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The location was awesome, the staff was super friendly and very accommodating, the room was clean and had an amazing view of downtown. Overall it was perfect for a couple of girlfriends and I to getaway and explore austin. One thing that I didn't like was that the pool was extremely crowded every day and night that we were there. There was barely room to get IN the pool (you were pretty much shoulder to shoulder in there) let alone find a chair to relax on because they were all taken. We were really excited about the pool too but turns out it wasn't so relaxing. That's my only complaint tho, this hotel was amazing so I can't blame everyone wanting to be there and to enjoy the pool as well.
Great gym/workout facility Very comfortable room Love the full length windows and light Great location Charge $$$ for wifi Noise from the street was surprisingly loud, even on the 30th floor
Everything! Beautiful room, beautiful city, excellent location.
Rooms very average...In addition it was very noisy, could hear everything going on opening/closing of doors.. etc.
When we checked in there was a candy wrapper on floor, pieces of trash in closet and a small piece on bathroom floor. I had to call housekeeping to clean our room Saturday after 4:30 pm. They didn't wipe the tops of bedside tables that needed it. Parking service was a nightmare. Long wait times.
The JW is centrally located to the Austin downtown area and many trendy restaurants and bars were within walking distance. In addition, the room, staff and on-site restaurants were excellent. When I spend that amount of money for a nightly accommodation, WiFi and Internet need to be a part of the package.
I liked how friendly the staff was. The entire place is super clean and nice. Accessible to many great restaurants and 6th st. Also there's a lake only two blocks away! The only reason why I didn't give it a five stars rating is because the entrance to the parking lot is so busy. They only had one entrance and unless you valet you were waiting to get into the garage. On the upside the wait was less than 7 minutes. Also the pool bar needs more kore bartenders. The pool attendees were really nice once you flag them down for attention.
Very new and nice hotel. Very big hotel that has hundreds of people in the lobby at a given time. Never had a bad stay there and service is good. But always feel like I am a convention when I stay there.
The only 2 things I liked were: 1) Very friendly staff during the daytime (not so much at night time) 2) Great breakfast buffet Many things I didn't like: 1) Room was very dirty, in need of thorough cleaning 2) Room was very damaged, in need of repair 3) Room was very old and dingy, in need of remodeling 4) Room had terrible lighting 5) Room had very inaccessible power outlets 6) Night staff was very curt (day staff was excellent though) 7) There were a couple power outages during my stay (i will reserve partial judgement on this one item, as I understand it might not have been completely in the hotel's control) 8) There were several internet outages and intermittent interruptions in service throughout my stay. This was extremely frustrating as I had important work to do over the internet and this made it very difficult and at times impossible. 9) The guests above me were making crazy noise at all hours of the night. i mean as late as 4am. I am not usually someone to complain about noise, but this was seriously like stomping and jumping and slamming constantly through the night. I asked the front desk to do something about it, but it didn't seem to stop the problem.
the staff, the way we were treated, and the peacefulness of the place. nasty carpets (needed steam cleaning or replacement), leaking bathtub, cockroaches, and cobwebs on the windows.
The lady who ran the breakfast was very nice and accommodating I got this room as a "deal" for 125 because it had good reviews. There was hair in the bathtub, food on the cutting board, and a dirty towel folded near the sink. There were appliances, but they were extremely old and yellowed with age, and the carpet was just disgusting. I literally did not walk around barefoot the entire time I was there. The bed was comfy, but there were only sheets on the bed and no blanket, and the pillows were very uncomfortable. I resigned to just deal with it, as I was only there for the night and didn't want the inconvenience of switching rooms when it was probably just as poorly cleaned, but the extra charges put me over the edge. I am more than familiar with having a card kept on file for incidentals, but this place places a $100 hold on your account for 4+ days. It may be in the terms somewhere, but it wasn't stated to me ahead of time, and with how awful the room was to begin with, I am annoyed to say the least. Don't waste your money.
Beautiful grounds and very nice and simple suites.
The property was very comfortable and quiet with lots of trees, plants, and birds. The lobby was nice as was the breakfast and happy hour. We also appreciated having a full kitchen and separate living room. It was only a 10 minute drive to downtown Austin and was certainly a great value. The fixtures, wallpaper, etc were a bit outdated and in need of repair. Also, the surrounding area was rundown with a nearby abandoned mall and strip mall. It was strange pulling into the complex, but we weren't bothered by it once we were in the room.
