Avis des clients
Note globale
9,0 Excellent
Basé sur 82 avis
Note générale
9,0
Propreté
9,0
Confort
9,0
Prise en charge/Retour
9,0
Rapport qualité/prix
8,8
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Voitures de location à Seattle - Avis et annuaire des agences
Agences
╳
Advantage
Agences à Seattle
SEATTLE-TACOMA INTERNATIONAL AIRPORT
(800) 777-5500
Alamo
Avis sur Alamo
Agences
╳
Alamo
Agences à Seattle
1601 3rd Ave
+1 888 826 6893
Avis récents
- Tous les avis
- Positifs
- Neutres
- Négatifs
-
10,0
Nice cars for good value
Points positifs : I reserved an economy car for a week and was given a Kia Soul which was very roomy, fun to drive, and, at under 14', still qualified for the lower Seattle ferry fare. All staff were friendly, efficient, and really responded to my needs. Convenient downtown location. Easy in/out of the parking garage.
Points négatifs : The only negative was the hard water spots on the windows.
avis de
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10,0
Fantastic
Points positifs : Service was fast efficient Lady helping friendly Car ready clean Give A+
avis de
-
7,2
Points positifs : Drop off was easy and in a good location
avis de
-
10,0
Fast service in an easy location
Points positifs : The person at the desk who checked me out was prompt and very courteous. Pick up took maybe 15 minutes total from when I walked in the door to when I drove off the lot. Drop off was equally as fast.
Points négatifs : The car didn't have cruise control, but I didn't think to check on that before I rented it.
avis de
-
10,0
flight was canceled
Points positifs : My return flight was canceled and rescheduled 8 hours later, with a 2 minute phone call Alamo was very nice and extended my rental because of when I picked it up it was even at no charge. Also the girl at the drop off was super courteous and helpful strange how someone doing a good job has become increasingly rare.
Points négatifs : Directions to return car to SeaTac could be a bit more clear and maybe a note as to where gas stations are to eliminate driving around the area to fill it up.
avis de
-
5,2
they mixed up my license number
Points négatifs : they gave me a hard time when I dropped off the car in Portland because the rental place in Seattle messed up putting in my driver's license number. something about the same license number across two different states. bottom line - I don't care, it was your mistake, don't drag me into the office while you try to figure out what went wrong, I've been on the road all day, let me get to my destination. If something is wrong, you have a credit card on file and can contact me later. To be fair, the manager was good, and the initial contact who took the car when we pulled up was good. the "middle level" person at the desk was looking at me like I was some kind of criminal. They gave me all the wrong information on the sheet in Seattle, and attempted to charge me extra (the wrong person's car rental info). Also, picking up took a while, and they seemed unsure of which car to give me. I booked a rental car online, paid for it, it should be done and dusted, hand me the keys and walk away.
avis de
-
4,0
Charged extra for less
Points négatifs : I am from Houston and due to Huirricane Harvey had to drastically change my trip around. Evryone worked with me as far as Airlines and hotels. I paid $264 up front for 8 days. I had to shorten this rental to only 5 days. They wanted to charge me $1,099. After explaingin the situation they di bring down the fee, but I still had to pay an extra 33 dollars. Which still makes no sense to me whatsoever. I will never use Alamo.
avis de
-
10,0
Points positifs : Friendly people, reliable, and honest price wise.
avis de
-
10,0
Everything went smoothly
Points positifs : I liked the car, pick up and drop off were effortless, the price was reasonable, car did what I wanted.
Points négatifs : The traffic in Seattle
avis de
-
2,0
Portland PDX Alamo - Unhappiest Place On Earth
Points positifs : 2017 Toyota Camry
Points négatifs : The management was rude and dismissive. A snag in our rental reservation had them telling us "good luck" an escorting us away stranded in Portland essentially canceling our family visit to central Oregon and road trip back to Seattle. The "assistant manager" felt like handing us his business card and saying he would pass along our frustrations to the corporate channel while attempting to walk us back to the airport shuttle was more appropriate than stepping behind a counter and even touching a computer to look at our reservation. Calling the 1 800 customer service number connected us with someone who actually cared and walked us through picking up our rental but PDX staff continued to be a nightmare. Overall, completely rearranged our trip with zero remorse and nearly doubled the cost. Will not be recommending to anyone after being treated so poorly by people that should be customer service representatives.
avis de
-
5,2
efficient pickup/dropoff but dirty car
Points positifs : drop off at YVR very efficient
Points négatifs : car was not clean
avis de
-
10,0
Loved it!
Points positifs : Our car was very comfy, great on gas and the service staff were great.
Points négatifs : No need to upgrade or get any bells and whistles the way the staff may try and sell you on
avis de
-
10,0
Nice cars for good value
Points positifs : I reserved an economy car for a week and was given a Kia Soul which was very roomy, fun to drive, and, at under 14', still qualified for the lower Seattle ferry fare. All staff were friendly, efficient, and really responded to my needs. Convenient downtown location. Easy in/out of the parking garage.
Points négatifs : The only negative was the hard water spots on the windows.
avis de
-
10,0
Fantastic
Points positifs : Service was fast efficient Lady helping friendly Car ready clean Give A+
avis de
-
10,0
Fast service in an easy location
Points positifs : The person at the desk who checked me out was prompt and very courteous. Pick up took maybe 15 minutes total from when I walked in the door to when I drove off the lot. Drop off was equally as fast.
Points négatifs : The car didn't have cruise control, but I didn't think to check on that before I rented it.
avis de
-
10,0
flight was canceled
Points positifs : My return flight was canceled and rescheduled 8 hours later, with a 2 minute phone call Alamo was very nice and extended my rental because of when I picked it up it was even at no charge. Also the girl at the drop off was super courteous and helpful strange how someone doing a good job has become increasingly rare.
Points négatifs : Directions to return car to SeaTac could be a bit more clear and maybe a note as to where gas stations are to eliminate driving around the area to fill it up.
avis de
-
10,0
Points positifs : Friendly people, reliable, and honest price wise.
avis de
-
10,0
Everything went smoothly
Points positifs : I liked the car, pick up and drop off were effortless, the price was reasonable, car did what I wanted.
Points négatifs : The traffic in Seattle
avis de
-
10,0
Loved it!
Points positifs : Our car was very comfy, great on gas and the service staff were great.
