Hôtels à Auckland

Points positifs: Superb accommodation at it’s best

Points positifs: The hotel was lovely. Room was a lot bigger then expected. Especially for the area. Included a jacuzzi bath. Staff are really helpful and friendly and always on hand if you need them.

Points positifs: The bed was comfortable and the room was very clean with good facilities.

Points négatifs: The outside lights were bright so the room wasn't dark enough. The road noise was noticeable from about 5am.

Points positifs: We arrived late in the night, the room was heated up,there were bottles of water left and a personal welcome note left by Troy and Tomoko. This felt like personal genuine hospitality. The room was serviced and cleaned daily with top ups of the coffees we had used including plunger and nespresso,dishes done daily with fresh dishcloth and tea towels which we didn't expect especially for a motel

Points positifs: Everything. Location. Room. Staff. The excellent welcome cup of tea and complimentary water on arrival. Helping load our luggage. Awesome Bed are like clouds too sleep on. Short walk to restaurant for dinner

Points négatifs: That I didn't stay longer

Points positifs: L’emplacement

Points négatifs: Friendly greeting. Comfortable modern large studio. Great location overlooking the bay. Would definitely stay there again and recommend to everyone.

Points positifs: Nous étions, deux enfants deux adultes, notre chambre était bien aménagée, avec une très belle salle de bain et une cuisine bien équipée. L'hôtel est calme, malgré la route juste à côté nous nous sentions vraiment en pleine nature et surtout nous avons eu un coup de coeur pour la plage et ses environs qui est à 1min à pied. Thank you Ron for your kindness

Points négatifs: Machine à laver payante, c'est dommage. J'avais emmené ma propre lessive, et je regrette que le lavage soit payant sachant que la chambre est assez cher.

Points positifs: So welcoming and friendly loved it!

Points positifs: Room lovely and clean. Also quiet.

Points négatifs: Everything was great.

Points positifs: We were contacted by the lodge to keep us updated on our arrival time as we were going to be late. They put heaters on in our rooms as it was a very cold day. Both our and my mothers room were cosy.

Points négatifs: I have no complaints at all.

Points positifs: Super nice hosts

Points positifs: Super hôtel, personnel très sympathique. Ma chambre était toujours bien propre.

Points négatifs: Le restaurant propose une bonne cuisine et de bonnes boissons, mais il n'y a personne. Le menu n'est pas très accessible.

Points positifs: La propreté de la chambre

Points négatifs: Le buffet du petit déjeuner n’est pas à la hauteur de l’hôtel

Points positifs: The staff were amazing and the location was close to bars and restaurants

Points négatifs: The buffet breakfast was a disappointment. You had to pay extra to have eggs or bacon.

Points positifs: Staff were brilliant, room was large and extremely well appointed, view fabulous. Location right beside the waterfront and only a short walk to the viaduct

Points négatifs: $45 for car parking is up there

Points positifs: Comfortable bed

Points négatifs: I’d booked for my sister, niece and I but everything was only catered for two. My sister’s shower had a midway cold blast of water then finally heated up again. The room was noisy. All the Viaduct noise travelled.

Points positifs: Rooms were nice & modern, close to the port as we were travelling on a cruise the next day. Friendly staff

Points positifs: Comfy bed, very clean, beautiful view, decent gym facilities.

Points négatifs: Continental breakfast was very limited. Perhaps more than two spreads for toast would improve the experience.

Points positifs: Accueil très prévenant. Tout le personnel disponible, à l'écoute. Chambre parfaite, voyage famille avec un enfant d'1 an. Vraiment à recommander. Po

Points positifs: The receptionist William is the best he was so kind and lovely and polite ! He needs a raise. Will be coming back because of how good Williams service was!!

Points positifs: Location & view

Points positifs: Convenient for Waiheke Islander who needs to catch an early morning flight.

Points positifs: The location is excellent, the staff were very friendly and helpful, food was exquisite.

Points négatifs: Road construction outside the hotel

Points positifs: close to everything

Points négatifs: cramped entrance/hallway

Points positifs: Le personnel est excellent, le décor et la nourriture ! Le petit déjeuner offert était superbe et le café était correct. Nous avons apprécié la grande baignoire. Le savon a été fabriqué localement sans cruauté et il sentait délicieusement bon.

