Avis des clients
Note globale
7,2 Bien
Basé sur 99 avis
Note générale
7,1
Propreté
7,2
Confort
7,6
Prise en charge/Retour
6,9
Rapport qualité/prix
7,2
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Voitures de location à Charlotte - Avis et annuaire des agences
Advantage
Avis sur Advantage
Agences
╳
Advantage
Agences à Charlotte
5501 Josh Birmingham Parkway
+1 704 395 9983
Avis récents
- Tous les avis
- Positifs
- Neutres
- Négatifs
-
4,4
Slow service
Points positifs : Great gas mileage. We're given Fusion Hybred
Points négatifs : Waited in line 45 minutes to pick up the car. Windows extremely dirty on the inside.
avis de
-
10,0
Points positifs : Quick, easy, and inexpensive. Brand new car to drive.
Points négatifs : Directional signage and process after leaving the front counter could have been better.
avis de
-
5,2
false advertising
Points négatifs : My reservation email stated that I got unlimited miles however once I got there they told me no it didn't come with unlimited miles. I showed them my email and printout that stated unlimited miles and they basically said my email didn't matter. I had to pay an extra 100 for unlimited miles so the total ended up being way more than the competitors price. I asked for manager and they gave me the run around. I was in a rush and needed the car that day so I went ahead and paid their price. I felt tricked and they didn't care.
avis de
-
2,0
No cars were absolve when I arrived
Points positifs : Not much
Points négatifs : I booked a car and when I arrived there was a waiting list of 20 people and no cars available. I waited for 2 hours.
avis de
-
10,0
Excellent service
Points positifs : Easy signing process
Points négatifs : NA
avis de
-
2,0
Horrible
Points positifs : Front desk lady was nice
Points négatifs : Didn't find out until I got there that bc I live in the city I only had 150 mile limit. Went with enterprise who ended up being cheaper.
avis de
-
6,0
Go Directly to the car rental website
Points positifs : I like the fact that K****k showed me a lot of options to renting a car.
Points négatifs : Do not like the extra fee's that I got once I picked up the car. Was told I also did not have to buy insurance if I already have my own personnel insurance (website did not mention that).
avis de
-
8,0
Quick except for check in line
Points positifs : Getting the car and returning it was quick and easy! Very conveniently located too!
Points négatifs : The check in counter had one person working there, so the process of getting the paper work done was a bit long.
avis de
-
6,4
Lazy people working here.
Points positifs : Drop-off lady....had to blow my horn to get her off her rear from playing on here phone to check me in. Promise to email me my bill immediately because she didn't want to print it out and never sent it.
avis de
-
8,0
Made up for my long wait
Points positifs : Was upgraded to a brand new mini SUV due to my having to wait, which was appreciated.
Points négatifs : The 1 hour wait for my reserved rental car was the one crimp in an otherwise stress free post-Christmas travel day.
avis de
-
2,0
Very Poor Service
Points positifs : They didn't charge me to cancel their garbage service. There's a win.
Points négatifs : Despite what is advertised online, Advantage only allows an average of 150 miles/day if renting locally--beyond that, $0.55/mile. At this rate, a trip from Charlotte, NC to Chicago, IL and back will cost you about $250 more than advertised. This is the only company I know that does this. Very slow service at the CLT location. Had to wait over 20 minutes to find out they were about to try and screw me over. Asked for a lot of insurance information for coverage. Of course, I didn't have any of that on me since I was dropped off to pick up the rental. When I asked about other coverage options, I wasn't provided any other than to call my insurance provider's customer service. Out of frustration, I walked the extra 20 feet to a competitor with no reservation a few days before Christmas and got a car with coverage and unlimited miles all within 10 minutes. And for only about $100 more than Advantage would have charged me for the reservation I made 6 weeks in advance. I would recommend any other option over Advantage.
avis de
-
7,6
Points positifs : That person to handle everything was very friendly and nice.
Points négatifs : They only had one person on staff during the pick up
avis de
-
8,0
Quick except for check in line
Points positifs : Getting the car and returning it was quick and easy! Very conveniently located too!
Points négatifs : The check in counter had one person working there, so the process of getting the paper work done was a bit long.
avis de
-
8,0
Made up for my long wait
Points positifs : Was upgraded to a brand new mini SUV due to my having to wait, which was appreciated.
Points négatifs : The 1 hour wait for my reserved rental car was the one crimp in an otherwise stress free post-Christmas travel day.
avis de
-
7,6
Points positifs : That person to handle everything was very friendly and nice.
Points négatifs : They only had one person on staff during the pick up
avis de
-
4,4
Slow service
Points positifs : Great gas mileage. We're given Fusion Hybred
Points négatifs : Waited in line 45 minutes to pick up the car. Windows extremely dirty on the inside.
avis de
-
5,2
false advertising
Points négatifs : My reservation email stated that I got unlimited miles however once I got there they told me no it didn't come with unlimited miles. I showed them my email and printout that stated unlimited miles and they basically said my email didn't matter. I had to pay an extra 100 for unlimited miles so the total ended up being way more than the competitors price. I asked for manager and they gave me the run around. I was in a rush and needed the car that day so I went ahead and paid their price. I felt tricked and they didn't care.
avis de
-
2,0
No cars were absolve when I arrived
Points positifs : Not much
Points négatifs : I booked a car and when I arrived there was a waiting list of 20 people and no cars available. I waited for 2 hours.
avis de
-
2,0
Horrible
Points positifs : Front desk lady was nice
Points négatifs : Didn't find out until I got there that bc I live in the city I only had 150 mile limit. Went with enterprise who ended up being cheaper.
avis de
-
6,0
Go Directly to the car rental website
Points positifs : I like the fact that K****k showed me a lot of options to renting a car.
Points négatifs : Do not like the extra fee's that I got once I picked up the car. Was told I also did not have to buy insurance if I already have my own personnel insurance (website did not mention that).
avis de
-
6,4
Lazy people working here.
Points positifs : Drop-off lady....had to blow my horn to get her off her rear from playing on here phone to check me in. Promise to email me my bill immediately because she didn't want to print it out and never sent it.
avis de
-
2,0
Very Poor Service
Points positifs : They didn't charge me to cancel their garbage service. There's a win.
Points négatifs : Despite what is advertised online, Advantage only allows an average of 150 miles/day if renting locally--beyond that, $0.55/mile. At this rate, a trip from Charlotte, NC to Chicago, IL and back will cost you about $250 more than advertised. This is the only company I know that does this. Very slow service at the CLT location. Had to wait over 20 minutes to find out they were about to try and screw me over. Asked for a lot of insurance information for coverage. Of course, I didn't have any of that on me since I was dropped off to pick up the rental. When I asked about other coverage options, I wasn't provided any other than to call my insurance provider's customer service. Out of frustration, I walked the extra 20 feet to a competitor with no reservation a few days before Christmas and got a car with coverage and unlimited miles all within 10 minutes. And for only about $100 more than Advantage would have charged me for the reservation I made 6 weeks in advance. I would recommend any other option over Advantage.
avis de
Alamo
Avis sur Alamo
Agences
╳
Alamo
Agences à Charlotte
5489 R C Josh Birmingham Pkwy
+1 844 366 8844
Avis des clients
Note globale
8,4 Excellent
Basé sur 134 avis
Note générale
8,4
Propreté
8,5
Confort
8,6
Prise en charge/Retour
8,5
Rapport qualité/prix
8,2
Avis récents
- Tous les avis
- Positifs
- Neutres
- Négatifs
-
6,0
Points positifs : They had cars available for upgrade
Points négatifs : My brother got his $60 cheaper for the same time and had the same premium car
avis de
-
2,0
dissatisfied customer
Points positifs : I chose my car online a Mitsubishi gallantry when I arrived after waking a 3am to arrive at 9:30 am Alamo offered me the smallest car I've ever seen! Not a 4 door but a 2 door possible fiat! I had to upgrade and pay $90.00 for a decent size car, very disappointing, and that money was not part of the budget.
avis de
-
2,0
Terrible experience
Points positifs : Nothing
Points négatifs : We weren't informed before going to pick up the car that we were required to have a credit card for the transaction and deposit. A debit card wouldn't work. We don't have credit cards, we are smart and don't have or want to use credit. Day shot, no time to find another vehicle. If this is a policy perhaps make sure it is known before making the reservation.
avis de
-
2,0
Price paid didnt match what price I expected to pay.
