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Nice room Never received a wake up call
The renovations on the main hotel level were unexpected and, when done, will no doubt be places to see and be seen...this trip though, could be provided at a discount.
Very close to sixth street and convenient if you want to go out for a night on the town. Beds and rooms were very clean. Would def recommend to anyone or stay there again.
Hotel was nice, close to everything, view from 19th floor was really nice facing 6th street. Nice fridge in the room and room was comfortable. Parking was easy although pricey. was a nice stay Don't want to be overly negative here as I had a good stay, however couple things I like to point out. Movies are expensive to rent from on-demand most people probably won't, but 20 bucks seems high to me. (This unfortunately left a bad taste) Although there was nothing to say which line is for Honors members, if your not an Honors member and get in a long line to check in and that line happens to be for Honors members expect some Hilton person to look disgusted and call you out in front of everyone and divert you to another line like a red headed step-child. Basically if you stay at Hilton you better be an Honors member or your just some poor trash that needs to stay clear of the decent upstanding Honors members.
The staff was extremely helpful and alert to guests needs. It was an amazing hotel in an amazing city!
the proximity to 6th street
I just stayed in a hotel in California that was in need of updates. Once I stayed here in Austin, I felt like I had a pretty good handle on what was missing in that last hotel. The appointments were very modern, and there were USB ports everywhere. The lighting was all intelligently integrated, with functions that turned every light on from the door way, or just the entry, or a night light in the bathroom. The bathroom was very nice, not too big, not too small. I noticed that it had been impeccably up kept and that there wasn't damage from mold or anything like that. It's close to everything you want to do in downtown austin, though if you're looking for a run around or along the lake, you might be better off driving there. The lobby was under construction, but that's not really a big deal. I'm assuming that most facilities have to look like that if they are going to modernize.
Great rooms and perfect location Staff was incredibly rude and continually incompetent
They deleted my cc on file and charged my debit card twice
Loved the new rooms and the pool was quite nice. Wish it didn't cost me so much
Free breakfast at Exsecutive Floor When check-in, rate of room charge are mininput higer.
Cet endroit avait un grand charme et beaucoup de caractère. Magnifique hall. Le bar avait toujours une atmosphère agréable. Il y avait un odeur de renfermé au bar et dans le lobby. Cela m'a rappelé un vieux sous-sol. Le parking coûtait 40$ par jour.
Très beau cadre texan traditionnel
Everything except the valet parking (that service was good & prompt, though); self park would have been preferable. Staff-ALL staff-was excellent, highly competent & knowledgeable, courteous, professional and friendly. I believe that the SFA hotel staff could compare favorably with hotels ANYWHERE. Only indoor pool; outdoor pool would have been preferable. Would have rather had self-parking available than valet parking
nice decoration, nice ambiance, good room, was standard double very noisy airconditioning, should really be improved
Good location, clean, quiet, air conditioned, restaurant attached, computer in lobby to print your boarding pass.
Very nice hotel in a great location My room was very small for the price
Cleanliness, and friendly staff. Downtown location is great for exploring 6th st area. South Congress is a long walk (esp. in hot sun), but was still do-able. Parking at the hotel is $40 / night by valet. We ended up at a nearby garage @ $24 / night.
In "nice" hotels like this, one oftentimes encounters staff workers that are acerbic and demeaning w/o realizing it because the culture of the environment encourages that behavior. The staff in this case was excellent and down to earth. They smiled and laughed when I joked around w/ them (and I am funny .... and cute!). Most notably was our concierge, "Chenisse Johns," OUTSTANDING!. She was so helpful w/ many of our questions whether giving us directions for local restaurants or providing us w/ an upgrade in our room - which we took advantage of on the last night of our stay! The rooms on the 16th floor were fantastic and grand. They were quiet, allowing us to really SLEEP & wake up refreshed. I definitely would stay here again. OH, it's right in the heart of downtown, thus one can walk anywhere from the hotel.
Location was great and the staff couldn't have been nicer and more helpful.
No problems with reservation. Location was superb. Concierge was delightful. Difficult to find in the dark. We found the room a bit small and not quite enough room in the bathroom. The water and/or the plumbing had an off-putting smell.
Convenient location $16 a plate for breakfast with no warning. $30 mandatory valet with no warning.
Location and price. The front desk person was not accommodating. Had booked a king bed for my wife and I and at check in was simply told they don't have one and that we would need to take a room with 2 double beds instead if her upgrading us to a different room w a king. Upon arrival at our room, the keys did not work and then had to move rooms
The hotel staff was friendly and helpful. The hotel was close to the location for the wedding we were attending.
Good front desk service Checkout isn't till 11pm. House keeping kept trying to come in before 9am , kept waking us up twice!
The location is excellent for Austin downtown activities Poor Internet connection
Very close to downtown clubs and restaurants. Good restaurant on 18th floor. Safe area. Very tiny pool. Really it was the same size as the spa. It was just for cooling off.
The place was very clean and the bed was comfortable. The staff was excellent and the location is great if you want to hit the downtown Austin touristy stuff (which is plentiful). The bathroom was extremely small (you had to step outside the bathroom to dry off), and rather weirdly, the toilet was shallow -- which I mention because you WILL get wet using this toilet. Very uncomfortable for a man. Never seen a toilet like that, and I hope to never see another one again. The AC didn't work well and was a bit noisy.
