Points positifs : Staff never responded to my email
Points négatifs : I could have seen a warning when ready to confirm reservation before not after confirmation
Points négatifs : They tend to offer older vehicles. Originally mine was going to be a 60,000 mile Dodge SUV. I balked at that and they washed a returned Mitsubisbi Outlander (30,000 miles) for me which turned out to be perfect. Ramp staff very friendly and accommodating. Desk guy tried to sell me everything from insurance to baby seats!
Points positifs : The car
Points négatifs : Checking in was long too much time
Points positifs : Staff was EXCELLENT ... Professional, Efficient and Pleasant to deal with.
Points négatifs : Nothing
Points négatifs : Not charging me a full tank of gas. They did not call it prepay for the entire tank when I picked it up. All the counter person did was try to sell me on everything possible instead of making sure we had a good understanding of what she was charging for and that we would return. I will never rent from fox again or recommend them to anyone. I hope they enjoy the $50 cuz they can go duck themselves...
Points positifs : Pickup was a non-event. We arrived in Seattle at midnight. Fox did not have the mini-van that I had already paid for weeks ago. This was a big deal as my wife and I have four children and were traveling 4 hours to the coast for my grandmother's funeral. They offered me two 5-passenger SUVs as a substitute, which I found very frustrating because I was tired, had a long drive in front of me, and I had paid for the vehicle to ensure there would be no hiccups as this was an important trip for my family. After repeated rejections of the 2 SUVs the manager did provide an "off sell" option which I agreed to. I will say I was concerned about reimbursement for this option as the vehicle cost twice as much, but Fox paid it promptly and accurately. We had no more problems and in the end Fox's efforts went a long way in making it right in my book, but still, it shouldn't have been a problem as I paid far in advance.
Points négatifs : Honor the original purchase and have the type a vehicle paid for present and ready for delivery.
Points positifs : Drove well, decent size. Back up camera and navigation useful.
Points négatifs : More cup holders
Points positifs : Car was extremely well priced, clean, and nice.
Points négatifs : It seems like the pick up process was a bit slow
Points positifs : Drop off was excellent. Pick up stunk! I didn't get the car I ordered and paid $100 extra for a car I didn't want.
Points négatifs : Get me the car I ordered! If you have to put me in another car, note charge me a higher price.
Points négatifs : Staff consistently tried to upsell after being told no.
Points négatifs : I had requested a small compact car. I was offered an eight passenger minivan, or I could have waited two plus hours for a car in the size that ordered.
Points négatifs : Vehicle was in good shape just needed fuel system cleaned it bogged out everyone in a while when I accelerated from a stop.
Économique (Hyundai Accent ou similaire) est la catégorie de voiture la plus réservée chez Fox à Seattle.
Fox possède 1 succursale à Seattle. Consultez notre carte des succursales Fox pour trouver celle qui vous convient le mieux.