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Everything! Beautiful room, beautiful city, excellent location.
When we checked in there was a candy wrapper on floor, pieces of trash in closet and a small piece on bathroom floor. I had to call housekeeping to clean our room Saturday after 4:30 pm. They didn't wipe the tops of bedside tables that needed it. Parking service was a nightmare. Long wait times.
Very new and nice hotel. Very big hotel that has hundreds of people in the lobby at a given time. Never had a bad stay there and service is good. But always feel like I am a convention when I stay there.
The JW is centrally located to the Austin downtown area and many trendy restaurants and bars were within walking distance. In addition, the room, staff and on-site restaurants were excellent. When I spend that amount of money for a nightly accommodation, WiFi and Internet need to be a part of the package.
I liked how friendly the staff was. The entire place is super clean and nice. Accessible to many great restaurants and 6th st. Also there's a lake only two blocks away! The only reason why I didn't give it a five stars rating is because the entrance to the parking lot is so busy. They only had one entrance and unless you valet you were waiting to get into the garage. On the upside the wait was less than 7 minutes. Also the pool bar needs more kore bartenders. The pool attendees were really nice once you flag them down for attention.
Great gym/workout facility Very comfortable room Love the full length windows and light Great location Charge $$$ for wifi Noise from the street was surprisingly loud, even on the 30th floor
Rooms very average...In addition it was very noisy, could hear everything going on opening/closing of doors.. etc.
The location was awesome, the staff was super friendly and very accommodating, the room was clean and had an amazing view of downtown. Overall it was perfect for a couple of girlfriends and I to getaway and explore austin. One thing that I didn't like was that the pool was extremely crowded every day and night that we were there. There was barely room to get IN the pool (you were pretty much shoulder to shoulder in there) let alone find a chair to relax on because they were all taken. We were really excited about the pool too but turns out it wasn't so relaxing. That's my only complaint tho, this hotel was amazing so I can't blame everyone wanting to be there and to enjoy the pool as well.
Cet endroit avait un grand charme et beaucoup de caractère. Magnifique hall. Le bar avait toujours une atmosphère agréable. Il y avait un odeur de renfermé au bar et dans le lobby. Cela m'a rappelé un vieux sous-sol. Le parking coûtait 40$ par jour.
Très beau cadre texan traditionnel
L'hôtel était propre et le personnel sympa Les chambres et les salles de bains sont vieilles et démodées.
La piscine, et le bar dans le lobby étaient agréables Personnel sympa Climatisation J'ai du payer pour avoir accès au Wi-Fi dans la chambre
Le personnel était très serviable et a rendu mon expérience encore plus agréable Le bar de l'hôtel était un peu cher.
Very close to sixth street and convenient if you want to go out for a night on the town. Beds and rooms were very clean. Would def recommend to anyone or stay there again.
Loved the new rooms and the pool was quite nice. Wish it didn't cost me so much
Free breakfast at Exsecutive Floor When check-in, rate of room charge are mininput higer.
I just stayed in a hotel in California that was in need of updates. Once I stayed here in Austin, I felt like I had a pretty good handle on what was missing in that last hotel. The appointments were very modern, and there were USB ports everywhere. The lighting was all intelligently integrated, with functions that turned every light on from the door way, or just the entry, or a night light in the bathroom. The bathroom was very nice, not too big, not too small. I noticed that it had been impeccably up kept and that there wasn't damage from mold or anything like that. It's close to everything you want to do in downtown austin, though if you're looking for a run around or along the lake, you might be better off driving there. The lobby was under construction, but that's not really a big deal. I'm assuming that most facilities have to look like that if they are going to modernize.
Great rooms and perfect location Staff was incredibly rude and continually incompetent
The staff was extremely helpful and alert to guests needs. It was an amazing hotel in an amazing city!
Hotel was nice, close to everything, view from 19th floor was really nice facing 6th street. Nice fridge in the room and room was comfortable. Parking was easy although pricey. was a nice stay Don't want to be overly negative here as I had a good stay, however couple things I like to point out. Movies are expensive to rent from on-demand most people probably won't, but 20 bucks seems high to me. (This unfortunately left a bad taste) Although there was nothing to say which line is for Honors members, if your not an Honors member and get in a long line to check in and that line happens to be for Honors members expect some Hilton person to look disgusted and call you out in front of everyone and divert you to another line like a red headed step-child. Basically if you stay at Hilton you better be an Honors member or your just some poor trash that needs to stay clear of the decent upstanding Honors members.
the proximity to 6th street
The renovations on the main hotel level were unexpected and, when done, will no doubt be places to see and be seen...this trip though, could be provided at a discount.