Points négatifs : No need to upgrade or get any bells and whistles the way the staff may try and sell you on
avis de
-
5,2
they mixed up my license number
Points négatifs : they gave me a hard time when I dropped off the car in Portland because the rental place in Seattle messed up putting in my driver's license number. something about the same license number across two different states. bottom line - I don't care, it was your mistake, don't drag me into the office while you try to figure out what went wrong, I've been on the road all day, let me get to my destination. If something is wrong, you have a credit card on file and can contact me later. To be fair, the manager was good, and the initial contact who took the car when we pulled up was good. the "middle level" person at the desk was looking at me like I was some kind of criminal. They gave me all the wrong information on the sheet in Seattle, and attempted to charge me extra (the wrong person's car rental info). Also, picking up took a while, and they seemed unsure of which car to give me. I booked a rental car online, paid for it, it should be done and dusted, hand me the keys and walk away.
avis de
-
4,0
Charged extra for less
Points négatifs : I am from Houston and due to Huirricane Harvey had to drastically change my trip around. Evryone worked with me as far as Airlines and hotels. I paid $264 up front for 8 days. I had to shorten this rental to only 5 days. They wanted to charge me $1,099. After explaingin the situation they di bring down the fee, but I still had to pay an extra 33 dollars. Which still makes no sense to me whatsoever. I will never use Alamo.
avis de
-
2,0
Portland PDX Alamo - Unhappiest Place On Earth
Points positifs : 2017 Toyota Camry
Points négatifs : The management was rude and dismissive. A snag in our rental reservation had them telling us "good luck" an escorting us away stranded in Portland essentially canceling our family visit to central Oregon and road trip back to Seattle. The "assistant manager" felt like handing us his business card and saying he would pass along our frustrations to the corporate channel while attempting to walk us back to the airport shuttle was more appropriate than stepping behind a counter and even touching a computer to look at our reservation. Calling the 1 800 customer service number connected us with someone who actually cared and walked us through picking up our rental but PDX staff continued to be a nightmare. Overall, completely rearranged our trip with zero remorse and nearly doubled the cost. Will not be recommending to anyone after being treated so poorly by people that should be customer service representatives.
avis de
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5,2
efficient pickup/dropoff but dirty car
Points positifs : drop off at YVR very efficient
Points négatifs : car was not clean
avis de
Avis sur Avis
Agences
╳
Avis
Agences à Seattle
100 4th Avenue North, Suite 150
+1 206 441 5668
1011 Pike Street
+1 206 223 3499
1919 5th Avenue
+1 206 448 1700
2724 4th Avenue South
+1 206 682 7029
3150 South 160th Street
+1 206 433 5231
6000 Roosevelt Way Northeast
+1 206 517 5415
Avis des clients
Note globale
7,4 Bien
Basé sur 50 avis
Note générale
7,4
Propreté
7,9
Confort
7,6
Prise en charge/Retour
7,2
Rapport qualité/prix
7,2
Avis récents
- Tous les avis
- Positifs
- Neutres
- Négatifs
-
6,8
Points négatifs : Return to Vancouver where we were questioned about a "spot" on the fender and asked about a "clean ticket" that was to be issued from SeaTac pickup.....because SeaTac did not do this, we had to wait in line at Avis, Vancouver for over 40 minutes just to get a reprinted close ticket!!!!! Waste of time!!!! The car while it drove well was uncomfortable to sit for any long period more than 1 hour and we drove around Washington State and into British Columbia....buy some Fords please.
avis de
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5,2
Points négatifs : Couldn't get the car I had originally picked,due to the ECLIPSE and very high request for compact cars so I had to pick a car from an available upgrade system.
avis de
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7,2
Points négatifs : it always winding up costing considerably more than estimates. Also when there are lots of people in line at the airport to rent the car and many empty service desks, it is aggravating.
avis de
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2,0
Points négatifs : charged my account 1400$ for the hold charge of the rental. which screwed up my finances for my vacation. and there response was "there is nothing we can do and we don't offer compensation for this matter, it is not our fault the bank took that much." well who told them how much to take? never got an answer.
avis de
-
8,0
Needs more staff
Points positifs : Great car. Glad the provided explanation about tolls.
Points négatifs : Picking up the care took close to an hour because the line was long and there were not enough people on staff to move through it quickly. I also tried calling the drop off location a few times to see if a slight extension was acceptable, but no one ever answered the phone.
avis de
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5,6
Suggestions
Points positifs : Nice staff and clean area ..
Points négatifs : Car rental terminal is a bit far from the airport terminal which have to take shuttle bus to the terminal ... it takes a little bit more time before you need to get in to the terminal
avis de
-
10,0
Points positifs : Ease of pickup
avis de
-
5,6
Points positifs : Ability to return the car to a different location than initially reserved
Points négatifs : "Premium" didn't seem to be an actual category when I arrived to pick up my rental. I was asked how many were in my group and then offered a camaro. When I asked for a four door sedan I was told a charger was expected within 2 hours. I chose an SUV which was okay but not what I reserved. The description of a premium car was a Chrysler 300 or similar when I booked. It was clear this was not an option when I arrived.
avis de
-
10,0
Friendly service
Points positifs : I appreciated the desk agent who assisted me with my rental (Felisha). She was quick, efficient and friendly - which is a huge change from experiences I've had with other rental companies who are typically staring at their computer, and unfriendly. This was my first Avis rental from SeaTac & I will definitely rent from them again.
avis de
-
8,4
Points positifs : Perfect size and great has mileage plus customer service did handle early issue well
Points négatifs : Initial vehicle given was faulty and had to wait for replacement
avis de
-
2,0
Points positifs : I reserved a car, according Avis description, "4 doors and 5 passengers". In Seattle I was given a Smart-2 door and 2 seats car. After I asked for a car with a back seat, I was told it is my fault- "next time you should reserve a bigger car!". Took an argument to get a car with a back seat. Maybe I should have had my kids going in the trunk?
avis de
-
10,0
Points positifs : Fast service
avis de
-
10,0
Points positifs : Ease of pickup
avis de
-
10,0
Friendly service
Points positifs : I appreciated the desk agent who assisted me with my rental (Felisha). She was quick, efficient and friendly - which is a huge change from experiences I've had with other rental companies who are typically staring at their computer, and unfriendly. This was my first Avis rental from SeaTac & I will definitely rent from them again.
avis de
-
10,0
Points positifs : Fast service
avis de
-
6,8
Points négatifs : Return to Vancouver where we were questioned about a "spot" on the fender and asked about a "clean ticket" that was to be issued from SeaTac pickup.....because SeaTac did not do this, we had to wait in line at Avis, Vancouver for over 40 minutes just to get a reprinted close ticket!!!!! Waste of time!!!! The car while it drove well was uncomfortable to sit for any long period more than 1 hour and we drove around Washington State and into British Columbia....buy some Fords please.
avis de
-
7,2
Points négatifs : it always winding up costing considerably more than estimates. Also when there are lots of people in line at the airport to rent the car and many empty service desks, it is aggravating.
avis de
-
8,0
Needs more staff
Points positifs : Great car. Glad the provided explanation about tolls.
Points négatifs : Picking up the care took close to an hour because the line was long and there were not enough people on staff to move through it quickly. I also tried calling the drop off location a few times to see if a slight extension was acceptable, but no one ever answered the phone.
avis de
-
8,4
Points positifs : Perfect size and great has mileage plus customer service did handle early issue well
Points négatifs : Initial vehicle given was faulty and had to wait for replacement
avis de
-
5,2
Points négatifs : Couldn't get the car I had originally picked,due to the ECLIPSE and very high request for compact cars so I had to pick a car from an available upgrade system.
avis de
-
2,0
Points négatifs : charged my account 1400$ for the hold charge of the rental. which screwed up my finances for my vacation. and there response was "there is nothing we can do and we don't offer compensation for this matter, it is not our fault the bank took that much." well who told them how much to take? never got an answer.
avis de
-
5,6
Suggestions
Points positifs : Nice staff and clean area ..