Clean rooms, comfy bed, friendly staff. All necessary amenities fulfilled quite well. Location is a bit odd for out of towner, not a nice area but the site itself is quite nice. Rooms were quiet even when noisy outside. Lighting in rooms could have been better. A fan in each room maybe. Also some simple furniture updates. Nothing else
Wonderful breakfast and friendly staff Had to bring in housekeeping for toilet after minimal use, although they were very prompt. Limited hot water for shower.
Big room with living room and kitchen. Good speed wifi included and breakfast was very healthy and tasty. The rooms are getting a little old, stove and fridge were very old.
Loved the new rooms and the pool was quite nice. Wish it didn't cost me so much
Hotel was nice, close to everything, view from 19th floor was really nice facing 6th street. Nice fridge in the room and room was comfortable. Parking was easy although pricey. was a nice stay Don't want to be overly negative here as I had a good stay, however couple things I like to point out. Movies are expensive to rent from on-demand most people probably won't, but 20 bucks seems high to me. (This unfortunately left a bad taste) Although there was nothing to say which line is for Honors members, if your not an Honors member and get in a long line to check in and that line happens to be for Honors members expect some Hilton person to look disgusted and call you out in front of everyone and divert you to another line like a red headed step-child. Basically if you stay at Hilton you better be an Honors member or your just some poor trash that needs to stay clear of the decent upstanding Honors members.
The staff was extremely helpful and alert to guests needs. It was an amazing hotel in an amazing city!
I just stayed in a hotel in California that was in need of updates. Once I stayed here in Austin, I felt like I had a pretty good handle on what was missing in that last hotel. The appointments were very modern, and there were USB ports everywhere. The lighting was all intelligently integrated, with functions that turned every light on from the door way, or just the entry, or a night light in the bathroom. The bathroom was very nice, not too big, not too small. I noticed that it had been impeccably up kept and that there wasn't damage from mold or anything like that. It's close to everything you want to do in downtown austin, though if you're looking for a run around or along the lake, you might be better off driving there. The lobby was under construction, but that's not really a big deal. I'm assuming that most facilities have to look like that if they are going to modernize.
Nice room Never received a wake up call
the proximity to 6th street
The renovations on the main hotel level were unexpected and, when done, will no doubt be places to see and be seen...this trip though, could be provided at a discount.
Free breakfast at Exsecutive Floor When check-in, rate of room charge are mininput higer.
Very close to sixth street and convenient if you want to go out for a night on the town. Beds and rooms were very clean. Would def recommend to anyone or stay there again.
They deleted my cc on file and charged my debit card twice
Great rooms and perfect location Staff was incredibly rude and continually incompetent
Cet endroit avait un grand charme et beaucoup de caractère. Magnifique hall. Le bar avait toujours une atmosphère agréable. Il y avait un odeur de renfermé au bar et dans le lobby. Cela m'a rappelé un vieux sous-sol. Le parking coûtait 40$ par jour.
Très beau cadre texan traditionnel
Room AC didn't cool like it should. Set it on 63 at night and it was still warm in the room
Friendly, courteous staff. Not too far from UT Austin. Clean, comfortable rooms. Good location.
great LOCATION, BEAUTIFUL ROOMS
Wonderful hotel. Definitely a luxury stay. Is it my imagination, or does it seem hotels give "discount bookers" their 2nd rate rooms? It's hard to imagine this hotel having a bad room, but a few small things were bothersome. And always farthest from doors, elevators, etc.
The food was good, glass elevator was quaint and location convenient. Sleeping on a cot. Being lied to about keys to concierge lounge. Dirty pool and spa. Building was old.
I was expecting to be wowed at the four seasons, particularly given the price. I found the hotel to be nothing special. Everything was just ok. The staff was friendly, but then again, everyone in Austin is friendly. I could not believe they charged for wi-fi. That was really a cheap move. The spa was alright, small with not much atmosphere. The entire experience was just alright. I did feel a bit ripped off for the price. The are many hotels in the area for substantially less money with the same features. I would explore other options if I return.
Horrible stay overall given that this is supposed to be a 5 star hotel which it is NOT. It has one outdoor pool which is off the other side of the hotel and barely heated for our stay. Spa also terrible with no whirlpool, sauna. Only a small steam room in each locker room. Room and view were nice in downtown Austin, but that is about it. No tennis courts nor golf and only 3 or 4 spa treatment rooms. Gym area pointless with only a few treadmills and free weights. Will not stay again given price and lack of amenities. How is this 5 star??? not a typical four seasons for sure!!
