Points positifs : I was able to drop the car off at the airport.
Points négatifs : When communicating by phone I would have liked to talk to someone in Minneapolis or at least the US not someone out of the country. I would have liked to pick up my car at the airport or at least provided with a free shuttle to downtown Minneapolis.
Points positifs : Just I want get a monthly round $400 to keep rents for longer month
Points négatifs : Always best
Points positifs : Customer service was very professional. I mistakenly made the reservation for downtown Minneapolis instead of the airport. We picked it up there, but they allowed for return to the airport and waived the additional fee which was extremely helpful on our return.
Points négatifs : The car had a perfumey smell that we couldn't get out and it really bothered us. Otherwise everything was absolutely fine. The car was in good shape, no technical difficulties; felt safe.
Points positifs : Very friendly staff. Car was fine.
Points négatifs : Wish I had known I could return the car to the airport at no extra cost BEFORE I went back to the pick up location.
took me 2.5 hours to get the car at Minneapolis airport
Points négatifs : There were only 2 customer service reps to service more than 30 people in the line at the Minneapolis airport. It took more than 2.5 hours of standing in line to get a car on a prior reservation. They were spending more time selling additional insurance to unsuspecting tourists using scare tactics rather than giving cars out to people standing in line for hours. Horrible experience with Budget car rental. Will not rent from them again
Worst car rental of my life.
Points positifs : The car was clean, although bigger than we wanted, got so so mileage, and seats were not that comfortable.
Points négatifs : The wait at checkout was over 30 minutes. I got a ticket because the car had expired plates. When I had to extend the rental due to airline issues, the automated system couldn't extend it, the first, second and third actual persons couldn't do it, and the fourth only did after calling someone else. This also took more than 30 minutes. They are trying to charge me more than $300 for the extra day, which is more than the original 5 day rental.
Points positifs : The service rep who helped me close out our account at the end was wonderful. I feel bad that he has to work in a place that seems to have so many screw ups.
Points négatifs : Waited in line at counter for 45 min to pick up. Had to go back to main desk to find anyone for drop off and discuss charge problem. I wasn't informed when I picked up the car at the airport that I was at the wrong location. I questioned the pick-up rep as to why the final price was $50 more than the quote. He said to call customer service later on. I did after leaving with car, they let me know I was charged $50 due to going to the wrong location. Had I been told that, we would have shuttled over to the correct pick up spot (very close to the airport). Rep at end helped sort it all out at the end.
Points positifs : Excellent
Points négatifs : When I showed up they told me a rental was for a downtown location asked if I could switch it there they said no I have no idea how I could go to kayak put MSP in and get a downtown location so either kayak her budget was trying to switch and bait me so I just went to another car dealer rental place and got one
Points négatifs : Person at desk lied about gas mileage for car I was renting. Told me it was going to be 15 and that I should get a more costly car with better gas mileage. I didn't believe her and got my original car and the gas mileage was 40. Also, they tell you that they will remove a 35 dollar charge if you return the car with a full tank. I did that, but I had to talk to several people and eventually the manager of budget at the airport to get them to drop the charge. Not a trustworthy operation.
Budget trying to scam people with $45 re-fueling charge
Points positifs : Not much to write home about here...
Points négatifs : I refueled the car within 5 minutes of dropping it off at the airport. Despite having a full fuel gauge they charged me $45 as a 'refueling fee'. I called to have it corrected and they wouldn't adjust the bill unless I could provide them with a copy of a fuel receipt. So I drop the car off with a FULL FUEL GAUGE and they put the responsibility on the renter to PROVE they filled the car by supplying a gas receipt?! I have since sent in copies of my fuel receipts and waiting for a corrected invoice, but this is a really shady way to do business. My company uses thousands of rentals a year, I can promise you we won't be using budget moving forward.
Points négatifs : In fine print budget included insurance besides
damage insurance (which I was told about at the pickup
counter and declined) for personal property totaling
some $30 per day I would had declined had I been told about
like the damage waiver
It is true that I had the opportunity to read the contract in its entirety but as a practical matter no one does which
I presume is why the Budget rep did NOT make those
personal insurance charges known to me. people should be told about these charges so they can opt out of them
Chez Budget, une voiture de location à Minneapolis coûte en moyenne 40 € par jour.
Intermédiaire (Ford Escape ou similaire) est la catégorie de voiture la plus réservée chez Budget à Minneapolis.
Budget possède 2 succursales à Minneapolis. Consultez notre carte des succursales Budget pour trouver celle qui vous convient le mieux.
Non (selon nos données)