Points négatifs : Car rental terminal is a bit far from the airport terminal which have to take shuttle bus to the terminal ... it takes a little bit more time before you need to get in to the terminal
avis de
-
5,6
Points positifs : Ability to return the car to a different location than initially reserved
Points négatifs : "Premium" didn't seem to be an actual category when I arrived to pick up my rental. I was asked how many were in my group and then offered a camaro. When I asked for a four door sedan I was told a charger was expected within 2 hours. I chose an SUV which was okay but not what I reserved. The description of a premium car was a Chrysler 300 or similar when I booked. It was clear this was not an option when I arrived.
avis de
-
2,0
Points positifs : I reserved a car, according Avis description, "4 doors and 5 passengers". In Seattle I was given a Smart-2 door and 2 seats car. After I asked for a car with a back seat, I was told it is my fault- "next time you should reserve a bigger car!". Took an argument to get a car with a back seat. Maybe I should have had my kids going in the trunk?
avis de
Budget
Avis sur Budget
Agences
╳
Budget
Agences à Seattle
100 4th Avenue North
+1 206 441 5226
1011 Pike Street
+1 206 623 5795
1919 5th Avenue
+1 206 239 9888
2724 4th Avenue South
+1 206 682 1239
3150 South 160th Street
+1 206 444 7510
6000 Roosevelt Way Northeast
+1 206 525 2534
801 4th Avenue
+1 206 682 8989
Avis des clients
Note globale
8,2 Excellent
Basé sur 105 avis
Note générale
8,0
Propreté
8,3
Confort
8,6
Prise en charge/Retour
8,4
Rapport qualité/prix
7,6
Avis récents
- Tous les avis
- Positifs
- Neutres
- Négatifs
-
6,0
Seattle Rental
Points positifs : VehicleJeep SUV
Points négatifs : Waiting for service. No one there first time. Locked on
avis de
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4,0
Points négatifs : Car was damaged on pick up Maintenace light was on Tire pressure was low
avis de
-
4,4
Budget charges me $300 more than Kayak's amount.
Points négatifs : The initial paperwork from Budget said my total charges would be $141.24. Instead Budget charged my credit card $442.03 I haven't had a chance yet to discuss with Budget so I'm hoping for a correction to my problem.
avis de
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2,0
Budget and Avis overbooked
Points négatifs : Over 50 people went without cars Friday night and were told at 2am that there would be no cars until 6am the next morning. Leaving all of us to sleep at the rental building. I canceled my rental and took an Uber home at 3am.
avis de
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5,2
Two hour wait in line with no staff
Points positifs : Car was clean and worked Drop off was ok
Points négatifs : We arrive very late at night We had to take the shuttle to the rental car terminal like everybody else when we are arrive there was at least 40 people in line for budget They had two people on duty. One of them kept running to the Avis counter to talk on the telephone extensively with every rental which slowed things down even more Once he got to the counter the guy apologized but from a financial perspective thinking of you no consideration it was ridiculous
avis de
-
6,0
We waited in line at budget for one hour to get our car.
Points positifs : Car was good. Check out good.
Points négatifs : Inside of car window were foggy, had to stop and clean then. Inside of vehicle was dusty.
avis de
-
6,8
nice staff
Points positifs : nice staff
Points négatifs : will not use budget again vased on the overall experience.
avis de
-
7,2
Points négatifs : Long wait time for pick up and drop off. There should be clearer instructions.
avis de
-
6,4
Points négatifs : Price gouging due to the eclipse--I know it's business but it was excessive. Prices in Portland were 5 times higher!
avis de
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8,0
Easy First Rental
Points positifs : This was my first time renting a car on my own. Overall, it was an easy experience. Customer service was friendly and helpful. The car was clean. I had no issues driving both in town and several hours on the freeway.
avis de
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8,0
Awkward pickup of dusty car
Points positifs : Price was right and the rental location was not hard to find. I really appreciated that it was a hybrid since we did a lot of driving.
Points négatifs : Car was dirty and the rental location was in downtown, quite a ways from the airport we flew into.
avis de
-
10,0
Love the Forester
Points positifs : Great car. Easy drop off and pick up.
avis de
-
6,8
nice staff
Points positifs : nice staff
Points négatifs : will not use budget again vased on the overall experience.
avis de
-
7,2
Points négatifs : Long wait time for pick up and drop off. There should be clearer instructions.
avis de
-
8,0
Easy First Rental
Points positifs : This was my first time renting a car on my own. Overall, it was an easy experience. Customer service was friendly and helpful. The car was clean. I had no issues driving both in town and several hours on the freeway.
avis de
-
8,0
Awkward pickup of dusty car
Points positifs : Price was right and the rental location was not hard to find. I really appreciated that it was a hybrid since we did a lot of driving.
Points négatifs : Car was dirty and the rental location was in downtown, quite a ways from the airport we flew into.
avis de
-
6,0
Seattle Rental
Points positifs : VehicleJeep SUV
Points négatifs : Waiting for service. No one there first time. Locked on
avis de
-
4,0
Points négatifs : Car was damaged on pick up Maintenace light was on Tire pressure was low
avis de
-
4,4
Budget charges me $300 more than Kayak's amount.
Points négatifs : The initial paperwork from Budget said my total charges would be $141.24. Instead Budget charged my credit card $442.03 I haven't had a chance yet to discuss with Budget so I'm hoping for a correction to my problem.
avis de
-
2,0
Budget and Avis overbooked
Points négatifs : Over 50 people went without cars Friday night and were told at 2am that there would be no cars until 6am the next morning. Leaving all of us to sleep at the rental building. I canceled my rental and took an Uber home at 3am.
avis de
-
5,2
Two hour wait in line with no staff
Points positifs : Car was clean and worked Drop off was ok
Points négatifs : We arrive very late at night We had to take the shuttle to the rental car terminal like everybody else when we are arrive there was at least 40 people in line for budget They had two people on duty. One of them kept running to the Avis counter to talk on the telephone extensively with every rental which slowed things down even more Once he got to the counter the guy apologized but from a financial perspective thinking of you no consideration it was ridiculous
avis de
-
6,0
We waited in line at budget for one hour to get our car.
Points positifs : Car was good. Check out good.
Points négatifs : Inside of car window were foggy, had to stop and clean then. Inside of vehicle was dusty.
avis de
-
6,4
Points négatifs : Price gouging due to the eclipse--I know it's business but it was excessive. Prices in Portland were 5 times higher!
avis de
Dollar
Avis sur Dollar
Agences
╳
Dollar
Agences à Seattle
1900 Boren Ave
+1 206 381 1323
3150 S 160th St
+1 206 433 5825
Avis des clients
Note globale
8,4 Excellent
Basé sur 605 avis
Note générale
8,3
Propreté
8,6
Confort
8,5
Prise en charge/Retour
8,4
Rapport qualité/prix
8,1
Avis récents
- Tous les avis
- Positifs
- Neutres
- Négatifs
-
10,0
Points positifs : Ease and convenience
avis de
-
8,0
Insurance
Points négatifs : I had already purchased insurance, and didn't know to tel the agent at the counter, so I purchased it again. I thought the agreement would show up when I rented the car. It was my first time to do it (usually just use my own insurance). Now I need to straighten this out and try to get a refund.
avis de
-
10,0
My dollar experience
Points positifs : Ease of check in and check out
avis de
-
10,0
Great car
Points positifs : Love the On Star navigation and road side assistance.
Points négatifs : No instructions anywhere in the car on how to open the gas fuel cap door and had to call road side assistance.
avis de
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10,0
Points positifs : logistics were as smooth as can be.
