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Fantastic service, great staff, beautiful lobby. Very comfortable bed. Rooms were quiet and restful. Some of the furniture was a little beat-up, though not very bad. Room was a little dark; would have appreciated one more lamp.
A great stay for work. Easy walk to the convention center. Friendly and helpful staff. Clean and functional. Very comfortable.
Extremely good value at $79/night! We stayed with some family so we had three rooms total and we got to be right next to each other. Very friendly and personable staff.
The room was welcoming, larger than expected, great views. Room service was prompt and had great drink selections. The food (mushroom arancini and turkey burger) were great. Easy access to cabs to get us to our NYE destination downtown. Was unaware of the NYE party going on in the hotel, extreme security in place to even get to our room, bottle necks at elevators, loud party goers, and strange routes to get from parking to hotel because of the event. Might have chosen another hotel if we had known.
Hotel has an amazing gym with great equipment and a full size indoor basketball course. The room service and valet was excellent, and food was good. Stayed here while Meta-Con was being hosted by the hotel and it was extremely crowded, kids seemed to be having fun but most were obnoxious, rude, and out of line. I wouldn't stay here if the hotel was hosting this event again.
The room was a great space. Everything was excellent and the staff was super friendly and helpful. No hot tub.
Queen beds were nice and the bathroom was big. Market in the lobby had a good variety of snacks/fruit (a bit pricey). My room didn't have a fridge, but they got one to me in less than 1/2 hour. Very nice staff! Parking right there and not too expensive ($17/day) Room took a bit to cool off, but was nice once it did. At check in I was told that since I booked through a third party (Kayak), they put a $200 hold on my credit card that I would get back. I don't travel much, so I didn't understand this. The room was already nonrefundable.
Close to everything; our main destination was Orchestra Hall but we found ourselves near awesome restaurants and pubs. We were charged a $10 fee for an upgrade that we never requested or agreed to. When I called the receptionist was uber polite and corrected it. A very minor issue.
-Club floor ($30 extra per night provides continental breakfast and dinner hors d'oeuvres) -Comfortable beds -Nice view -Affordable parking with in/out priviliges -More food options during continental breakfast
The room was comfortable and close to restaurants and other downtown activities. One big negative was the last minute change from 2 queen beds to one king and "Pull-out" queen. The pull-out was too small and uncomfortable. When I asked about the change, I was told that I booked with third party agent. This came across very negative. I booked a room with two beds and it was changed to one bed and a pull-out. Bad business!!
Great comfortable room
Staff was friendly and helpful. We had breakfast at the restaurant and it was excellent!
A modern contemporary room. Comfortable, stylish and right downtown. We walked to events and resturaunts during our stay.
Modern. Great hip design Was all good
Design, very comfy bed, wonderful bathroom, great room service No in-room movies (contrary to advertisement), Internet was down whole first night (also contrary to advertising), maids come into the room early despite the "do not disturb" sign...multiple times both days we stayed, front desk help was apathetic and snarky.
Nice rooms with modern fixtures. My favorite was the lighting in the bathroom Parking was TERRIBLE. I was not notified of parking arrangements for guests during check-in
Location,staff,quiet Room starting to look worn. Bedside lamp needed new bulb. In room coffee maker full of scale deposits and would not heat properly. Maids cart parked in our hallway overnight in front of open service room door. Many carpet stains.
The room was clean, modern and pleasant. The amenities current and thoughtful. There seemed to be a lot of noise that traveled into our room from the hall (loud laughter from a group roaming the halls at 3AM) and I could hear the unanswered alarm going off for an hour in the neighboring room. We were in room # 717.
We went there for a bachelorette party - The front desk was able to get us in for early check in so we could decorate the room, and the customer service was OUTSTANDING. Hotel is beautiful - Will definitely book again
The staff were helpful in upgrading our accommodations after we expressed disappointment with the room we booked. (See below) The hotel is misleading in what it advertises as a "junior suite" for which they charge $50 extra per night. It is not a suite. It is just a large room. And it's not even good extra space. Just an oversized entry way and an extra strip of space between the bed and TV. Also, when i booked, there was no mention that the room didn't have a window to the outdoors; just an atrium view. Definitely not worth paying for. But the staff was kind enough to get us a better room. Apparently they've heard this complaint before. My biggest complaint is with Kayak/Orbitz customer service. The first person I called was helpful, but got disconnected. The second argued with me and then refused to escalate me to his manager. Instead he tried to transfer me to the hotel, but nobody answered. I called back again and asked for a manager at Orbitz, but nobody answered there either. I wanted to reward Kayak with the booking since I used their service to find the hotel, but I will never book via Kayak again after that atrocious customer service.
