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Excellent service and good rooms
- The neighbourhood is great. 5mins walk from metro, many great restaurants at walking distance in a beautiful scenario. - Check-in/out was fast and straightforward - All the areas are very clean and spacious - Hotel is quiet during the night, Windows are big, clean and provide good insulation - Staff very helpful and polite - Some rooms have small kitchens with a lot of equipment. - Bathroom is also good, but i missed an air extractor. - Breakfast is abundant, and with impressive variety, but IMO it could improve in quality. It is served by a restaurant that is not part of the hotel, so the staff is separate and not as good as the hotel staff.
Nous sommes descendus dans cet hôtel car nous étions en transit à Santiago. Or, l'Holiday Inn est situé juste en face de l'aéroport, à seulement 2 minutes à pied ! Sinon, services habituels pour cet hôtel de chaîne. Un peu cher quand même.
Hotel agreable et confortable, situe dans l aeroport de Santiago du Chili, parfait pour un transit entre deux avions.
très pratique car à 2 pas de l'aéroport, bien entretenu et très propre...
juste en face de l'aéroport, on peut s'y rendre à pieds. La piscine, le jacuzzi, le confort des chambres... Le restaurant n'est pas très cher. Rien !
La serviabilité et la disponibilité de l'ensemble des personnels de l'hôtel ont été exemplaires, et nous ont permis de profiter d'un moment de détente au cours d'un long voyage de retour (36 heures).
Situation idéale pour un transit, hotel à 50m de l'aéroport. Hotel moderne et trés luxueux pour un hotel exclisivement réservé aux voyageur d'un jour
The staff -- several of whom spoke good English -- were very friendly and forgave us our poor Spanish. They were patient with us when we tried to pay with a Discover card (not accepted much in Chile) and had to use another. The manager (or at least the one on duty when we were there) also helped us with a suggestion about which bus to use to get to Valparaiso the day we checked out. Another gentleman kindly retrieved us from the lobby and told us as much as he was able in English about the area. We loved our loft room. The place was clean and comfortable, including and especially the bathroom. I wouldn't hesitate to recommend this place to a friend. It was a bit confusing to find -- the address belongs to more than one operation, it seems, and the man behind the desk right inside the front door did not speak English and had to call someone else to come get us. (He was, at least, able to nod when we said "Amistar Apartments" and motioned for us to wait for someone to help us.)
After arriving from a long flight, I was delighted to find a very lovely room, with a very comfortable bed. Best of all, there is a supermarket located on the first floor of the building, so I was able to make great use of the kitchen. The furnishings were great, the staff was great, service personalized, and I felt like I had my own apartment half way around the world! I will recommend this hotel to all of my friends.
The personal service provided by the manager was A+++ beyond the call of duty. The location was extremely convenient and central to all attractions. The pool area was fantastic and the room was very well furnished and decorated. The 2nd bedroom of the apartment was too small to be called a real bedroom. ie: the roll out bed provided could not even be fully extended and the room could not be entered at the same time as there was not enough room to even open the door. Unfortunately we were also located on a floor too low to take in the panormic views of the mountains advertised.
A practical, reasonably priced place to stay in a city with very high accommodation costs.
Location and facilities No aircon
The correspondence and help I received from Nicholas was the best customer service I had received while being away on holiday. The images on the web site make the apartment look a lot bigger than what it actually is.
Nada. Reception, restaurant, personnel nuls.
Hotel très bien situé pour un transit ,proche aéroport
proximité aéroport - qualité des services d'un grand hotel - professionalisme du service
Hotel très proche de l'aéroport avec un service de navettes gratuites. Saturation de la WiFi, connections difficiles et très lentes.
Excellent health club & restaurant. Reasonable prices for a luxury hotel. Very helpful staff providing directions.
Real great value.
Very reasonable price for a luxury hotel. The lobby always smelled lovely. Free wi-fi. Comfortable bed and linen. Lots of fluffy towel. The water temperature of the shower was not constant and kept on going from ice cold to super hot. Water pressure was rather low as well. It always took a while for the hot water to come out at the sink. Breakfast was ok but would have been better if there were more vegetables (i.e. - tomatoes, lettuce, cucumbers for a morning salad).
Concerige very helpful & front of house have good english
Wonderful stay--everything was excellent
The design in combination with the situation giving a nice view. Even though not all the. Rooms have the mountain view.
The location was very good and the hotel reached completely our expectations.