Points négatifs: Le café n'est pas terrible mais c'est tout !

Points positifs: It is located in the centre of Auckland CBD and yet it is peaceful and quiet i side when you wa t to sleep but vibrant on your doorstep

Points positifs: Comfy beda. Good staff, great experience!

Points positifs: Awesome decor and furniture, interesting layout and inside courtyard type set up where the restaurant is. Great food and breaky in the morning. Comfy bed and nice big bath. Superb location!

Points négatifs: The shower was amazing but the shower mixer seemed to be a bit faulty

Points positifs: Room was comfortable, breakfast was nice, location was great

Points négatifs: The mattress was a little saggy.

Points positifs: Really good value for money, big room, extremely clean, fantastic decor, attention to details (loved the use of ecostore products), welcoming and passionate staff, will be back

Points positifs: The Art Deco furniture and milk on a glass bottle

Points positifs: Hôtel de charme avec une super déco et beaucoup de confort très cosy! Cependant notre chambre donnait sur l’in Et cela ne nous a pas vraiment plu, nous aurions préféré avoir une fenêtre sur l’extérieur et pouvoir l’ouvrir, avoir de l’air...

Points négatifs: Déjà expliqué ci-dessus

Points positifs: Friendly receptionist

Points négatifs: Breakfast service

Points positifs: Very comfortable and great decor

Points positifs: Breakfast was good, staff was very courteous!

Points négatifs: The bed we had was sagging and could have been more comfortable.

Points positifs: Breakfast started very early - this was very handy for me WIFI was good Room was lovely - bathroom awesome.

Points négatifs: Inadequate coffee tea station - this is pretty standard and would have been nice to have had to make black tea or instant coffee (and not be charged)

Points positifs: Room quiet, bed comfortable

Points positifs: Le personnel est super. Il est bien situé.

Points négatifs: Température de la chambre réglable ont été horribles. Les oreillers ne sont pas terribles. Le lit était tout petit.

Points positifs: Le personnel est génial, super chambre!!! :0)

Points positifs: The staff are fantastic, notably Kris and Careem. Hotel feels very luxe and the large windows and views of the harbour are stunning.

Points positifs: Everything! We received an upgraded room so the views were great and the room Itself was stunning. The service was outstanding.

Points négatifs: Nothing.

Points positifs: Great views from the room. Comfortable bed, exceptional bathroom. desk and seating good.

Points négatifs: Storage and hanging space inadequate. Seating arrangement not wonderful.

Points positifs: Great location, fantastic food, great staff

Points positifs: emplacement ideal et qualite des produits

Points positifs: Location and friendly staff

Points positifs: Comfortable and beautiful design. Great service.

Points négatifs: Breakfasts are quite expensive at the restaurant.

Points positifs: Friendly staff. Cozy Environment.

Points négatifs: nothing

Points positifs: The hotel is new and really nice. With a harbour view room you have a perfect view. Take this. We can highly recommend this hotel.

Points négatifs: The staff could be more customer orientated. We come from jogging, there was water in the front desk. I take one, then they put it away, so my wife could not take one. Better training for the staff should be organized.

Points positifs: It was plush and bed was good sized, the bathroom was amazing !

Points négatifs: Wish they had more choice in mini fridge

Points positifs: Great location and style

Points négatifs: Aircon did not work. Called concierge at midnight, who said it's centrally controlled. He adjusted. Still didn't really work. Toilet flush didn't really work either.

Points positifs: Friendly staff and very professional

Points négatifs: Could not work out heating in the room and the coffee machine did not work

Points positifs: Le service et les gens. Ils voulaient nous aider.

Points positifs: La vue est extraordinaire

Points négatifs: Le service était dans la moyenne.

Points positifs: propreté super lieux et divertissement (casino) nourriture excellente

Points négatifs: le 5eme étage était fermé et la passerelle pour le casino inaccessible , nous avons été plusieurs fois renvoyés alors que nous essayons de passer pour rejoindre notre chambre.

Points positifs: The location is great. We took the kids overnight over school holidays and did the Sky Tower, Snow Dome, movies, swam in the pool and went to Andy’s for dinner.

