out. Super hot. Small beds

Fancy, various locations to eat and enjoy yourself with partner and great America in a 13 min drive distance just a great stay after all and great valet service

Beware of an extra 100$ charge at check in just in case you break anything in the hotel but will be refunded after check out and line is to long with no one trying to help them out to make the line go faster

We stayed here 1 night in room 121. It was a suite with easy access to the swimming pool. The back door lead right to the swimming pool. The pool looks bigger in the picture but it's still a excellent size. The staff was great and Sunday brunch was delicious. Good hotel to relax and get away from the regular 9-5.

The only thing I can critique is we were there on a Saturday and there's was nothing special for dinner. The bar food was ok and room service food was ok. No restaurants walking distance but no big deal. Everything was releasing

Great grounds and plenty of character; a relaxing venue with history and luxury.

The room was clean and tidy. Very simple, no art or decor to speak of. The lobby looked new and modern. Staff was very professional and nice.

The HHonors floor was still in carpet from the 90's. Very old and out-dated. The room was very dated as well. My daughter who is 5'4" could press on the ceiling tiles, they were so low and old.

Love that every room has their own balcony for fresh air. Great ammenities down stairs and friendly staff! I always enjoy the excellent customer service here. The location of the hotel is convienent, close to restaurants, shopping, and airport.

Going in and out of the parking lot became an issue. At the Doubletree guests have the option of valet or self park (you are charged a nightly fee per night). We chose to self park, upon entering and exiting guests must use a parking ticket to do so, the parking meter ended up not working so we'd be stuck for 15-20 minutes along with everyone else trying to get out. They should use room keys for this versus paper tickets that eventually get bent out of shape.

I like the fact that it is walking distance from the convention center.

No parking due to event.

Room was very clean, overall it is an excellent hotel

Parking should be included in price, a little pricey

Pillows were hard, get softer pillows

We had stayed here a year ago because the location was perfect for us. It was undergoing renovations at the time. They are done now and the place looks really nice. The complimentary breakfast is great.

It seems as though the finishing touches of the renovation are not done. Our room could have used a dresser or at least some more drawer space. They should have replaced the mattresses.

The rooms are large and clean. TV and sitting area nice.

Hotel is under construction and it was everywhere. Boxes in the hallways the dirt and supplies took up the handicapped spots. The breakfast was horrible. No ice machines. For what I paid it would have be appreciated to be told first before I got there. They are friendly but not willing to go out of there way for anything. Probably will not return here.

Nothing

This was the worst hotel experience I've ever had. The hotel is unresponsive, the rooms are filthy, and nothing works in the rooms.

Breakfast was good and the desk staff was friendly.

The toilet flush handle was broken. The toilet squealed when it was flushed. The rooms aren't carpeted.

C'était notre 4ème séjour pour assister à un match au Levi Stadium, nous étions très satisfaits du service de navette.

Nous avons séjourné dans la chambre 719 et il y avait une quantité inhabituelle de condensation qui a donné à nos vêtements une odeur humidité très forte, nous ne l'avons pas senti avant d'arriver à la maison & d'avoir défait nos valises, ce qui nous fait penser que la qualité de l'air dans les chambres est malsaine. Je souffre encore de problèmes d'allergie une semaine plus tard.

Convenience

Breakfast facility was dirty and breakfast was limited, not much to choose from.

Generally the rooms are very clean one of the main reasons I love to stay here .

Upon checking in we opened one of our drawers in the room and there was a open condom wrapper and condom box from previous guest. I advised housekeeping when she went to clean the room said she would take care of it. However when we came back after she cleaned it the condom wrapper and box were still there. Had to let housekeeping know again to get problem taken care of. I have stayed here more then 4 times and the experience is always very pleasent and rooms very clean. This time was a little disappointing.

Top notch hotel. Clean, newly remodeled, all amenities & on site restaurants etc

The valet. He did not specify pricing of valet vs self park or exactly where self park was located.

Room was very quiet, even with all of the airplane traffic on approach to San Jose Airport.

The whole thing felt dirty, nothing in the room feels inviting. Also, that was the worst bed to sleep in, my neck is still killing me.

Location was convenient to my work.

No shampoo provided

Bon accueil et chambre agréable.

Le réfrigérateur fait du bruit

Andy the concierge took care of us like an old friend.

Helpful and friendly staff who keep up with the demands and requests of the guest. Also, a very quiet and clean space that allowed us to get our rest.

The newly renovated rooms and baths are simple and elegant. The Hedley Club lounge serves good food & cocktails. Conveniently located in downtown San Jose, short walk to Convention center.

The room lacked many standard amenities: 1) password protected, high speed Wi-Fi (Wi-Fi was free, slow and unsecured) 2) in room safe large enough to fit a laptop 3) stocked mini-bar (empty mini-fridge provided but there were no vending machines or in hotel shop to buy snacks & drinks) 4) in room guide/magazine with local/city info

room service was delicious and fast. Stay was very comfortable. Beautiful large bathroom. Great location.

L'accès Internet en wifi depuis les chambres, le café dans le hall d'accueil.

Les chambres sont tous en rez-de-chaussée avec accès direct sur la rue ou le parking. La plupart du temps il y a du passage juste devant la fenêtre et la porte, et beaucoup de bruit.

Un des critères de choix était internet disponible gratuitement dans toutes les chambres, ce n'était pas le cas, le réseau était en panne ou semblait fortement sous dimensioné. Cela n'a pas été résolu durant la semaine de notre séjour.

Room wasn't ready when we arrived maid was sitting in room watching tv smoking a cigarette

fairly reasonable price. jacuzzi worked, although had to ask 2 staff members to turn on the heat-the first one didn't apparently know how.

the pool was not heated, they didn't replace tissues, washcloths, coffee or condiments. there were no blankets. the breakfast food consisted of white bread, 3 cold cereals, orange flavored drink. they ran out of white bread and coffee! most of the staff didn't speak english.

Muy bien muy limpio

We always booked with best western but this one need to upgrade the bed mattress. We have back problems because of it

So clean and nice

The area it's in, Milpitas, STINKS. You'll be smelling landfill as soon as you step outside

They had free hot chocolate and candy canes for Christmas and gave everyone a stocking.

I found a band aid in the shower

Great room, price, and service!

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Super jacuzzi et piscine dans un emplacement pratique juste à côté de Santana Row. Les chambres sont spacieuses, bien meublées et décorées. Un repos bien mérité hors de la Silicon Valley.

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l'acces wifi

une fuite d'eau depuis le capteur de fumée du plafond. sans consequence.

Clean, good breakfast, very helpful staff

Nice room at an excellent rate Paid more for other places in the vicinity that were not nearly as nice as the Zen