Avis récents
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- Neutres
- Négatifs
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6,8
Great car, great price
Points positifs : We were upgraded to a nicer car for our wait. Price was good. Staff was friendly and not pushy about upgrades.
Points négatifs : The staff was super friendly and apologetic for our long wait- they were severely understaffed (so not their fault). We waited over an hour for our vehicle. They finally gave us an option to take a "dirty" car or wait (for who knows how much longer) for a clean one. We opted for the dirty car (it really wasn't very dirty).
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2,0
No car upon arrival
Points positifs : Nothing
Points négatifs : The advantage cars where all gone along with every other company being booked. Was advised not to use 3rd party sites in the future.
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6,8
A reservation should reserve a car
Points positifs : The people who worked there were very friendly. The car was fuel-efficient.
Points négatifs : They didn't have the car I reserved and we're going to charge me extra for giving me what they had. Also, the fees tacked on to the back end of the transaction were a 1/3 of the total cost! It really feels like a bait and switch move.
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10,0
Points positifs : no hassle, easy pick up
Points négatifs : everything was great
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4,0
I paid for "oversize" and got the smallest
Points positifs : Cleanliness of car
Points négatifs : I paid for "oversize" and received the smallest car on the lot!
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10,0
Great Hassle Free Rental Experience
Points positifs : Courteous professional desk help, clean 2018 SUV, fantastic rates!
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3,2
False marketing
Points négatifs : The reservation and confirmation clearly said unlimited mileage, but when I went to pick up the car, they said the miles was only 250 per day. That is buried in fine print in a Terms of Service document that has no link within the confirmation I received. Based on what the front desk employee told me, this has happened several times before so clearly either Advantage or Carrentals.com has no problem scamming people.
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2,0
Never picked it up
Points positifs : I never picked up the car. Round a cheaper rate with Budget.
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2,0
Points négatifs : Break light was out and had a warning message in my dashboard window. It should have been fixed before I rented it. I called Advantage customer service about it. The person I spoke with said I had to return it to the Airport in Charlotte; which was 1.5 hours away from me (i was vacationing in Columbia, SC). Then he said I could alternatively go to Atlanta, GA or Jacksonville, FL... !! Are you kidding me !!!!!??? This was my vacation. He also could not believe that I didn't catch the problem prior to leaving the airport. Am I suppose to check all of the electrical components / controls ?? Really ??? I did the usual walk around with the agent at the Charlotte airport to check for dents / chips in paint, etc... The CS representative finally said he could create a ticket to resolve the issue. Another person called me back later and said I could get the break light fixed anywhere in Columbia and be re-imbursed. Not what I want to do on my vacation, but I did it. Had to go back to the Firestone dealership 3 times because they misdiagnosed and had a hard time fixing. It seems the break light is a relatively knew type and they finally got the right one. The Advantage sales agent was also late - he showed up at 5:20 am instead of 5 am at CLT so I had to wait. He did not apologize at all. He also did not offer insurance at all. He also was not willing to even tell me what the minimum car insurance is in accordance with the law. He was extremely rude. The only one who apologized to me was the woman who parks cars as they are returned and gets them ready for new customers. The guy and other woman (who processed paperwork) were very rude to me. I did not get any financial redemption at all for my troubles. Terrible service overall and definitely would discourage anyone I know from using Advantage.
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10,0
QUICK EXPERIENCE
Points positifs : The overall experience was very pleasant from the employee interactions, handling the paperwork, returning the car and the comfort of the RAV4 I rented at the Charlotte International airport.
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7,2
Everything was great except the front desk perso
Points positifs : Car was clean and easy to drive.