Points négatifs: Everything was great, except our bag took well over an hour to be delivered to our room after check-in. Kids wanted to go swimming and I didn’t have their togs. Had I known, I would have just taken the bag myself. That’s the only disappointment we had.

Points positifs: Love the central location. Staff were very welcoming.

Points positifs: Absolutely loved this hotel, super friendly staff, nothing was too much of an ask, location was great, excellent value for money and just so so convenient walking distance to everything. Loved the bed, the pool, the gym, the spa, having a smokers deck was a great idea too. The transfer car was so so so impressive and the driver was amazing

Points négatifs: Some small maintenance issues but it didn’t effect our trip at all.

Points positifs: Location

Points négatifs: View and unclean mugs for my coffee

Points positifs: I looooooved the bed. My partner loooooooved the rain shower. We BOTH loved the valet parking! The staff were also amazing. 100% coming back to stay!

Points positifs: The bed was great. The concierge service was good.

Points négatifs: No complaints

Points positifs: Service was great, very friendly staff, great location, room was a good size and very clean.

Points positifs: Everything...espeacially the special little touches...The little anniversary note and complimentry bubbles They totally loved the experience and are going to try and re-create it every year going forward. 2nd anniversary 2 nights etc etc

Points négatifs: Parking was a little expensive but still didnt dull the overall experience

Points positifs: Le lit est est incroyablement moelleux

Points négatifs: La chambre est un peu petite

Points positifs: The entire experience was amazing. From the Concierge who met us at the door to the stunning room, everything was beautiful.

Points positifs: Very nice and inviting atmosphere, customer service was good. Rooms very tidy and beds were comfortable.

Points négatifs: The paid parking?!? As paid patrons of the hotel you would expect free parking to be included. $35 every time we come back in and $55 for valet per day and then a $7.50 subsidised?? Can’t remember the lovely reception lost me at $55!! Very disappointed and a rip off really. With the amount of money Sky city make they seriously need to rethink the parking for hotel patrons.

Points positifs: Location was close to everything, was easy to access from the motorway.

Points négatifs: Unfortunately parking was a distance and I did not feel safe walking to my car after dark.

Points positifs: We liked how close it was to where we had an event at.

Points positifs: location is good. beware of weekend the cafe is closed. but can walk to new world buy some food. can see the skytower in the front window.

Points positifs: The view was amazing and the room was very clean. The after hours staff was very helpful.

Points négatifs: When leaving my room at 8pm I got locked out of my room without my phone or wallet for an hour or more in my pyjamas to let my partner in. The door swipe lock battery had died. I had to figure out how to call after hours and there was no clear instructions at the desk. When I finally called after hours reception they made me go back to my room and then call them back in the reception and try again which was a little frustrating as I had told them I had already tried multiple times. When I called them back they said it could take up to 20 minutes or more before someone could help me and that they would ring back and let us know ETA. They did not call back. I'd like to thank the after hours staff member who was very helpful when she arrived and changed the batteries on the door. However, being locked out of my room after hours for an hour or more put a damper on my stay at the Quest on Beaumont

Points positifs: Modern, clean, good facilities in room including laundry facilities. Nice quiet location opposite park, just away from the hustle of the CBD but still close.

Points négatifs: Nothing

Points positifs: Comfortable bed, great staff at reception

Points positifs: Very handy to town and the waterfront, a good supermarket, bars and restaurants nearby. Room was surprisingly quiet considering it is in the CBD

Points négatifs: The carpark isn't the most handy arrangement, ok if you just have a light bag

Points positifs: Well located for our needs and good value for money

Points négatifs: Noise from Victoria Park in the middle of the night

Points positifs: L'endroit n'est pas loin du New Market, du fish market et il y avait aussi un parc. Nous avions la vue sur le skytower. L'endroit est calme et la chambre était très agréable. Nous pouvions laver notre linge et le sécher : très pratique. La kitchinette est bien équipée sauf que le four mettait du temps à chauffer. Voilà, à part ça tout le reste était bien. Il y a aussi une cafétéria à la sortie de l'hôtel et les arrêts de bus pour rejoindre le centre ville sont à proximité.