Points positifs : Nothing
Points négatifs : Will not use Kayak for a rental car again, it was very challenging to put in actual flight times when booking. Very poor.
avis de
-
2,0
Points négatifs : I had never noticed that I had paid for the rental ahead of time. I feel that was sneaked in there. I will not be using Kayak again.
avis de
-
10,0
Great experience
Points positifs : Loved getting to choose my car from a row of suvs. Great price!
avis de
-
4,8
Vehicle reeked of cigar smoke; Would not provide alternate vehicle
Points positifs : Facility located within airport complex Easy dropoff after rental
Points négatifs : Vehicle was not cleaned and smelled strongly of cigar smoke throughout rental period; Windshield had haze/film on interior No available attendants to assist with vehicle selection When I called to say the smell was not bearable, they said they would replace the vehicle, but then said there were no vehicles in stock; Currently working with them to get a refund
avis de
-
9,6
Points positifs : Very easy to pick up...minimal paperwork...I like that you choose the car you want
avis de
-
5,6
Ridiculously expensive
Points positifs : Gas mileage was excellent for the Kia Sportage. Comfortable ride. Service desk personnel very helpful.
Points négatifs : The back seating area floor had not been vacuumed. As large of a city that Charlotte is, it is sad that the only location is the airport! I needed to add my daughter as a driver, but she lives in Lancaster SC. Having a location to do this somewhere in Charlotte other than the airport would have been nice. The cost was super expensive.
avis de
-
5,6
Charged a lot more than quoted
Points négatifs : I was charged $750 instead of $500
avis de
-
9,6
Points positifs : Our flight from Charlotte to Wilmington was cancelled so we rented a car from Alamo to get to Wilmington that night. The Ford Fusion hybrid we drove was very comfortable and clean. It got 40 avg mpg for our 4 hour drive. It was a smooth drive and was easy to play music with the Sync feature and my USB cord. Thank you Alamo for making a bad traveling day better!
Points négatifs : After being on hold for about 15 minutes, the customer service representatives we spoke to on the phone, trying to adjust our reservation to accommodate for our cancelled flight, were blatantly rude. They told us it would be $100 to cancel our reservation and upwards of $400 to alter the reservation. They appeared to have no intention of helping us, only taking our money.
avis de
-
6,8
Drop off
Points positifs : Rick the counter guy was great.
Points négatifs : Unable to drop car off. The return gate was blocked with a car across it. 9 other people had the same problem. So sad, so unprofessional. Had to phone international division. was told to drop it off in parking structure and return to drop keys and paper work off. Waste of time for everyone, even Alamo to retrieve the cars. A stupid decision by a stupid supervisor. would give it a zero if I could.
avis de
-
10,0
Great experience
Points positifs : Loved getting to choose my car from a row of suvs. Great price!
avis de
-
9,6
Points positifs : Very easy to pick up...minimal paperwork...I like that you choose the car you want
avis de
-
9,6
Points positifs : Our flight from Charlotte to Wilmington was cancelled so we rented a car from Alamo to get to Wilmington that night. The Ford Fusion hybrid we drove was very comfortable and clean. It got 40 avg mpg for our 4 hour drive. It was a smooth drive and was easy to play music with the Sync feature and my USB cord. Thank you Alamo for making a bad traveling day better!
Points négatifs : After being on hold for about 15 minutes, the customer service representatives we spoke to on the phone, trying to adjust our reservation to accommodate for our cancelled flight, were blatantly rude. They told us it would be $100 to cancel our reservation and upwards of $400 to alter the reservation. They appeared to have no intention of helping us, only taking our money.
avis de
-
6,0
Points positifs : They had cars available for upgrade
Points négatifs : My brother got his $60 cheaper for the same time and had the same premium car
avis de
-
2,0
dissatisfied customer
Points positifs : I chose my car online a Mitsubishi gallantry when I arrived after waking a 3am to arrive at 9:30 am Alamo offered me the smallest car I've ever seen! Not a 4 door but a 2 door possible fiat! I had to upgrade and pay $90.00 for a decent size car, very disappointing, and that money was not part of the budget.
avis de
-
2,0
Terrible experience
Points positifs : Nothing
Points négatifs : We weren't informed before going to pick up the car that we were required to have a credit card for the transaction and deposit. A debit card wouldn't work. We don't have credit cards, we are smart and don't have or want to use credit. Day shot, no time to find another vehicle. If this is a policy perhaps make sure it is known before making the reservation.
avis de
-
2,0
Price paid didnt match what price I expected to pay.
Points positifs : Nothing
Points négatifs : Will not use Kayak for a rental car again, it was very challenging to put in actual flight times when booking. Very poor.
avis de
-
2,0
Points négatifs : I had never noticed that I had paid for the rental ahead of time. I feel that was sneaked in there. I will not be using Kayak again.
avis de
-
4,8
Vehicle reeked of cigar smoke; Would not provide alternate vehicle
Points positifs : Facility located within airport complex Easy dropoff after rental
Points négatifs : Vehicle was not cleaned and smelled strongly of cigar smoke throughout rental period; Windshield had haze/film on interior No available attendants to assist with vehicle selection When I called to say the smell was not bearable, they said they would replace the vehicle, but then said there were no vehicles in stock; Currently working with them to get a refund
avis de
-
5,6
Ridiculously expensive
Points positifs : Gas mileage was excellent for the Kia Sportage. Comfortable ride. Service desk personnel very helpful.
Points négatifs : The back seating area floor had not been vacuumed. As large of a city that Charlotte is, it is sad that the only location is the airport! I needed to add my daughter as a driver, but she lives in Lancaster SC. Having a location to do this somewhere in Charlotte other than the airport would have been nice. The cost was super expensive.
avis de
-
5,6
Charged a lot more than quoted
Points négatifs : I was charged $750 instead of $500
avis de
Avis
Avis sur Avis
Agences
╳
Avis
Agences à Charlotte
1100 West Craighead Road
+1 704 921 3386
222 East 3rd Street
+1 704 331 9007
3716 West W.T. Harris Boulevard
+1 704 599 6432
4430 East Independence Boulevard
+1 704 563 7013
5489 Josh Birmingham Parkway
+1 704 359 5700
5640 South Boulevard
+1 704 523 7113
6721 East Independence Blvd
+1 704 568 6637
Avis des clients
Note globale
7,4 Bien
Basé sur 34 avis
Note générale
7,4
Propreté
7,6
Confort
7,5
Prise en charge/Retour
7,3
Rapport qualité/prix
6,9
Avis récents
- Tous les avis
- Positifs
- Neutres
- Négatifs
-
2,0
Poor customer service!!!!
Points positifs : The car started.
Points négatifs : Bottom end car, ridiculous rate, poor customer service!!!!
avis de
-
5,6
Points positifs : Car was ready when promised.