Points négatifs : I could not get the seat in the Subaru I rented into a comfortable position. I'm 6'2", and although the car performed well, the seat and I just did not get along.
avis de
-
6,0
Upgraded when probably didn't need it
Points négatifs : Pushed a little to hard to upgrade for a higher price
avis de
-
9,6
Points positifs : very easy to set up, great value, excellent vehicle Staff very helpful. drop off was a breeze! handled professionally and courteously. Much appreciated during a basically stressful time trying to get to the airport in time.
Points négatifs : the wait at the pick up counter was too long. they didn't have enough staff to handle the number of reservations for that hour. but once I was at the counter the agent was very courteous and helpful.
avis de
-
2,0
Points positifs : Couldn't adjust online, so cancelled.
avis de
-
6,8
Overpriced fuel charge Fast pickup drop off
Points positifs : Fast pickup and drop off. Super efficient transaction.
Points négatifs : Unclear fuel refill cost. Agent said it was 2.79 which sounded too good to be true but then it was 7.99? For some reason the whole space under the driver seat was filled with empty Dr. Pepper bottles. Car wasn't fully cleaned.
avis de
-
6,4
Yep never choosing this rental company again.
Points positifs : Car was ok, clean, no problems.
Points négatifs : My flight was delayed by 4 hours. I thought I did the right thing by calling Dollar rental and let them know the flight was delayed. An hour later the flight delay was shortened by 2 hours. I call again and was told that my car would not be available until the time it was changed to but I could pay $500 and upgrade. Never doing the right thing again.
avis de
-
10,0
Points négatifs : Clean
avis de
-
10,0
Smooth and easy process
Points positifs : It was quick and easy to check in and pick up the car. We mentioned we were going to do a lot of driving and they gave us a free upgrade from an economy car to a 4 door sedan. Turning in the car was just as easy. Will definitely book again.
avis de
-
10,0
Points positifs : Ease and convenience
avis de
-
10,0
My dollar experience
Points positifs : Ease of check in and check out
avis de
-
10,0
Great car
Points positifs : Love the On Star navigation and road side assistance.
Points négatifs : No instructions anywhere in the car on how to open the gas fuel cap door and had to call road side assistance.
avis de
-
10,0
Points positifs : logistics were as smooth as can be.
Points négatifs : I could not get the seat in the Subaru I rented into a comfortable position. I'm 6'2", and although the car performed well, the seat and I just did not get along.
avis de
-
9,6
Points positifs : very easy to set up, great value, excellent vehicle Staff very helpful. drop off was a breeze! handled professionally and courteously. Much appreciated during a basically stressful time trying to get to the airport in time.
Points négatifs : the wait at the pick up counter was too long. they didn't have enough staff to handle the number of reservations for that hour. but once I was at the counter the agent was very courteous and helpful.
avis de
-
10,0
Points négatifs : Clean
avis de
-
10,0
Smooth and easy process
Points positifs : It was quick and easy to check in and pick up the car. We mentioned we were going to do a lot of driving and they gave us a free upgrade from an economy car to a 4 door sedan. Turning in the car was just as easy. Will definitely book again.
avis de
-
8,0
Insurance
Points négatifs : I had already purchased insurance, and didn't know to tel the agent at the counter, so I purchased it again. I thought the agreement would show up when I rented the car. It was my first time to do it (usually just use my own insurance). Now I need to straighten this out and try to get a refund.
avis de
-
6,8
Overpriced fuel charge Fast pickup drop off
Points positifs : Fast pickup and drop off. Super efficient transaction.
Points négatifs : Unclear fuel refill cost. Agent said it was 2.79 which sounded too good to be true but then it was 7.99? For some reason the whole space under the driver seat was filled with empty Dr. Pepper bottles. Car wasn't fully cleaned.
avis de
-
6,0
Upgraded when probably didn't need it
Points négatifs : Pushed a little to hard to upgrade for a higher price
avis de
-
2,0
Points positifs : Couldn't adjust online, so cancelled.
avis de
-
6,4
Yep never choosing this rental company again.
Points positifs : Car was ok, clean, no problems.
Points négatifs : My flight was delayed by 4 hours. I thought I did the right thing by calling Dollar rental and let them know the flight was delayed. An hour later the flight delay was shortened by 2 hours. I call again and was told that my car would not be available until the time it was changed to but I could pay $500 and upgrade. Never doing the right thing again.
avis de
Agences
╳
Eagle Rent A Car
Agences à Seattle
13809 1st Avenue South
2100 Alaskan Way
Seattle airport
Enterprise
Avis sur Enterprise
Agences
╳
Enterprise
Agences à Seattle
11717 Lake City Way Ne
+1 206 364 3127
1601 3rd Ave
+1 206 382 1051
1605 Boylston Ave
+1 206 323 0109
333 Nw 85th St
+1 206 783 5565
5715 Roosevelt Way Ne
+1 206 729 4580
6313 35th Ave Sw
+1 206 933 1750
6520 4th Ave S
+1 206 723 1959
Avis des clients
Note globale
8,4 Excellent
Basé sur 222 avis
Note générale
8,4
Propreté
8,5
Confort
8,5
Prise en charge/Retour
8,2
Rapport qualité/prix
8,3
Avis récents
- Tous les avis
- Positifs
- Neutres
- Négatifs
-
2,0
Did not take my out of state license
Points positifs : N/A
Points négatifs : Refused to take my out of state license and debit card. They did not honor my reservation, didn't seem to even know what Kayak was, and didn't know anything about the insurance I had purchased. Won't be using either service again.
avis de
-
10,0
Points positifs : Great service there, I was able to upgrade my car with no issue. Total time there was less than 15 min. I would rent here again.
avis de
-
5,6
Car rental was okay, but airport drop fee is steep
Points négatifs : 75 dollar airport drop fee is pretty steep. Considering that is their main car location, I find it annoying they charge such a high drop fee.
avis de
-
10,0
Depends on location
Points positifs : If this review is for the Roosevelt location, great. They were accommodating and quickly informative. Able to help on changing the vehicle to one able to properly carry my more-fragile parents and their walkers. The various staff were smart and on top of everything.
Points négatifs : If this is the 'new' location in Greenwood, a few of their staff are less flexible when I've picked up my vehicle. Even with a stuffed lot, with a variety of price-class cars and a mid-week multi-day rental reservation, they were a little resistant to working with me to get the right vehicle for my needs. As a regular renter from Enterprise, this can make or break if I'll reserve from that location again. I've rented 5 times in the last 2 months from Enterprise.
avis de
-
7,6
Points positifs : Very easy - and convenient - pickup and dropoff Great friendly staff Pretty good economical vehicle
Points négatifs : I had declined insurance and when we checked out it was still on the bill. If I hadn't looked carefully I would have paid an extra $120 I hadn't intended to pay. Windows (inside) were very dirty. When I got outside in the sunlight (when the sun was shining on the window), I could hardly see. I needed to stop and wash the inside of the windows.
avis de
-
7,2
Labor Day Weekend - Crazy Lines for Pickup and Drop-off
Points positifs : Good price. The Enterprise employee was super friendly. I felt bad he was one of the only one's working holiday weekend and having to deal with long line of customers.
Points négatifs : Waited 1 hr 45 min in line at Enterprise office to pick up rental car reservation. I tried to return the rental car during after-hours drop off but the lot was overfull. Not a single space. Many cars were parked illegally on the sidewalk, double parked in the middle of the street, it was chaos. I called roadside assistance and was able to return to another Enterprise a few miles away no charge.
avis de
-
10,0
Points positifs : Greeting at airport - personalized service!
