Points positifs : The staff were incredibly helpful, both during pick-up and drop-off. The SUV was very clean - brand new, really! The interaction was very smooth, and I really appreciated the public health measures that were in place, as well.
Points négatifs : Nothing. Everything was better than expected. I left thinking that I only want to rent vehicles with Hertz and/or Dollar.
Points positifs : Drop off was easy. Pickup was AWFUL. There was not a car available in the zone I was directed to. There was no one in the area to help. When I asked the counter person how to get to the zone, she pointed "over there" at some indeterminate place in the air, in the middle of a giant parking garage at CLT. It took 45 minutes from the time I arrived @ Dollar to get my prearranged, prepaid car. Terrible. Drop off was perfectly fine.
Points négatifs : CLT airport was not clearly marked for Dollar Rentals - all transactions were handled at the Hertz counter (which was on a different floor). All Hertz staff were helpful and accommodating once we found out who/where Dollar was.
Points négatifs : I had to cancel my trip because of covid but they wouldn’t cancel my reservation and wouldn’t refund my deposit.
Points négatifs : The car was still dirty it had the previous renter's almonds ear plugs food down in the cracks of the car. They say they disinfect these cars but I did not see that at all. Also when it comes to drop off time Enterprise allows you to drop off before midnight this place wants you here by noon.
Points positifs : Konteh displayed excellent customer service. She was pleasant, helpful and knowledgeable.
Points négatifs : It could have been better had I been able to cancel this rental due to changed travel plans because of coronavirus. I was not able to use or cancel this reservation.
Points positifs : The staff was all friendly and professional.
Points négatifs : I had to wait for 65 minutes before my vehicle was ready. This caused me to arrive late to a business function I had to attend. I only received a $35 dollar voucher for the inconvenience, which caused far more than $35 dollars in damage to my business. After this experience, I will not use Dollar again.
Points positifs : Everything was great.
Points négatifs : Shorten the wait time for pickup and drop off
Points positifs : yes they were friendly
Points négatifs : airport rental return easy
Points positifs : Staff were great and the process of pick up and drop off very quick
Points positifs : The vehicle was great. It was big and efficient.
Points négatifs : The pickup was quite slow. We had to wait about 20 minutes after being at the desk to get our vehicle.
Chez Dollar, une voiture de location à Charlotte coûte en moyenne 25 € par jour.
Compacte (Nissan Versa ou similaire) est la catégorie de voiture la plus réservée chez Dollar à Charlotte.
Dollar possède 1 succursale à Charlotte. Consultez notre carte des succursales Dollar pour trouver celle qui vous convient le mieux.