Points positifs: The staff where great

Points négatifs: Bit of confusing about the billing with booking

Points positifs: The room was lreally well presented, excellent housekeeping staff. The view was magical

Points positifs: La propreté, le confort, le calme la vue sur la tour. Le plateau de thé/café/chocolat très appréciable...

Points positifs: Location.

Points négatifs: Only 1 desk chair to sit on. Only 1 bedside light. Heater in bathroom not working. Information book says sky channel 1 and 3 but these were not available.

Points positifs: Great location, excellent value for money.

Points positifs: Location is fantastic, couple of minutes off motorway, however the room was quiet - no traffic noise at all.

Points négatifs: Parking a bit of a squeeze.

Points positifs: Good value in a handy spot for many attractions in Auckland

Points positifs: Good central location close to amenities, restaurants etc. Clean quiet facilities. Friendly staff.

Points négatifs: Parking is a bit tight under the building

Points positifs: très accueillant, bien situé

Points positifs: Loved everything about it especially how easy it was to check in online and it it one of my favorite hotels now

Points positifs: Wonderful service with extremely helpful stagg

Points négatifs: One bedside lamp wasn’t working properly but isn’t enough to change my opinion if the property

Points positifs: Lovely and clean, beds were comfortable, it was very quiet, free parking was great

Points positifs: Everything was fantastic. Comfortable, clean, great location, friendly staff and the little extras that made it even better such as soft soap, moisturizers. Beds were comfy.

Points positifs: Really enjoyed our stay. Would definitely recommend. Lovely staff and great breakfast.

Points positifs: Excellent breakfast with freshly picked herbs from the garden. Best location in Auckland. Charming heritage house.

Points positifs: Breakfast and Location of the property are atteactive to a no car vistor

Points positifs: Relaxed. Great Location.

Points positifs: Petit-déjeuner copieux et servi chaleureusement. Il ne faut pas hésiter à demander davantage

Points positifs: Proximity to city centre. Delicious breakfast and friendly staff.

Points négatifs: No fresh milk in room.

Points positifs: Lovely breakfasts. We stayed in one of the studio units - beautifully decorated and very quiet

Points positifs: Easy location to find and explore Auckland from. Great advice from staff. Comfy studio room and great breakfast.

Points positifs: Being out first experience in NZ , we were totally happy with everything and especially all the added little comforts and fabulous breakfast. Loved the decor and staff were super friendly and helpful. Great location. Highly recommend

Points positifs: Le coté chambre d hôte L accueil

Points négatifs: Nous avions une chambre villa Description Booking pas tout à fait conforme Chambre petite et bruyante Lit 1,4m avec matelas un peu mou

Points positifs: The welcome arrival drink in the lounge , the delicious breakfast, the very friendly staff and the location.

Points négatifs: Nothing

Points positifs: Great food, walk to fabulous shops. Free parking.

Points positifs: Le personnel était très serviable, le service de concierge est très bon.

Points positifs: location great i mised breakfast

Points négatifs: bar prices

Points positifs: the breakfast is the best in town. top service from staff all the time. bench in room for bags is actually big enough for TWO bags ( most hotel rooms have a very small bench even though they are double rooms)

Points positifs: Everything about the room was perfect! So relaxing

Points négatifs: I paid 100$ for bond and money still hasn't been paid back to me.

Points positifs: The location. It's bang in the Centre of the CBD with attractions very close by

Points négatifs: The Crowne Plaza is promoted as a 4 star hotel. But I don't understand the rating. It is 3 star at the least. The rooms were quite average. Service was just okay. Also I should mention the lobby smells of food. The smell has stuck to the carpets.

Points positifs: Bon petit déjeuner! Super emplacement!

Points positifs: Location, room, cleanliness.

Points négatifs: For the value there should be some complimentary items apart from Tea and Coffee.

Points positifs: Location

Points positifs: Location is excellent - access to all amenities in CBD Auckland; easy parking (discounted); nice atmosphere. Gave them a debit card for the room security deposit - or whatever - and Reception had to make the refund in cash. This meant waiting to see that I hadn't trashed the room - a tad inconvenient and seems odd that they can debit the card account but can't credit the account. Otherwise a comfortable, pleasant, and enjoyable stay.

Points négatifs: See above - but check-out could be improved.