Points négatifs : Nothing.
avis de
-
8,0
Good experience with enterprise
Points positifs : Accomodations were made at no additional charge to make a situation with a shortage of cars better. Glad enterprise personnel worked very hard to ensure we were happy at the end of the day.
Points négatifs : Shortage of cars led us to touring multiple levels of the enterprise facility. The gal showing us to our rental car was phenomenal, despite the shortage and issues with the cars that were in the lot. 45 minutes later we had a car on we're on our way.
avis de
-
10,0
Points positifs : Staff was great and honest, got us through in no time.
avis de
-
4,4
Enterprise uses location bait and switch on out of town customers
Points positifs : The Seattle airport location (the only location I asked for in the search engine) was able to accommodate me with a rental car instead of the location I was assigned (downtown Seattle) but only after I agreed to pay way more in taxes to do so. I have rented cars from numerous other car rental agencies in Seattle and have never been bait and switched with a cheaper location as I was with Enterprise. I do not plan to rent cars from Enterprise again. There's too many other rental car agencies that I can work with in Seattle instead.
Points négatifs : I requested a rental car from the Seattle airport and because I'm from out of town Enterprise changed locations on me ( I didn't notice the change in pick up/drop off location address) with a cheaper price. Not willing to use Enterprise again. I have had many other good experiences with rental car companies in Seattle and will continue to use them on other visits as I go to Washington regularly.
avis de
-
10,0
Points positifs : Great customer service.
avis de
-
9,6
Save some $$, rent downtown
Points positifs : By taking the Link (light rail) to downtown Seattle from SeaTac, we saved about half our car rental. Enterprise downtown is about half a block from the Link station, and they were very friendly, helpful, and speedy. Plus we got a free upgrade to a hybrid and saved lots on gas.
Points négatifs : It's always a little tricky navigating in a city you don't know, but both pickup and drop off turned out to be easy — we found the entrance pretty easily.
avis de
-
10,0
Points positifs : Great service there, I was able to upgrade my car with no issue. Total time there was less than 15 min. I would rent here again.
avis de
-
10,0
Depends on location
Points positifs : If this review is for the Roosevelt location, great. They were accommodating and quickly informative. Able to help on changing the vehicle to one able to properly carry my more-fragile parents and their walkers. The various staff were smart and on top of everything.
Points négatifs : If this is the 'new' location in Greenwood, a few of their staff are less flexible when I've picked up my vehicle. Even with a stuffed lot, with a variety of price-class cars and a mid-week multi-day rental reservation, they were a little resistant to working with me to get the right vehicle for my needs. As a regular renter from Enterprise, this can make or break if I'll reserve from that location again. I've rented 5 times in the last 2 months from Enterprise.
avis de
-
10,0
Points positifs : Greeting at airport - personalized service!
Points négatifs : Nothing.
avis de
-
10,0
Points positifs : Staff was great and honest, got us through in no time.
avis de
-
10,0
Points positifs : Great customer service.
avis de
-
9,6
Save some $$, rent downtown
Points positifs : By taking the Link (light rail) to downtown Seattle from SeaTac, we saved about half our car rental. Enterprise downtown is about half a block from the Link station, and they were very friendly, helpful, and speedy. Plus we got a free upgrade to a hybrid and saved lots on gas.
Points négatifs : It's always a little tricky navigating in a city you don't know, but both pickup and drop off turned out to be easy — we found the entrance pretty easily.
avis de
-
7,6
Points positifs : Very easy - and convenient - pickup and dropoff Great friendly staff Pretty good economical vehicle
Points négatifs : I had declined insurance and when we checked out it was still on the bill. If I hadn't looked carefully I would have paid an extra $120 I hadn't intended to pay. Windows (inside) were very dirty. When I got outside in the sunlight (when the sun was shining on the window), I could hardly see. I needed to stop and wash the inside of the windows.
avis de
-
7,2
Labor Day Weekend - Crazy Lines for Pickup and Drop-off
Points positifs : Good price. The Enterprise employee was super friendly. I felt bad he was one of the only one's working holiday weekend and having to deal with long line of customers.
Points négatifs : Waited 1 hr 45 min in line at Enterprise office to pick up rental car reservation. I tried to return the rental car during after-hours drop off but the lot was overfull. Not a single space. Many cars were parked illegally on the sidewalk, double parked in the middle of the street, it was chaos. I called roadside assistance and was able to return to another Enterprise a few miles away no charge.
avis de
-
8,0
Good experience with enterprise
Points positifs : Accomodations were made at no additional charge to make a situation with a shortage of cars better. Glad enterprise personnel worked very hard to ensure we were happy at the end of the day.
Points négatifs : Shortage of cars led us to touring multiple levels of the enterprise facility. The gal showing us to our rental car was phenomenal, despite the shortage and issues with the cars that were in the lot. 45 minutes later we had a car on we're on our way.
avis de
-
2,0
Did not take my out of state license
Points positifs : N/A
Points négatifs : Refused to take my out of state license and debit card. They did not honor my reservation, didn't seem to even know what Kayak was, and didn't know anything about the insurance I had purchased. Won't be using either service again.
avis de
-
5,6
Car rental was okay, but airport drop fee is steep
Points négatifs : 75 dollar airport drop fee is pretty steep. Considering that is their main car location, I find it annoying they charge such a high drop fee.
avis de
-
4,4
Enterprise uses location bait and switch on out of town customers
Points positifs : The Seattle airport location (the only location I asked for in the search engine) was able to accommodate me with a rental car instead of the location I was assigned (downtown Seattle) but only after I agreed to pay way more in taxes to do so. I have rented cars from numerous other car rental agencies in Seattle and have never been bait and switched with a cheaper location as I was with Enterprise. I do not plan to rent cars from Enterprise again. There's too many other rental car agencies that I can work with in Seattle instead.
Points négatifs : I requested a rental car from the Seattle airport and because I'm from out of town Enterprise changed locations on me ( I didn't notice the change in pick up/drop off location address) with a cheaper price. Not willing to use Enterprise again. I have had many other good experiences with rental car companies in Seattle and will continue to use them on other visits as I go to Washington regularly.
avis de
Europcar
Avis sur Europcar
Agences
╳
Europcar
Agences à Seattle
** Please Go To E-z Counter **
+1 206 444 4974
Avis des clients
Note globale
6,8 Bien
Basé sur 2 avis
Note générale
5,0
Propreté
9,0
Confort
7,0
Prise en charge/Retour
8,0
Rapport qualité/prix
5,0
Avis récents
- Tous les avis
- Positifs
- Neutres
- Négatifs
E-Z Rent-A-Car
Avis sur E-Z Rent-A-Car
Agences
╳
E-Z Rent-A-Car
Agences à Seattle
3150 S 160th St
+1 206 444 4974
Avis des clients
Note globale
7,3 Bien
Basé sur 142 avis
Note générale
7,3
Propreté
7,5
Confort
7,4
Prise en charge/Retour
6,8
Rapport qualité/prix
7,5
Avis récents
- Tous les avis
- Positifs
- Neutres
- Négatifs
-
8,8
Great Rental Car Company - Confusing Location
Points positifs : The line was short for our rental car company and the car we received was clean and well taken care of.
