Points positifs : When we arrived the car was not available.
Points négatifs : The whole process sucked. NO car available despite a conformation.
Points positifs : The car was clean and good, like promised
Points négatifs : Significant extra price for obligatory insurance. Got car with a bit leftover of gas, and was told that can return with any amount in tge tank, but on return was demanded to fill up to a quater of rank (a lot of quarrel for $10 worth of fuel, very frustrating). Still waiting the estimate for the flat ture (small puncture in the airport)
Points négatifs : Let me inform you that my contract with Avis rental in Santiago has been cancelled by an officer at Avis desk at the airport. My reservation was canceled by a staff in that office without any refund when I came to pick up the car. This caused me a lot of problems with my plans here in Chile.
Price went up 40 percent at pick up...
Points positifs : Great vehicle though tons of body damage.
Points négatifs : The $366 rental ended up at $540 at pick up.
Not the correct price
Points positifs : The car we got in the end was clean and drove just fine, and they gave us a little discount due to other car not available.
Points négatifs : We did not get the car we ordered (would have to wait 2, 3 hours), so we took a car from the economy class, which was priced more expensive then the car we ordered (small SUV, automatic). And after checking the price of the car we ordered, the price was dubbel the Kayak price.
Points négatifs : I have picked up the car at Santiago Aeroporto (SCL). According to the recommendation of Kajak, the insurance was booked with Allianz. For unclear reasons, the insurance was not accepted by Avis and demanded $ 4,500 deposit on the credit card.
The car itself was pretty damaged, alternative was not given. Obviously the SUV has survived an accident. Overall, Avis tried and has fulfilled the usual rip-off on rental car stations. Last but not least: Any reaction to my complaints have not reached my email account.
Did not rent the car in the end
Points négatifs : The pickup time was wrong and when I tried to update the time, the price went up
Avis Employees Step Up to the Plate
Points positifs : For some reason, the Avis computer insisted that we owed much more money than our reservation stated, and employees at both the pick-up and drop-off struggled to bring it into conformity with the reservation, spending well over an hour to do so. Finally, one of the managers found a workaround. We still paid slightly more than the reservation promised and it was frustrating to wait around, but the patient service of the Avis staff was remarkable and turned it into a satisfactory experience. Note that this required some calm prodding by me. The SUV we rented proved to be an excellent vehicle.
Points négatifs : Avis tried to charge much more than our emailed reservation stated. The inside of the vehicle's windshield had apparently been smeared with a dirty rag--easily fixed.
Turmoil in the middle of rental
Points positifs : I'm not sure how much it cost me in telephone roaming charges. I have to see on my phone bill when it arrives, But I was called twice during the rental to first, provide my credit card a second time and second, on the fourth day of the rental, I was asked to trade out that vehicle for another one. This isn't easy in the US and in Chile, when I don't have telephone connections and the language, it makes it very complicated. I still am mystified why my vacation stopped and had to focus on Avis emergencies.
Points positifs : Everything except the Satnav
Points négatifs : The Garmin Satnav. Didn't recognise some of the towns in Chile. Google maps was better
Points négatifs : Avis didn't respect out reservation. We had no car.
Didn't have car we reserved and were not prepared
Points négatifs : They didn't have the car we reserved and were not very helpful.
Chez Avis, une voiture de location à Santiago coûte en moyenne 47 € par jour.
Citadine (Hyundai i10 ou similaire) est la catégorie de voiture la plus réservée chez Avis à Santiago.
Avis possède 4 succursales à Santiago. Consultez notre carte des succursales Avis pour trouver celle qui vous convient le mieux.