Points négatifs : At pick up, staff was curt. No explanation of the tolling feature, which became an issue. When I got to where car, it still had a bunch of bugs on it, giving the impression it had just been returned and. It prepped. I didn't notice u till after leaving the lot (as I tried to find the overhead lights and then the headlights) that the car was giving a low tire pressure warning and that the tank was not full. The needle was below the F, and a full tank, as I saw later, goes beyond the F. It was late, the staff wasn't overly helpful or friendly, and I did not go back. I just topped off the air the next morning as all 4 tires were low, more than 10 psi below recommendation. The car worked fine on the first leg of the trip. On the second leg, after paying 2 tolls in cash, the tool booth collector told us it had already been charged to EZ Pass. Now, we read the instructions on the toll feature in the. At and made sure he door was closed, which allegedly would keep the tools from being charged. Yet every toll booth still charged EZ Pass. As the info in the. At said this would only happen if we opened the toll transponder's door, I was not happy. The worst, however, was the tires. As I was filling the car with fuel right before turning it in, the rear right tire went flat. Fortuntely there was an air pump right there. I managed to get air in the tire and return it to Avis without having to call for help and miss my flight, but it was a close thing. All in all, I expected much more from Avis. I always thought of them as a step above the Budgets and Alamos, but after this trip, I don't do so any more.
avis de
-
2,0
no cars when I showed up
Points négatifs : I took an uber for $40 each way from the airport and then I arrived for the staff to meet me in the parking lot and say no cars. very disappointed
avis de
-
10,0
Points positifs : Being able to rent a car in Charlotte and drive to Washington DC at the rate of a local rental
avis de
-
2,0
Stranded
Points positifs : Nothing
Points négatifs : The fact that I found out when I arrived that they didn't in fact have a car despite my confirmation.
avis de
-
2,0
Got cancelled
Points positifs : Ease of booking and that's it
Points négatifs : While on my flight I received a voicemail that they no longer had any rental cars left. Why would they confirm a booking and then sell out. Did they know prior to my booking they had none left? Or did they continue to give customers cars that had no booking? Voicemail was very short with no explanation just that "they had no vehicles". This was a busy weekend I know. It don't confirm a booking if you have nothing!
avis de
-
10,0
Quick process, great car (Mazda3), good price
Points positifs : See above
avis de
-
8,4
Points positifs : Pick up and drop was quick and efficient
Points négatifs : I less then three miles the low tire air light and change oil lights came on the dashboard... disappointed Windshield wipers also needed to be replaced
avis de
-
9,2
Would recommend
Points positifs : Easy to reserve, pick up and drop off. Attendant in Charlotte was professional, friendly and was expecting me when I arrived.
Points négatifs : It seemed pricier than some other reservations I've made in the past.
avis de
-
10,0
Points positifs : Easy drop off at CLT airport
avis de
-
3,2
Sent from Charlotte Airport to a $35 cab ride away
Points positifs : Not much.
Points négatifs : Waited 40 min. in line at CLT then sent to offsite location for pick up. Despite multiple confirmations since my JULY RESERVATION I was told they had no cars. Eventually was given a 12 psngr van which broke down a block away(thankfully), then after many calls and more waiting, got a car. Unbelievably unpleasant.
avis de
-
8,0
Points négatifs : Vehicle had multiple dents and scrapes
avis de
-
10,0
Points positifs : Being able to rent a car in Charlotte and drive to Washington DC at the rate of a local rental
avis de
-
10,0
Quick process, great car (Mazda3), good price
Points positifs : See above
avis de
-
9,2
Would recommend
Points positifs : Easy to reserve, pick up and drop off. Attendant in Charlotte was professional, friendly and was expecting me when I arrived.
Points négatifs : It seemed pricier than some other reservations I've made in the past.
avis de
-
10,0
Points positifs : Easy drop off at CLT airport
avis de
-
8,4
Points positifs : Pick up and drop was quick and efficient
Points négatifs : I less then three miles the low tire air light and change oil lights came on the dashboard... disappointed Windshield wipers also needed to be replaced
avis de
-
8,0
Points négatifs : Vehicle had multiple dents and scrapes
avis de
-
2,0
Poor customer service!!!!
Points positifs : The car started.
Points négatifs : Bottom end car, ridiculous rate, poor customer service!!!!
avis de
-
5,6
Points positifs : Car was ready when promised.
Points négatifs : At pick up, staff was curt. No explanation of the tolling feature, which became an issue. When I got to where car, it still had a bunch of bugs on it, giving the impression it had just been returned and. It prepped. I didn't notice u till after leaving the lot (as I tried to find the overhead lights and then the headlights) that the car was giving a low tire pressure warning and that the tank was not full. The needle was below the F, and a full tank, as I saw later, goes beyond the F. It was late, the staff wasn't overly helpful or friendly, and I did not go back. I just topped off the air the next morning as all 4 tires were low, more than 10 psi below recommendation. The car worked fine on the first leg of the trip. On the second leg, after paying 2 tolls in cash, the tool booth collector told us it had already been charged to EZ Pass. Now, we read the instructions on the toll feature in the. At and made sure he door was closed, which allegedly would keep the tools from being charged. Yet every toll booth still charged EZ Pass. As the info in the. At said this would only happen if we opened the toll transponder's door, I was not happy. The worst, however, was the tires. As I was filling the car with fuel right before turning it in, the rear right tire went flat. Fortuntely there was an air pump right there. I managed to get air in the tire and return it to Avis without having to call for help and miss my flight, but it was a close thing. All in all, I expected much more from Avis. I always thought of them as a step above the Budgets and Alamos, but after this trip, I don't do so any more.
avis de
-
2,0
no cars when I showed up
Points négatifs : I took an uber for $40 each way from the airport and then I arrived for the staff to meet me in the parking lot and say no cars. very disappointed
avis de
-
2,0
Stranded
Points positifs : Nothing
Points négatifs : The fact that I found out when I arrived that they didn't in fact have a car despite my confirmation.
avis de
-
2,0
Got cancelled
Points positifs : Ease of booking and that's it
Points négatifs : While on my flight I received a voicemail that they no longer had any rental cars left. Why would they confirm a booking and then sell out. Did they know prior to my booking they had none left? Or did they continue to give customers cars that had no booking? Voicemail was very short with no explanation just that "they had no vehicles". This was a busy weekend I know. It don't confirm a booking if you have nothing!
avis de
-
3,2
Sent from Charlotte Airport to a $35 cab ride away
Points positifs : Not much.
Points négatifs : Waited 40 min. in line at CLT then sent to offsite location for pick up. Despite multiple confirmations since my JULY RESERVATION I was told they had no cars. Eventually was given a 12 psngr van which broke down a block away(thankfully), then after many calls and more waiting, got a car. Unbelievably unpleasant.
avis de
Budget
Avis sur Budget
Agences
╳
Budget
Agences à Charlotte
1100 W Craighead Rd
+1 704 596 9590
222 East 3rd Street
+1 704 376 7073
3716 West Wt Harris Boulevard
+1 704 921 3703
4200 South Boulevard
+1 704 529 4826
4430 East Independence Blvd
+1 704 536 6617
5489 Josh Birmingham Parkway
+1 704 359 5701
5640 South Boulevard
+1 704 522 8922
6721 East Independence Blvd
+1 704 567 6202
Avis des clients
Note globale
7,5 Bien
Basé sur 129 avis
Note générale
7,5
Propreté
7,6
Confort
7,7
Prise en charge/Retour
7,6
Rapport qualité/prix
7,4
Avis récents
- Tous les avis
- Positifs
- Neutres
- Négatifs
-
9,6
Points positifs : The entire process was easy and the vehicle was in perfect condition both inside and out.