Points négatifs : E-Z was in the same small airport "stall" as two other rental car companies. These other two companies had lines over 20 people long, while E-Z's line wasn't long at all. This pileup of people, combined with the unclear signage caused confusion on multiple customers' part and we all wasted 45 mins of my time waiting in line.
avis de
-
8,8
Points négatifs : The woman who handled the pick up was rude and not helpful at all.
avis de
-
7,2
Points positifs : Check in and check out was smooth, car was clean and well maintained
Points négatifs : Total price indicated online did not reflect final cost of the rental, lots of hidden fees that were never expressly stated or addressed. Will probably use a different company next time to know exactly what I'm paying
avis de
-
10,0
Points positifs : Everything.
avis de
-
2,0
Bait and Switch
Points négatifs : I'm done with EZ Rent-a-Car - for the second time I booked in advance and showed up at the counter to "we're out of cars". Not worth the hassle.
avis de
-
10,0
Points positifs : Friendly counter staff and return staff. Cheap rental. Good Subaru.
avis de
-
10,0
Points positifs : I like car i rent and service too
avis de
-
2,0
Very bad checkin process
Points positifs : Nothing
Points négatifs : It was freezing cold and they had closed the counter and forced us to do the paper work in the parking lot they did not have the car size I booked and wanted to give me a mini van They did not want to accept the insurance coverage offered by my credit card. Wanted to call them for verification which is very odd after years of renting cars
avis de
-
2,0
Our worst experience with a rental car company
Points négatifs : The first problem was there was no staff at the inside counter. There was a sign telling customers to go outside to the kiosk (in freezing weather). At the kiosk, customers had to wait outside. There were 4 customers waiting in line while there were 3 employees inside the kiosk with only 1 helping customers. When we finally were waited on, we were told there was a limit of 150 miles, which was not a problem for us, but was contrary to the unlimited mileage stated in our email. We then were told that we could not rent without proof of insurance. Our proof of insurance was in our car, not with us. It was nearly midnight and we had no way of getting proof of insurance, so they would not rent to us. Nothing in our confirmation email said anything about needing proof of insurance to rent.
avis de
-
6,4
decent cars and nice people, horrible technology
Points positifs : relatively easy dropoff, but no instant receipt - took two days to get emailed receipt.
Points négatifs : incredibly slow rental process resulted in 1 hour delay to get 5 people through the line. Totally unacceptable.
avis de
-
9,6
Easy, no frills service
Points positifs : Great value and very good customer service. At drop off time no one was there so I went to booth and she was great.
avis de
-
10,0
EZ so easy
Points positifs : Everything was easy. Great rental experience!
Points négatifs : Don't recommend ya'll renting out vehicles with cracked windshields anymore. I accepted the vehicle knowing beforehand that the windshield was cracked, but I didn't know that was against Washington state traffic law. Could have been ticketed for driving with it.
avis de
-
8,8
Great Rental Car Company - Confusing Location
Points positifs : The line was short for our rental car company and the car we received was clean and well taken care of.
Points négatifs : E-Z was in the same small airport "stall" as two other rental car companies. These other two companies had lines over 20 people long, while E-Z's line wasn't long at all. This pileup of people, combined with the unclear signage caused confusion on multiple customers' part and we all wasted 45 mins of my time waiting in line.
avis de
-
8,8
Points négatifs : The woman who handled the pick up was rude and not helpful at all.
avis de
-
10,0
Points positifs : Everything.
avis de
-
10,0
Points positifs : Friendly counter staff and return staff. Cheap rental. Good Subaru.
avis de
-
10,0
Points positifs : I like car i rent and service too
avis de
-
9,6
Easy, no frills service
Points positifs : Great value and very good customer service. At drop off time no one was there so I went to booth and she was great.
avis de
-
10,0
EZ so easy
Points positifs : Everything was easy. Great rental experience!
Points négatifs : Don't recommend ya'll renting out vehicles with cracked windshields anymore. I accepted the vehicle knowing beforehand that the windshield was cracked, but I didn't know that was against Washington state traffic law. Could have been ticketed for driving with it.
avis de
-
2,0
Bait and Switch
Points négatifs : I'm done with EZ Rent-a-Car - for the second time I booked in advance and showed up at the counter to "we're out of cars". Not worth the hassle.
avis de
-
2,0
Very bad checkin process
Points positifs : Nothing
Points négatifs : It was freezing cold and they had closed the counter and forced us to do the paper work in the parking lot they did not have the car size I booked and wanted to give me a mini van They did not want to accept the insurance coverage offered by my credit card. Wanted to call them for verification which is very odd after years of renting cars
avis de
-
2,0
Our worst experience with a rental car company
Points négatifs : The first problem was there was no staff at the inside counter. There was a sign telling customers to go outside to the kiosk (in freezing weather). At the kiosk, customers had to wait outside. There were 4 customers waiting in line while there were 3 employees inside the kiosk with only 1 helping customers. When we finally were waited on, we were told there was a limit of 150 miles, which was not a problem for us, but was contrary to the unlimited mileage stated in our email. We then were told that we could not rent without proof of insurance. Our proof of insurance was in our car, not with us. It was nearly midnight and we had no way of getting proof of insurance, so they would not rent to us. Nothing in our confirmation email said anything about needing proof of insurance to rent.
avis de
-
6,4
decent cars and nice people, horrible technology
Points positifs : relatively easy dropoff, but no instant receipt - took two days to get emailed receipt.
Points négatifs : incredibly slow rental process resulted in 1 hour delay to get 5 people through the line. Totally unacceptable.
avis de
Agences
╳
Flight Car
Agences à Seattle
Seattle airport
+1 844 435 8227
Avis sur Fox
Agences
╳
Fox
Agences à Seattle
3150 South 160th Street
+1 206 858 9690
Avis des clients
Note globale
6,7 Bien
Basé sur 188 avis
Note générale
6,6
Propreté
7,1
Confort
6,8
Prise en charge/Retour
6,4
Rapport qualité/prix
6,6
Avis récents
- Tous les avis
- Positifs
- Neutres
- Négatifs
-
5,6
long line, old SUV
Points positifs : Price, staff was very friendly
Points négatifs : line at pick up was very long and moved very slowly, SUV was from 2015, had a lot if dents and damage, it was dirty, wipers were worn (in Seattle) low tire pressure light came on
avis de
-
6,8
Very Slooooowww Counter Service
Points positifs : Started out rough after overseas fly arrival Seattle as took about 40-50 mins from time In line to get sent to a car. After that, All good. Price for full size mini van was great...couple yrs older and few dings, but ran well and hauled us plus 9 pieces checked luggage no problem. Quick turn in. If FIX could pick up the “pace” at start, I’d be all smiles, But still satisfied overall.
avis de
-
8,8
Points positifs : The drop off fee from Seattle to Denver was only $250
Points négatifs : The car needed windshield wipers replaced and the drop off wait for a shuttle did not have a shelter from the rain in Denver.
avis de
-
2,0
No car Available
Points positifs : Nothing
Points négatifs : Me and several other customers waited in line for 15 minutes upstairs . At this point the Fox representative told us that the upstairs counter was closing and we had to follow her downstairs. I waited another 15 minutes in line before the other customers and I was told that there were no cars and I had to go somewhere else or wait for several hours. By this point it was almost 12:30 a.m. The Fox agent referred us to Dollar. Not only did Dollar have many cars, but they also had a better rate and I saved $40. I wasn't upset that there was no car, but I was upset that the agent did not tell any of the customers for 30 minutes.
avis de
-
2,0
Points négatifs : Staff are dumb
avis de
-
7,2
Points négatifs : They didn't have the vehicles that were reserved by myself and a couple of other people in line in front of me. The vehicle I got was smaller than my reservation for the same price and was lacking in legroom for as much driving as I had to do.
avis de
-
8,0
Points positifs : Price was apx. $200 less than other companies. Car was clean, ready on time, and ot was the exact model requested. Wait time in line to pick up was reasonable as counter was fully staffed.