They deleted my cc on file and charged my debit card twice
Nice room Never received a wake up call
the staff, the way we were treated, and the peacefulness of the place. nasty carpets (needed steam cleaning or replacement), leaking bathtub, cockroaches, and cobwebs on the windows.
Clean rooms, comfy bed, friendly staff. All necessary amenities fulfilled quite well. Location is a bit odd for out of towner, not a nice area but the site itself is quite nice. Rooms were quiet even when noisy outside. Lighting in rooms could have been better. A fan in each room maybe. Also some simple furniture updates. Nothing else
The property was very comfortable and quiet with lots of trees, plants, and birds. The lobby was nice as was the breakfast and happy hour. We also appreciated having a full kitchen and separate living room. It was only a 10 minute drive to downtown Austin and was certainly a great value. The fixtures, wallpaper, etc were a bit outdated and in need of repair. Also, the surrounding area was rundown with a nearby abandoned mall and strip mall. It was strange pulling into the complex, but we weren't bothered by it once we were in the room.
The only 2 things I liked were: 1) Very friendly staff during the daytime (not so much at night time) 2) Great breakfast buffet Many things I didn't like: 1) Room was very dirty, in need of thorough cleaning 2) Room was very damaged, in need of repair 3) Room was very old and dingy, in need of remodeling 4) Room had terrible lighting 5) Room had very inaccessible power outlets 6) Night staff was very curt (day staff was excellent though) 7) There were a couple power outages during my stay (i will reserve partial judgement on this one item, as I understand it might not have been completely in the hotel's control) 8) There were several internet outages and intermittent interruptions in service throughout my stay. This was extremely frustrating as I had important work to do over the internet and this made it very difficult and at times impossible. 9) The guests above me were making crazy noise at all hours of the night. i mean as late as 4am. I am not usually someone to complain about noise, but this was seriously like stomping and jumping and slamming constantly through the night. I asked the front desk to do something about it, but it didn't seem to stop the problem.
The lady who ran the breakfast was very nice and accommodating I got this room as a "deal" for 125 because it had good reviews. There was hair in the bathtub, food on the cutting board, and a dirty towel folded near the sink. There were appliances, but they were extremely old and yellowed with age, and the carpet was just disgusting. I literally did not walk around barefoot the entire time I was there. The bed was comfy, but there were only sheets on the bed and no blanket, and the pillows were very uncomfortable. I resigned to just deal with it, as I was only there for the night and didn't want the inconvenience of switching rooms when it was probably just as poorly cleaned, but the extra charges put me over the edge. I am more than familiar with having a card kept on file for incidentals, but this place places a $100 hold on your account for 4+ days. It may be in the terms somewhere, but it wasn't stated to me ahead of time, and with how awful the room was to begin with, I am annoyed to say the least. Don't waste your money.
Big room with living room and kitchen. Good speed wifi included and breakfast was very healthy and tasty. The rooms are getting a little old, stove and fridge were very old.
Beautiful grounds and very nice and simple suites.
Wonderful breakfast and friendly staff Had to bring in housekeeping for toilet after minimal use, although they were very prompt. Limited hot water for shower.
Excellent personnel C'était difficile de s'habituer à la porte de la salle de bains, mais correct.
Très confortable, personnel efficace et proche de tout ! En plus, le service de chambre était super. Il faut essayer les tacos à 3 h du matin !
Bel hôtel, bien situé, personnel serviable Nous étions dans la chambre 7025. L'Ascenseur était très bruyant toute la nuit. Ce n'était pas des gens qui entraient et sortaient mais un cliquetis mécanique fort et surprenant
Situé au centre de la ville, agréable et propre Actuellement les travaux en ville sont un peu difficile.
Le personnel est très attentif à vos besoins
L'emplacement et la gentillesse du personnel Très cher.
A proximité de tout, super emplacement et très propre Je ne peux pas trouver quoi que ce soit qui ne m'ait pas plu
Le personnel est sympathique et obligeant. C'est loin du centre d'Austin. Vous aurez besoin de louer une voiture. Certains espaces de l'hôtel étaient en travaux.
J'ai aimé le décor de l'hôtel : des photos de musiciens et même des guitares signées. La chambre était propre et confortable et c'était calme. J'ai bien dormi. La navette gratuite de l'aéroport était une agréable surprise et je l'ai utilisée. Le chauffeur était sympa et j'ai apprécié converser avec lui. J'ai été très déçu par le service à la clientèle quand j'ai accidentellement oublié mon chargeur de téléphone portable dans la chambre quand je suis parti. J'ai commencé à appeler le jour de mon départ (le vendredi) et également appelé le samedi et le dimanche et enfin obtenu sur parole lundi que le chargeur n'a pas ététrouvé, même si j'ai signalé l'emplacement exact de l'objet !