Points négatifs : N/A
avis de
-
8,0
Points positifs : The Charlotte office called me to verify and reminded me of the office hours had they not done that, I would have been late. Possibly upon booking, my requested pick-up time should have been denied?
avis de
-
10,0
Quick and efficient, price was good.
Points positifs : Car was nice, clean, good price on a holiday weekend
Points négatifs : The attendants could have been a little friendlier. But they were quick and efficient, I really liked that.
avis de
-
10,0
I was able to change to the car I want
Points positifs : The receptionist (man) was extremely helpful. He helps me to change to the van with bigger storage space. He did a great job!!!
avis de
-
6,4
Points positifs : The car was clean and easy to drive
Points négatifs : I had to wait over an hour to pick up my car, that is an hour and 15 minutes past my pick up time! Very frustrating.
avis de
-
2,0
Points positifs : advertising is misleading
avis de
-
8,0
Wish it was cheaper
Points positifs : Expectation were met.
Points négatifs : A little to pricey.
avis de
-
7,6
Points négatifs : At the turn in point, they could not find the car in the handheld device that the person had when he met me at the turn in point. Had to go inside and stand in line to have an agent clear up the situation.
avis de
-
10,0
Fantastic service!!
Points positifs : Ease of getting the car. Just what we wanted.
Points négatifs : Nothing
avis de
-
8,8
Points positifs : The price and service was amazing.
Points négatifs : Car could have been cleaner.
avis de
-
5,2
Disappointing
Points positifs : Courteous
Points négatifs : I was unable to use my debit card to rent a car. Being required to use my credit card without having a return flight is ridiculous. This policy should have been better communicated at the time I reserved my car.
avis de
-
9,2
Points positifs : Extremely friendly and helpful service upon check-in.
avis de
-
9,6
Points positifs : The entire process was easy and the vehicle was in perfect condition both inside and out.
Points négatifs : N/A
avis de
-
10,0
Quick and efficient, price was good.
Points positifs : Car was nice, clean, good price on a holiday weekend
Points négatifs : The attendants could have been a little friendlier. But they were quick and efficient, I really liked that.
avis de
-
10,0
I was able to change to the car I want
Points positifs : The receptionist (man) was extremely helpful. He helps me to change to the van with bigger storage space. He did a great job!!!
avis de
-
10,0
Fantastic service!!
Points positifs : Ease of getting the car. Just what we wanted.
Points négatifs : Nothing
avis de
-
8,8
Points positifs : The price and service was amazing.
Points négatifs : Car could have been cleaner.
avis de
-
9,2
Points positifs : Extremely friendly and helpful service upon check-in.
avis de
-
8,0
Points positifs : The Charlotte office called me to verify and reminded me of the office hours had they not done that, I would have been late. Possibly upon booking, my requested pick-up time should have been denied?
avis de
-
8,0
Wish it was cheaper
Points positifs : Expectation were met.
Points négatifs : A little to pricey.
avis de
-
7,6
Points négatifs : At the turn in point, they could not find the car in the handheld device that the person had when he met me at the turn in point. Had to go inside and stand in line to have an agent clear up the situation.
avis de
-
6,4
Points positifs : The car was clean and easy to drive
Points négatifs : I had to wait over an hour to pick up my car, that is an hour and 15 minutes past my pick up time! Very frustrating.
avis de
-
2,0
Points positifs : advertising is misleading
avis de
-
5,2
Disappointing
Points positifs : Courteous
Points négatifs : I was unable to use my debit card to rent a car. Being required to use my credit card without having a return flight is ridiculous. This policy should have been better communicated at the time I reserved my car.
avis de
Dollar
Avis sur Dollar
Agences
╳
Dollar
Agences à Charlotte
5489 Josh Birmingham Parkway
+1 866 434 2226
Avis des clients
Note globale
7,0 Bien
Basé sur 266 avis
Note générale
6,8
Propreté
7,6
Confort
7,4
Prise en charge/Retour
6,7
Rapport qualité/prix
6,7
Avis récents
- Tous les avis
- Positifs
- Neutres
- Négatifs
-
10,0
Great Service
Points positifs : Very fast and friendly staff that got me processed and out the door quickly. Will be back and THANKS!!
avis de
-
2,0
Poor customer service
Points positifs : Quality of car
Points négatifs : Rude customer service representative, try to charge me one day extra car rental as I was late by 13minutes to reach to settlement booth. Which was Bot even my fault as the representative inspecting the car took more time in verifying the car. I have to talk to supervisor to settle the dispute. The tone and language was abusive " WE CHARGE FOR EVERY MINUTE".
avis de
-
6,0
Points positifs : I liked the fact that I could walk up to an area and just pick a car within that class. So many times you are just handed keys to a car, and you may not be able to fit luggage in it.
Points négatifs : I noticed some damage on the car before I got in. There was no one around to tell it to. Lastly, when I went to return the vehicle, none of the information that I provided at pick up was saved. I had to spend as much time at drop off as I did at pick up.
avis de
-
2,0
The worst traveling experience I have had
Points négatifs : I never got the car. After my flight being delayed four hours, the desk was closed and there was no avenue for late night pick up. I waited three hours all night for the office to open at 5:30am. Still, no one was there at 7:30am to attend to my reservation. Sleep deprived and worried about arriving to BE in a wedding on time, I had to rent a car on the spot from another provider. I am furious.
avis de
-
10,0
Points négatifs : They switched cars on me to a smaller car fir virtually the same price without notice
avis de
-
6,8
Had to wait for attendant
Points positifs : It was easy to find
Points négatifs : Had to wait several Minutes for the attendant to check me in. No one was anywhere around.
avis de
-
4,8
Gate issues, dirty vehicle, brake issues
Points positifs : Price
Points négatifs : Dirty vehicle in rough shape. Computer and gate issues caused 30 minute delay at check out, brake chatter and brake issues.
avis de
-
10,0
Points positifs : Drop off and connection to the airport was seamless.
avis de
-
10,0
Points positifs : I had a flat and they covered the cost of the repair.
Points négatifs : Lots of confusion at the desk but the manager took care of things once he got involved.
avis de
-
10,0
Points positifs : No/ very little hidden fees. My confirmation information was found quickly. They provided good phone assistance.
Points négatifs : N/A
avis de
-
5,6
Points positifs : Pick up and drop off were easy. Car was clean. Had no problems on my trip
Points négatifs : When I picked up my car the representative said there was only a Kia Soul available unless I upgraded, then I could choose from a variety of vehicles.. I didn't want a Kia soul so I upgraded. When I went to the lot, there were many cars in my original class and did not even see a Kia Soul. For my upgrade, there was only one car available. Very disappointed that I was told to upgrade for no reason. Maybe she gets a bonus if she talks people into upgrades? I felt tricked.
avis de
-
9,2
Big Vehicle for Big Family Vacation
Points positifs : Size of vehicle and could pick from one of three. Quick pick up and quick drop off...great service by the woman who ran the lot at CLT!!!
Points négatifs : Windshield could have been cleaner.
avis de
-
10,0
Great Service
Points positifs : Very fast and friendly staff that got me processed and out the door quickly. Will be back and THANKS!!
avis de
-
10,0
Points négatifs : They switched cars on me to a smaller car fir virtually the same price without notice
avis de
-
10,0
Points positifs : Drop off and connection to the airport was seamless.
avis de
-
10,0
Points positifs : I had a flat and they covered the cost of the repair.
Points négatifs : Lots of confusion at the desk but the manager took care of things once he got involved.
avis de
-
10,0
Points positifs : No/ very little hidden fees. My confirmation information was found quickly. They provided good phone assistance.
Points négatifs : N/A
avis de
-
9,2
Big Vehicle for Big Family Vacation
Points positifs : Size of vehicle and could pick from one of three. Quick pick up and quick drop off...great service by the woman who ran the lot at CLT!!!
