Hampton Inn & Suites - Minneapolis/Downtown, MN

Nice hotel..staff lacked communication

Points positifs : This hotel was very nice I would stay here again.

Points négatifs : My only complaint is that we went with a group of friends and had multiple rooms. We showed up an hour early for check in and they told us our rooms weren't ready. That's fine, I knew we were early. But the receptionist said I will have your rooms ready in 45min we are getting them all by each other. So I asked if they had a place for bags (we only had 4 small ones) She said the room was full. So we had to walk them all the way back to our car in the ramp. We then came back 45 min later. We felt with a different receptionist who said if we wanted to wait another 30 min he could get our rooms all by each other. We were there for an event and already running late. So we opted to just get 4 rooms anywhere (we thought that's why we were waiting the 45min first of all to get rooms by each other) I also noted they had taken other people's bags into another storage room and had people bags behind the reception desk....

Great location

Points positifs : Great spot, right next to everything and has a nice ride just outside if you need to get anywhere else downtown. Can walk to just about anywhere from here.

Points négatifs : Beds were very hard, my back killed the next morning. Put a pillow under you knees at night and you'll probably be ok.