Courtyard by Marriott Austin-University Area

Empty Hotel; Acceptable Stay

Points positifs : Very quiet

Points négatifs : beds were uncomfortable; if you forgot something you could purchase replacements, but didn't have small samples with good options. I forgot shaving cream but they only had men's. I decided to go with the free lotion they had in the room instead.

You robbed us and gave us a raw deal

Points positifs : Nothing

Points négatifs : We were charged additional fees by the hotel for using third party brokers. There was supposed to bed and breakfast but me and my wife got awefuly embarrassed when we went downstairs in the morning and told we were not supposed to eat breakfast and that we should pay out of pocket. You robbed us and destroyed our mood for a great weekend. Am never using third party anymore nor would I ever recommend kayak to anybody

No Customer Service

Points négatifs : While the website stated that they had "shuttle" service, we were told simply that they would be happy to call us a taxi - for $30. Our fare, after getting our own taxi, was $14.00. The shower head was barely attached to the wall. The water temp changed when other people in the building used the water. Breakfast was watery, crap eggs, grease on the bacon, and way over priced. But the worst was when I came downstairs with wet hair and told them that the hair dryer in our room doesn't work. "Her" response was: "Oh, ok." - SERIOUSLY??? Customer Service 101 = "I'm Sorry". Apparently, she never got that training.

under construction

Points positifs : The staff was very good, friendly and responsive.

Points négatifs : The hotel is under construction. Half of it was blocked off whoch is fine but it should not have construction starting at 8:00 a.m. on a holiday weekend in the room above us. Also there were problems with hot water.