Great service and wait staff N/a
Yes all of the above! This hotel goes above and beyond to meet your personal needs. Nope
My husband, two kids (5 years and 2 1/2 years old) and myself took a vacation to Austin, Texas for a couple of days and we decided to stay at the Four Seasons. Because there is construction going on City side of the hotel, we upgraded to a Lakeview Suite. The Lakeview suite was double the money and then some -- but we figured, Hey, we are on vacation and for that price, this has got to be luxurious. Well, I'm sorry to say that I was very disappointed with both the size and the look of the suite. It was much smaller than I anticipated and the furnishings were very basic. Just a basic pull out sofa -- no frills at all. The bathroom was very small and very plain looking. My husband and I have travelled a lot before and this room was most definitely not worth the price tag. That being said, everything else, and I mean everything, was superb. The service was incredible, everyone was polite and we were all treated like celebrities. Honestly, the staff is wonderful and made us all as comforta...
Very friendly and professional hotel staff. Very timely room service. The Outdoor space on the river side of the hotel could be spruced up, but it's not bad.
I attended a conference at this hotel, so the rate was much below market rate. I upgraded from a Cityview room to a Lakeview room. The two rooms are identical, the only difference is the view, so decide if the view is worth the extra. In my case, I thought it might be quieter facing the lake, and it gave me a fabulous view of the bridge where the famous Austin bats emerge each night. The room was attractive and comfortable. I liked that the small fridge in the room containing items you have to pay for could be emptied out and filled with my own items. Room service charges were exhorbitant: $ total for a salad with seared chicken on it, and the greens were not fresh by the time I got the meal. Outside of meals provided by the conference, I didn't eat at the hotel. Service was wonderful. One weird thing is that they don't put a book in your room acquainting you with the locations of all their services (pool, spa, ice machines, etc.) When I asked about it, the desk clerk immedia...
Horrible stay overall given that this is supposed to be a 5 star hotel which it is NOT. It has one outdoor pool which is off the other side of the hotel and barely heated for our stay. Spa also terrible with no whirlpool, sauna. Only a small steam room in each locker room. Room and view were nice in downtown Austin, but that is about it. No tennis courts nor golf and only 3 or 4 spa treatment rooms. Gym area pointless with only a few treadmills and free weights. Will not stay again given price and lack of amenities. How is this 5 star??? not a typical four seasons for sure!!
The charm and the location. The bar was also fun and lively. Rooms were a little dated.
I was somewhat disapointed in my stay at Four Seasons Austin. I expected it to be a wow hotel and it was just nice. Very expensive when there were lots of other good places nearby for less. the hotel charged for wi-fi, come on ! You could get it for free at coffee shops now. Cheap! Up graded to balcony room on river view side, you could only stand on balcony! No chair or table, no room for one! What was the point? Staff was friendly, everyone in Austin was friendly. room was clean, I expect that in a good hotel. Spa was okay, not very inviting, small bad view. I would not bother to stay here again. Not up to par with other Four Seasons I've been to, not worth the price.
The Four Seasons Austin is a magical place. The building and grounds are the best of the best. Austin is a beautiful city and the Four Seasons helped us to enjoy and experience this great city. We asked the Concierge what there was to do in Austin. He told us that he might be able to get us tickets to see Wicked. He did. The performance was sold out and was truely amazing. As great as the hotel was, the staff were even better. Why do we like the Four Seasons so much--because the staff provide a level of service that we experience no where else. My wife told me that they made her feel like the most important person in the world. We want to go back to Austin, to spend more time at the Four Seasons and to spend more time in this very special city.
I was expecting to be wowed at the four seasons, particularly given the price. I found the hotel to be nothing special. Everything was just ok. The staff was friendly, but then again, everyone in Austin is friendly. I could not believe they charged for wi-fi. That was really a cheap move. The spa was alright, small with not much atmosphere. The entire experience was just alright. I did feel a bit ripped off for the price. The are many hotels in the area for substantially less money with the same features. I would explore other options if I return.
Room AC didn't cool like it should. Set it on 63 at night and it was still warm in the room
Wonderful hotel. Definitely a luxury stay. Is it my imagination, or does it seem hotels give "discount bookers" their 2nd rate rooms? It's hard to imagine this hotel having a bad room, but a few small things were bothersome. And always farthest from doors, elevators, etc.
great LOCATION, BEAUTIFUL ROOMS
The food was good, glass elevator was quaint and location convenient. Sleeping on a cot. Being lied to about keys to concierge lounge. Dirty pool and spa. Building was old.
Friendly, courteous staff. Not too far from UT Austin. Clean, comfortable rooms. Good location.