I liked it that even though I booked the reservation online and they had no record of my reservation when I checked in, they found a room for us and upgraded us for a minimal charge. They were very accommodating and apologetic.
The new rooms were beautiful and big! Very European. I Liked the new design and layout. Bathroom was fun to try since it would be impractical in one's own house! Decor and colors were soothing! The chair in the new room was not very cozy and comfortable. Something softer would be great. Also, the towels are a long way in a cold room from the shower. It would be great if there could be one of those towel warming racks on a nearby wall. Maybe at the other end of the tub - it would be closer!
Tout était fantastique
Très chic et cool. Les chambres sont magnifiques. Le personnel est très agréable. Très propre Ils devraient avoir des choses dans la chambre sans frais. Une bouteille d'eau pour 5 $ ? Trop de frais supplémentaires.
Les chambres étaient parfaites. Très propre. La literie était très confortable.
le design très théatral, l'équipement des chambres, la douche très design et très grande pour 2 personnes. L'emplacement. non
Propre, calme et confortable. Parking très cher, si vous êtes en voiture.
J'ai tout simplement adoré cet hôtel. Il est près de tout. Il esta une bonne distance à pied du train de banlieu et du centre commercial Nicollet
La chambre était convenable et propre. Assez proche des attractions du centre-ville de Minneapolis. 200 Euros supplémentaire retenu à l'arrivée pour les frais accessoires. Le parking est en supplément . Frais, sur frais, sur frais sur tout ce que vous pouvez imaginer. Ce n'est même pas la peine de penser au service à l'étage.
Près de toutes les activités intéressantes dans le centre-ville de Minneapolis. Parking
Très bien pour le prix. Près de bons restaurants.
L'emplacement est parfait près de Target Field et deTarget Center. La climatisation était terrible dans la chambre. La chambre était chaude et inconfortable.
accueil très pro, hotel en centre ville, parking souterrain ( utile en hiver), chambes rénovées
Le parking est très pratique
Le personnel, l'emplacement, la chambre Le lavabo était cassé
Emplacement pratique, personnel sympa, propre, calme. Trop cher pour la taille de la chambre, ce qui n'était pas grave parce que nous n'y étions pas beaucoup mais c'était vraiment minuscule. Vue superbe, confortable coin bar/salon et un endroit idéal pour se rendre à pied au centre ville. Garth Brooks
On peut aller à pied à de nombreux sites touristiques. Personnel très sympa et serviable
Room was dirty. The cosmetic comforter had a blood stain (or something that looked like blood). Bellhop answered the phone every 1/3 times. Shuttle ride to conference center was very stuffy, hot.
location to the UMN. Friendly staff. no full size mirror in the in room or bath Funky bathroom with sink, mirror in the corner. the shower head did not stay in place. no mini refrigerator. nickel and dime you for little extras.
Excellent location! Good service. Fun and relaxed atmosphere.
The staff, from the second we walked in to the moment we left were helpful, welcoming and friendly. Very accommodating. They more than made up for the physical flaws and turned the stay from a begrudged expense to a pleasant experience. There was a mistake in our room (probably my fault) and the desk goddess quickly, cheerfully, and effortlessly changed us to a room that suited our needs. For the price we paid I was appalled at the condition of the carpeting; stained beyond belief, worn, frayed. Frankly it was shocking. I know, a dumb thing to be shocked at but it was that bad. The ice machines didn't work on several floors. Parking was ridiculous; we had to pay for it and still couldn't park in the hotel lot, necessitating extra hassle on our parts. It is my understanding that there were some events going on that night (weddings, I'm guessing) that filled up the hotel lot but it seems to me it would be more equitable for those attendees to park in the parking garage rather than sending the overnight guests to the parking garage across the street.
We liked the location. Lobby is wonderfully furnished. Food at the Beacons was mediocre at best. We ordered $11.00 glasses of wine for 4 adults and the waitress said they must be served in plastic before college game. We looked around and other people were being served with glass glasses. I requested to have ours repoured into glass and she refused. Even after the game when we once more came in, they served us with plastic and others with glass. We left after one round of 4. We will not be returning to the Beacon pre or post game in the future.
It was a great location for our needs - the staff were very helpful and friendly There were a number of simple mix-ups in billing - not getting the room we booked - having to move rooms a number of times, but staff worked hard to rectify.
The location was ideal since we were in down for a football game and the stadium was only 2 blocks away. Rooms were spacious. I liked the in room coffee, The electric plug ins were hard to use. Half of them would not let you plug anything into them. I found the beds to be hard and the pillows way to soft.
The shower is amazing! Comfortable beds. All of the staff was VERY friendly and helpful. Free shuttle. I was charged $256 per night for the same room that costed $120 in May of this year. Parking is $15 per night. I called days ahead asking for a certain view, didn't happen.