Points positifs: Great location, staff, service, rooms well appointed, beds very comfortable. Quiet no outside noise disturbance. Cheap parking. Reception, bar and Concierge staff all lovely. So central to the main shopping streets, and restaurants, Sky City 1 block walk away

Points positifs: Le personnel très professionnel et disponible avec un buffet petit-déjeuner frais et varié.

Points négatifs: Un rafraîchissement des chambres à prévoir.

Points positifs: Receptionist : Professional and helpful

Points positifs: Bed and view were amazing, staff were welcoming and breakfast was delicious.

Points négatifs: Frustrating bathroom layout. Not designed for ‘romantic’ night. Broken power point cover in bathroom wasn’t great.

Points positifs: Everything is perfect. We just stay for 1 night to see Disney on Ice show and the location is very close to Spark Arena.

Points négatifs: Nothing

Points positifs: emplacement ideale

Points négatifs: ras

Points positifs: Superb location and the underground car park was well worth the fee for us with a toddler and oodles of luggage! The rooms we very clean and modern and the bedroom was spacious - I would definitely choose Adina again in another city after our stay here. The coffee machine was good - a few more pods would have been nice! And the washing machine was super handy.

Points négatifs: We loved the apartment and the staff on reception were lovely but the restaurant didn't live up to the hotel. Food took a very long time - even drinks took too long. We were also double charged for our breakfast although reception took care of that instantly.

Points positifs: Great location to spark arena

Points positifs: Tidy clean great customer service will definitely stay again

Points positifs: Right from my check in to going up to my room,staff was very polite,Curtiius and always with a smile. Thank you for my enjoyable weekend for my parents I would book with Adina hotel & apartments again..

Points positifs: la conception du studio. Cloisons coulissantes isolant le coin lit cuisine très bien équipée.

Points négatifs: Orientation de la télévision impossible de la regarder du canapé surprenant la conception de cet établissement cela fait deux fois que nous y séjournons , l'accès aux chambres ressemble aux couloirs d'une prison, il ne manque plus que les gardiens.. rigolo

Points positifs: How close everything was to the hotel

Points négatifs: That we didn’t get a balcony but we’ll put that in the booking request next time

Points positifs: Hôtel bien placé , très sécurisé , accès direct au parking payant ( 30 dollars ... ) .

Points négatifs: Pas de place pour se garer devant la réception ( au moins le temps d'enregistrer ) , accès à l'hôtel mal indiqué . Très peu de chaînes de télévision .

Points positifs: Location

Points négatifs: nothing

Points positifs: Location is perfect

Points négatifs: The room setup. The TV faced the kitchen - go figure !!! We have to move the couch into the kitchen to watch the TV then could hardly move in the kitchen. Even I could have planned this better !!! You couldn't turn on the shower with out getting completely wet with cold water - wife NOT happy. Who designed that ???

Points positifs: Location was good and apartment was clean and spacious

Points négatifs: Didn't give me option of payment and automatically did credit card transaction

Points positifs: Aménagement d'une chambre avec vue sur ... Une grande variété de choix. Connexion internet rapide.

Points négatifs: Parking. Je suis sans éclat dans la cuisine.

Points positifs: Le personnel est excellent, de même que son emplacement à Aukland

Points négatifs: L'hôtel a besoin d'un bon coup de neuf ! Principalement de petites choses, et il semble que ce soit en cours.

Points positifs: En soirée, des boissons servis dans salon du club. Rapide, wifi inclus.

Points négatifs: No power outlets sont Center ou une table de chevet.

Points positifs: excellent

Points négatifs: Nothing

Points positifs: The staff were excellent very very helpful and lady in the club lounge she was a great host

Points positifs: Fantastic service

Points négatifs: Nothing

Points positifs: Rooms are spacious, clean and tidy with big bathrooms.

Points négatifs: Room service cutlery left in hallways for extended periods, Made it easy to locate my room Coffee service at breakfast was ineffective, had to find the flagon and pour my own coffee 3 out of 4 times.

Points positifs: I thought the Breakfast was delicious...lots of great options, however I felt it was a little expensive especially if you are a person that doesn't eat a lot. I didn't feel i got my moneys worth.

Points négatifs: Breakfast prices are to high. Parking also expensive.

