Réservez une voiture de location chez Budget à Santa Barbara

Points négatifs : They left the airport and we could not pick up our car!! So had to pay an extra high fee to Uber somewhere because of the holidays. Very frustrating

Points positifs : Absolutely nothing. The rudest customer service I have ever received. I was told that it was my fault for not planning ahead and for selecting a vehicle that was not available. The representative accused me of doing this intentionally to receiving a car in a different class. I have only ever reserved economy class cars as I rent frequently for work. Some companies have upgraded me, but I’ve never been accused of reserving an inexpensive vehicle with such intent. The representative offered me another vehicle at an additional charge, which I declined as I had expected to receive the car and price I had reserved. I had to make other last minute arrangements to travel to my destination.

Points négatifs : I only wish hertz had been open. They know how to treat their customers.

Points positifs : Staff was friendly.

Points négatifs : My car could have been available. When I showed up they only had two other vehicles at a much higher rate.

Points positifs : I had a reservation for pick up and the rental desk was closed when I arrived. 3 hours before the official closing time. They told me to come back in the morning but I just canceled it. Completely ruined my plans.

Points négatifs : Actually be open when you say you are

Points négatifs : Did not have the class of car we had reserved. Tried to upsell us to premium with the only alternative offered being to wait for our reserved class to come available. Should have been a free upgrade not a charge for thier error.