Breakfast was delicious, beds were adjustable, room had great amenities, very clean, greatly enjoyed my stay The hallways were a little loud
Great location for access to entertainment. Excellent buffet breakfast to tide us through the day. Staff very friendly and helpful. Cigarette butts in surrounding walkway near the river. Nearby ash tray. People are pigs. Sofa bed sheets pretty rough.
The staff was extremely friendly and helpful here and the price was better than most hotels in the city. We really enjoyed our stay here! Valet parking is pricey
Good room nice both room
The staff was amazing. Very nice and helpful. The bed was very comfortable. The location was perfect for what we wanted. The room was a bit muggy and humid.
Room was pretty much brand new. Staff was really nice. Location was great. It was a bit pricey, but that week all the hotels in Austin were priced high.
I loved everything about this hotel, from the valet to the hotel staff, great service all around.
The staff and location were awesome! They double charged me for parking but fixed it immediately when I pointed it out.
- Free breakfast - Complementary Happy hour - Complementary Snacks/brown bags
Parking is 31 per night, then there is tax and tipping valet. Added about $90 to our 2 night stay.
the location and the pool the parking with the valet service is quite expensive
The room was perfect when I arrived, staff was very friendly and willing to help.
The room was big. I loved the full sized refrigerator. All in all I felt at home. Thin walls. You can hear people moving about in the other rooms.
The staff is very courteous and welcoming. The location is great if you want to enjoy a night on the town without having to drive. The rooms look nice and were clean. Parking says $29 a day for guests (actually $37.89 after all fees). I was charged for valet parking, which I never used so I had to call and dispute it. There was a party going on down the hall which did not bother us, until we got a voicemail saying we were going to get kicked out if we get another noise complaint in the morning from management on the first night. We decided to stay away from the hotel for as long as possible to be safe. We asked for a specific room type. Just in case, called the hotel before we arrived to make sure it was ready. They confirmed everything was ready. Once we arrived, they put us in a different room than requested and said it was the best they could do.
Double charged me.
I was able to book the room right before KW Mega Camp at a great rate. It's right next to the Convention center and close enough to 6th Street. It could have come with a fridge instead of having to request it and bottled water.
Location, Staff, and Comfy Expensive Valet.
Helpful, friendly staff. Sundries shop open 24 hours. Housekeeping sometimes didn't supply enough shampoo for 2 people.
When they were dealing with challenges related to the new construction including poor hot water supply in my room. They rose to the challenge of some construction challenges with a new building and quickly got me moved to a new room and were empathetic and understanding.
Interiors are super nice and clean. The room itself is spacious and comfortable. Staff was accommodating with all our requests. As other peoole mentioned, you probably will be passing by the homeless shelter anytime you travel South (rainey, 6th, the river). It didn't feel dangerous but I probably would be nervous walking past there alone at night.
The employees were nice and check in was very quick. The bathroom ceiling of our room had a leak that covered the floor with water. It was gross and unsanitary. The location of this hotel is bad. It is close to a homeless shelter which causes the surrounding streets to be dirty and smell of urine.
Poolside area is fantastic. Breakfasts' were great. Friendly, accommodating staff. We were very happy with the location mid-way between downtown and UT and on bus service to the airport. Nice sized rooms, particularly the bathrooms. The location will not be for everyone. Walking in most directions means interaction with the unfortunate homeless population that was prevalent throughout Austin. We had a minor issue with housekeeping but it was very quickly and graciously resolved.
This guest did not leave comments about this hotel.
The openness of the floor plans in the rooms, large bathrooms, good counter space, full length mirror, keurig -- everything I needed! Also, when my flight got delayed, they let me extend my time until checkout. This was much appreciated! Great staff. Minor complaint, but the tv in the room was painfully slow switching from channel to channel.
This guest did not leave comments about this hotel.
It was clean and bed was comfortable IT NEAR THE HOMELESS SHELTER AND PARKING
the pool was great as were the rooms. Front staff passive aggressive.Canhear the loud music from the bar on the other side of the road. No one slept until 1am b/c of music. Parking is very expensive and homeless guy approached me for $. Otherwise, you can find cheaper street parking
Courteous staff. Police officer patrolled lobby during late nights due to bars in area. AC vent blew dust on the head of the bed, WHILE SLEEPING. Standup shower overflowed due to a clogged drain, while getting dressed for a close friend's wedding! Had to hold handle down to flush the toilet every. Single. Time.
THE HOTEL IS CENTRALIZED NOT THAT I REMEMBER
location The staff is not friendly at all It felt like it was a chore to speak with me instead of smiling and inviting me to ask them for anything that might make my stay more comfortable
The entire staff was exceptional as was the property. Hotel employee provided service with an excellent attitude.
Staff was very helpful, place was clean, well located across the street from the Driskill and at the start of dirty sixth. Pretty easy to get around with walking, bus or taxi. Overall I would strongly recommend this place for single travelers looking for a hostel experience in Austin, cant imagine they will find anything better Would be nice if there were drapes that covered the bed like I have had at other hostels and power outlets next to each bed so when you are on the top bunk it's easier to charge your phone. Also, the lockers could be a tiny bit bigger, not that they were small, but my bag was a regular airline bag and if the locker was just a tiny bit bigger I could have fit the entire thing in there (thats what she said)