Points positifs : The car was fine.
Points négatifs : The check in in counter was extremely slow - more than 30 minutes with only a couple of pother people ahead in line. The car wasn't ready when i got into the garage. After 5-10 minutes an attendant brought the car up and waved me toward it ans said "there's your car" then disappeared. The door was open and the engine running so I drove away, then found when I got to my destination that he never gave me the key - I could start and stop the car because it was push-button but couldn't lock it. When I tried to call Fox customer service about the key issue I had to wait almost an hour and then the person on the line couldn't help me, but referred me to roadside service. Then I waited another forty-five minutes or more and couldn't get through. They finally returned my call after two hours - inexcusable for roadside service! What if I was actually on the side of the road and had a serious problem? This is the worst service I've ever encountered at a car rental agency.
Points négatifs : Pre-payed. Got there, waited in line with probably 20 other customers for about 20 minutes until finally someone came out and told us all that they had no more cars left. This was at 10:00 p.m. . Thank goodness for Avis who gave us a car right away for slightly more cost. We'll go with Avis from now on every time. This is the second time Fox has drastically let me down. Absolutely horrible company.
Points positifs : great customer service
Points négatifs : The attendant said he would e-mail me. They didn’t e-mail me about my car rental. I am still waiting for my security deposit to come back to my card.
Points positifs : Omg the woman I rented the car from, in person, Candace was amazing! She was so personable, professional, knowledgeable and kind. I truly felt I had the best service I could receive & was smiling ear to ear after our exchange. She embodies excellent customer service. Ben, downstairs where I physically picked up the vehicle was also incredibly helpful and like Candace had a great attitude and genuine nature that was so refreshing. He walked me through the unique features of the car & I felt much more confident on the road because of him taking time to do so.
Points négatifs : Absolutely nothing. 10/10. Really wonderful experience. Better than any rental experience I’ve had. They nailed it! Give these guys a raise please.
Points positifs : Staff was great. Easy shuttle to and from.
Points négatifs : There were like 50 people in line and only 3 people working. I would have paid more elsewhere to not stand in that line. 30 minutes in line.
Points positifs : The staff was great. The drop off was easy
Points négatifs : The pick up was terrible. Like 50 people in line and inly 3 people working. Stiod in line for 30 minutes. I would have paid more elsewhere to not stand in that line.
Points négatifs : Understaffed. Didn’t have the car I prepaid. No one to help. Long lines.
Points positifs : I didn’t like anything- Fox ran out of vehicles, for myself and 10 other guests, I had to rent from another company, costing my another $100 additional, plus Kayak’s phone system won’t let me talk to a human about getting a refund for the rental I never got! Horrible horrible horrible experience from start to... not yet finished.
Points négatifs : Fox should not be permitted to rent vehicles they don’t have. Kayak could have offered a legit phone number to get a hold of someone!
Points positifs : nothing
Points négatifs : the overall experience could’ve been better. When i booked the car through the website, it gave me a set price of $200ish plus a $70 fee for insurance. when i showed up the sales person i spoke to told me i had to get these extra coverage and ended up adding extra features that were not properly explained. in the end there was an extra $900 deposit for the vehicle which again didn’t add up or make any sense. i was very upset because it felt like i was mislead and charges were added left and right without being properly explained. it honestly felt like a scam. the whole experience felt very dishonest and i know that in the future i will not be booking a rental car with fox rentals.
Points positifs : The pick up and drop was good
Points négatifs : Wish they would let people know if there was gonna be deposit before pick up this was my first car rental and I did not know that but now I do
Points positifs : THe price was very competitive
Points négatifs : Car was not cleaned, tank was not full and it took over an hour to get a car.
Économique (Hyundai Accent ou similaire) est la catégorie de voiture la plus réservée chez Fox à Seattle.
Fox possède 1 succursale à Seattle. Consultez notre carte des succursales Fox pour trouver celle qui vous convient le mieux.