Voulez-vous définir comme devise par défaut ou pour cette visite uniquement ?
Wonderful environment, great Beds close to San Jose Convention Center. Very Friendly Staff, impecible Service.
Fancy, various locations to eat and enjoy yourself with partner and great America in a 13 min drive distance just a great stay after all and great valet service Beware of an extra 100$ charge at check in just in case you break anything in the hotel but will be refunded after check out and line is to long with no one trying to help them out to make the line go faster
Walking distance to downtown San jose & Staff was great
Clean, comfortable, upscale, great location in heart of city near restaurants, businesses, arena, light rail, freeway. Wonderful accomodations. Easy check- and check-out. Expensive parking. We parked in a garage one block from the hotel to avoid unreasonable $26 nightly fee. Most big cities charge this much, and higher, but why do have to shrug our shoulders and say, "that"s just the way it is". It feels like the baggage fees on the airlines.
I liked that it was downtown close to bars, clubs and restaurants.
Great hotel, room and staff! Got free upgrade upon arrival and an extra 1/2 hour checkout time so we could go to the next door art museum without a hassle.
Clean rooms with feel of knowing they are clean Ac went out. Super hot. Small beds
A property in the Fairmont family. Being in historical downtown next to sites of value. Relying on amenities of a high end hotel which did not disappoint. The staff was friendly and helpful in all encounters. Extra fees for wifi these days seems unnecessary. Having to use hotel cards to go between tower and main facility (although security is appropriate).
Rooms Staff at the door
Location Bed was uncomfortable and did not have enough covers shower was outdated and shower head was cheap No coffee station in room Sparsely decorated
Can't really think of anything. 1. Room was dated. 2. Room with a view had no view. 3. Parking was expensive. 4. Hotel had no charm or allure (other than the advertised picture).
La chambre était très propre et calme. J'ai adoré le jacuzzi. Il faut plus chaînes spécialisées de télévision par câble.
calme petit déjeuner invariable, incomplet.impossible d'ouvrir les fenetres même au premier étage,
C'est un hôtel très calme, avec un très bon accueil. Le petit déjeuner et très bien. C'est propre et confortable. Le repas du soir est compris dans le prix mais n'est vraiment pas terrible.
Sa proximité au SAP center pour assister aux événements. La moquette et le mobilier sont neufs. Il y avait un frigo, un micro-onde et une cafetière dans la chambre. L'air conditionné ne marchait pas, il soufflait de l'air chaud. La salle de bain était crasseuse mais avait l'air propre en surface. La récente rénovation n'inclus pas la salle de bain.
le petit déjeuner copieux - L'hotel était en fait plein ! La réservation n'a pas été rapportée à l'hotel !! La réservation finale était nettement plus chère que l'offre sur le web ==> le site booking.com est frauduleux.
À pied du centre SAP. Parking gratuit. Le petit déjeuner est gratuit. Belles chambres !
Le petit déjeuner est excellent.
Tout, de la propreté de la chambre au service chaleureux.
The close proximity to the light rail and bus stops ,with very friendly and helpful staff Only two sachets of coffee left in room to use which meant after a night cuppa nothing left for the morning. When I left a note to the maid asking for more only one more sachet was left ---barely adequate for two people!!??
Rooms are spacious and clean. You have to pay for almost everything else; internet, parking, breakfast.
The room was clean and tidy. Very simple, no art or decor to speak of. The lobby looked new and modern. Staff was very professional and nice. The HHonors floor was still in carpet from the 90's. Very old and out-dated. The room was very dated as well. My daughter who is 5'4" could press on the ceiling tiles, they were so low and old.
Love that every room has their own balcony for fresh air. Great ammenities down stairs and friendly staff! I always enjoy the excellent customer service here. The location of the hotel is convienent, close to restaurants, shopping, and airport. Going in and out of the parking lot became an issue. At the Doubletree guests have the option of valet or self park (you are charged a nightly fee per night). We chose to self park, upon entering and exiting guests must use a parking ticket to do so, the parking meter ended up not working so we'd be stuck for 15-20 minutes along with everyone else trying to get out. They should use room keys for this versus paper tickets that eventually get bent out of shape.
Very friendly staff. Nice breakfast. The hotel nickel and dimes you. $2.50 for bottled water, $19 a day for parking, expensive breakfast and dinner.
Warning: Parking is NOT free at this hotel, not even for guests. You'll be forced to pay $20 to park per night! This made for a very obnoxious surprise during check-in.
The airport shuttle was terrific to have.
Pam at the registration desk was friendly and professional. Great first impression! I did not receive the complimentary breakfast that was advertised; confusion about a coupon. I was a bit disappointed in this.