I attended a conference at this hotel, so the rate was much below market rate. I upgraded from a Cityview room to a Lakeview room. The two rooms are identical, the only difference is the view, so decide if the view is worth the extra. In my case, I thought it might be quieter facing the lake, and it gave me a fabulous view of the bridge where the famous Austin bats emerge each night. The room was attractive and comfortable. I liked that the small fridge in the room containing items you have to pay for could be emptied out and filled with my own items. Room service charges were exhorbitant: $ total for a salad with seared chicken on it, and the greens were not fresh by the time I got the meal. Outside of meals provided by the conference, I didn't eat at the hotel. Service was wonderful. One weird thing is that they don't put a book in your room acquainting you with the locations of all their services (pool, spa, ice machines, etc.) When I asked about it, the desk clerk immedia...
The Four Seasons Austin is a magical place. The building and grounds are the best of the best. Austin is a beautiful city and the Four Seasons helped us to enjoy and experience this great city. We asked the Concierge what there was to do in Austin. He told us that he might be able to get us tickets to see Wicked. He did. The performance was sold out and was truely amazing. As great as the hotel was, the staff were even better. Why do we like the Four Seasons so much--because the staff provide a level of service that we experience no where else. My wife told me that they made her feel like the most important person in the world. We want to go back to Austin, to spend more time at the Four Seasons and to spend more time in this very special city.
Yes all of the above! This hotel goes above and beyond to meet your personal needs. Nope
My husband, two kids (5 years and 2 1/2 years old) and myself took a vacation to Austin, Texas for a couple of days and we decided to stay at the Four Seasons. Because there is construction going on City side of the hotel, we upgraded to a Lakeview Suite. The Lakeview suite was double the money and then some -- but we figured, Hey, we are on vacation and for that price, this has got to be luxurious. Well, I'm sorry to say that I was very disappointed with both the size and the look of the suite. It was much smaller than I anticipated and the furnishings were very basic. Just a basic pull out sofa -- no frills at all. The bathroom was very small and very plain looking. My husband and I have travelled a lot before and this room was most definitely not worth the price tag. That being said, everything else, and I mean everything, was superb. The service was incredible, everyone was polite and we were all treated like celebrities. Honestly, the staff is wonderful and made us all as comforta...
The charm and the location. The bar was also fun and lively. Rooms were a little dated.
Very friendly and professional hotel staff. Very timely room service. The Outdoor space on the river side of the hotel could be spruced up, but it's not bad.
I was somewhat disapointed in my stay at Four Seasons Austin. I expected it to be a wow hotel and it was just nice. Very expensive when there were lots of other good places nearby for less. the hotel charged for wi-fi, come on ! You could get it for free at coffee shops now. Cheap! Up graded to balcony room on river view side, you could only stand on balcony! No chair or table, no room for one! What was the point? Staff was friendly, everyone in Austin was friendly. room was clean, I expect that in a good hotel. Spa was okay, not very inviting, small bad view. I would not bother to stay here again. Not up to par with other Four Seasons I've been to, not worth the price.
Great service and wait staff N/a
Le parking coûte 20 dollars, ce n'était pas sur la liste lorsque j'ai payé pour la chambre. Ma chambre était à côté des ascenseurs, il y avait des bouteilles d'eau dans la chambre avec un supplément caché de 3.50 $ /bouteille, la lumière de la salle de bains ne fonctionnait qu'à certains moments, et le lendemain matin quand je suis allé à ma voiture pour sortir de l'hôtel, il y avait des bouteilles bière autour de mon camion et il y avait également des taches d'urine sur le béton à proximité. Mon séjour a été terrible, je n'envisagerai jamais à retourner dans cet hôtel.
Le personnel est sympathique et obligeant. C'est loin du centre d'Austin. Vous aurez besoin de louer une voiture. Certains espaces de l'hôtel étaient en travaux.
A proximité de tout, super emplacement et très propre Je ne peux pas trouver quoi que ce soit qui ne m'ait pas plu
J'ai aimé le décor de l'hôtel : des photos de musiciens et même des guitares signées. La chambre était propre et confortable et c'était calme. J'ai bien dormi. La navette gratuite de l'aéroport était une agréable surprise et je l'ai utilisée. Le chauffeur était sympa et j'ai apprécié converser avec lui. J'ai été très déçu par le service à la clientèle quand j'ai accidentellement oublié mon chargeur de téléphone portable dans la chambre quand je suis parti. J'ai commencé à appeler le jour de mon départ (le vendredi) et également appelé le samedi et le dimanche et enfin obtenu sur parole lundi que le chargeur n'a pas ététrouvé, même si j'ai signalé l'emplacement exact de l'objet !
nice decoration, nice ambiance, good room, was standard double very noisy airconditioning, should really be improved
Very nice hotel in a great location My room was very small for the price
Location was great and the staff couldn't have been nicer and more helpful.