Clean, nice facility, excellent staff interaction, good restaurant and adjoining Starbucks. Great location on U of M campus allowed easy walk across to West Bank.
We were told where to park with our fee. As we returned from our outing, there was a tow sticker on our car. How disheartening to travel 6 hours to visit family in the hospital and yet another 2 hour trip after that. What if our car had been towed? Would we have gotten to the hospital to see family or make it to work on time the next day?
Sophisticated Get beds The staff was super friendly The fee for parking
The uniqueness of the hotel. Has it's own look - very different than the typical Marriott, Hyatt, etc. Nothing is included! You are charged for every little thing on top of the already over inflated price.
Depuis notre arrivée jusqu'à notre départ le service a été excellent ! Notre chambre était très spacieuse et propre.
La chambre était très propre. Le voiturier est membre a été très insolent et très désagréable avec nous !
This hotel was very nice I would stay here again. My only complaint is that we went with a group of friends and had multiple rooms. We showed up an hour early for check in and they told us our rooms weren't ready. That's fine, I knew we were early. But the receptionist said I will have your rooms ready in 45min we are getting them all by each other. So I asked if they had a place for bags (we only had 4 small ones) She said the room was full. So we had to walk them all the way back to our car in the ramp. We then came back 45 min later. We felt with a different receptionist who said if we wanted to wait another 30 min he could get our rooms all by each other. We were there for an event and already running late. So we opted to just get 4 rooms anywhere (we thought that's why we were waiting the 45min first of all to get rooms by each other) I also noted they had taken other people's bags into another storage room and had people bags behind the reception desk....
Great spot, right next to everything and has a nice ride just outside if you need to get anywhere else downtown. Can walk to just about anywhere from here. Beds were very hard, my back killed the next morning. Put a pillow under you knees at night and you'll probably be ok.
Great location by baseball and basketball arenas! Nice breakfast each morning that is open late.
Lounge, Workout Facility, Sauna, and Quiet Room.
Great service from the minute we walked in the door! It was our 9 anniversary and they wine and dined us till we left. Nothing
The rooms were very small. It seemed that the room had not been dusted in quite sometime. The temp was almost 80 when we checked in. We had to call for someone to come check. It turned out that we were unable to adjust the temp for the entire stay!!!!! Upon check out we discovered that they had charged us for an extra day of parking. It was taken care of but employee not to happy to do it. I would never ever stay here again and would never recommend it to anyone!!!!!!!! Also apple products do not work in the room.
Great location close to the metro. Staff was very helpful and nice. Check in and check out was very quick and easy. Bathroom had no fan and the sliding door wouldn't stay closed all the way. Minor problem though the room was very modern and comfortable.
My room was very quiet, staff was friendly, exciting location downtown close to fun bars, covered parking, hotel is less expensive than other downtown hotels, and I needed a wine bottle opener and was given one at no charge.
Great value for money (<$100 per night) given the AirBNB alternatives. Lunch and breakfast spots are a 5-15 minutes walk, which may or may not be a lot. The heater issues seemed to be addressed by instructions on the Front Desk. Would come back given the price. There is construction going on in the larger area affecting multiple properties but not really a lot. That said, it seems things are a bit slower.
A wonderful, well kept, well situation hotel in downtown Minneapolis. If you are looking for a nice place to rest without spending too much, this place is for you. Not much negative to say! There was a slight tear in the one sheet on my bed. WiFi costs money here. Im really getting nit picky put Kayak says I have to use 100 characters!
They were friendly and extremely helpful and accommodating. I was there for a week and they were on top of my needs and requests.
Charged extra for everthing rude front desk people Staff attitude
Proximity to Nicollette Mall Temperature was freezing in meeting rooms, common areas
I liked being able to check in early. The hotel desk staff was very friendly and accomidating. I requesting a single bed but was given a double. When I called to change rooms there was no hassle and a bell hop (also very friendly) came to our room to switch keys with us. The shower water took around 3-5 min to turn up in temperature. I felt like I was just wasting water for it to become semi-warm. Also I went down to use the sauna and it was cold. It took about 30 min for it to become semi-warm as well.
We stayed with several other Families and had a great time. All the hotel facilities are newer, clean and functional. No problems at all.
Il est bien situé, et le personnel est sympa Le fait que l'établissement soit vieux et à quel point il à l'air viellot
Le personnel et les équipements étaient bien. Le bain à remous était presque à la même température que la piscine. Il y avait aussi beaucoup de jeunes enfants dans le bain à remous
Les prix pratiqués au bar et le petit déjeuner était trop cher
Les chambres étaient jolies, propres et confortables. Notre famille a beaucoup aimé la piscine et le bain à remous. C'est très bien situé par rapport à la plupart des attractions prisées. La chambre n'avait pas de micro-ondes ou de réfrigérateur.
