Ibis Santiago Manquehue Norte

There was chaos at the reception desk at 3 pm which is the prescribed checkin time. We waited for 10 minutes or so before a clerk became available because there was a shift change and the other clerks were unavailable. The clerk that was available spent a very long time answering questions from a single client about the weather, directions, etc. The configuration of the room is quite tight. The location of the closet is clumsy. There is no heat in the bathroom and the door to the bathroom cannot be left open to absorb heat from the main room. The pillows on the bed were a joke, though the bed was generally okay. The most annoying issue was the noise. There were continuing thumps and bumps from the heater and the floor above produced bumps from the floor which is not insulated. Also noises from the hall came through the door to the room without any soundproofing being obvious.

Location is superb

Not too clean and staff was just ok.

Location

Extra charge for breakfast

Property was extremely overpriced. The room consisted of two twin beds that were so packed into the tiny space that it made it uncomfortable to move. It was very similar to army barracks.

Tiny rooms. Able to stay at a 5 star hotel at roughly the same price.