I was charged twice for parking at the hotel. We were not allowed in/out entry into the parking area with our room keys. I was charged for parking at the parking gate and on my final bill. I called the hotel for REFUND and I haven't seen the refund on my bank statement as of this moment.
Breakfast Small room, no pool or spa
The room looks clean and nice (1) The materials for bathroom and bathtub look very cheap...like Motel 6 (2) Soap scum were very where inside the bathroom, around the walls, in between the tiles, on the floor...yuck..yuck...yuck. (3) Dust was very where inside the bathroom, on top of base board, surrounding water faucet... (4) Faucet inside the bathtub was rusty and dirty. This should be easily to take care of with $10 spray paint for home depot. (5) Rest room located on the first floor was not clean or not being cleaned regularly. Trash was overflown and just can't believe this happened at the Hyatt hotel. I would never come back here again.
The grounds are really nice with a large and comfortable patio seating area and swimming pool. The furnishings in the room were old, old, old, and poorly decorated.
Used condom wrapper in the drawer. Need i say more.
Staff incredibly attentive The shortness of our stay
Beautiful grounds Nice rework of what was there previously Nice pool and hot tub Good lounge Ample parking Comfortable bed Difficult to get to (in the middle of a neighborhood) Staff wouldn't print me a receipt (big issue on business travel) Pool / spa could be open later
We stayed here 1 night in room 121. It was a suite with easy access to the swimming pool. The back door lead right to the swimming pool. The pool looks bigger in the picture but it's still a excellent size. The staff was great and Sunday brunch was delicious. Good hotel to relax and get away from the regular 9-5. The only thing I can critique is we were there on a Saturday and there's was nothing special for dinner. The bar food was ok and room service food was ok. No restaurants walking distance but no big deal. Everything was releasing
Great grounds and plenty of character; a relaxing venue with history and luxury.
The staff was very helpful when it was found out that the website I had booked through hadn't communicated with the hotel fully and they had to go digging for my reservation. But I got a room, it was very nice, even if a bit cramped, but that didn't detract from my stay. The grounds were very nice. I enjoyed their exercise room, it was more filled out than most hotels. I just wish I had had warmer weather to enjoy the pool and more time to enjoy every other feature of Hayes Mansion.
Driving up the residential street and coming upon the entrance for the 1st time gives you a feeling of stepping back in time to another era. The attention to detail and the beautiful wood trim all around gave a feeling of a very special place. I had only one night to explore the mansion and surroundings.
Everything from the room/bathroom was spotless incredibly clean . beautiful place to stay. Absolutely no negative comments to say.also GREAT STAFF! Very helpful and on point..even if I have to go out of my way to stay here again it would be worth it.very quite also.no traffic noises etc.will be back for another stay asap!!!
I had called ahead to make sure I coukd check in late, but when i got there, I couldn't find the front desk person (or anyone) for 5 minutes, then when I finally found her, she found my reservation, but couldn't tell what rooms were available & so had to call her manager, and long story short, it was just over half an hour between when I walked in the front door and walked into my room. She said it was her second day, which I can only imagine is really overwhelming, so I was trying to be patient, and I've had good experiences every other time I've stayed there, but i have to say, this one left a sour taste in my mouth.
Had a problem with the first room but they helped me switch rooms no questions asked
Excellent location, top choice for San Jose. Walking distance to major attractions and night life in the area. Excellent VTA transit access as well. Also consider the Hilton and Fairmont nearby. Valet parking is $29 with in/out privileges. This is a reasonable price for the area.
Great room overall, clean hotel in excellent location. Close to shops, food, and activities. Great service and friendly staff. Convenient parking (though it costs extra even without valet) garage connected to the hotel. Only a block away from Original Joe's. Despite a few quirks, I would stay here again. Charge for WiFi (unless you are an Elite member), ridiculous prices for snack shop food and goods ($5 for a Dairy Milk candy bar, $6 for an Odwalla Smoothie!), $45 for a t-shirt! Also, the hotel smells like the air freshener they pipe in at many of the Las Vegas hotels (could be a plus if you like that). Also, the choice of "aromatherapy" soaps are awful--why not go the clean, fresh scent of soap instead of burned wood?
I really Liked its location, we were attending a event at the convention center and the hotel is actually leads into the convention center. That was great! We didn't have to walk at all. All staff members were extremely nice and willing to offer any help that they could offer. The hotel was very busy due to the event, but the staff still dealt with customers in a very polite and friendly manner. I also wanted to say thank you to this hotel for not treating us any different than there other guest, we have been to other hotels and due to our ethnic background have been treated like we were some how less. This hotel did an excellent job treating everybody well and respectively Thank you so much! Some of the things that we weren't so pleased with that room service had certain hours and that it wasn't 24 hours and that the rooms were a little smaller than what we excepted. But overall we had a great experience
Room was very quiet, even with all of the airplane traffic on approach to San Jose Airport.
