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Le chewing gum La chambre ... Les grooms
Un excellent service client ! Vraiment traités comme des rois. Tout le personnel était très courtois et sympathique. La nourriture au restaurant m'a laissé bouche bée. Je n'aurais pas pu rêver d'une meilleure qualité. La première chambre dans laquelle j'étais sentait un peu lammoisissure, mais j'ai demandé une nouvelle chambre et tout était très bien.
Personnel sympa et serviable Aucun commerce à proximité
Le concierge et le personnel étaient incroyables. C'est un vieil hôtel, ce n'est pas ce que j'attendais d'un hôtel.
Le personnel était très sympathique Les chambres sentaient comme un cendrier vieux de 10 ans. Les chambres sont sales et usées. C'est très bruyant. On a été forcés d'utiliser le service de voiturier. J'adore Omni mais celui-ci c'est le fond du tonneau.
L'emplacement de l'hôtel est à quelques rues de là où je préfère être, mais sinon, c'est l'hôtel parfait pour les voyages d'affaires
Le personnel était très sympa et prévenant. La chambre était spacieuse et le lit était très confortable. Tout dans la chambre était impeccable. L'emplacement était très pratique. Le petit déjeuner offrait beaucoup de choix et le personnel qui servait n'ont fait tout leur possible pour que tout le monde se sente bien accueilli. Nous avons été un peu surpris par le 22 $ frais exigés pour un service de voiturier, les voituriers étaient super. Le matin de notre départ, qu'un seul ascenseur était en service, ce qui nous a imposé un peu la queue car nous étions à l'étage supérieur.
It was close to Bank of America Stadium. At check in we were charged for parking when I clearly showed them that it was to be included in my reservation. They said since I booked with a third party, there was no guarantee that the amenities I paid for would be honored by the property. REALLY??? They also knew we were a party of 3 and clearly needed 2 double beds but put us in a king with a roll away. Not overly pleased with the overall experience at check in.
Excellent hotel in every way, except was a little too expensive. Price was too high .
Beds Hotel staff was uptight
Design, ambiance, and yes even the shower. Pillows! Horrible pillows ... no support ... wasn't comfortable at all.
Comfortable linens and an attentive staff highlighted our quick get-away weekend to this Queen City of the mid-Atlantic. It was a plant 15-minute stroll to the uptown area along quite, tree-lined streets. We expected queen and king-sized beds. We were given a room with two full-sized beds and ill-fitted sheets. The lighting was not all in working order, and my phone failed to charge overnight, leaving me curious about the staff electrician. There was no door in the walk-in shower, and the overspray nearly caused a slip on the floor of the cramped bath. It was a week after the DST time change, but the clock hadn't been touched. None of these issues was show-stopping, but noteworthy as a collection of caveats.
Decor Restaurant was a joke. Empty and expensive. Not a great value
Be careful if you stay at this hotel and plan to sleep. This property is situated directly across the street from the Epicenter which houses several very loud nightclubs. My room was on the street side and it was so loud I felt like I was actually in the club. Be sure to ask for a room on the back side if you want quiet. This is a new hotel so it was nice that everything was so clean and comfortable while I was awake.
The staff was very friendly and attentive; the location was great for attending events at the Times Warner Arena, shopping and dining; the room was clean, and very comfortable.
Nice place and location. Comfortable room Why did the cleaning staff try to barge into our room repeatedly starting at 8 in the morning? Seriously tried to come into room 3 hours before checkout, then tried two more times before 11am. Ridiculous.
Every staff member was personable and friendly. Quick responses to any question/issue. Nothing ever runs perfectly but it's a great company that responds and works to improve in the future. Their GM should be proud. No much. Restaurant menu could use more vegetables but that's just me.
Every representative of the hotel we encountered was awesome. They went above and beyond their duty to provide outstanding customer service. So impressed!
Le personnel était très sympathique. Il y a un Starbucks sur place Manque de personnel ménage
Très bon petit déjeuner. La nourriture non service d'étage
J'ai bien aimé l'aménagement de la chambre. La conception était bien mais la salle de bain était vraiment nul. La salle de bain était minuscule.
Le personnel est très sympa Grandes chambres confortables Petit-déjeuner chaud gratuit Il y avait un Starbucks dans le hall Accès gratuit à Internet Très attentionnés au design
Prompt service. Bri and Turner very nice
Excellent service. The concierge was very helpful at arranging for cabs and dry cleaning during my stay.
The facilities were well kept. The room was quiet. The staff and people of Charleston seem to be as nice as any where I have travelled to. I am very impressed with Charleston.
Plutôt récent et raffiné. La cuisine a tout l'équipement nécessaire pour faire un bon repas. Les lits sont très confortables. Planchers en bois étaient plutôt propres. Le petit déjeuner était bon et le personnel était sympa. J'y retournerai sans hésiter. J'avais lu des commentaires avant de réserver à propos de cheveux sur le lit et c'est tout simplement un problème à cet l'hôtel, car nous avons eu ça aussi. L'arrière de la porte de la salle de bains n'est jamais nettoyée non plus, vu les tâches lorsque l'on ferme. Il s'agit de problèmes que l'équipe nettoyage devrait régler. Sinon, la chambre était propre. Les murs sont fins, ce qui fait qu'on entend tout ce qui se passe dans le couloir, et beaucoup des chambres d'à côté et du dessus.
I loved the hotel itself. It had a front porch and it was clean. The breakfast was the worst breakfast I have ever experienced. They keep a fridge full of microwaveable sausage biscuits and cheese and egg bagels with a bowl of hard bowled eggs. It was not good and cannot be cost effective.
Everything. :) No complaints except it wasn't as close as I wanted to mt destination.
The staff is very friendly. Room was clean and comfortable. I will definitely return the next time I am in the area. Great value! The fact that I had to drive all the way to Charlotte to stay there. ;)
Afforability thru kyak The pool was under construction. The app lead me to believe it was indoor and it's half indoor half outdoor..
Staff was very helpful room nice and spacious. Would not do my stay any differently.
It was for the most part clean, it was rather convenient to get to the beach, and the staff was really nice. We loved they truly enforced their no smoking policy. Although mostly clean, the bedboards looked like they hadn't been cleaned since Jesus was born, and the only working Ice machine was up on the last floor. Also their change machine did not work for the snack machine, and they were unwilling or unable to break it at the register
The hotel must be going through renovations. There was a lot of plastic all over the place. The room I had on the first floor was not well lit. Then when I got someone to come in and add light bulbs to the bedroom lamps, they blew the whole rooms power out. So I had to move to a room on the second floor. Not a good experience at all.
We liked the beds and the comfort of the mattress. It was also very nice to have both a fridge and microwave available in the room. The coin laundry is always a welcome add on. The pool was nice and always empty. The breakfast was good. I liked the addition of greek yogurt. The coffee was very good! Most of the staff was friendly and accommodating. The "gym " was OK, but nothing more. No barbells, no weights. The cycling machine and one treadmill were not functioning. It was surprising to see housekeepers more attentive to talking on their cell phones than doing their work.