Points positifs: Bien localisé Très bel établissement

Points positifs: Très bon emplacement Personnel disponible

Points positifs: Bed great, good value for cbd

Points positifs: I liked the service and the cleanliness of the rooms. Also all the facilities available throughout the hotel.

Points positifs: Good location

Points négatifs: In both times we stayed at the hotel no one helped us with our luggage driving in, we had to ask. Having to pay parking on top of our accommodation is an absolute joke! This needs to be shared with people before they book. After our first stay we organized our second stay room in which we were given a room with a better view of Queen St. once we arrived this was not the case and we were given the same room we had in our first stay. Food at Katsura was great however very over priced. Indian man with glasses at atrium bar was lovely and very helpful with our young son.

Points négatifs: Some paint work needed in bath room above shower.

Points positifs: Nous avons passé deux nuits dans l’hôtel. Le personnel est serviable, disponible. Il y a même un français parmi leur équipe, point important quand on manque de vocabulaire pour ce faire comprendre. Une équipe de ménage passe chaque jours pour le ravitaillement du réfrigérateur, le changement des serviettes + literie. Bon rapport/qualité prix.

Points négatifs: Le parking, qui est payant. Mais bon, au moins il y a un parking avec accès direct à l’hôtel.

Points positifs: Super pour départ à 6 h du matin. Vue sur le tarmac. Propre. Super ambiance. réception 24 H / 24, 7 j / 7.

Points négatifs: Il n'y a rien

Points positifs: La décoration, la salle de gym, petit déjeuner, la proximité

Points positifs: Le Novotel de l'aéroport est une valeur sûre. Emplacement parfait pour les arrivées comme pour les départs, accueil professionnel et efficace, petit déjeuner excellent et healthy, équipements fonctionnels. Prendre une nuit au Novotel pour le dernier soir d'un séjour est idéal pour un voyage tranquille et reposant. Idem pour le premier soir d'un séjour, avant de récupérer une voiture sur place à l'aéroport. Très pratique.

Points négatifs: Les lits sont trop mous pour cette fois-ci, pas confortables. Durant les autres séjours la literie était bonne, pas cette fois. Rien de grave, mais mérite d'être pris en considération pour le niveau de prestation Novotel. C'est l'unique raison de la baisse de note.

Points positifs: Toujours fidèle,à l’attente des clients

Points positifs: Everything was great. Room was clean and comfortable. Food was excellent and service was outstanding. We will definitely be back to stay again.

Points négatifs: Nothing.

Points positifs: Bed, location

Points négatifs: Expensive

Points positifs: I loved that it was right by the international airport. I bid farewell to my daughter Leilani who went back to Hawaii on the 11.50pm flight. I liked that my daughter could leave her bags downstairs on arrival and come see the room with me and then enjoy what little time we had left together in the comfort of Novotel. We had dinner together with my son who surprised me when he flew in from Dunedin. It was very convenient and I loved being able to walk across the road. It cost a little more than what I would usually pay for a place to sleep for the night, but it was so nice and relaxing. I felt safe. My daughter was happy. We enjoyed a meal in the restaurant and I felt like a Millionaire. The night she left, I walked straight into my room at Novotel and cried my heart out till I fell asleep. Thank you. The service and help at the desk was fantastic.

Points négatifs: I was a little disappointed with the food. The service was lovely, the people lovely. On the Sunday night, the food took over an hour to get to our table and it wasn't that nice. We spent around $240 on our meals and there were only three of us. On the Monday morning, we had a hot breakfast. Everything was cold.....a little warm but not appealing. Hot food should be hot, not warm, hot.

Points positifs: We transitted through Auckland so decided to stay with Novotel for the convenience. We missed out on breakfast as our flight was early but my 3yo son and i enjoyed the comfort of our room, friendly and helpful staff (I'm heavily pregnant).

Points négatifs: Just thought the $284 price tag was a bit steep for the room

Points positifs: The whole environment of the Hotel. Words beyond expression. Enjoyed

Points négatifs: No dislikes

Points positifs: Great room and very clean. The staff were extremely good at their jobs, and seemed to love being able to assist.

Points négatifs: The price was quite high, but this is because it is a 1 minute walk from the international terminal.