The valet service was overwhelmed since the hotel had no self park option. Plus, the valet was serving guests who weren't even staying at the hotel but attending a concert or conference in the area. It's a bit ridiculous that it takes 20 minutes to drop off a car with valet and another 20 minutes to pick it up.
Top notch hotel. Clean, newly remodeled, all amenities & on site restaurants etc The valet. He did not specify pricing of valet vs self park or exactly where self park was located.
The proximity to the convention center and civic hall was crucial for my team's stay and this property is next to both. The accomadations and staff were excellent. I would recommend splurging a little fir the concierge lounge.
Pay WiFi with speed tiers.
It is in the ghetto. Don't plan on leaving the hotel at night.
I love the rooms. They are clean and well maintained. I feel comfortable in every room I've stayed in. The service is wonderful. The staff is friendly and helpful. I enjoy coming back to this Four Points time and time again.
great service and excellent hotel
There was a large party going on in the banquet rooms, which you heard throughout the hotel. The worse part was when it was wrapping up. not sure what was being moved...i.e.: large furniture or equipment... But after 11 pm, it is inexcusable. I would definitely not use this hotel on Friday or Saturday night due to the noise levels.
The breakfast was bomb af and they gave us a late checkout which was so clutch. The Sheraton is where its at! I didnt like how hard it was raining but theres nothing the hotel can do about that.
Our bed was comfortable and room was clean Requested early check in and rooms close together for our group. We were late for our function due to late check in because of hotel and weren't even given rooms on the same floor as our friends. Staff said they were giving us an upgrade for our inconvenience and didn't. We were very disappointed in their failure to accommodate our only two request!! For that reason, we will not stay at the Sheraton again!
They actually have great cable, very friendly staff, just overall a great experience!
Hotel was clean. There is a good restaurant and a bar inside the hotel. There was no mini fridge or microwave in the room. a lot of empty space in the room which needed some furniture, perhaps an extra chair, or a small table. e
We had an early morning flight from SJC so needed a place to stay nearby. The hotel was comfortable and had a nice shuttle. The hotel is off the beaten path and there isn't much nearby. We ended up needing to eat at the hotel bar (which turned out to be acceptable).
I was very please with the easy check in and check out process. The room was very clean, the bedding was very comfortable. The pool area was very clean and my family enjoyed night swimming as the pool was heated. It's near shopping and eating and the parking was easy. The only thing that was slightly uncomfortable was the airconditioner. It's so close to one of the beds that the air is blowing on you the entire night.
The fire alarm went off at 2:00 a.m. This wouldn't have been a problem in and of itself; however, there were NO STAFF MEMBERS around to direct guests or inform guests on when it was clear to enter. The only person around to answer questions was a security guard with an unbuttoned shirt. The next day, I expected some type of acknowledgement or apology for the inconvenience. Nothing. When I checked out a few days later, the front desk attendant laughed about it. The staff here is probably the most apathetic group I've ever seen at a hotel. The bed was LUMPY. No matter which way I positioned myself, there was a lump in the mattress. The shower drain was slow to clear. Overall, I wish I had stayed at a different hotel.
The evening attendant arranged to have a cab waiting at a specified time. Just as promised the morning attendant reminded me of the arrival time for the cab. a few minutes early - ghe cab appeared. Very satisfactory for my late arrival and early departure.
clean quiet room bed too soft, and too high off ground
The beds were confortable and the rooms clean. They changed me to 3 different rooms in 5 days because of several issues so I get the chance to try several beds. The staff was friendly. The outside of the building looks more like a motel and the carpets looks old. In my first room, the AC was broken and it was 80F. They moved me to another room the next day just under the construction. The renovation was going from 8:30am until 6pm weekend included. Add the noise of the airplanes taking off, this hotel was the noisiest place I ever stayed. The hotel is directly under one of the runaway of San Jose airport and not next to it so the noise is higher than any airport hotel I stayed in the past. The food was terrible. I ate outside after my first breakfast there. There is no restaurant on-site or nearby. Their parking shares the parking of a fastfood but I don't call this a restaurant to eat. The neigborough was really not nice (industrial looking). I would never come back here.
Newly remodeled w super friendly staff Our room had bits of food on the floor and someone else's sock- hadn't been vacuumed or cared for. The door had clearly been forced open previously and didn't fully close. Pool was inheated and unusable in April.
Room was clean. Most of the staff was friendly.
I've always thought La Quinta's were great motor hotels, but I was not expecting to find such a beautiful modern style design, like other boutique hotels. The room was clean, the hotel staff were great. Access to WiFi was easy. And It took me less than ten minutes to get to the airport. There are not a lot of dining choices near by, but it gave me an excuse to explore the city. I found some great restaurants about ten minutes away.