De nombreuses chambres pour les affaires, ça semblait très pratique. Le tarif journalier semblait relativement bas. Ce n'était pas à la hauteur des Hilton pour un voyage personnel, je ne recommande pas quand il y a tellement d'autres solutions.
J'aimais tout dans cet hôtel. Je n'ai pas apprécié le fait qu'il n'y avait pas le petit-déjeuner gratuit. On pourrait penser que ce grand hôtel aurait un petit-déjeuner.
Individually welcome by Front Desk staff, Manager on Duty and Maintenance personnel. A+ T.V. In bathroom nice idea. OLD CRT tube t.v. In bathroom not connected to cable, not nice.
The front desk was really great. And I liked the list of things availablr if needed. We took advantage of the Keurig. I liked the style of the hitel, pretty chic. Also, the location was awesome. I also loved that I could control the heat in the room myself. I didn't like that there was no hot tub in the pool area. When I'm paying that much for a hotel room, I expect a hot tub. The blankets weren't very warm or comfortable. I expected a cozy, luxurious room and got a nice but kind of a cold lonely feeling room.
The staff at the Grand were so nice, polite, and helpful. Room service was lovely and fast. The rooms are spacious and very tastefully decorated, and the beds are fabulously comfortable.
Everything. Amazing staff. Fabulous and luxurious room. Can't wait to visit again
Comfy bed. Extremely quiet rooms and great soundproofing. Wonderful facilities.
Polite, friendly staff. The room was clean, comfortable, spacious, well appointed, and tastefully decorated with a deft combination of nostalgic old world grandeur and modern touches. The hotel is connected directly to the Minneapolis downtown skyway system. Public garage parking is available right across street (for a fee). Valet parking is, of course, available as well. Room was not available at the designated 3pm check-in time. We were on a tight schedule and needed to check in at 3pm to get ready for an event. We had to decide between trying to book another room at a different hotel or accept a different room here. We chose the later. The room we originally booked had an exterior view but the new room had an interior view of the "Atrium." Calling the dank, unlit, barren cement hole in the middle of the hotel an atrium is putting on airs, to say the least. We chose to keep the curtains closed rather than stare across the desolate blight into another guest's room a scant 15' away (and, presumably, they into ours). The bathroom sink was clogged. The timer for the mirror defogger was broken. The HBO cut in and out and was unwatchable (not a big thing for us, we didn't come to watch TV... but still). There are no coffee makers in the rooms. There is coffee in the lobby but when I went down to get some at 0830 there was no creamer left. I would have informed the desk but they were overwhelmed with guests checking out. Overall we enjoyed our stay but between not getting the room we booked, the minor annoyances with the maintenance of the room, and the lack of coffee -- a basic staple of any luxury or boutique hotel -- we don't think we would stay there again, especially when there are so many other comparable choices nearby.
A bike in the lobby you can borrow
Comfortable bed $35 for parking
Very comfortable bed. The lighting in the bathroom.
Nice appearance. Classy looking ,
Quand nous sommes arrivés, nous avons été envoyés à la chambre qui n'était pas faite. Nous sommes allés à la réception et nous avons eu une chambre propre. L'apparence générale de l'hôtel était correcte. Les lits étaient confortables. Rien de génial et rien de terrible.
Grande chambre, petit déjeuner compris, décor contemporain Structure malcommode avec un lobby plusieurs étages au-dessus du niveau de la rue. Il faut prendre deux ascenseurs : un pour se rendre dans le lobby, l'autre pour les chambres. Le parking souterrain était très étroit
Le personnel était agréable et serviable. Les chambres sont spacieuses et propres.
Navette pour objectif champ Très cher pour un séjour à cet hôtel. J'ai dû payer pour une place de parking.
Qualité du service ok, rapport qualité prix, piscine,...Le seul manque, une machine a cirer les chaussures ! Le restaurant est bien mais la carte est limitée
L'extérieur n'est pas très accueillant parce que c'est en cours de construction Mais une fois à l'intérieur, c'est un hôtel confortable et élégant et abordable La façade semble un peu effrayante
Excellent hotel avec un rapport qualité prix imbattable. Chambre/suite spacieuse te confortable. Personnel compétent et disponible. Néant
La chambre était spacieuse et le couchage de très bonne qualité. Attention au système de chauffage... Très bruyant!
Shower was amazing and outdoor bar was beautiful. The mattress was incredibly soft, not firm. D'Amico food was fair - very surprised by that!
Great service all the way around. Bathroom was horrible, no counter space and the sink was leaking into the floor.
Very modern. Great style and terrific service! Marin is a great restaurant!!