Points négatifs : Windshield could have been cleaner.
avis de
-
2,0
Poor customer service
Points positifs : Quality of car
Points négatifs : Rude customer service representative, try to charge me one day extra car rental as I was late by 13minutes to reach to settlement booth. Which was Bot even my fault as the representative inspecting the car took more time in verifying the car. I have to talk to supervisor to settle the dispute. The tone and language was abusive " WE CHARGE FOR EVERY MINUTE".
avis de
-
6,0
Points positifs : I liked the fact that I could walk up to an area and just pick a car within that class. So many times you are just handed keys to a car, and you may not be able to fit luggage in it.
Points négatifs : I noticed some damage on the car before I got in. There was no one around to tell it to. Lastly, when I went to return the vehicle, none of the information that I provided at pick up was saved. I had to spend as much time at drop off as I did at pick up.
avis de
-
2,0
The worst traveling experience I have had
Points négatifs : I never got the car. After my flight being delayed four hours, the desk was closed and there was no avenue for late night pick up. I waited three hours all night for the office to open at 5:30am. Still, no one was there at 7:30am to attend to my reservation. Sleep deprived and worried about arriving to BE in a wedding on time, I had to rent a car on the spot from another provider. I am furious.
avis de
-
4,8
Gate issues, dirty vehicle, brake issues
Points positifs : Price
Points négatifs : Dirty vehicle in rough shape. Computer and gate issues caused 30 minute delay at check out, brake chatter and brake issues.
avis de
-
5,6
Points positifs : Pick up and drop off were easy. Car was clean. Had no problems on my trip
Points négatifs : When I picked up my car the representative said there was only a Kia Soul available unless I upgraded, then I could choose from a variety of vehicles.. I didn't want a Kia soul so I upgraded. When I went to the lot, there were many cars in my original class and did not even see a Kia Soul. For my upgrade, there was only one car available. Very disappointed that I was told to upgrade for no reason. Maybe she gets a bonus if she talks people into upgrades? I felt tricked.
avis de
Enterprise
Avis sur Enterprise
Agences
╳
Enterprise
Agences à Charlotte
10421 S Tryon St
+1 704 587 1058
1102 S. Tryon St.
+1 704 348 4433
325 E 9th St
+1 704 334 8575
3501 Brookshire Blvd
+1 704 971 9140
4226 South Blvd Ste A
+1 704 525 2104
5100 E Independence Blvd
+1 704 531 2099
5115 Nations Ford Road
+1 704 519 0533
5489 R C Josh Birmingham Pkwy
+1 704 359 8884
5925 N Tryon St
+1 704 597 0004
6030 Piedmont Row Drive South
+1 704 552 7704
6541 E Independence Blvd
+1 704 535 0521
6859 South Blvd
+1 704 553 8233
7747 University City Blvd
+1 704 688 6580
8424 Old Statesville Rd. #500
+1 704 598 3150
8901 South Blvd-hendrick Honda
+1 704 551 0881
Avis des clients
Note globale
8,0 Excellent
Basé sur 111 avis
Note générale
8,0
Propreté
8,0
Confort
8,2
Prise en charge/Retour
7,9
Rapport qualité/prix
8,0
Avis récents
- Tous les avis
- Positifs
- Neutres
- Négatifs
-
10,0
Easy and professional.
Points positifs : I was able to take my rental to my local office instead of the airport with no issues.
avis de
-
10,0
Points positifs : I could not have been treated better or more fairly.
avis de
-
9,6
Great Service!!
Points positifs : The fellow that checked out my car was very polite and made sure I had a map since I was new to the area.
Points négatifs : Not much
avis de
-
10,0
Excelent
Points négatifs : Nothing
avis de
-
9,6
Great customer service
Points positifs : Jessica at Enterprise was great.
avis de
-
9,2
overall great experience
Points positifs : The service was excellent. Best car rental pickup experience I've ever had! We were upgraded to a bigger vehicle, the staff was friendly and very helpful.The total cost was half of what it would have been if we had rented from the Charlotte airport. It was a $50 taxi ride to this off-site location, but well worth it!
Points négatifs : The car smelled like cigarettes. We didn't notice it when we first got in it, but every time after that for the entire week, it smelled terrible.
avis de
-
8,4
Points positifs : Everything
avis de
-
10,0
Points positifs : Everyone and everything
avis de
-
2,0
Points positifs : Not a dam thing. They ddnt rent me the freaking car
avis de
-
3,6
location was very hard to find, there was no direct phone number
Points positifs : parking was fairly easy
Points négatifs : although i had an appointment, I had to wait over an hour for a car, then they a lady that came after me some how was able to leave with a car before me, it was all kinds of messed up. Then the location was not specific, for someone that does not live in the local area, it was a nightmare to find.
avis de
-
6,8
Points négatifs : Even with a reservation for pickup at a specific time (for a work trip) the wait time was over an hour with very few cars available. Seems reservations do not mean much in the larger picture which makes it difficult for me to choose enterprise again.
avis de
-
10,0
Great car for the price!
Points positifs : Everything went perfect. I highly recommend your service!
avis de
-
10,0
Easy and professional.
Points positifs : I was able to take my rental to my local office instead of the airport with no issues.
avis de
-
10,0
Points positifs : I could not have been treated better or more fairly.
avis de
-
9,6
Great Service!!
Points positifs : The fellow that checked out my car was very polite and made sure I had a map since I was new to the area.
Points négatifs : Not much
avis de
-
10,0
Excelent
Points négatifs : Nothing
avis de
-
9,6
Great customer service
Points positifs : Jessica at Enterprise was great.
avis de
-
9,2
overall great experience
Points positifs : The service was excellent. Best car rental pickup experience I've ever had! We were upgraded to a bigger vehicle, the staff was friendly and very helpful.The total cost was half of what it would have been if we had rented from the Charlotte airport. It was a $50 taxi ride to this off-site location, but well worth it!
Points négatifs : The car smelled like cigarettes. We didn't notice it when we first got in it, but every time after that for the entire week, it smelled terrible.
avis de
-
10,0
Points positifs : Everyone and everything
avis de
-
10,0
Great car for the price!
Points positifs : Everything went perfect. I highly recommend your service!
avis de
-
8,4
Points positifs : Everything
avis de
-
6,8
Points négatifs : Even with a reservation for pickup at a specific time (for a work trip) the wait time was over an hour with very few cars available. Seems reservations do not mean much in the larger picture which makes it difficult for me to choose enterprise again.
avis de
-
2,0
Points positifs : Not a dam thing. They ddnt rent me the freaking car
avis de
-
3,6
location was very hard to find, there was no direct phone number
Points positifs : parking was fairly easy
Points négatifs : although i had an appointment, I had to wait over an hour for a car, then they a lady that came after me some how was able to leave with a car before me, it was all kinds of messed up. Then the location was not specific, for someone that does not live in the local area, it was a nightmare to find.
avis de
Agences
╳
Europcar
Agences à Charlotte
Please Go To The Advantage Counter
+1 704 395 9983
Hertz
Avis sur Hertz
Agences
╳
Hertz
Agences à Charlotte
5010 N Tryon St
+1 704 509 1861
5489 Josh Birmingham Parkway
+1 704 359 0114
6141 E Independence Blvd
+1 704 566 3049
6300 Morrison Blvd
+1 704 362 4768
9218 South Boulevard
+1 704 553 8989
Avis des clients
Note globale
7,5 Bien
Basé sur 205 avis
Note générale
7,2
Propreté
7,8
Confort
7,7
Prise en charge/Retour
7,2
Rapport qualité/prix
7,3
Avis récents
- Tous les avis
- Positifs
- Neutres
- Négatifs
-
2,0
Worst Experience
Points positifs : Nothing
Points négatifs : My pick up location was 20 miles away from the airport! That was not mentioned to me! I spend so much money on Uber going back and forth. Very disappointed.
avis de
-
2,0
Had to take a cab to the rental location.