Le parking coûte 20 dollars, ce n'était pas sur la liste lorsque j'ai payé pour la chambre. Ma chambre était à côté des ascenseurs, il y avait des bouteilles d'eau dans la chambre avec un supplément caché de 3.50 $ /bouteille, la lumière de la salle de bains ne fonctionnait qu'à certains moments, et le lendemain matin quand je suis allé à ma voiture pour sortir de l'hôtel, il y avait des bouteilles bière autour de mon camion et il y avait également des taches d'urine sur le béton à proximité. Mon séjour a été terrible, je n'envisagerai jamais à retourner dans cet hôtel.
The room was comfortable and clean and included everything you'd expect to have in a hotel room. The hotel was under renovations during my stay so the atmosphere of the hotel wasn't too nice, but that's understandable. The renovation plans look like they will be impressive once they are completed.
The renovation of the whole room was on point and a very nice few by the river There's nothin not to like
Room was eh, but functional. This hotel was bad, the staff wasn't helpful only after I was checking out that the staff was decent and actually gave us customer service but before that when I was trying to check in, the staff was not welcoming. Body language was off, greeting us was not so pleasant, another group of people who were standing by us seemed to have been treated the same. The worse was when our time to check was at 3 PM and when we came to check in, they told us that our room was not ready because of people extended their stay. I have never experienced this personally because, at other hotels, they always had the room ready for their customers no matter what. I had to wait a massive 4 additional hours until my room was ready. My party and I were extremely disappointed. Will never go back to this Holiday location, and I advise others who are booking to triple check your room availability, if not, beware of fighting with their customer service. Also, the price for this hotel is NOT worth it. Please see other options.
The pool was very nice The place is just filthy and rundown. The carpet look like it was 30 years old and everything in the room and in the hallway was just kind of disgusting. The whole third floor had a gross smell to it.
Staff was great; friendly and very helpful. Someone else already mentioned the shower water temperature. It was hard to balance it out to a comfortable, bareable point. Way too hot. Other than that, room was pretty alright for the price.
The bed was so comfy!!! I did ask for help or suggestions for me and my 11 year old to do in the evening and the driver (I hate I didn't get his name) really tried his hardest to help me out. It was hard since Austin is more of an adult atmosphere at night but he keep looking & always looked at location & price of a cab since I didn't have a car. He finally found a spot we could try out & he drove us there even though it was slightly out of their driving distance. He said he didnt want my daughter to be bored & wanted her to enjoy her stay. Very polite and helpful! There is construction going on but nothing bad and no noise.
This is a great stay/value for your money. My main concern staying at any hotel is cleanliness. A clean bed, clean bathroom, and good breakfast. Holiday Inn Towne Lake fit the bill. It's right off Lady Bird Lake and a 20 minute walk to 6th st. I would definitely recommend.
Staff was very rude and not very helpful throughout the entire trip. Starting from checkin to requesting a shuttle to asking for a razor everything seemed like such a chore. Everyone I encountered left a sour taste in my mouth
Great Location. That's about it. The facilities are really run down. Even the chromed towel rack in the bathroom was rusted. The shower delivered two temperatures, very hot and scalding. The hallway carpets were dirty. The saving grace for me is that I got in late and I left early so I did not have to spend much time in the hotel. Bottom line, this could be a nice facility if they had a major remodel. In the mean time I won't be using it again.,
- Great location. - Clean Room. - Comfortable bed. - Decent value. Hotel is currently undergoing a needed remodel. Some portions of the hotel looked great, others looked pretty run down.
Close to the river Our room view was to the freeway instead of the river
La propreté et le personnel sympathique. La situation en centre ville est top pour explorer le quartier de la 6eme rue. Le South Congress est un peu loin (surtout sous un soleil de plomb), mais c'était quand même faisable. Le parking sur place coûte 40 $ par nuit avec service de voiturier. Nous avons par laisse la voiture dans un garage situé à proximité pour 24 $ par nuit.
L'emplacement est très pratique. L'hôtel était moyen dans l'ensemble. Les points négatifs étaient deux éléments. La première fois, c'était le prix astronomiques pour le week-end en raison de la compétition de F1. C'était dommage mais c'est chose courante. Le réel inconvénient était le niveau du bruit toute la nuit. On dirait bien que c'était à une vingtaine de mètres de là. la fête jusqu'à 4 h du matin, il n'y avait pas aucun effort par le personnel parler à ses clients bruyants.
chambre spacieuse,confortable,très joliment décorée personnel compétent et efficace excellente situation centrale les heures pour le petit déjeuner : en semaine,de 6h.à 9h...c'est un peu court, en vacance!(nous l'avons d'ailleurs raté!)