Points négatifs : The individual who was working the front desk at the Charlotte airport (I believe his name was Michael) felt the need to share an immense amount about his religious faith, and the hypocrisy of other people’s beliefs. It was very uncomfortable
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4,8
Non Cancellable
Points négatifs : I have never reserved a car that was not cancellable or non refundable. I have been using Kayak for a number of years & for the first time, I was apparently connected to someone else's web site - Hotwire - who does not allow you to change or cancel. Bottom line, I was charged for a rental I could not use!
avis de
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10,0
Points positifs : no hassle, easy pick up
Points négatifs : everything was great
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10,0
Great Hassle Free Rental Experience
Points positifs : Courteous professional desk help, clean 2018 SUV, fantastic rates!
avis de
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10,0
QUICK EXPERIENCE
Points positifs : The overall experience was very pleasant from the employee interactions, handling the paperwork, returning the car and the comfort of the RAV4 I rented at the Charlotte International airport.
avis de
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6,8
Great car, great price
Points positifs : We were upgraded to a nicer car for our wait. Price was good. Staff was friendly and not pushy about upgrades.
Points négatifs : The staff was super friendly and apologetic for our long wait- they were severely understaffed (so not their fault). We waited over an hour for our vehicle. They finally gave us an option to take a "dirty" car or wait (for who knows how much longer) for a clean one. We opted for the dirty car (it really wasn't very dirty).
avis de
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6,8
A reservation should reserve a car
Points positifs : The people who worked there were very friendly. The car was fuel-efficient.
Points négatifs : They didn't have the car I reserved and we're going to charge me extra for giving me what they had. Also, the fees tacked on to the back end of the transaction were a 1/3 of the total cost! It really feels like a bait and switch move.
avis de
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7,2
Everything was great except the front desk perso
Points positifs : Car was clean and easy to drive.
Points négatifs : The individual who was working the front desk at the Charlotte airport (I believe his name was Michael) felt the need to share an immense amount about his religious faith, and the hypocrisy of other people’s beliefs. It was very uncomfortable
avis de
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2,0
No car upon arrival
Points positifs : Nothing
Points négatifs : The advantage cars where all gone along with every other company being booked. Was advised not to use 3rd party sites in the future.
avis de
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4,0
I paid for "oversize" and got the smallest
Points positifs : Cleanliness of car
Points négatifs : I paid for "oversize" and received the smallest car on the lot!
avis de
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3,2
False marketing
Points négatifs : The reservation and confirmation clearly said unlimited mileage, but when I went to pick up the car, they said the miles was only 250 per day. That is buried in fine print in a Terms of Service document that has no link within the confirmation I received. Based on what the front desk employee told me, this has happened several times before so clearly either Advantage or Carrentals.com has no problem scamming people.
avis de
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2,0
Never picked it up
Points positifs : I never picked up the car. Round a cheaper rate with Budget.
avis de
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2,0
Points négatifs : Break light was out and had a warning message in my dashboard window. It should have been fixed before I rented it. I called Advantage customer service about it. The person I spoke with said I had to return it to the Airport in Charlotte; which was 1.5 hours away from me (i was vacationing in Columbia, SC). Then he said I could alternatively go to Atlanta, GA or Jacksonville, FL... !! Are you kidding me !!!!!??? This was my vacation. He also could not believe that I didn't catch the problem prior to leaving the airport. Am I suppose to check all of the electrical components / controls ?? Really ??? I did the usual walk around with the agent at the Charlotte airport to check for dents / chips in paint, etc... The CS representative finally said he could create a ticket to resolve the issue. Another person called me back later and said I could get the break light fixed anywhere in Columbia and be re-imbursed. Not what I want to do on my vacation, but I did it. Had to go back to the Firestone dealership 3 times because they misdiagnosed and had a hard time fixing. It seems the break light is a relatively knew type and they finally got the right one. The Advantage sales agent was also late - he showed up at 5:20 am instead of 5 am at CLT so I had to wait. He did not apologize at all. He also did not offer insurance at all. He also was not willing to even tell me what the minimum car insurance is in accordance with the law. He was extremely rude. The only one who apologized to me was the woman who parks cars as they are returned and gets them ready for new customers. The guy and other woman (who processed paperwork) were very rude to me. I did not get any financial redemption at all for my troubles. Terrible service overall and definitely would discourage anyone I know from using Advantage.
avis de
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4,8
Non Cancellable
Points négatifs : I have never reserved a car that was not cancellable or non refundable. I have been using Kayak for a number of years & for the first time, I was apparently connected to someone else's web site - Hotwire - who does not allow you to change or cancel. Bottom line, I was charged for a rental I could not use!
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