Points négatifs : The rental location was not at the airport! Had to take a $38.50 cab ride to pick up my car. Thanks KAYAK!
avis de
-
2,0
Points négatifs : pick-up location was open until 12 noon only
avis de
-
8,0
Points positifs : Service
Points négatifs : Seats comfort of the vehicule, no support. Nissan Van has to be the worst van wéve rented in years
avis de
-
4,4
Points positifs : The car was okay to drive.
Points négatifs : The amount they wanted to charge for a GPS was exorbitant. Charging $9.99 for gas if the car wasn't returned totally filled was also way out of line. I had filled it before driving to the airport and there was not an accessible gas station immediately prior to the entrance to the airport so I was charges $53.59 for what probably amounted to a gallon or two. They also put a $200 hold on my credit card even though I had prepaid and the hold has yet to be removed. Not happy at all with this rental experience!
avis de
-
10,0
Good
Points positifs : Only dropped the car off here. The young man was helpful with getting me in and out.
Points négatifs : No complaints at Charlotte
avis de
-
2,0
The worst experience I and my relatives experienced
Points positifs : Nothing
Points négatifs : Read the previous box. I would never rent from Hertz in my life. The worst experience I had as a customer to be serviced by them.
avis de
-
9,6
Smooth, efficient
Points positifs : Went smoothly, staff was polite and efficient. .
Points négatifs : No complaints
avis de
-
10,0
Points positifs : Staff was fast, friendly and efficient at the Charlotte, NC location.
avis de
-
5,6
Good price for a Minivan
Points positifs : This was the best price for the amount of time I needed the Van. I was able to get the Week for around 300.00 if I would have went through Hertz it would have been closer to 700 +.
Points négatifs : Van was dirty and beat up.
avis de
-
7,2
Can't add a driver at some Hertz locations
Points positifs : Easy pick up and drop off, really good car.
Points négatifs : Can't add a driver at franchised Hertz locations, only at corporate Hertz locations. Insurance cost is twice as high as the car rental itself.
avis de
-
4,4
gouging on price their internet site did not allow a one day change i
Points positifs : price was doubled after a one day change in date caused by hurricane irma. the desk clerk tried to even increase the price by 80 bucks with a fake free upgrade.
Points négatifs : car was ok
avis de
-
10,0
Good
Points positifs : Only dropped the car off here. The young man was helpful with getting me in and out.
Points négatifs : No complaints at Charlotte
avis de
-
9,6
Smooth, efficient
Points positifs : Went smoothly, staff was polite and efficient. .
Points négatifs : No complaints
avis de
-
10,0
Points positifs : Staff was fast, friendly and efficient at the Charlotte, NC location.
avis de
-
8,0
Points positifs : Service
Points négatifs : Seats comfort of the vehicule, no support. Nissan Van has to be the worst van wéve rented in years
avis de
-
7,2
Can't add a driver at some Hertz locations
Points positifs : Easy pick up and drop off, really good car.
Points négatifs : Can't add a driver at franchised Hertz locations, only at corporate Hertz locations. Insurance cost is twice as high as the car rental itself.
avis de
-
2,0
Worst Experience
Points positifs : Nothing
Points négatifs : My pick up location was 20 miles away from the airport! That was not mentioned to me! I spend so much money on Uber going back and forth. Very disappointed.
avis de
-
2,0
Had to take a cab to the rental location.
Points négatifs : The rental location was not at the airport! Had to take a $38.50 cab ride to pick up my car. Thanks KAYAK!
avis de
-
2,0
Points négatifs : pick-up location was open until 12 noon only
avis de
-
4,4
Points positifs : The car was okay to drive.
Points négatifs : The amount they wanted to charge for a GPS was exorbitant. Charging $9.99 for gas if the car wasn't returned totally filled was also way out of line. I had filled it before driving to the airport and there was not an accessible gas station immediately prior to the entrance to the airport so I was charges $53.59 for what probably amounted to a gallon or two. They also put a $200 hold on my credit card even though I had prepaid and the hold has yet to be removed. Not happy at all with this rental experience!
avis de
-
2,0
The worst experience I and my relatives experienced
Points positifs : Nothing
Points négatifs : Read the previous box. I would never rent from Hertz in my life. The worst experience I had as a customer to be serviced by them.
avis de
-
5,6
Good price for a Minivan
Points positifs : This was the best price for the amount of time I needed the Van. I was able to get the Week for around 300.00 if I would have went through Hertz it would have been closer to 700 +.
Points négatifs : Van was dirty and beat up.
avis de
-
4,4
gouging on price their internet site did not allow a one day change i
Points positifs : price was doubled after a one day change in date caused by hurricane irma. the desk clerk tried to even increase the price by 80 bucks with a fake free upgrade.
Points négatifs : car was ok
avis de
National
Avis sur National
Agences
╳
National
Agences à Charlotte
5489 R C Josh Birmingham Pkwy
+1 844 366 8843
Avis des clients
Note globale
9,8 Excellent
Basé sur 5 avis
Note générale
10,0
Propreté
10,0
Confort
10,0
Prise en charge/Retour
10,0
Rapport qualité/prix
8,8
Avis récents
- Tous les avis
- Positifs
- Neutres
- Négatifs
-
9,2
Points positifs : Good car, excellent pickup process in Charlotte.
Points négatifs : The price - I was in a bind and needed the reservation, but I thought it expensive.
avis de
-
10,0
GREAT CUSTOMER SERVICE
Points positifs : The Customer Service rep was very patient and helpful. There was an issue with the DL but they handled it quickly and effectively.
avis de
-
9,2
Points positifs : Good car, excellent pickup process in Charlotte.
Points négatifs : The price - I was in a bind and needed the reservation, but I thought it expensive.
avis de
-
10,0
GREAT CUSTOMER SERVICE
Points positifs : The Customer Service rep was very patient and helpful. There was an issue with the DL but they handled it quickly and effectively.
avis de
Payless
Avis sur Payless
Agences
╳
Payless
Agences à Charlotte
3315 Scott Futrell Drive
+1 704 399 7167
Avis des clients
Note globale
6,0 Bien
Basé sur 111 avis
Note générale
5,9
Propreté
6,4
Confort
6,3
Prise en charge/Retour
5,4
Rapport qualité/prix
6,1
Avis récents
- Tous les avis
- Positifs
- Neutres
- Négatifs
-
2,0
Bait and switch
Points négatifs : Booked a car for 10AM 4 months in advance and two days before pickup was given a confirmation for 12 PM pickup. Totally suck experience. Buyer beware.
avis de
-
2,0
Never using Payless again
Points positifs : Thank goodness Avis was able to rent me a car.