Tout était super Tout était bien à tous les gens qui y travaillent sont serviables
Andy le concierge s'est occupé de nous comme un vieil ami.
Les formalités d'arrivée et de départ. Films extrêmement cher.
Se trouve à proximité du Levi's Stadium et SAP Arena. Nous y avons passé trois nuits, mais notre chambre n'a jamais été nettoyée.
L'hotel est très propre, les chambres spacieuses, les petits déjeuners copieux!Un très bon motel. Les avions relativement proches, mais cela n'est pas génant car l'aéroport n'a pas un trafic très important
Merci de bien vouloir rédiger un commentaire d'au moins 15 mots
bruyant, service lamentable, petit dejeuner rébarbatif
La piscine et le spa étaient fermés.
L'accès Internet en wifi depuis les chambres, le café dans le hall d'accueil. Les chambres sont tous en rez-de-chaussée avec accès direct sur la rue ou le parking. La plupart du temps il y a du passage juste devant la fenêtre et la porte, et beaucoup de bruit.
Un des critères de choix était internet disponible gratuitement dans toutes les chambres, ce n'était pas le cas, le réseau était en panne ou semblait fortement sous dimensioné. Cela n'a pas été résolu durant la semaine de notre séjour.
Beds were comfortable From our room we could hear music playing on the lobby all night long. Fan in the bathroom was incredibly loud and came on everytime the bathroom light was on. Very basic. No fridge, not enough outlets. But, it was clean, safe, and they had a room available.
Nothing Hair in the bathtub, old beds, in need of new paint, stained carpet, paper thin walls where people talking all hours of night keep you up, only one functioning elevator, no choice of restaurants nearby. I would not recommend this hotel.
Could hear everything outside my room. Sounded like a zoo outside my door. Accidently booked the wrong Four Points my Sheraton. Would not move my reservation to their other hotel.
Front desk staff was very friendly, very large hotel, long walk to the room without any short cuts. Lots of traffic to airport on Monday morning
The room is clean and bed is comfortable There is no toopaste (mouth wash instead) towels are a bit rough and there is no fridge
Worked out get at a good price. Also get walking/running path next to hotel
Much cheaper than many other hotels in the area but with the same quality. Not within walking distance of much. Need to drive everywhere.
Nothing There was mold in my shower. I had to change rooms. In the room I went to there was no remote for the TV. I made a reservation with my company Ltd and wanted to charge that card. I have them my personal card for incidentals and they charged my card. So the HD to refund my card and charge my company card. What an inconvenience I have to wait now 3-5 days for a refund when my card shouldn't have been charged in the first place. The furniture is outdated and old. I wanted to have a nice evening with my girlfriend for our anniversary and it was bad from the beginning. I also missed the world series because I had to wait 30 mins to get a remote.
Hotel needs update. Toilets need cleaning. No one seems to care about long term maintenance and it's obvious.
The place was clean & quiet. The front desk lady was rude & difficult. The place is a little bit out of the way from many things like gas stations & other things of that nature
The rooms were clean and the beds were comfortable Kayak says there is an airport shuttle. The fine print says there is a surcharge for one. Turns out they don't offer a an airport shuttle, paid or free. We booked this hotel for the shuttle. When we talked to the manager, they used the excuse that there was a surcharge and we had read the description wrong. They did nothing to help. Poor customer service. Not at all impressed
Highway noise and resturant is expensive.
Le restaurant "happy hour" était super. Super spécialités asiatiques et des boissons à un prix défiant toute concurrence. Les chambres et les parties communes sont décorées avec goût et propres. Le personnel était sympa et serviable. La chambre était calme et confortable.
Personnel sympathique et bien informé. Lit confortable. Il est très bien situé près d'origine Joe's au centre ville.
Chambre confortable, jolie salle Parking cher
Le personnel était super. Il est bien situé. Les fenêtres s'ouvraient un peu.
Je serais ravi d'y retourner. Chambre propre
Le personnel de la réception, les voituriers et les serveurs au restaurant étaient vraiment très sympa et très compétents. Le menu du restaurant était un peu cher, surtout pour le petit déjeuner.
Nous avons passé un séjour d'une nuit inattendue dans la région et nous avons vu les commentaires positifs d'hôtel en ligne. Lobby actualisé et moderne, propre. Un hôtel sans prétention. Proche de l'autoroute mais on se sent en sécurité. En face du parking il y a quelques chaînes de restaurants. Le matin, le personnel nous a donné des recommandations pour un super restaurant de petit déjeuner en bas de la route. Très satisfait dans l'ensemble.
la qualité et le prévenance dont le monsieur qui tenait l'accueil - au jour de notre arrivée- a fait preuve à notre égard! vraiment extraordinaire! congratulations!!!!