This hotel was set in the middle of Santiago and was like an oasis of peace in the big city. The grounds were beautiful as was the building. The staff were all very friendly and helpful - going beyond what is expected. The Grand Hyatt was located close to a great shopping mall and good restaurants The room was large and well appointed and the bed was very comfortable. The only thing I disliked was the first room they put me in. It was low with a terrible view and a CRT television. When I asked, they changed to a great room. To be fair, I got there early so better rooms were not available and they let me use the room until a better one was available.
Location, close to subway, close to malls. Breakfast was good Water temperature varied during shower. Room was not cleaned one day because do not disturb sign was at the door until 9:45am, after that the sign was removed and upon returning to the hotel 8 hours later room was still untouched. Rooms are very old fashioned and could use some renovation. Bathtube was peeling off (room 314) and toilet had some dark stain inside that looked like dirt (though it was not, it was disgusting to see). There are many other better hotels in Santiago for that rate.
Phenomenal location, great staff. Nice small hotel. Very clean, nicely appointed rooms Guest floors and guest rooms need update.
Good, solid business hotel which is conveniently located in a pleasant commerical district of Santiago. Fabulous staff, helpful in all requests. Room was a little on the small side, but clean and comfortable.
Hotel is nice, but needs updating Hotel condition is OK..nothing great, desperately needs maintenance in rooms. Major concern is hotel staff - restaraunt / bar staff. Service is horrible . Lack of attention / lack of service. Have stayed many times here but decided to move on after last visit...
location need a better gym or should have an agreement with gym right in the corner
Our room was ready when we arrived. The staff was helpful when we had questions or needed a reservation. Liked the location as it was quiet and only one block from a lot of shopping. Our hotel dinner the first night did not measure up to the quality of similar hotels that we had stayed at during our trip.
The location is just a short block from the metro. It is in a wonderfully clean and safe area. The hotel is quite nice ACD the pictures are very accurate. The staff were wonderful. Leonardo and his brother Waldo are so pleasant!. I honestly likes everything. A great hotel in a great location. It is only 10 minutes by metro to the Catolica metro stop and the charming LaStarria neighborhood.
The hotel was beautiful, the rooms were large and clean and well appointed. The 24 hour room service was tasty and a welcome perk. When we arrived, we were told that booking.com had cancelled our reservation and that they had no rooms available, but would be happy to call us a cab, goodbye. I called booking.com who assured me they hadn't cancelled anything. Then it turned out that the manager said that they didn't have availability even though they hadn't blocked the days off with Booking.com. So the story changed, but still no rooms. I had to make a stink (not my favorite thing to do) in order to get any real assistance or accommodation. In the end they got us the rooms we'd booked initially, but the whole process was a fiasco, especially when you're getting off 15-20 hours of flying to get there.
The hotel was perfect for walking to the shopping centres and cinema. The staff didn't give me any information when i checked in and I had to wander around to find where breakfast was served. It also said on the website that if offered a massage service, however there was no information in the rooms about this at all. I think they should put a hotel information leaflet in the rooms. The pool isn't heated either. (just to warn all swimmers, but still looks amazing)
Service Bed was uncomfortable and the food was bad
Excellent location in business district. Friendly staff
Location, modern structure, the size of the rooms, friendly staff, etc.. It should have double doors at the main entrance to keep out cold wind from the street every time the door opens
The room was very clean location was good close to airport there was courtesies shuttle to airport it is far to downtown and there is no public transportation I highly recommend getting city tour arranged by hotel $35 person 4 hours you see everything Very few staff fluent in english makes it hard to order in restaurant. Young lady manager solves many problem,
L'amabilité du personnel, la qualité du service, et de la carte du restaurant. L'équipement de la chambre n'est pas digne d'un hôtel 5 étoiles : pas de Wi Fi, absence de kit confort dans la salle de bains (brosse à dents, dentifrice, rasoir...)
Hôtel très bien situé permettent un accès rapide aux différents quartiers intéressants de Santiago L'équipement de la chambre n'est pas digne d'un hôtel 5 étoiles : pas de Wi Fi, absence de kit confort dans la salle de bains (brosse à dents, dentifrice, rasoir...)
Personnel attentionné situation excellente , près de bellavista et du métro taxi toujours disponible
Le personnel était très serviable. Propre, spacieux. Dans l'ensemble le séjour. La salle de gym et la piscine étaient petites et était trop froide pour y nager.