Cleanliness, and friendly staff. Downtown location is great for exploring 6th st area. South Congress is a long walk (esp. in hot sun), but was still do-able. Parking at the hotel is $40 / night by valet. We ended up at a nearby garage @ $24 / night.
Good location, clean, quiet, air conditioned, restaurant attached, computer in lobby to print your boarding pass.
No problems with reservation. Location was superb. Concierge was delightful. Difficult to find in the dark. We found the room a bit small and not quite enough room in the bathroom. The water and/or the plumbing had an off-putting smell.
Everything except the valet parking (that service was good & prompt, though); self park would have been preferable. Staff-ALL staff-was excellent, highly competent & knowledgeable, courteous, professional and friendly. I believe that the SFA hotel staff could compare favorably with hotels ANYWHERE. Only indoor pool; outdoor pool would have been preferable. Would have rather had self-parking available than valet parking
In "nice" hotels like this, one oftentimes encounters staff workers that are acerbic and demeaning w/o realizing it because the culture of the environment encourages that behavior. The staff in this case was excellent and down to earth. They smiled and laughed when I joked around w/ them (and I am funny .... and cute!). Most notably was our concierge, "Chenisse Johns," OUTSTANDING!. She was so helpful w/ many of our questions whether giving us directions for local restaurants or providing us w/ an upgrade in our room - which we took advantage of on the last night of our stay! The rooms on the 16th floor were fantastic and grand. They were quiet, allowing us to really SLEEP & wake up refreshed. I definitely would stay here again. OH, it's right in the heart of downtown, thus one can walk anywhere from the hotel.
Good room nice both room
The location is excellent for Austin downtown activities Poor Internet connection
Convenient location $16 a plate for breakfast with no warning. $30 mandatory valet with no warning.
Breakfast was delicious, beds were adjustable, room had great amenities, very clean, greatly enjoyed my stay The hallways were a little loud
The staff was amazing. Very nice and helpful. The bed was very comfortable. The location was perfect for what we wanted. The room was a bit muggy and humid.
Location and price. The front desk person was not accommodating. Had booked a king bed for my wife and I and at check in was simply told they don't have one and that we would need to take a room with 2 double beds instead if her upgrading us to a different room w a king. Upon arrival at our room, the keys did not work and then had to move rooms
The staff was extremely friendly and helpful here and the price was better than most hotels in the city. We really enjoyed our stay here! Valet parking is pricey
The hotel staff was friendly and helpful. The hotel was close to the location for the wedding we were attending.
Very close to downtown clubs and restaurants. Good restaurant on 18th floor. Safe area. Very tiny pool. Really it was the same size as the spa. It was just for cooling off.
The place was very clean and the bed was comfortable. The staff was excellent and the location is great if you want to hit the downtown Austin touristy stuff (which is plentiful). The bathroom was extremely small (you had to step outside the bathroom to dry off), and rather weirdly, the toilet was shallow -- which I mention because you WILL get wet using this toilet. Very uncomfortable for a man. Never seen a toilet like that, and I hope to never see another one again. The AC didn't work well and was a bit noisy.
Good front desk service Checkout isn't till 11pm. House keeping kept trying to come in before 9am , kept waking us up twice!
Great location for access to entertainment. Excellent buffet breakfast to tide us through the day. Staff very friendly and helpful. Cigarette butts in surrounding walkway near the river. Nearby ash tray. People are pigs. Sofa bed sheets pretty rough.
chambre spacieuse,confortable,très joliment décorée personnel compétent et efficace excellente situation centrale les heures pour le petit déjeuner : en semaine,de 6h.à 9h...c'est un peu court, en vacance!(nous l'avons d'ailleurs raté!)
L'emplacement est très pratique. L'hôtel était moyen dans l'ensemble. Les points négatifs étaient deux éléments. La première fois, c'était le prix astronomiques pour le week-end en raison de la compétition de F1. C'était dommage mais c'est chose courante. Le réel inconvénient était le niveau du bruit toute la nuit. On dirait bien que c'était à une vingtaine de mètres de là. la fête jusqu'à 4 h du matin, il n'y avait pas aucun effort par le personnel parler à ses clients bruyants.