Points positifs: nice and modern

Points positifs: I like the location, but the cost was to much specially when they don’t provide snacks or breakfast included with the room

Points négatifs: The cost

Points positifs: Restaurant food was good. Did not see any avilable snacks for people having to wait at hotel for one reason or another.

Points négatifs: Light from bathroom intrudes into bedroom, mainly from shower. This could be uncomfortable for some people. Also would help if place for soap was closer to shower controls. Nowhere to hang clothing in bathroom.

Points positifs: Excellent response when I left my phone behind The staff were kind and courteous. They had my phone packed and posted so it arrived in Wanaka the morning after we arrived home. I appreciated the response.

Points positifs: Parfait

Points positifs: Tout était super ! Un petit bémol sur l’insonorisation des chambres.

Points positifs: Welcome tea, friendly & comfortable bed

Points positifs: Excellent staff.

Points négatifs: Unacceptable level of noise in the room, problems with air conditioning.

Points positifs: From arrival to departure I was treated as a real guest . The staff bent over backwards to help and there was a teapot in my room .What a lovely touch . Great location as well .

Points positifs: Staff were very friendly and welcoming upon arrival and throughout my stay. The room was very clean with plenty of amenities and the breakfast was the best I've ever had.

Points positifs: The location is close to everything, staffs are very helpful and friendly. The room (windsor suit ) was very clean.

Points positifs: Staff were fantastic-very friendly & helpful. The hotel was beautiful- would definitely stay there again

Points négatifs: Nothing

Points positifs: Service was outstanding, all staff were polite and accommodating. Remy the concierge was so helpful. We were celebrating our wedding anniversary and had a beautiful piece of cake delivered to our room. Couldn’t speak more highly of the experience, thankyou!!

Points négatifs: Everything was perfect.

Points négatifs: noise, from the street. Both my partner and myself had tp wear earplugs

Points positifs: The location was excellent. Cooks Restaurant was really good. The decor was nice and the staff were friendly and helpful.

Points négatifs: Our shower was moldy which was totally unexpected in a hotel of this type. There was no table or desk even though on the booking description it said there was. the bed was ok but the duvet was not warm enough and there was no extra blanket, not even a throw blanket.

Points positifs: Very welcoming staff.

Points négatifs: No negatives

Points positifs: La proximité de queen street et les nombreux restaurants de l'hôtel sont très appréciés. Les chambres sont propres et bien isolées. Check in et check out sont très rapides.

Points négatifs: Les ascenseurs étaient longs.

Points positifs: Chambre très ordinaire. Il y avait une table de nuit que d'un côté du lit

Points négatifs: tout. Nous descendons dans cet hôtel depuis plus de 20 ans. Aucun geste commercial. On a l'impression d'arriver pour la première fois. Très décevant

Points positifs: Nous descendons dans cet hôtel depuis de nombreuses années. Il baisse en qualité. Les chambres sont vieillissantes. Nous sommes chaque fois un peu plus déçus.

Points négatifs: Un peu tout

Points positifs: The location, good beds, the rooms spacious, great shower. Clean.

Points positifs: We didn't have breakfast but i'm sure it was awesome.

Points négatifs: i liked everything about our stay, it gave me an idea how to renovate my bathroom back in the states, so thank you for that.

Points positifs: The bed was excellent

Points négatifs: I had to go looking for the valet parking person

Points négatifs: The fact we fully paid and my partner couldn’t get in just because I wasn’t there at the time with her. She had my wallet with two credit cards and all my details and was told she needed my id.

Points positifs: Pleasant room with a very comfortable bed and pillows providing an excellent nights sleep. Clean bathroom with plenty of toiletry items available. Sadly no bath in the bathroom only a shower but this wasn't a major issue. Helpful staff members with excellent customer service. Woukd stay again if need accommodating in the City.

Points positifs: The property was clean and stylish, beautiful city view with an awesome casino great atmosphere with outstanding customer service

Points positifs: Always stay here when in Auckland rooms clean staff great central location and I enjoy the Casino

Points négatifs: The room lighting I found slightly on the dim side

Points positifs: Clean, quiet

Points négatifs: Not keen on the casino but I was at a conference

Points positifs: Arrived well before check in time but were able to check in. Staff were so accomodating with everything. Awesome place to stay at.