Points négatifs : Pick up counter person tried to intimidate me into buying the extras --- insurance and gas and Fast Pass tolling --- that I did not need. Gas tank was "Full" but about 3 gallons short of what I put in each time I filled up. Company charges a "deposit" of $150 that is returned when car is turned in --- something no other rental company does in my experience. And the deposit was not disclosed when the reservation was made, nor at the time of pick-up until the final bill was printed.
avis de
-
2,4
a car with filthy inside after long wait in the line
Points positifs : Polite and supportive staff
Points négatifs : I had to wait in the line for long time eventually got the car which was really filthy inside and also dirty with many scratches on outside. The area you get the car was so dark that you cannot really see all these until you drive into the light. It was that bad that I had to stop at a gas station buy a antibacterial wipe and clean the inside by myself! (I was so much in rush (after a long wait) that I did not have time to go back and ask to replace the car. One of the worst car rental experiences I ever had and I do this a lot. (not often from FOX)
avis de
-
6,0
Older car was falling apart and smelled of smoke
Points positifs : Cheap rate, but other companies were offering similar rates.
Points négatifs : Despite the obvious use of deodorants, the car still smelled of smoke, and my wife and son were nauseous as soon as they sat in the car. Also, plastic parts in the trunk came detached from the Camry.
avis de
-
3,6
Hidden Fees
Points positifs : Let me think about it. Ok done thinking about it. Still blank
Points négatifs : When going to check out hidden fees come out and I didn't even ask for any of the add on's. Typical of the low budget car rental places.
avis de
-
4,4
Long wait
Points positifs : Turn in was quick
Points négatifs : 1.24hr wait to get keys, longer before I drove away. Said Kia Soul is equal to Ford Fuson.
avis de
-
2,0
VERY disappointed.
Points négatifs : They wanted a $400.00 deposit for using a debit card.
avis de
-
6,8
Very Slooooowww Counter Service
Points positifs : Started out rough after overseas fly arrival Seattle as took about 40-50 mins from time In line to get sent to a car. After that, All good. Price for full size mini van was great...couple yrs older and few dings, but ran well and hauled us plus 9 pieces checked luggage no problem. Quick turn in. If FIX could pick up the “pace” at start, I’d be all smiles, But still satisfied overall.
avis de
-
7,2
Points négatifs : They didn't have the vehicles that were reserved by myself and a couple of other people in line in front of me. The vehicle I got was smaller than my reservation for the same price and was lacking in legroom for as much driving as I had to do.
avis de
-
8,0
Points positifs : Price was apx. $200 less than other companies. Car was clean, ready on time, and ot was the exact model requested. Wait time in line to pick up was reasonable as counter was fully staffed.
Points négatifs : Pick up counter person tried to intimidate me into buying the extras --- insurance and gas and Fast Pass tolling --- that I did not need. Gas tank was "Full" but about 3 gallons short of what I put in each time I filled up. Company charges a "deposit" of $150 that is returned when car is turned in --- something no other rental company does in my experience. And the deposit was not disclosed when the reservation was made, nor at the time of pick-up until the final bill was printed.
avis de
-
5,6
long line, old SUV
Points positifs : Price, staff was very friendly
Points négatifs : line at pick up was very long and moved very slowly, SUV was from 2015, had a lot if dents and damage, it was dirty, wipers were worn (in Seattle) low tire pressure light came on
avis de
-
2,0
No car Available
Points positifs : Nothing
Points négatifs : Me and several other customers waited in line for 15 minutes upstairs . At this point the Fox representative told us that the upstairs counter was closing and we had to follow her downstairs. I waited another 15 minutes in line before the other customers and I was told that there were no cars and I had to go somewhere else or wait for several hours. By this point it was almost 12:30 a.m. The Fox agent referred us to Dollar. Not only did Dollar have many cars, but they also had a better rate and I saved $40. I wasn't upset that there was no car, but I was upset that the agent did not tell any of the customers for 30 minutes.
avis de
-
2,0
Points négatifs : Staff are dumb
avis de
-
2,4
a car with filthy inside after long wait in the line
Points positifs : Polite and supportive staff
Points négatifs : I had to wait in the line for long time eventually got the car which was really filthy inside and also dirty with many scratches on outside. The area you get the car was so dark that you cannot really see all these until you drive into the light. It was that bad that I had to stop at a gas station buy a antibacterial wipe and clean the inside by myself! (I was so much in rush (after a long wait) that I did not have time to go back and ask to replace the car. One of the worst car rental experiences I ever had and I do this a lot. (not often from FOX)
avis de
-
6,0
Older car was falling apart and smelled of smoke
Points positifs : Cheap rate, but other companies were offering similar rates.
Points négatifs : Despite the obvious use of deodorants, the car still smelled of smoke, and my wife and son were nauseous as soon as they sat in the car. Also, plastic parts in the trunk came detached from the Camry.
avis de
-
3,6
Hidden Fees
Points positifs : Let me think about it. Ok done thinking about it. Still blank
Points négatifs : When going to check out hidden fees come out and I didn't even ask for any of the add on's. Typical of the low budget car rental places.
avis de
-
4,4
Long wait
Points positifs : Turn in was quick
Points négatifs : 1.24hr wait to get keys, longer before I drove away. Said Kia Soul is equal to Ford Fuson.
avis de
-
2,0
VERY disappointed.
Points négatifs : They wanted a $400.00 deposit for using a debit card.
avis de
Hertz
Avis sur Hertz
Agences
╳
Hertz
Agences à Seattle
1301 6th Avenue
+1 206 682 2432
14333 Aurora Ave N. Ste 3
+1 206 361 5767
14500 1st Avenue South
+1 206 243 2026
1501 8th Avenue
+1 206 903 6260
3150 S 160th Street, Suite 510
+1 206 277 2300
3201 S. 176th Street
+1 206 433 5275
3711 Rainier Avenue South
+1 206 725 0444
925 Westlake Ave North
+1 206 213 8572
Avis des clients
Note globale
6,4 Bien
Basé sur 237 avis
Note générale
6,3
Propreté
6,9
Confort
6,8
Prise en charge/Retour
6,1
Rapport qualité/prix
6,3
Avis récents
- Tous les avis
- Positifs
- Neutres
- Négatifs
-
2,0
Hertz lies and decieves
Points positifs : Any other rental company
Points négatifs : Everything about Hertz.
avis de
-
8,0
Good Price
Points positifs : We got a good deal, and got upgraded to a larger car which was great! Having a car was very convenient. The car we got had good gas mileage.
