Points positifs : Staff was friendly, though not very helpful.
Points négatifs : It was not clear from the directions that I needed to go to the desk in the airport first, and then to the site. So I waited for a shuttle 45 minutes, and then got to the office, and the attendant wasn't there, then he sent me back to the airport, and then back again. So, it was a mess.
Points négatifs : A clean car and the chosen car type.
Points négatifs : Car was a disaster total wreck 100 dents and stains on the upholstery promised Tahoe and had to settle for KIA van
Points positifs : Tried to pick up the car early was told I had to wait hours until noon then was told at noon nothing was available and then they were going to downgrade the car so it would be cheaper I said I didn’t want the insurance they insisted and it was double the price. Return day also inchangable.
Points négatifs : Customer service
No car available
Points négatifs : Basically I got reservation code and no car available. Not sure I can or should trust this service in future
Points positifs : Nothing
Points négatifs : We had a deal to rent and there was no info that thy will freeze us 6000€ on the card what was not possible so we could not rent it in the end!!!!!!!!!!!!
Worse car rental experience
Points positifs : Nothing
Points négatifs : They gave away my rental car without notice. I showed up to the airport and no one was at their desk. Another company finally called Budget for me and I found out they gave my car away and left the rental booth for the day.
Points positifs : Check-in and check-out quickly. Great deal. Less price.
Points négatifs : I suggest clean the car better.
Simple, fast, economy
Points positifs : Simple, make the reserve by internet. Low price. Excellente car.
Points négatifs : The dependent on counter must be friendly and smile. if yoy dont like this job, leave it.
Worst place ever
Points négatifs : The car wasn't clean. The front bumper was loose and made a weird noise when driving. The car was empty gas on pick up and upon return we left the gas the same way and they charged us. They decided to move to another location and nobody told us so we had to look for almost 1 hour before finding them. Also nobody speaks English or even try to speak English. They try to take 4000 usd without even asking me before the transaction which I find disrespectful.
Deceptive business practices
Points positifs : Car itself drove fine, although one side had major body damage that had not been fixed.
Points négatifs : The total cost was nearly 40% more than the quoted price. Although the booking indicated that the final cost included various fees and taxes, they took that cost as the base and added additional taxes/fees. They had two versions of the rental contract, one showing the lower online price, and another for the actual cost. They would not honor the online price.
terrible customer service
Points négatifs : Car ordered was not available. Told Kia would be swapped for the ordered mustang. No upgrade or discount offered. When agent was instructed to provide mustang or refund, agent refused to serve and provide service. Long lineups in PBI and no in terminal rentals available.
Chez Budget, une voiture de location à Santiago coûte en moyenne 49 € par jour.
Citadine (Hyundai i10 ou similaire) est la catégorie de voiture la plus réservée chez Budget à Santiago.
Budget possède 3 succursales à Santiago. Consultez notre carte des succursales Budget pour trouver celle qui vous convient le mieux.