Points négatifs: Nil.

Points positifs: J'ai adoré l'hôtel et son emplacement.

Points négatifs: Il y avait de retourner à la maison !

Points positifs: Bien situé L'hôtel est bien situé dans le centre-ville. Elles sont également de bonne taille. Répéter, service !

Points négatifs: Il n'y a rien

Points positifs: Location and staff were excellent

Points négatifs: The shower had more water out of the split pipe than through the head

Points positifs: The hotel is very clean and staff is so friendly, all services is located of the hotel

Points négatifs: Nothing

Points positifs: Great location, clean rooms

Points positifs: Good selection and great service.

Points positifs: La propreté des sanitaires et les produits de douche fournis.

Points positifs: Great central location, excellent staff, and Zest restaurant was great.

Points positifs: big room with living room ,center few steps to shopping area and restuarants.Staff nice breakfast excellent

Points positifs: Location central to lots of things

Points négatifs: - Parking = $42 per night, really? - Bed extremely soft

Points positifs: Great location. The staff were fantastic and went out of their way to help us.

Points positifs: The bed was really good. The freshness of the air. The location.

Points négatifs: The breakfast food at Zhest wasn't that good. On level 11 the noise from Saturday night was a bit much.

Points positifs: This is our preferred hotel in the heart of Auckland CBD. Its close to everything but there isn't a lot of city noise at night. We were in one of the updated rooms which were cozy and modern. The shower was great, good water pressure and easy to figure out the temperature.

Points négatifs: It would be nice to have soft close doors or something that will stop people slamming doors.

Points positifs: Petit déjeuner copieux.

Points positifs: Everything, staff were all super friendly, comfy bed, great room, nice restaurant

Points positifs: Location is great, you won’t get any better. Easy walk to viaduct, Britomart and sky city.

Points négatifs: Shower had very little hot water! We stayed two nights and it never worked. Plus the toilet kept making noises even throughout the night. It was a LOT of money to pay for two disrupted nights sleep! We were pretty annoyed and felt a little under appreciated afterwards.

Points positifs: Pleasant room, spacious

Points négatifs: Corridor floor not vacuumed. Request for peppermint tea ignored one day. Took 2 hours to be told not available on next day. 2 bottles of water promised, not delivered. Fire exit from pool complex needs room key.

Points positifs: Loved the bed

Points négatifs: Didnt like that our tv was very slow and movies didnt work the whole night.

Points positifs: The location is very handy, close to beach, shops and transport

Points négatifs: It would be better if there is no construction work outside the main entry.

Points positifs: Très propres, luxueux et discret restaurant dans l’hôtel,meilleur petit déjeuner en Nouvelle Zélande

Points négatifs: Le manque de communication et d’information entre booking.com et l’hôtel

Points positifs: Perfect for a 1 night stay as a birthday present! Bath was a good size, and the room was really nice.

Points négatifs: Toilet and bathroom were looking a little tired but nothing terrible

Points positifs: Location is perfect if you want to be in the cbd. A lovely hotel that lived up to all expectations.

Points négatifs: I would book a Queen room next time. The king bed (actually 2 beds pushed together and 2 mattresses) does not have the same comfort as a single mattress Queen.

Points positifs: The location is great, although the roadworks outside were noisy. Room was spacious and comfortable and the indoor pool and spa were fantastic on a cold winters day:)

Points négatifs: Bed was a little worn in the middle and the parking was very expensive.

Points positifs: Tout !!! Le personnel du début à la fin, j'y ai même rencontré une très sympathique housekeeper dans le gym, qui était juste parfaite ! Le restaurant était bon, le gym et la piscine au top, la chambre était propre, les lits hyper confortables, j'ai tout aimé !

Points positifs: Absoloutly loved the stay. Amazing staff. Absolute top notch experience

Points positifs: It was so beautiful, so comfortable, so quiet and so clean. The best hotel I have ever been to hands down.

Points négatifs: I asked for my sandwich to be toasted to which I was answered with “we don’t have a toaster”. Kind of weird for a hotel this size with a restaurant functioning within it. Staff microwaved my sandwich as an alternative - kind of weird again but otherwise no biggie.