Points négatifs : We were acknowledge when we arrived, but the gentleman told us to wait upstairs. We waited probably 10 minutes as he went to do other things. No one acknowledged us while we stood there, and when the gentleman came back, he started to have a conversation with another gentleman behind the desk. I walked up and asked if they could help me, and only then did they remember they had a customer. When I asked questions regarding shuttle I saw online, I got a very rehearsed answer. Kayak did not show there was a shuttle, but the hertz website did. I asked another clarifying question and got the exact same rehearsed answer. The gentleman was friendly, but we did not feel genuinely welcomed and appreciated.
avis de
-
2,0
Misleading website
Points positifs : Person I called for help was helpful and refunded my money. At least she said she did.
Points négatifs : My car wasn't at the Seattle airport but a downtown hotel which would have added an hour and $100 to my expected cost. I ended up taking Uber which was convenient, organized, and even less expensive.
avis de
-
2,0
Lost their edge
Points positifs : Nothing
Points négatifs : Kiosk monitor attendee was hard to understand, took too much time versus a counter but but the time I realized that the line to the counter was 3x longer then when I arrived
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2,0
Poor Service
Points négatifs : Encouraged to go to kioks so didn't get in line. The kiosk attendee couldn't finish my reservation so hung up - now there was a huge line so I went to Budget and got quick, service, better car, and price
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2,0
They couldn't complete the reservation even though I showed the conf
Points positifs : Price
Points négatifs : Never got the car
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2,0
no cars available.
Points négatifs : After booking through Kayak, we arrived to no cars available At that location
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10,0
We got screwed by EZ Rental and Hertz saved our trip
Points positifs : The young man and his funny sidekick who were working that day quite literally saved our trip. We had booked a car with ez rental months in advance and since our flight was delayed they gave away our car and said they had none left. We checked every rental place and couldn't find anything under $1,000 (we had originally been prepared to pay under $200). We eventually booked a car through Hertz online (after an hour of feeling helpless and taken advantage of) but turned out we had booked for the wrong location. Luckily the guy and gal working made it work for us, we got a car (that we could afford) and we felt like we were treated like actually people not money bags. The car was great and we highly recommend Hertz at the Seattle Airport. THANK YOU.
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8,0
Points négatifs : Long line at the airport to pick up the car. Not enough clerks .
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2,0
Erroneous charges
Points positifs : Car was fine
Points négatifs : Got the bill - turns out that Hertz charged me like an add'l $20 for satellite radio - which I NEVER asked them to add. Very disappointed.
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8,0
Pre pick up
Points positifs : Made reservation through Kayak about 9 months in advance. When I wanted to make a slight change in pickup time I had to call Hertz and their Customer Service told me they no longer offered the service I had booked so they said they would not honor my contract. This gave me some vet anxious moments. Since I had everything in writing. I decided just to stick with original plan and show up at Hertz ready to pick up my car. When we went to pick up, everything was perfect. When we did the one way drop off, went very smoothly . Not sure why the pe pick up Customer Service (in Phillipiines) was such a dope). But everything else was fine.
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6,0
Terrible customer service at Hertz
Points positifs : The car itself was very nice, drove well, etc.
Points négatifs : I showed up and was told despite booking, there was no car for me. I was told I could wait to see if "maybe" one would show up, but that she couldn't make any promises. She said (and I confirmed by calling) that no Hertz locations in Seattle had cars. So I waited for over 2 hours and fortunately one came in (which the staffperson noted was for someone else). To say the woman I dealt with at pick up was rude is an extreme understatement. She was unprofessional, combative, and never apologized for the fact that there wasn't a car initially and I had to wait in Shoreline for 2+ hours. Instead, she essentially blamed Kayak and claimed she didn't have a phone number to call (after asking me if I got a call)? The car clearly hadn't been cleaned, but I was willing to take whatever I could get at that point. She also asked if I wanted a different drop off location, without mentioning a $75 fee. In all, I was completely underwhelmed with Hertz and despite the car being good, I'm not sure I would book through Kayak again and don't ever want to deal with Hertz again!
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8,0
Good Price
Points positifs : We got a good deal, and got upgraded to a larger car which was great! Having a car was very convenient. The car we got had good gas mileage.
Points négatifs : We were acknowledge when we arrived, but the gentleman told us to wait upstairs. We waited probably 10 minutes as he went to do other things. No one acknowledged us while we stood there, and when the gentleman came back, he started to have a conversation with another gentleman behind the desk. I walked up and asked if they could help me, and only then did they remember they had a customer. When I asked questions regarding shuttle I saw online, I got a very rehearsed answer. Kayak did not show there was a shuttle, but the hertz website did. I asked another clarifying question and got the exact same rehearsed answer. The gentleman was friendly, but we did not feel genuinely welcomed and appreciated.
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8,0
Points négatifs : Long line at the airport to pick up the car. Not enough clerks .
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8,0
Pre pick up
Points positifs : Made reservation through Kayak about 9 months in advance. When I wanted to make a slight change in pickup time I had to call Hertz and their Customer Service told me they no longer offered the service I had booked so they said they would not honor my contract. This gave me some vet anxious moments. Since I had everything in writing. I decided just to stick with original plan and show up at Hertz ready to pick up my car. When we went to pick up, everything was perfect. When we did the one way drop off, went very smoothly . Not sure why the pe pick up Customer Service (in Phillipiines) was such a dope). But everything else was fine.
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2,0
Hertz lies and decieves
Points positifs : Any other rental company
Points négatifs : Everything about Hertz.
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2,0
Misleading website
Points positifs : Person I called for help was helpful and refunded my money. At least she said she did.
Points négatifs : My car wasn't at the Seattle airport but a downtown hotel which would have added an hour and $100 to my expected cost. I ended up taking Uber which was convenient, organized, and even less expensive.
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2,0
Lost their edge
Points positifs : Nothing
Points négatifs : Kiosk monitor attendee was hard to understand, took too much time versus a counter but but the time I realized that the line to the counter was 3x longer then when I arrived
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2,0
Poor Service
Points négatifs : Encouraged to go to kioks so didn't get in line. The kiosk attendee couldn't finish my reservation so hung up - now there was a huge line so I went to Budget and got quick, service, better car, and price
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2,0
They couldn't complete the reservation even though I showed the conf
Points positifs : Price
Points négatifs : Never got the car
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2,0
no cars available.
Points négatifs : After booking through Kayak, we arrived to no cars available At that location
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2,0
Erroneous charges
Points positifs : Car was fine
Points négatifs : Got the bill - turns out that Hertz charged me like an add'l $20 for satellite radio - which I NEVER asked them to add. Very disappointed.
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6,0
Terrible customer service at Hertz
Points positifs : The car itself was very nice, drove well, etc.
Points négatifs : I showed up and was told despite booking, there was no car for me. I was told I could wait to see if "maybe" one would show up, but that she couldn't make any promises. She said (and I confirmed by calling) that no Hertz locations in Seattle had cars. So I waited for over 2 hours and fortunately one came in (which the staffperson noted was for someone else). To say the woman I dealt with at pick up was rude is an extreme understatement. She was unprofessional, combative, and never apologized for the fact that there wasn't a car initially and I had to wait in Shoreline for 2+ hours. Instead, she essentially blamed Kayak and claimed she didn't have a phone number to call (after asking me if I got a call)? The car clearly hadn't been cleaned, but I was willing to take whatever I could get at that point. She also asked if I wanted a different drop off location, without mentioning a $75 fee. In all, I was completely underwhelmed with Hertz and despite the car being good, I'm not sure I would book through Kayak again and don't ever want to deal with Hertz again!
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