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Fancy, various locations to eat and enjoy yourself with partner and great America in a 13 min drive distance just a great stay after all and great valet service Beware of an extra 100$ charge at check in just in case you break anything in the hotel but will be refunded after check out and line is to long with no one trying to help them out to make the line go faster
Can't really think of anything. 1. Room was dated. 2. Room with a view had no view. 3. Parking was expensive. 4. Hotel had no charm or allure (other than the advertised picture).
We were very impressed with the staff all around, reception, bellmen, cleaning staff etc. Lots and lots of hidden fees that will drive up your bill significantly.
Clean, comfortable, upscale, great location in heart of city near restaurants, businesses, arena, light rail, freeway. Wonderful accomodations. Easy check- and check-out. Expensive parking. We parked in a garage one block from the hotel to avoid unreasonable $26 nightly fee. Most big cities charge this much, and higher, but why do have to shrug our shoulders and say, "that"s just the way it is". It feels like the baggage fees on the airlines.
Clean rooms with feel of knowing they are clean Ac went out. Super hot. Small beds
A property in the Fairmont family. Being in historical downtown next to sites of value. Relying on amenities of a high end hotel which did not disappoint. The staff was friendly and helpful in all encounters. Extra fees for wifi these days seems unnecessary. Having to use hotel cards to go between tower and main facility (although security is appropriate).
Great hotel, room and staff! Got free upgrade upon arrival and an extra 1/2 hour checkout time so we could go to the next door art museum without a hassle.
I liked that it was downtown close to bars, clubs and restaurants.
Wonderful environment, great Beds close to San Jose Convention Center. Very Friendly Staff, impecible Service.
Walking distance to downtown San jose & Staff was great
Location Bed was uncomfortable and did not have enough covers shower was outdated and shower head was cheap No coffee station in room Sparsely decorated
Rooms Staff at the door
Room was very quiet, even with all of the airplane traffic on approach to San Jose Airport.
Great room overall, clean hotel in excellent location. Close to shops, food, and activities. Great service and friendly staff. Convenient parking (though it costs extra even without valet) garage connected to the hotel. Only a block away from Original Joe's. Despite a few quirks, I would stay here again. Charge for WiFi (unless you are an Elite member), ridiculous prices for snack shop food and goods ($5 for a Dairy Milk candy bar, $6 for an Odwalla Smoothie!), $45 for a t-shirt! Also, the hotel smells like the air freshener they pipe in at many of the Las Vegas hotels (could be a plus if you like that). Also, the choice of "aromatherapy" soaps are awful--why not go the clean, fresh scent of soap instead of burned wood?
Excellent location, top choice for San Jose. Walking distance to major attractions and night life in the area. Excellent VTA transit access as well. Also consider the Hilton and Fairmont nearby. Valet parking is $29 with in/out privileges. This is a reasonable price for the area.
Pay WiFi with speed tiers.
The proximity to the convention center and civic hall was crucial for my team's stay and this property is next to both. The accomadations and staff were excellent. I would recommend splurging a little fir the concierge lounge.
I really Liked its location, we were attending a event at the convention center and the hotel is actually leads into the convention center. That was great! We didn't have to walk at all. All staff members were extremely nice and willing to offer any help that they could offer. The hotel was very busy due to the event, but the staff still dealt with customers in a very polite and friendly manner. I also wanted to say thank you to this hotel for not treating us any different than there other guest, we have been to other hotels and due to our ethnic background have been treated like we were some how less. This hotel did an excellent job treating everybody well and respectively Thank you so much! Some of the things that we weren't so pleased with that room service had certain hours and that it wasn't 24 hours and that the rooms were a little smaller than what we excepted. But overall we had a great experience
Top notch hotel. Clean, newly remodeled, all amenities & on site restaurants etc The valet. He did not specify pricing of valet vs self park or exactly where self park was located.
Had a problem with the first room but they helped me switch rooms no questions asked
The valet service was overwhelmed since the hotel had no self park option. Plus, the valet was serving guests who weren't even staying at the hotel but attending a concert or conference in the area. It's a bit ridiculous that it takes 20 minutes to drop off a car with valet and another 20 minutes to pick it up.
Breakfast Small room, no pool or spa
The room looks clean and nice (1) The materials for bathroom and bathtub look very cheap...like Motel 6 (2) Soap scum were very where inside the bathroom, around the walls, in between the tiles, on the floor...yuck..yuck...yuck. (3) Dust was very where inside the bathroom, on top of base board, surrounding water faucet... (4) Faucet inside the bathtub was rusty and dirty. This should be easily to take care of with $10 spray paint for home depot. (5) Rest room located on the first floor was not clean or not being cleaned regularly. Trash was overflown and just can't believe this happened at the Hyatt hotel. I would never come back here again.
Chambre confortable, jolie salle Parking cher
Le personnel de la réception, les voituriers et les serveurs au restaurant étaient vraiment très sympa et très compétents. Le menu du restaurant était un peu cher, surtout pour le petit déjeuner.
Je serais ravi d'y retourner. Chambre propre
Le restaurant "happy hour" était super. Super spécialités asiatiques et des boissons à un prix défiant toute concurrence. Les chambres et les parties communes sont décorées avec goût et propres. Le personnel était sympa et serviable. La chambre était calme et confortable.
Le personnel était super. Il est bien situé. Les fenêtres s'ouvraient un peu.
Personnel sympathique et bien informé. Lit confortable. Il est très bien situé près d'origine Joe's au centre ville.