Points négatifs : Payless allowed me to book a rental car for 9pm, which is when they close. I was not able to rent a car after my flight arrived on Friday night. No one answered the phone and I was left stranded at the CLT airport waiting for a shuttle for 30 minutes. Obviously the shuttle never came. Unreliable, unprofessional, and disgusting. Went to Avis who was able to help me. The Avis counter said we might as well call it "Worthless" instead of Payless. Avis rents cars to upset Payless customers every day, and said that if Payless runs out of cars, they just close shop. Will never be using them again.
avis de
-
2,0
Failure of service
Points négatifs : Couldn't get me the car I needed. Was told I might be able to swap it out, which ended up being not possible. Returned the car and made other arrangements within 24 hours. Was charged for a full week anyway.
avis de
-
2,0
Very bad experience
Points positifs : Nothing
Points négatifs : I made a reservation at Payless about a month ago. When I got to the rental agency (which is not in the airport, and the shuttle never came so I had to Uber), the employee told me that reservations don't matter and they had already rented out all the cars for the weekend. So I had to book the day of with another agency costing me over $300 more than i would have.
avis de
-
2,0
Points négatifs : No car available, no reservation held. Had to go without a car.
avis de
-
6,0
No drop off station for Payless at CLT
Points positifs : The rental car garage is right next to the terminal so you can just walk straight into the airport, don't have to be bussed over from some far away lot
Points négatifs : There wasn't a Payless counter at CLT so I had to just write down my email address and leave it with Avis people and hope it was okay. I had no idea about this until I arrived and just hoped they were affiliated with Avis so I drove there
avis de
-
8,0
Points positifs : The people we dealt with were friendly and easy to work with and the car was exactly as promised.
Points négatifs : If we had not have called once we were at the airport the shuttle to take us from the airport only ran every 1 1/2 hrs. We could also have taken a certain hotel shuttle to get to rental office faster but none of this was clearly made known when you reserve a car through them. Was a long wait before we found out all the info to get to their rental office.
avis de
-
2,0
didnt have any cars ready
Points positifs : nothing
Points négatifs : There were about 5 people waiting over an hour and a half for a car. I just asked for a refund and left.
avis de
-
2,0
Not great service, but was it their fault?
Points positifs : Nothing, I suppose it was easy to drop it off with the return guys in the parking deck, but I was told the wrong location and everyone complained that Payless had again told someone the wrong place to return.
Points négatifs : They also told me the wrong drop off point here in Charlotte, so when I went to the airport it was madness getting the car returned. They accepted it at the rental car location in the parking deck, but nearly refused the paperwork when I walked inside and waited in line at Alamo desk where I was told to go. The lady told me I would have to wait for an email from her boss to get my receipt and final charges, and here a full week later I've not heard a word from them. The price was great, but I would not use their service again.
avis de
-
2,0
Your employees are literally the worst
Points positifs : Nothing
Points négatifs : The shuttle took 40 minutes for them to come. They would t answer the phones at all. I was not he only one waiting or calling. Once there they had noone there to handle just sitting around. They had one car of each class of car on hand. Had to wait for AVIS to lend them a car. The one they gave me after everything had around 30 dents in it(looked like someone had taken a baseball bat to it). Or it was parked on the green of A par 3 for several weeks. Then when I refused that car they didn't have any others so I had to go to a different class. Took FOREVER to get off the lot. Will never use again nor should anyone else.
avis de
-
2,0
Points positifs : off airport and no bus, waited for 40 minutes then switched to dollar
avis de
-
2,0
Bad Non Rental
Points positifs : Nothing to like, because the rental didn't happen!!!!!! See what I didn't like.
Points négatifs : Payless will NEVER get my reservation EVER again! Drop them from your offers! I called ahead to see about procedure. They said call when I arrive and they would send a shuttle. Upon arrival at the airport, I was notified that they had no cars and I would have to wait. They said they'd send a shuttle, but 40 minutes later there was still no shuttle. I tried to call them 5 times during this time and cancel. NO ANSWER!!!! RANG AND RANG AND RANG!! Bottom line they left me hanging.
avis de
-
2,0
Bait and switch
Points négatifs : Booked a car for 10AM 4 months in advance and two days before pickup was given a confirmation for 12 PM pickup. Totally suck experience. Buyer beware.
avis de
-
2,0
Never using Payless again
Points positifs : Thank goodness Avis was able to rent me a car.
Points négatifs : Payless allowed me to book a rental car for 9pm, which is when they close. I was not able to rent a car after my flight arrived on Friday night. No one answered the phone and I was left stranded at the CLT airport waiting for a shuttle for 30 minutes. Obviously the shuttle never came. Unreliable, unprofessional, and disgusting. Went to Avis who was able to help me. The Avis counter said we might as well call it "Worthless" instead of Payless. Avis rents cars to upset Payless customers every day, and said that if Payless runs out of cars, they just close shop. Will never be using them again.
avis de
-
2,0
Failure of service
Points négatifs : Couldn't get me the car I needed. Was told I might be able to swap it out, which ended up being not possible. Returned the car and made other arrangements within 24 hours. Was charged for a full week anyway.
avis de
-
2,0
Very bad experience
Points positifs : Nothing
Points négatifs : I made a reservation at Payless about a month ago. When I got to the rental agency (which is not in the airport, and the shuttle never came so I had to Uber), the employee told me that reservations don't matter and they had already rented out all the cars for the weekend. So I had to book the day of with another agency costing me over $300 more than i would have.
avis de
-
2,0
Points négatifs : No car available, no reservation held. Had to go without a car.
avis de
-
6,0
No drop off station for Payless at CLT
Points positifs : The rental car garage is right next to the terminal so you can just walk straight into the airport, don't have to be bussed over from some far away lot
Points négatifs : There wasn't a Payless counter at CLT so I had to just write down my email address and leave it with Avis people and hope it was okay. I had no idea about this until I arrived and just hoped they were affiliated with Avis so I drove there
avis de
-
2,0
didnt have any cars ready
Points positifs : nothing
Points négatifs : There were about 5 people waiting over an hour and a half for a car. I just asked for a refund and left.
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2,0
Not great service, but was it their fault?
Points positifs : Nothing, I suppose it was easy to drop it off with the return guys in the parking deck, but I was told the wrong location and everyone complained that Payless had again told someone the wrong place to return.
Points négatifs : They also told me the wrong drop off point here in Charlotte, so when I went to the airport it was madness getting the car returned. They accepted it at the rental car location in the parking deck, but nearly refused the paperwork when I walked inside and waited in line at Alamo desk where I was told to go. The lady told me I would have to wait for an email from her boss to get my receipt and final charges, and here a full week later I've not heard a word from them. The price was great, but I would not use their service again.
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2,0
Your employees are literally the worst
Points positifs : Nothing
Points négatifs : The shuttle took 40 minutes for them to come. They would t answer the phones at all. I was not he only one waiting or calling. Once there they had noone there to handle just sitting around. They had one car of each class of car on hand. Had to wait for AVIS to lend them a car. The one they gave me after everything had around 30 dents in it(looked like someone had taken a baseball bat to it). Or it was parked on the green of A par 3 for several weeks. Then when I refused that car they didn't have any others so I had to go to a different class. Took FOREVER to get off the lot. Will never use again nor should anyone else.
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2,0
Points positifs : off airport and no bus, waited for 40 minutes then switched to dollar
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2,0
Bad Non Rental
Points positifs : Nothing to like, because the rental didn't happen!!!!!! See what I didn't like.
Points négatifs : Payless will NEVER get my reservation EVER again! Drop them from your offers! I called ahead to see about procedure. They said call when I arrive and they would send a shuttle. Upon arrival at the airport, I was notified that they had no cars and I would have to wait. They said they'd send a shuttle, but 40 minutes later there was still no shuttle. I tried to call them 5 times during this time and cancel. NO ANSWER!!!! RANG AND RANG AND RANG!! Bottom line they left me hanging.
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Agences
╳
Sunnycars
Agences à Charlotte
4108 Rental Car Road
Thrifty
Avis sur Thrifty
Agences
╳
Thrifty
Agences à Charlotte
5330 Wilkinson Blvd
+1 877 283 0898
Avis des clients
Note globale
6,6 Bien
Basé sur 81 avis
Note générale
6,5
Propreté
6,9
Confort
6,8
Prise en charge/Retour
6,0
Rapport qualité/prix
7,0
Avis récents
- Tous les avis
- Positifs
- Neutres
- Négatifs
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4,4
Easy drop off
Points positifs : Quick and easy drop off
Points négatifs : There is no Thrifry drop off, if I didn't know to take to Dollar I would still be wandering the airport.
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2,4
Thrifty and Kayak -- Bad combination
Points négatifs : I made two Thrifty Car reservations using Kayak. When I tried to pick up the first car Thrifty said the reservation was cancelled. Sure enough, I checked the Kayak paperwork and the reservation cancelled automatically two hours before the scheduled pick up time. I checked the next reservation 3 days in the future and found that it too automatically cancelled 2 hours before the scheduled pick up. I called both Kayak and Thrifty and neither could change it. Absolutely useless.
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10,0
They made it so easy and were so very friendly!!
Points positifs : The location was close to the airport, the shuttle was clean and easy to find, and the employees were so kind and very efficient!
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3,6
The highlight of this experience was surrendering the vehicle.
Points positifs : It was exhilarating being reprimanded by the check in desk for declining their own insurance, even though I had already purchased insurance via Kayak.
Points négatifs : The rented Ford Fiesta may have once been a viable vehicle, but the transmission barely cycled--leaving me stranded more than once in the middle of intersections. What a piece of junk.
avis de
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3,2
Worse than the DMV
Points négatifs : A single person running the counter when checking in. Zero ability to answer questions. The car treated me like a teenager with having speed limited to 80, volume limited to 9, seat belts that would shut off the radio if they weren't plugged in. There wasn't a drive to pick us up from the location to go back to the airport. Overall, the situation was a disaster.
avis de
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4,0
The Handling of the Car
Points négatifs : The handling of the car that I was given was terrible. It was very sensitive, which made it tough to drive especially when on the highway. In addition, the lady at the counter said the upgrade was $12 and when I got the receipt, it as $20.
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8,4
Great car, great rate, sketchy location and unhelpful employees
Points positifs : The car was brand spankin' new, for an unfathomably low price. Drove well, great gas mileage. If you pay by credit card, don't get the insurance! Your credit card company most likely has car rental insurance built in (obviously, you should double check first). Don't let them try to push insurance on you.
Points négatifs : The location is pretty awful and not on the Airport grounds. The folks working there are not helpful, slow, and don't understand customer service.
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3,2
Not what I purchased
Points négatifs : I purchased a specialty car that was shown as a smaller suv on Kyak. When I got to Thrifty I was given a compact car. They asked if I wanted to upgrade to what I got online- for double the price. WILL NOT go through Kayak/Thrifty again!
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8,4
Points positifs : The staff was very friendly and helpful.
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8,0
Points négatifs : Pick up in Charlotte, no cruise control
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8,8
Great car and value, counter could use more assist
Points positifs : The service was perfect and the assistants extremely friendly. My car was clean inside and out. The price was fair.
Points négatifs : The location seemed understaffed so, pick-up processing was slow.
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6,4
Never again!
Points positifs : The car we did finally receive was very clean, only 1400 miles on it.
Points négatifs : After reserving a 5 passenger specialty car, we were given a Toyota Yaris! Try and get 5 passengers and 2 bags in that! After calling the manager we were "upgraded" to a Impreza. Then when I looked at my receipt we were overcharged for each day. The clerk did not care and refused to correct it, "whatever it rings up is what it is"!. When asking for the manager again, we were ignored totally. Finally the shuttle driver took care of us ( we had to take a shuttle back to the airport to get everything corrected, then shuttle back again to get the car.) Took almost two hours of our vacation to pick up our rental car. UNACCEPTABLE SERVICE! The clerk was incompetent and the manager available by phone only, not of much help. Called the 1-800 national #, got hung up on, then they told us to take the car and they would adjust the price after, but it was too late, we were on the way back to the airport. Do not run a business like this with a "new" clerk who has no clue what he is doing.
avis de
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10,0
They made it so easy and were so very friendly!!
Points positifs : The location was close to the airport, the shuttle was clean and easy to find, and the employees were so kind and very efficient!
avis de
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8,8
Great car and value, counter could use more assist
Points positifs : The service was perfect and the assistants extremely friendly. My car was clean inside and out. The price was fair.
Points négatifs : The location seemed understaffed so, pick-up processing was slow.
avis de
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8,4
Great car, great rate, sketchy location and unhelpful employees
Points positifs : The car was brand spankin' new, for an unfathomably low price. Drove well, great gas mileage. If you pay by credit card, don't get the insurance! Your credit card company most likely has car rental insurance built in (obviously, you should double check first). Don't let them try to push insurance on you.
Points négatifs : The location is pretty awful and not on the Airport grounds. The folks working there are not helpful, slow, and don't understand customer service.
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8,4
Points positifs : The staff was very friendly and helpful.
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8,0
Points négatifs : Pick up in Charlotte, no cruise control
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4,4
Easy drop off
Points positifs : Quick and easy drop off
Points négatifs : There is no Thrifry drop off, if I didn't know to take to Dollar I would still be wandering the airport.
avis de
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2,4
Thrifty and Kayak -- Bad combination
Points négatifs : I made two Thrifty Car reservations using Kayak. When I tried to pick up the first car Thrifty said the reservation was cancelled. Sure enough, I checked the Kayak paperwork and the reservation cancelled automatically two hours before the scheduled pick up time. I checked the next reservation 3 days in the future and found that it too automatically cancelled 2 hours before the scheduled pick up. I called both Kayak and Thrifty and neither could change it. Absolutely useless.
avis de
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3,6
The highlight of this experience was surrendering the vehicle.
Points positifs : It was exhilarating being reprimanded by the check in desk for declining their own insurance, even though I had already purchased insurance via Kayak.
Points négatifs : The rented Ford Fiesta may have once been a viable vehicle, but the transmission barely cycled--leaving me stranded more than once in the middle of intersections. What a piece of junk.
avis de
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3,2
Worse than the DMV
Points négatifs : A single person running the counter when checking in. Zero ability to answer questions. The car treated me like a teenager with having speed limited to 80, volume limited to 9, seat belts that would shut off the radio if they weren't plugged in. There wasn't a drive to pick us up from the location to go back to the airport. Overall, the situation was a disaster.
avis de
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4,0
The Handling of the Car
Points négatifs : The handling of the car that I was given was terrible. It was very sensitive, which made it tough to drive especially when on the highway. In addition, the lady at the counter said the upgrade was $12 and when I got the receipt, it as $20.
avis de
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3,2
Not what I purchased
Points négatifs : I purchased a specialty car that was shown as a smaller suv on Kyak. When I got to Thrifty I was given a compact car. They asked if I wanted to upgrade to what I got online- for double the price. WILL NOT go through Kayak/Thrifty again!
avis de
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6,4
Never again!
Points positifs : The car we did finally receive was very clean, only 1400 miles on it.
Points négatifs : After reserving a 5 passenger specialty car, we were given a Toyota Yaris! Try and get 5 passengers and 2 bags in that! After calling the manager we were "upgraded" to a Impreza. Then when I looked at my receipt we were overcharged for each day. The clerk did not care and refused to correct it, "whatever it rings up is what it is"!. When asking for the manager again, we were ignored totally. Finally the shuttle driver took care of us ( we had to take a shuttle back to the airport to get everything corrected, then shuttle back again to get the car.) Took almost two hours of our vacation to pick up our rental car. UNACCEPTABLE SERVICE! The clerk was incompetent and the manager available by phone only, not of much help. Called the 1-800 national #, got hung up on, then they told us to take the car and they would adjust the price after, but it was too late, we were on the way back to the airport. Do not run a business like this with a "new" clerk who has no clue what he is doing.
avis de